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InterContinental Nairobi

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InterContinental Nairobi
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913 Reviews from our TripAdvisor Community

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There are newer reviews for InterContinental Nairobi
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Showing 829: English reviews
Kuala Lumpur, Malaysia
Reviewed 24 October 2014

The reason for choosing this hotel was its proximity to the Conference and Exhibition Centre: a 3 minute walk away. It is a busy Hotel. If you try to understand the pressure the staff are subjected to, give them the due respect and courtesies, speak to them in proper English then your rewards will be multi-folds. They know you are...

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Helpful?
Thank Esham S
Dieter_Franke, General Manager at InterContinental Nairobi, responded to this review

Dear jemapohexplorer, Thank you for giving us the comprehensive feedback on your stay. I am glad that you have given us an opportunity to improve on our services. I am so pleased to receive great comments on the location of our hotel, ideal for accommodation from the venue of the Exhibition. I am grateful for highlighting the condition of your...

Beijing, China
Reviewed 23 October 2014

Great location. A little bit old though. TV was like in the 1980's. Food was fine. Safety was guaranteed. Good enough for someone like me who spent only one night in Nairobi and head directly to Masaai Mara National Park. ;)

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Helpful?
Thank Claire Tiantian C
Dieter_Franke, General Manager at InterContinental Nairobi, responded to this review

Dear Claire Tiantian C, Thank you for taking time to give us feedback on your stay. I am pleased to know that you were able to relax in a safe environment while in the hotel. I appreciate your feedback on our facilities. We are working on an upgrade and hope that we will be able to embark on these enhancements...

Nairobi, Kenya
Reviewed 22 October 2014

I attended a workshop at Intercontinental. Its a good hotel with great ambience. I like the lounge area for meetings over a cup of coffee. The wash rooms were disappointing! They are in dire need of maintenance. Loose toilet seats. Really disappointing for an Intercontinental hotel! Another big problem is lack of parking. The hotel seems to have rented out...

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Helpful?
Thank Wamukhula
Dieter_Franke, General Manager at InterContinental Nairobi, responded to this review

Dear Wamukhula, I am pleased to receive your feedback on your recent stay. I appreciate your comments on various areas and thank you for giving us an opportunity to improve on our services. I have shared your valued feedback on upgrade of our facilities with relevant colleagues for action. I hope that we will embark on planned enhancements soon, in...

Reviewed 21 October 2014

I stayed here for 5 nights attending two large conferences back-to-back. This hotel, in the center of Nairobi, handled large conferences without a misstep. Everything worked and the space was good for a conference of more than 100 people. Staff was experienced and very friendly and security was adequate. Food was nothing remarkable but perfectly fine. The in-house Indian restaurant...

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Helpful?
Thank Amcphail2
Dieter_Franke, General Manager at InterContinental Nairobi, responded to this review

Dear Amcphail2, I am pleased to receive your wonderful review. I am happy to know that you found our colleagues exceptional. At InterContinental Nairobi, we strive to meet and exceed guest expectations - it is great to know that we seem to be heading in the right direction. I am delighted to know that you were able to relax in...

Perth, Australia
Reviewed 20 October 2014 via mobile

Reasonably priced, good facilities, very central location and a good choice of in house dining (although some more local food options would be preferable over Indian). Have stayed here a few times and usually it's a good experience - staff are always helpful and friendly, although the Concierge misled us a little on selling us a day tour out to...

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Helpful?
Thank Aussie-in-the-desert
Dieter_Franke, General Manager at InterContinental Nairobi, responded to this review

Dear Aussie-in-the-desert, Thank you for your most compressive feedback on your stay. I am particularly happy to know that our colleagues were welcoming and supportive. I appreciate your commentary on the location of the hotel and F&B offering. Did you find time to sample our delightful Kenyan Barbeque at Makuti Bar? We are working on a plan to upgrade our...

Lagos, Nigeria
Reviewed 18 October 2014

The Intercontinental was not a bad experience. The hotel is just absolutely no where near the standard of what the brand represents - the rooms, the amenities, the entertainment system (TV).... One thing though, given the situation in Nairobi the security and access control is quite good.

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Helpful?
Thank Dudulicious
Dieter_Franke, General Manager at InterContinental Nairobi, responded to this review

Dear Dudulicious, Thank you for giving us feedback on your stay. I am happy to know that you found our hotel environment secure for you to relax in. Thank you for highlighting our room amenities. We are working on an upgrade of our facilities in phases and hope that we will be able to embark on these enhancements soon. We...

