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Best Western Plus Westlands

Best Western Plus Westlands

Traveller (44)
Dining (8)
View from my room😍
Room & Suite (1)
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Avg. ₹10,943 /night, 12/14 - 12/15
₹15,948
per night
₹13,446
per night
₹10,943
per night

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About

#35 of 252 hotels in Nairobi
4.6 of 5 bubbles
Location
4.6 of 5 bubbles
Rooms
4.5 of 5 bubbles
Value
4.8 of 5 bubbles
Cleanliness
4.7 of 5 bubbles
Service
4.8 of 5 bubbles
Sleep Quality
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
At the Best Western Plus Westlands you're sure to find that little something extra. With our modern amenities and thoughtful design, the Best Western Plus Westlands will stand out among other hotels in Nairobi,Nairobi County. For the business traveler, a spacious work desk and free internet access are included in all our guest rooms to ensure you don't miss a beat while you're away from the office. For extended stays, each room provides a convenient in-room mini fridge that is ideal for drinks and snacks. We also have an in-house fitness room, so you can keep up your workout routine while you're on the road. As always, the Best Western Plus Westlands will provide you with the superior customer service that you are used to at any Best Western hotel.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Free breakfast
Airport transportation
Business Centre with Internet Access
Conference facilities
24-hour security
Baggage storage
Secured parking
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Kid-friendly buffet
Kids' meals
Wine / champagne
Rooftop bar
Car hire
Taxi service
Banquet room
Meeting rooms
Photo copier / fax In business centre
Concierge
Currency exchange
Newspaper
Non-smoking hotel
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Room service
Safe
Seating area
Separate living room
Telephone
Wardrobe / wardrobe
Bottled water
Private bathrooms
Wake-up service / alarm clock
Kitchenette
Minibar
Refrigerator
Flatscreen TV
Complimentary toiletries
Hair dryer
Room types
City view
Non-smoking rooms
Suites
Smoking rooms available
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
3.0 of 5 stars
HOTEL STYLE
Mid-range
City View
Languages Spoken
English
Hotel links

Location

Karuna Road Behind Sarit Centre Behind Sarit Centre, Nairobi 00606 Kenya
Getting there
Good for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 81 out of 100
81
Jomo Kenyatta Intl Airport
15.8 km
See all flights
Wilson Airport
4.5
4.5 of 5 bubbles181 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
Powered by AI

Best Western Plus Westlands garners praise for its exceptional service, with guests frequently commending the friendly staff and efficient service, particularly highlighting the diverse breakfast buffet that's available early. The hotel's atmosphere creates a welcoming vibe with its spacious, well-lit rooms that offer a cozy ambiance. Amenities are a hit among travelers, especially the comfortable accommodations and the hotel's proximity to shopping havens like Sarit mall. Reviewers repeatedly underscore the hotel's cleanliness and its convenient, safe location. Additionally, guests find the hotel delivers excellent value, with the quality of food and amenities outshining its cost.
Location
Central
Atmosphere
Inviting
Rooms
Comfortable
Value
Reasonable
Cleanliness
Spotless
Service
Helpful
Amenities
Well-appointed

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Detailed Reviews
BorkeFykse wrote a review Oct 2024
Skarnes, Norway
Hotel's Favourite
5.0 of 5 bubbles
Had a great stay at Best Western Plus Westland. Very friendly and helpful staff and a big room where everything worked as it should. Went there for a conference and staff was really helpful with everything we needed assistance with. great food both on 11th floor and on ground floor. If I go back to Nairobi I will for sure stay here again.
Read more
Date of stay: October 2024
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Amit Dhanda, General Manager at Best Western Plus Westlands
Responded 4 weeks ago
Dear BorkeFykse, Thank you for choosing to stay at Best Western Plus Westlands, Nairobi and for posting feedback of your experience on TripAdvisor. We are pleased to read your review and so happy that you had an enjoyable stay and that our service and facilities exceeded your expectations. At Best Western Plus Westlands, we are committed to exceeding our guest’s expectations and your feedback will continue motivating us to strive harder. Thank you for appreciating our staffs , I will pass your message to the entire team. The team and I, will always look forward to welcoming you back again. We hope you will return soon. Thank you, Warm regards, Amit Dhanda General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
J. Theuwissen wrote a review Nov 2021
Leuven, Belgium
5.0 of 5 bubbles
We stayed here for 1 night before starting an 8-day/7-night safari trip through Kenya with Meektrails Safaris.

Location
The hotel is located in a quiet area in Nairobi Westlands... easily reachable when you arrive after 8pm at Nairobi Intl. Airport (no traffic jams).

Covid protocols
When we arrived at the hotel our temperature was taken and we were asked to disinfect our hands. Staff outside and inside the hotel were properly wearing a facemask. They seemed to strictly adhere to covid rules.

