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Hilton Nairobi

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Hilton Nairobi
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1,150 Reviews from our TripAdvisor Community

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Showing 1,008: English reviews
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Houston, United States
Reviewed 6 days ago NEW

I had the opportunity to stay at The Hilton Nairobi in March 2017, and right from when my driver pulled in at the front of the hotel until a week later when I left, the staff provided impeccable services, with undeniable panache. The location was great and the staff gave me timely safety tips. To an American, the room might...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
1Thank akinloluo
martin v, General Manager at Hilton Nairobi, responded to this review

Dear Guest, Thank you very much for choosing to stay at the Hilton Nairobi. It is a great pleasure for us to have you as our guest. We are glad to see you were very satisfied with your overall experience and you enjoyed every moment of your stay with us. Truly, we appreciate the fine compliments you make about our...

Arlington, Virginia
HOTEL’S FAVOURITE REVIEW
Reviewed 2 weeks ago via mobile

The Hilton Nairobi is a wonderful hotel. The luxury and hospitality is at the level or better than the Tribe or Sankara, my previous favorites. This trip I went against the advice of my driver. He warned that the traffic in the central govt district is the worst. I had a wonderful three night, mid-week stay. It was worth putting...

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Helpful?
Thank DanielCollier
About Hotel's Favourite Review
martin v, General Manager at Hilton Nairobi, responded to this review

Dear Guest, Thank you for choosing to stay with us at the Hilton Nairobi and I am very glad that you had a wonderful stay and enjoyed our great hospitality, customer service, hotels facilites and other services. We are delighted to read that the spectacular view of the city from the room was fascinating. Believe me, it is comments such...

Cambridge, United Kingdom
Reviewed 1 week ago

The hotel was old and dated. Although the reception areas had a certain amount of charm to them, the bedrooms were in a poor condition, and smelt damp due to inadequate ventilation. I can't believe that they had the cheek to charge me for internet usage (standard, not premium), which was very poor and slow. The restaurant was average at...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank R9401FMdavidb
Addis Ababa, Ethiopia
Reviewed 2 weeks ago

The location is perfect in Nairobi City Center, everything is accessible just from a walking distance. The hotel is secured. Rooms are clean. Personally I think Hilton nairobi needs renovation and new equipment.

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Helpful?
Thank Benjamin D
martin v, General Manager at Hilton Nairobi, responded to this review

Dear Guest, Thank you very much for choosing to stay at the Hilton Nairobi and for taking the time to share your experience with us. Referring to your comment, regretfully we have not been able to meet your expectation in regards to the state of our facilities. Your valuable feedback is reviewed by the Executive team and it will be...

Los Angeles, California
Reviewed 2 weeks ago

I typically enjoy HIlton, but my initial experience at the Hilton in Nairobi was not a good one. The Staff at the Check-in seems like my colleague and I were bothering him. He then tried to up-sell us on bigger rooms, when we said, "No Thank You", he persisted. Then he gave me a room that needed repairs in the...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Daniel G
martin v, General Manager at Hilton Nairobi, responded to this review

Dear Guest, Thank you very much for coming back to us with your review about your stay at the Hilton Nairobi. Unfortunately, we have not been able to meet your expectation during your recent stay, as you rated us, as average in all attributes in the review. I sincerely regret the dissatisfaction with your overall experience. We strive to deliver...

Cape Town, South Africa
Reviewed 3 weeks ago

Outstanding service. The staff at the Hilton felt like family. They were always one step ahead of our needs. I would highly recommend this hotel. We hosted an event at the hotel and the facilities were just perfect. I have been doing many events around the world and have never experience service like this before.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank laurenhJ6284MG
martin v, General Manager at Hilton Nairobi, responded to this review

Dear Guest, Thank you for taking a moment to share your experience about your stay with us here at Hilton Nairobi. We are truly happy to read that you were satisfied with your overall experience, and glad to note the nice compliments you make about our great hospitality of our team as well as our facilities. Believe me, it is...

Reviewed 3 weeks ago

Hilton in Nairobi is may be an institution in town. But now it is not up to date any more. The hotel really needs a renovation. The rooms are dark, may bee the bathroom was clean, but it did not look like that. The restaurant have also an old fashion atmosphere, and the bar at the ground has not my...

