Woodmere serviced apartments is a hidden gem in the quiet neighbourhood of Kilimani. I loved ♥ the heated pool ,sauna and Jacuzzi. The stay were very friendly. They extended my checkout time by a whole two hours upon request. The fast WiFi network was a plus given that I sometimes work online. I recommend anyone looking for a furnished apartment to check out woodmere serviced apartments.
Woodmere serviced apartments is a hidden gem in Nairobis Kilimani area. Mathew, Dennis and Emma were courteous and friendly at the reception and made my check in very smooth. Joe organised my airport Pickup. The setting and plan is a replica of a beach hotel. The heated swimming pool and hot tub is just therapeutic. Hope to stay at woodmere any moment am in Nairobi
A perfect location if you want to get away from the busy cbd. I got to unwind and relax at Woodmere. I work remotely so the free WiFi and designated workspace was a great help to finish my work. The staff is friendly and helpful. I can see myself becoming a regular guest.
Perfect place for an anniversary staycation. We enjoyed using the sauna and hot tub because we got to bond. The pool being heated was a nice surprise since it's really a cold season in Nairobi. Woodmere is a private place where you can enjoy your stay without distractions. Definitely will go back again someday.
Walking distance to everything; shopping malls, hospital..name them. The staff are just amazing. I Also loved the Swahili furniture in the room. I enjoyed the heated pool and Oh! The flower garden is just amazing.best stay ever and I will definitely visit again soon
I enjoyed staying at Woodmere with my friends. We took a swim in the heated pool, which u can still use at night. The apartments are spacious as well. It's a perfect stop for a staycation, not too far from the city but well hidden and private. They also have a hot tub, we didn't get to try it but we will definitely come back and try the other facilities. I wish our stay was longer...
I am the writing my review as apparently it was flagged I guess by them and I never checked my other email that I had posted in to see a message from trip advisor for me to confirm by clicking a link so it was taken down. I had gone to these apartments for the weekend as I needed time to myself. I had been here a couple of times in the past and if I’m being honest it was a great hideaway. I paid for three nights in advance. My first thought when I went back is it didn’t look the same… place is old and outdated. No renovations whatsoever but I didn’t care about that. I wanted to just rest and have a peaceful couple of days by myself. Usually when I go to a place alone I always find myself placing something at the door.. a chair, a table, anything. That night I placed a table. At around 1 am while I was sleeping I had someone open the door and a chair move. I woke up and it took me a couple of seconds for it to register that it was actually at my door someone had tried to open the door and the chair that I placed on the door moved. I started to panic and I quickly called out who it was. I shouted once again who is out there and I said I’m going to call the police I woke up from my bed and opened the window to try and call the security guard. From the position of my room to where the security man was it was impossible for him to hear me. I then tried to call the manager (he told me he was but I later found out he was the accountant and had given me his number because they have dogs and I’m scared of them. I told him while checking in that I have an early appointment the next day and I would need for someone to take me to my car coz of my fear of dogs that’s why he gave me his number and after my appointment I would not leave until I check out), husband, my brother but their phones were all off. I called my stepson and he answered I told him what was going on and he was very scared for me,my husband was away on a work trip. I told him to stay on the phone with me, he asked me if it was possible for me to see if someone had gotten into my room. At that time I was too scared to even peep through the curtains to see if there was anyone who had gotten in the living room. My stepson stayed on the phone with me until 5 am in the morning, As that is the time that the sun rises and that will be a little bit of light coming in through the windows and curtains for me to see clearly. There usually is a phone in every apartment for you to contact the reception but the phone is in the living room not the bedroom so I had no access to it. When it was five I peeped through the curtains and I saw that no one was there, I headed straight for phone and called the reception. The night receptionist came into my room and I explained what happened, I asked if they had cameras in the stairway she said yes they do. I then proceeded to walk out of my room and I noticed that there was a camera right outside my door I asked if I could see the security footage she told me that she wasn’t sure if it was working and she also doesn’t deal with such things and the person who does will be reporting to work at 9 am and asked me if I could be patient to wait until that time, I said ok. I tried to get some sleep but my nerves for not letting me have it so at 8:30 I started to get ready as I had an appointment at 10 am. The shower was cold so I called for someone to come and fix it, I waited for somebody to come and fix the shower for an hour it was almost 10 am the time for my appointment so I decided I will just go for my appointment without showering but I wanted to go downstairs because it was past nine and the person who is in charge of the security footage must have come