Much has been written about the old furnishings of this hotel. The issue is more of maintenance than age in my view. The curtains for example were very dusty and should have been washed ages ago, same thing with the carpet. However, the hotel offers something nice that seems rare everywhere else: Excellent customer service. I arrived early and was given a room right away, 1710. I was upgraded without asking and the staff members at the front desk were professional, polite and knowledgeable. This professionalism is across all the staff of the hotel. Everyone was helpful and attentive and made my stay a delight. Only issue I encountered was that the gym seemed bit abandoned and there was no towel service, sauna or showers available. This used to be a nice feature of this hotel.
You want to stay here for the exceptional customer service! I love this property for its central location, friendly staff, and amenities. You'll want to linger at the Travelers restaurant; the decor transports you to the era of dreamt of Africa.
Got to know that the hotel is planning to shut for good soon only after my check in . The rooms have been kept clean but signs of wear and tear is everywhere .The bathrooms are in a pathetic condition with cockroaches . The staff is good and doing their best .
The hotel itself was good. It has a beautiful lobby and a couple of great restaurants in it. The rooms we occupied were kind of small and weirdly shaped because the hotel is a circle but it was clean and comfy. The downside was that it is smack in the center of the city and a round-a-bout that was always congested! It took Uber drivers and taxis FOREVER to get to us and because traffic was always so congested around the hotel most drivers asked us to get out and walk so they could avoid getting trapped in the circle. It was conveniently located near a trustworthy and well stocked ATM (ABSA) and we felt safe for the most part walking around.
Right in the center of the city, room are old but well maintained. Executive lounge service is poor. Breakfast is good at main restaurant. Hotel operators excellent. Good laundry service. Overall good stay. Pool side too is okay. Quality of food is good
The rooms were very clean and the hotel staff are very friendly. Especially those at the front desk. I spotted a few minor rusty fittings in the bathroom but they definitely didn’t impact my comfort. I stayed in two different rooms at different times within a week and both rooms had great views when you look out the window.
I liked the samosas but they must grow. No one to welcome you unless you go straight and sit. New hotels are coming up and they need to bench mark with whats new not to assume they have been there long enough. Unless they are targeting the 1950s only we also want to enjoy the services.
The Hilton Nairobi is ideally located right in the centre of the Central Business District, and though it may no longer be as glamourous as it probably once was, the friendly and helpful hotel staff are a great compliment to the hotel. Two employees of note whom I would like to commend for their great service are Delvin and Mafanta both in the breakfast. team. The rooms were clean and pleasant too, i would definitely stay at this Hilton again.
Hotel staff were great. Disappointed by lack of breakfast as a necessary item for staying. I stayed in other hotels during my visit in Kenya and all served this item without complications. You could offer the most basic and people will be happy
They locked the gate for me for picking guests at the hotel gate, the gateman and Nicholas the receptionist made me pay 700 kes for the parking and picking guest who are travel agents and had come to view the hotel to bring future clients. They really despised me and I felt really bad as a tour driver the way they handled me and rude talking to the agents from USA. Can't reccomend the hotel, there service to other agents. How are you expecting the hotel to survive and get more clients when are rude to people who were marketing you.
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