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InterContinental Nairobi

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InterContinental Nairobi
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902 Reviews from our TripAdvisor Community

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Showing 818: English reviews
Michigan
Reviewed yesterday NEW

The staff is superb. The hotel is gated, the restaurants delicious, the bed comfortable, the room clean, stocked with slippers, robes, a couch, desk, big screen tv. I'd stay here again in a heartbeat. Pool not used but the area was very nice.

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Helpful?
Thank happyhappyhappy2
Reviewed 3 days ago NEW

I stayed at the property with my family for around one week in November. Where do I start-The hotel goes above and beyond with their security measures but so is their service, which is in a class of its own. Kudos to the leadership. From Japheth the Chief Concierge (who went out of his way to contact my next 'pit-stop'...

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Helpful?
Thank Paulotoon
Cairo, Egypt
Reviewed 4 days ago NEW

Well, I stayed couple of times at this hotel, and i can tell it have a good service, good welcoming staff, but the hotel need major renovation, as it's bit old, same as the guest rooms, they need to be renovated.

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Helpful?
Thank Q6264GNahmede
Dieter_Franke, General Manager at InterContinental Nairobi, responded to this review

Dear Q6264GNahmede, Thank you for taking the time to share your experience about your stay with us on Trip Advisor. Thank you for your loyalty. I am delighted you enjoyed your stay and found our service exceptional. It is great to hear that our colleagues are hospitable. It is our aspiration to extend a memorable experience to all our guests...

Reviewed 5 days ago NEWvia mobile

This is my first experience in Intercontinental in Nairobi. From my point of view hotel from end of 80th? It is old. Personal trying to keep it in good condition, but for sure it have to be renovated! Breakfast is ok!

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Helpful?
Thank Oleg S
Dieter_Franke, General Manager at InterContinental Nairobi, responded to this review

Dear Oleg S, Thank you for taking the time to give us feedback on your stay. It was a great pleasure hosting you. I am delighted to receive your positive remarks on our delightful breakfast. Thank you for your kind words. I have taken note of your concerns on the condition of our hotel. We are working on a plan...

Istanbul, Turkey
Reviewed 1 week ago

Rooms are wide and nice, but needs a bit anti pesticide. One morning I was arranging my backpack, and a bug size of a nickel came out of my bag. I think it settled there at night. It was not nice. Room furnitures need a bit renovation. Poolside bar is very nice and cozy. Food are delicious also. You can...

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Helpful?
Thank Gürkan K
Dieter_Franke, General Manager at InterContinental Nairobi, responded to this review

Dear Gurkan K, Thank you for taking the time to share your stay experience with us here on Trip Advisor. It was our joy hosting you. I truly value your observations since this is one of the most efficient ways for us to continuously improve on our services. I am pleased to note that you had time to relax at...

Reviewed 1 week ago

The intercontinental is situated in a convenient area and despite the daily traffic congestion, we moved about with reasonable ease from this location. I felt the meeting rooms and common areas lent themselves well to business discussions. The WIFI was adequate, however, we did experience low signal in certain part of the hotel. The Indian restaurant on site was excellent,...

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Helpful?
Thank WarrenStofberg
Dieter_Franke, General Manager at InterContinental Nairobi, responded to this review

Dear Warrenstofberg, Thank you for taking the time to give us comprehensive feedback on your stay. It was our joy hosting you. It makes me proud to learn that our facilities were top notch and met your absolute prospects. I am also happy to know that you found time to dine and enjoy our delightful Indian Cuisine in Bhandini. Thank...

Reviewed 1 week ago via mobile

V. Poor Service. Refused to give room despite of booking. After long discussion aloted this room- which is not clean, not up to the standerds . I will never choose that hotel in future. It's not worth a 5 star hotel.

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Helpful?
Thank Amita D
Reviewed 1 week ago via mobile

Checked into the hotel on 19th November for a weekend getaway.The reception was warm despite the fact that it was a busy night. The room furnishing is quite old and the bathroom has a bathtub without the option of a shower cubicle and you've to climb on the tub if you don't want to use the tub. This was a...

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Helpful?
Thank monica m
Dieter_Franke, General Manager at InterContinental Nairobi, responded to this review

Dear monica m, Thank you for taking the time to share your experience about your recent stay with us on Trip Advisor. It was a great pleasure hosting you. I am concerned to note that the condition of bathroom facilities fell short of your expectations. I make a sincere apology for the discomfort. We are working on a plan to...

Reviewed 1 week ago

The warmth and professionalism of the staff are constants for this hotel. Located on a major highway, it's a convenient place to stay. The menu offers a wide variety of signature delicious meals and room service is excellent.

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Helpful?
Thank David W
Dieter_Franke, General Manager at InterContinental Nairobi, responded to this review

Dear David W, I am so pleased to receive your fantastic review regarding your stay. It was a great joy hosting you. It is rewarding to hear that you loved our colleagues’ kindness and proficiency. Your positive remarks about our delightful and diverse breakfast are most appreciated. Your kind words are a truly encouraging. Thank you for taking the time...

Arlington, Virginia
Reviewed 1 week ago

I stayed at the Intercontinental for 3 nights - spread out at the beginning and end of a trip. Everything was great the first night. However, upon my return the internet was out. And after I had no internet for 4 days, I was really looking forward to catching up. Thankfully, the internet was restored by the morning and the...

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Helpful?
Thank MonaB1980
Dieter_Franke, General Manager at InterContinental Nairobi, responded to this review

Dear MonaB1980, Thank you for taking the time to review our hotel and share comprehensively your stay experience with us. It was a great pleasure hosting you. I am delighted you enjoyed your stay and found our colleagues’ service exceptional. I am also happy to know that our breakfast was most outstanding. Thank you for your kind remarks. Conversely, I...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Parking
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Casino and Gambling
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Free Parking
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
InterContinental Nairobi has for years been an oasis of luxury for business travellers as well as those who want to experience the wonders of Africa. The Parliament buildings are a short stroll away, Kenyatta International Convention Centre is right next door and Nairobi National Park, Museum Hill and the Elephant Orphanage are within easy reach. ... more   less 

Additional Information about InterContinental Nairobi

Address: City Hall Way | PO Box 30353, Nairobi 00200, Kenya
Region: Kenya > Nairobi
Price Range: ₹ 10,694 - ₹ 17,733 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — InterContinental Nairobi 5*
Number of rooms: 371
Reservation Options:
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Also Known As:
Intercontinental Nairobi Hotel Nairobi
Nairobi Intercontinental
Hotel Style:
#2 Casino Hotel in Nairobi
#12 Romantic Hotel in Nairobi
#21 Luxury Hotel in Nairobi
#21 Business Hotel in Nairobi
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Questions & Answers

Here's what travellers have asked, with answers from InterContinental Nairobi staff and other travellers.
11 questions
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Questions? Get answers from InterContinental Nairobi staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“quiet rooms away from casino!”
 of 5 bubbles MonaB1980, 27 Nov 2016 | Read review
“Outstanding Service Just ask if any assistant required”
 of 5 bubbles magam123, 22 Oct 2016 | Read review
“Get one to the right side of the hotel, the higher numbers on each floor.”
 of 5 bubbles 329willardt, 19 Oct 2016 | Read review
“any room located on higher floors”
 of 5 bubbles Fredito67, 23 Sep 2016 | Read review
“Request for rooms on higher floors to avoid town noise during the day. Deluxe rooms offer better comfort.”
 of 5 bubbles 321abdallahj, 19 Sep 2016 | Read review
5 of 5
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