to work and yet they have not come to my room or called me. It was at this point that I decided to check out and I called the office and ask them for a refund. The manager/accountant who I had spoken to the night before told me over the phone that they don’t do refunds and I asked him why that is so yet I was not going to spend the entire 3 nights there so I was asking for my extra money back. He said it’s because I had blocked them from accepting other businesses. At this point a guy who works there and has worked there for years because I remembered him from when I used to go there long time ago came to my room and asked what was going on and I explained to him in detail what went on and he said he is going to talk to the guy but at the moment he had gone away for lunch but this time it was lunchtime. I then called Safaricom and asked them if I could do a reversal of my transaction since I had paid using a mobile app and I told them I do not want the full amount they can attest to this when it comes to it. I told them I wanted only for the two extra nights and not the entire amount for the three nights after I explained to them why and what had happened to me. The guy who I spoke to on Safaricom really felt sorry for me and he gave me a number that was registered with them and stated was registered as the person who is in charge or it probably could be the owner of the place. He advised me to call the number. When I called the number, I introduced myself and asked if the person I was speaking to is associated to Woodmere. And he asked ms how I got his number I told him Safaricom. He then said “This is bull….” and hang up on me. I was in shock. At around 3pm after sitting there in the room with no help I decided to go downstairs to their offices as I was wondering how it’s possible the person I was waiting for hadn’t come back from lunch. On reaching there I coins someone else and I asked if the guy was back and I was told no. I said ok then in the meantime could I watch the security footage? Because I just wanted to confirm if what had happened to me was true or not. As I was speaking to the guy the person I was waiting for walked in and just arrogantly walked past me. Shortly after I was called into the office by the guy who I had mentioned earlier who has worked there for years. He started explaining what we talked about and told that guy that I was asking for the extra two nights refund and not entire amount and that is when he said ok then we will refund you your money as he had initially thought I wanted a full refund. To be quite honest I was very considerate from the beginning because someone else would’ve demanded for a full refund from the get go. Before leaving the guy who had worked there for years told me that the last time I was there I had caused some problems as well and that I had gone there with a Nigerian guy and that we started shouting or arguing and caused a commotion. I was so shocked by these allegations and asked him if he was sure of what he was saying. I gave him my full names and asked him again. For him to accuse me and defame my character after putting me through all that was really even more painful. I walked out and vowed to never step foot in that place again. The next day in the middle of the night the owner who hang up on me( I confirmed he was) text me and apologised for hanging up on me and said he had thought it was a scammer calling him and I understood but I didn’t respond. Fast forward to yesterday. My 3 yr old niece and 2 year old nephew are visiting me from another city. My friend calls me and tells me she is taking her niece for swimming at Woodmere. And asked me to join her as she knows I also have little ones with me. I said no. I never told her why. I asked her if we could go fo Serena hotel as I am a member at the prestigious club for over ten years now and their pool is also heated and swimming would be free for my niece and nephew. Mind you I could’ve gone to stay at Serena last time but I didn’t because I wanted to be alone and they all know me there and I wouldn’t get the peace I needed. I also could’ve gone fo any other hotel but from what I remembered last time Woodmere was like a little sanctuary so that’s why I went there. She told me since she’s not a member there it wools cost her more and Woodmere for her was ok. I then said I would only go if her and I drop the kids off… I pay for all of them to go swimming and we leave and leave the kids with my sister in law as I didn’t want to hang around there… she says ok. I got there before her and as I walked into the offices I saw the accountant in his office and another guy at the reception. I spoke to him and asked how much swimming was and told him o want fo pay for the two little ones plus an extra kid coming. He said ok. The accountant suddenly walked right fo where I was and asked if I was the one who was there last time regarding the security incident. I said yes. He said unfortunately we can’t offer you any of our services because I wrote a very bad review about them. I said really? Ok. And I walked out. Now the thing is… when I posted the review, usually they say it takes 24 hours for it to be posted. I never saw the notification that it had and I went to my profile on here and didn’t see if posted. I was confused and wondered why it wasn’t. And I thought to myself maybe it’s taking longer this time. From that time till now I have been so preoccupied that I haven’t had time to check if it was posted or not. So today I realised I signed onto this sight on another email and that trip advisor sent me and email stating that my review had been flagged, I guess by Woodmere and trip advisor had