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Hilton Nairobi

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Hilton Nairobi
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1,127 Reviews from our TripAdvisor Community

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Showing 988: English reviews
Luxembourg City, Luxembourg
Reviewed 4 days ago NEWvia mobile

I have stayed many times already at this Hilton. It is true that the hotel is really old. The rooms badly need a renovation, this is by far not even close to a 4* standard. So why do we continue to stay here: this is clearly because of the staff. They are also super friendly and helpful. You need a...

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Helpful?
Thank Gilles R
martin v, General Manager at Hilton Nairobi, responded to this review

Dear Guest, Thank you for sharing your experience about your stay with us at the Hilton Nairobi. We appreciate your applauding of our team members for their great hospitality and outstanding customer service. We are also glad to see that you like the benefits that comes with the executive reservation. Believe me, it is comments such as yours that make...

Eldoret, Kenya
Reviewed 4 days ago NEW

The room was very tired and ordinary. I had paid for the accommodation in full via British Airways but the person at reception insisted I had to pay more. I felt I had no choice but to agree as I was meeting my now wife for the first time and it was my first visit to Kenya. The Hilton Hotel...

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Helpful?
Thank simongoveyausuk
Cabins, West Virginia
Reviewed 1 week ago via mobile

I was greeted at the front desk warmly by Henry who offered an upgrade to the Executive Level which gives access to the Executive Lounge. This is the perfect place for meeting clients. The view from the 14th floor is spectacular. Henry surprised me on arrival with a beautiful fruit basket with mangoes, bananas, apples, oranges, strawberries, and passion fruit....

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Helpful?
Thank NorthForkMtnInn
martin v, General Manager at Hilton Nairobi, responded to this review

Dear Guest, Thank you for taking a moment to share your experience about your stay with us, here at Hilton Nairobi. With pleasure, we read the good compliments you make about our team members great hospitality and service. Thank you for applauding Henry at the front desk for his outstanding customer care and a very warm welcome that he accorded...

Reviewed 1 week ago

The Good: - The staff are very friendly and helpful. Everyone from the doormen/bellhops to Front Desk were more than happy to help us. - The lobby is quite nice and conjured up images of what Nairobi may have looked like during peak-colonialism - The security was always A+ and although at first was very disarming, we came to appreciate...

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Helpful?
Thank ecobeeWill
martin v, General Manager at Hilton Nairobi, responded to this review

Dear Guest, The time taken to share your feedback with us here at Hilton nairobi is most appreciated, and we are glad to note that you were satisfied with your overall experience. Thank you for applauding our team members’ helpfulness and great customer care service, security measures within the faclity and the nice décor at the Lobby, as this provides...

Reviewed 2 weeks ago via mobile

Our workshop was taken to a whole new level by the team here. With nice, airy halls with best support services, there is no match for this hotel. And the meals....so good I had to look for the chef and give my compliments!!

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Helpful?
Thank CRISPUS W
martin v, General Manager at Hilton Nairobi, responded to this review

Dear Guest, Greetings from Hilton Nairobi and thank you for choosing to stay with us. We are glad to note thay you were very satisfied with your overall experience and truly appreciate your compliments to our team members hospitality, support and dedication to ensure that your conference activities were a success. Am also happy to see that the conference facilities...

Dubai, United Arab Emirates
Reviewed 4 weeks ago

We are travelling quite a bit and usually stay within one of the Hilton hotels. This was hands down the best hotel we ever stayed in. The hotel has a very charming character and lovely spacious rooms. However, what made it so special are the employees. From the security guys at the entrance, to the reception staff to the f&b...

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Helpful?
Thank speedy_pants
martin v, General Manager at Hilton Nairobi, responded to this review

Dear Guest, It is great to read that you had a an excellent stay with us here at Hilton Nairobi and we are glad that you were satisfied with your overall experience. Thank you for applauding the great customer service and hospitality accorded to you by our team members across the department. Their friendliness and smiles made it truly a...