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Helpful?
Thank Erik B
martin v, General Manager at Hilton Nairobi, responded to this review

Dear Guest, It is a pleasure for us having you as our guest at the Hilton Nairobi, and thank you very much for your feedback. Regretfully the physical outlook of hotel looked date, I am sorry for we have not been able to meet your expectation. Although we concur that our hotel may at times show signs of wear, the...

Addis Ababa, Ethiopia
Reviewed 3 weeks ago

thi is a historic icon hotel at the heart of Nairobi, the location is excellent with access to diverse attractions in walking distance. the Staff is extremely helpful and professional giving the best of Kenyans' warmth. there is charm and appeal to the place :)

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Daniel A
martin v, General Manager at Hilton Nairobi, responded to this review

Dear Guest, Thank you for taking a moment to share your experience about your stay with us here at Hilton Nairobi. We are truly happy to read that you were satisfied with your overall experience, and glad to note the nice compliments you make about our teams’ hospitality and location of our hotel which made your stay worthwhile. Believe me,...

Friant, California
Reviewed 3 weeks ago via mobile

You always know what you are getting with a Hilton and this location will not disappoint. Staff was friendly, rooms clean and spacious. Lots of shopping and restaurants close by, including the popular Java House just around the corner. We are at their restaurant for lunch and it was average. Their coffee shop was good, a bit limited on pastries....

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Helpful?
Thank LindaKayC
martin v, General Manager at Hilton Nairobi, responded to this review

Dear Guest, Thank you for sharing your experience about your stay with us at the Hilton Nairobi. We appreciate your applauding of our facilities and team members great hospitality. We are glad to that you were very satisfied with your overall experience and sincerely appreciate your nice feedback. My team takes great pride in ensuring that our guests’ have the...

Cairo, Egypt
Reviewed 3 weeks ago via mobile

In the centre of Nairobi, nice view, good expert and friendly staff. Nairobi is nice city, I used to go for business, trade missions and exhibitions, Hilton is big hotel with good furnished rooms. Food is good just make sure to choose food you know :D I liked kenyan people there! :)

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Helpful?
Thank Tamer A
martin v, General Manager at Hilton Nairobi, responded to this review

Dear Guest, Greetings from Hilton Nairobi and thank you for choosing to stay with us. We are glad to note that you were very satisfied with your overall experience and truly appreciate your compliments to our team members’ hospitality, the food and the room which made your stay enjoyable. I have proudly shared your gratitude with the entire team and...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Internet
  • Bar/Lounge
  • Spa
  • Free Parking
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Free Parking
Official Description (provided by the hotel)
Experience Kenya from the Hilton Nairobi hotel, situated in the city's central business district, one block away from the Kenyatta International Convention Centre and only 25 minutes from Jomo Kenyatta International Airport. The hotel enjoys proximity to several major banking institutions, universities and government offices, including the Parliament and the High Court of Kenya ... more   less 

Additional Information about Hilton Nairobi

Address: Mama Ngina St, Nairobi 00100, Kenya
Region: Kenya > Nairobi
Price Range: ₹ 8,377 - ₹ 11,780 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Nairobi 4*
Number of rooms: 287
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hilton EMEA, Agoda, Travelocity and Priceline so you can book your Hilton Nairobi reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Nairobi Hotel Nairobi
Hilton International Nairobi
Nairobi Hilton International
Hotel Style:
#15 Spa Hotel in Nairobi
#26 Luxury Hotel in Nairobi
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Nairobi staff and other travellers.
9 questions
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Questions? Get answers from Hilton Nairobi staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I advise travelers to choose room from 7th floor and above”
 of 5 bubbles benjamind467, 9 Mar 2017 | Read review
“Poolside rooms are a long walk from the lifts. Poolside rooms seem to show signs of age.”
 of 5 bubbles markwM3475AE, 27 Feb 2017 | Read review
“Avoid the hotel...”
 of 5 bubbles Pankaj50, 21 Nov 2016 | Read review
“Higher floors have a better city view.”
 of 5 bubbles valdisa2015, 19 Oct 2016 | Read review
“Quiet rooms are to be found on higher floors”
 of 5 bubbles Disco_Submarine, 10 Oct 2016 | Read review
5 of 5