given me until September on a particular date to confirm and click on a link to confirm the review or it won’t be posted. The time has run out so it was never posted. I take the blame for that. So here it is once again and this time I will check all my emails. What I went through was traumatising. And how they handled the incident after that was totally unprofessional. Fast forward to yesterday October 10th 2021 and how they still handled that incident was terrible again very unprofessional. The guy was actually even more rude yesterday. I guess because he knew my post was flagged by them and they never saw it on their reviews so he knew it wasn’t there. So they continued to be arrogant and rude. You may read this and think this may not happen to you and I hope it doesn’t bit I wouldn’t recommend anyone to visit this place. If a problem arises while stating here they will not handle your issue right. Issues arise at some places when staying there but it is how they handle it that speaks volumes. Also trust me the place looks nothing like the pictures and they need to do major renovations. Quite dusty as well because of ongoing construction. And a lot of things are faulty. I was glad at that time that I had carried my own cup, green tea and cutlery as what they had there was so bad. All so old and didn’t look clean. The hot water kettle as well. I don’t even use it. I just drank water that I had also carried. I tend to carry my own stuff especially when booking an apartment or Airbnb. The shower was faulty( no hot water) and it during the cold season. I also had carried my own towel which I never got to use. There were lots of young people by the pool drinking and were loud and I guess some were staying there and had invited their friends as I saw some leaving before the curfew while the rest remained.…
I have an update and continuation of my Woodmere serviced apartments saga. My 3 year old niece, 2 year old nephew are currently visiting me from another city with their mum. So the kids wanted to go swimming… and my friend who was taking her kids there as well for swimming asked me to join them. I refused and she said I don’t want to spend the day there and only agreed to drop off the kids, she drops off hers and her and I head off to a cafe for coffee.I didn’t feel the need to explain to my friend why I was reluctant and start detailing my whole experience. I never ever even want to go back to Woodmere ever again but for my nephew and niece I said I would. So I got there and wanted to pay for them as well as my friends kids then leave the kids with their mum as my friend and I head to another location and would pick them up when done. As I got to the reception, I state I want to use the pool… they tell me how much it is and just as I was about to pay the manager comes out of his office upon spotting me and asks me if I was the one who was there a while back and “claimed” someone tried to get into my room. I said yes I am. He then says they won’t allow my niece and nephew to use the pool because I wrote a bad review about them. I said ok, and left. Can you imagine writing an honest review about an establishment and they tell you you can never go back there because of if. I have never experienced that nor have I heard anyone say they have. That just shows how rude and arrogant they are. This is the same manager who last time had refused to give me my refund and claimed they don’t do refunds. Kept me in that establishment until 3pm the next day because of that. And only gave me back my money when he realized I was asking for the two extra nights I had paid for and not including the night I had already spent. They never even let me see the cameras the next day and I had asked to. Also worth noting… the owner of the place who had rudely hang up on me when I had called him during that incident text me the next day apologising for hanging up on me and said he thought it was a scammer on the line and had no idea I was a client. I never updated this about the owner because I thought my review had been deleted. So again I say… nobody should visit this place. You might think this will never happen to you until it does. And almost every establishment has an unsatisfied customer but it is how they handle the issue after the fact that really matters and tells you what kind of people they are. How they handled my incident the next day, ignoring me, refusing to give me a refund and now turning my niece and nephew away tells me all I need to know about this dump. The establishment is not even like it used to be years back. It’s just what I called it a dump. They also accused me of causing a ruckus the last time I was there with a Nigerian guy. They accused me of this after the night when someone tried to get into my room, as they were giving me back my refund. I was in shock and gave them my full names once again and asked them to be sure what they are talking about. And they said it’s ok, there’s no need for it. What do they mean there’s no need for it when you brought it up? I was actually quite angry and disappointed that they would make up such stuff and falsely accuse me of something. That’s defamation of my character. My step son was there with me and can bare witness to all this.…
Great service from Celestine ,Monica and Baraza,nice room service ,beautiful environment and good ambience both at the receptions ,gym service ,swimming pool, garden ,like the place and planning another visit as soon as possible
Excellent Place to visit and have a chilled evening with the fam and friends. The owner is pleasant and the staff are polite to be around. Definitely will recommended it as and must visit place in Nairobi