Hayesville, North Carolina
Reviewed 15 December 2016

I stayed 4 nights 11/21-11/25/2016. The best thing about this hotel was the staff, they were always polite, pleasant and professional. I would like to especially compliment Mr. John Baraza for his assistance both prior to my arrival and during my stay and the young woman in the lobby coffee shop for being so pleasant and accommodating. (I am sorry...

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Helpful?
1Thank Jo E
martin v, General Manager at Hilton Nairobi, responded to this review

Dear Guest, Thank you very much for your review about your recent stay at Hilton Nairobi. We sincerely appreciate your compliments about the great hospitality accorded to you by our team member, with a special mention to John for his outstanding service. Rest assured, we will reward him, through our internal programme that recognizes our team members who display such...

BANGALORE
Reviewed 15 December 2016

Rooms were very small size. Meant for Business stay, with little passion for luxury, Old rooms needing frequent maintanance including A/C , Hot water in the Bath etc, They were not serious about our feedback on A/C , may be they knew that it could not be fixed, Breakfast was moderate , could be much better for Hilton brand.

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Helpful?
Thank YAJNA
martin v, General Manager at Hilton Nairobi, responded to this review

Dear Guest, Thank you very much for your feedback about your recent stay at Hilton Nairobi. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. We note your concern on the facilities outlook, especially AC and bathroom facilites; Although we concur that our facilities may at times show signs of wear,...

Reviewed 14 December 2016

We stayed here after a safari for a few hours to wash up, get something to eat and then go catch a flight back to the USA (via London) later that evening. After staying at a few five star resorts and hotels in Kenya during the proceeding two weeks, I can honestly say that this place has the best shower...

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Helpful?
Thank Travis S
martin v, General Manager at Hilton Nairobi, responded to this review

Dear Guest, Thank you for sharing your experience about your stay with us at the Hilton Nairobi. We are glad that you were satisfied with your overall experience, and we appreciate your compliments about good facilities and shuttle service. We do take great pride in ensuring that our guests’ have the best experience of their travel. Our esteemed Guest, your...

Apex, North Carolina
Reviewed 11 December 2016

Stayed here severally times before and customer service is always great at this Hilton. Good value for money indeed. Very friendly and helpful staff. The food is also very good! Will definitely come back again.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
1Thank beatricem462
martin v, General Manager at Hilton Nairobi, responded to this review

Dear Guest, On behalf of our entire Hilton Nairobi team, we would like to extend you a warm greetings from Nairobi. We truly value your loyalty and we are glad to note that you enjoy staying with us. We appreciate your comment about our consistent customer care and great hospitality offered by our team. We are also delighted to read...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Parking
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Free Parking
Official Description (provided by the hotel)
Experience Kenya from the Hilton Nairobi hotel, situated in the city's central business district, one block away from the Kenyatta International Convention Centre and only 25 minutes from Jomo Kenyatta International Airport. The hotel enjoys proximity to several major banking institutions, universities and government offices, including the Parliament and the High Court of Kenya ... more   less 

Additional Information about Hilton Nairobi

Address: Mama Ngina St, Nairobi 00100, Kenya
Region: Kenya > Nairobi
Price Range: ₹ 8,394 - ₹ 12,216 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Nairobi 4*
Number of rooms: 287
Reservation Options:
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Also Known As:
Hilton Nairobi Hotel Nairobi
Hilton International Nairobi
Nairobi Hilton International
Hotel Style:
#15 Spa Hotel in Nairobi
#26 Luxury Hotel in Nairobi
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Nairobi staff and other travellers.
9 questions
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Questions? Get answers from Hilton Nairobi staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Avoid the hotel...”
 of 5 bubbles Pankaj50, 21 Nov 2016 | Read review
“Higher floors have a better city view.”
 of 5 bubbles valdisa2015, 19 Oct 2016 | Read review
“Quiet rooms are to be found on higher floors”
 of 5 bubbles Disco_Submarine, 10 Oct 2016 | Read review
“Ask for top floor or the rooms by the poolside.”
 of 5 bubbles kofis262, 4 Oct 2016 | Read review
“Rooms on the far left and far right sides offer good view of the city center activities”
 of 5 bubbles ChristianMedupin, 29 Sep 2016 | Read review
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