Hatfield, United Kingdom
Reviewed 16 October 2014

Spend just a night and checked out late the next day but I enjoyed my stay in this hotel, the restuarand and the pool bar were Also great. Staff were so nice and helpful. Like with so many places like that in nairobi the lobby is unnecessary croudy may be because of the lobby bar. The tv in the rooms...

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Helpful?
Thank Prince S
Dieter_Franke, General Manager at InterContinental Nairobi, responded to this review

Dear Prince S, Thank you for your wonderful comments. I am delighted to know that you had a pleasant stay with us. It gives me joy to hear that you found our colleagues welcoming and supportive. I am glad that you had time to patronize our F&B outlets. Did you know that our Bhandini Restaurant offers the best Indian Cuisine...

Reviewed 15 October 2014

Arrived and checked in at airport where i was collected by a hotel booked car. The driver was blocked in and i had to wait 45 minutes to get out, he then hadn't paid for the car park and we had to wait at the barrier. Room was ok, internet was slow and kept crashing. Bed and amenities were all...

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Helpful?
Thank Pwalker19
Dieter_Franke, General Manager at InterContinental Nairobi, responded to this review

Dear Pwalker19, Thank you for your feedback on your stay. I make an apology in regards to your experience with airport pick up. This is very much regretted. I also appreciate you highlighting challenges with internet service. Our Director of IT is looking into continued enhancement. We will also work on improvement of bathroom facilities in phases and hope that...

Daytona Beach, Florida
Reviewed 9 October 2014

We stayed here twice during our trip to Kenya. It certainly has allot of "important" folks visiting. The restaurant food was good - great breakfasts. However, do not eat the BBque at the outside bar - order off the menu. The BBque was not only too tough to chew, we couldn't even cut it with a knife. The outside bar/pool...

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Helpful?
Thank pam w
Dieter_Franke, General Manager at InterContinental Nairobi, responded to this review

Dear pam w, I am grateful to receive your review on your recent stay. I am happy with your great compliments on breakfast. I am also glad that you enjoyed a relaxed environment at Makuti Bar. I have taken note of your concern about the barbeque served to you and sincerely apologize for the lapse in service. I have discussed...

Dublin, Ireland
Reviewed 7 October 2014

Had read alot of reviews on this hotel before I arrived , most of which were poor , I must say it was a great surprise to find how wrong they all were , what an exceptional hotel from the time checked in if only for a short stay, great room , bars , restaurants and amenities all staff were...

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Helpful?
2Thank Jimmy C
Dieter_Franke, General Manager at InterContinental Nairobi, responded to this review

Dear Jimmy C, Thank you for your most extensive review on your recent stay with us. I am delighted to receive your comprehensive remarks on our hotel and facilities. Thank you for taking time to recognize our colleagues for their outstanding service. At InterContinental Nairobi, we strive to meet and exceed guest expectations – it is great to see that...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Parking
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Free Parking
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
InterContinental Nairobi has for years been an oasis of luxury for business travellers as well as those who want to experience the wonders of Africa. The Parliament buildings are a short stroll away, Kenyatta International Convention Centre is right next door and Nairobi National Park, Museum Hill and the Elephant Orphanage are within easy reach. ... more   less 

Additional Information about InterContinental Nairobi

Address: City Hall Way | PO Box 30353, Nairobi 00200, Kenya
Region: Kenya > Nairobi
Price Range: ₹ 10,349 - ₹ 17,497 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — InterContinental Nairobi 5*
Number of rooms: 371
Reservation Options:
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Also Known As:
Intercontinental Nairobi Hotel Nairobi
Nairobi Intercontinental
Hotel Style:
#2 Casino Hotel in Nairobi
#12 Romantic Hotel in Nairobi
#21 Business Hotel in Nairobi
#21 Luxury Hotel in Nairobi
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Questions & Answers

Here's what travellers have asked, with answers from InterContinental Nairobi staff and other travellers.
12 questions
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Questions? Get answers from InterContinental Nairobi staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Certain floors are refurbished recently. So may be ask for rooms in one of those floors.”
 of 5 bubbles GodwinT3, 14 Jan 2017 | Read review
“quiet rooms away from casino!”
 of 5 bubbles MonaB1980, 27 Nov 2016 | Read review
“Outstanding Service Just ask if any assistant required”
 of 5 bubbles magam123, 22 Oct 2016 | Read review
“Get one to the right side of the hotel, the higher numbers on each floor.”
 of 5 bubbles 329willardt, 19 Oct 2016 | Read review
“any room located on higher floors”
 of 5 bubbles Fredito67, 23 Sep 2016 | Read review
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