Check In
Check In went smooth and was well organised. No unnecessary waiting times. AccomodationThe room was new, modern, clean and big. All modern comfort and amenities were available. While our room was situated just next to the elevator... we weren’t disturbed by elevator noise meaning the rooms are very well sound insulated.

Restaurant
We only had breakfast at this hotel. The breakfast consisted of a breakfast buffet. While the buffet wasn’t extensive... it included several tasty cold and hot options (though the hot food could have been hotter). Overall the quality of the buffet was outstanding with enough options to start the day.

We found this hotel a very good option to spend a short night before starting a safari trip through Kenya.
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Date of stay: October 2021
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Semih ANALI, Owner at Best Western Plus Westlands
Responded 19 Nov 2021
Dear Guest Thank you for staying with us and sharing your experience with other traveller. I was really pleased to hear positive and very detailed feedbacks about our property. Thank you also for sharing your praise about our staffs, this will be passed to our colleagues We are very proud of our service and location and are always striving to meet and exceed our guests needs, I'm glad we were able to meet yours on this occasion and hope that you will consider us again on your next trip to Nairobi. Sincerely Semih Anali General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
Satu J wrote a review Mar 2022
5.0 of 5 bubbles
As a business travel items that I appreciate most are: hot shower, comfortable bed, nice clean room, work station, strong wifi, quietness. And location.

This hotel hit all the marks for me. The rooms are spacious enough, the shower had steamy hot water with good pressure, the bed was big and comfortable, the rooms are clean, the workstation was handy, wifi strong enough to take Telcos in room. Quiet in the night. The location in westlands is great, especially since Sarit mall is literally 100m down the same road. There you can get yourself connected, go our for lunch, dinner, coffee or drinks and buying what you need in the big Carrefour inside. Westgate mall is within 400m of walking distance. I was happy to arrange meetings in the nearby coffeeshops and avoid to some extent sitting in the crazy traffic.
Last but very important: the hotel staff from reception to housekeeping is extremely friendly and accommodating. They created a nice home away from home and ensured I stayed happy and comfortable during my entire stay. I found the hotel exceptional and am waiting to stay there during my next visit.
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Date of stay: March 2022
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled on business
Room Tip: For smokers: smoking is allowed on balconies of rooms that have one.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Semih ANALI, Owner at Best Western Plus Westlands
Responded 25 Mar 2022
Dear Guest, Thank you for staying with us and sharing your experience with other traveler. Thank you also to place this very detailed and tailored review with us I will definitely share with my team and allow them to share with entire hotel team We are very proud of our service and location and are always striving to meet and exceed our guests needs, We will all be more than happy to see you again soon Sincerely Semih Anali General Manager
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Robert M wrote a review Jul 2021
4.0 of 5 bubbles
The hotel is in a very accessible area. The check in process is efficient and adheres to health protocols. The rooms are tastefully furnished, we especially loved the very large, comfortable bed and the blackout curtains. We had a room with a small but decent balcony.
The rooftop bar has a great view of the city and the staff were pleasant. The music is just at the right volume and the ambience is great.
The downstairs restaurant was the most disappointing part of our stay. We had booked on half board as that option was available on the booking website which indicated that dinner and breakfast was part of the cost and confirmed that on check-in. To our unpleasant suprise, at the restaurant we were told that it only covered a certain portion of the dinner menu and spent some time being lectured what dinner items we could/could not order from the menu, an experience that was unnecessary and unpleasant. If you say dinner is included then don't turn around and suprise guests with hidden terms and conditions. The two waitstaff at night seemed unmotivated, the service was slow despite the restaurant being nearly empty and the food was bland. As dessert we were offered a sad collection of small cakes that were in the display cabinet for who knows how long. We chose to have the fruit salad, which had 3 fruit items, unacceptable for a hotel in a tropical country with a variety of seasonal fruits available all year round. To cap it off the salad had unripe papaya that made it bitter. We did not enjoy dinner.

We had room service breakfast ordered from the breakfast buffet and it was delivered promptly. We also liked the late checkout which meant we could have a leisurely morning.

All in all the dinner experience was the lowest point of an otherwise pleasant stay.
Read more
Date of stay: July 2021
5.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
3.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Semih ANALI, Owner at Best Western Plus Westlands
Responded 19 Oct 2021
Dear Guest Thank you for staying with us and sharing your experience with other traveller. I was very disappointed to hear your experience about half board service Allow me to explain in details about our half board structure; our service not based on portion , based on different choices of set menus , means that you can pick and select from our set menu choices . That is exactly how this service provided every where when there is no buffet serving at hotel I will personally look at the service quality at restaurant where mentioned about demotivation. I will be glad if you will consider us again on your next trip to Nairobi , where we will try our best to exceed your expectation Sincerely Semih Anali General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Emmah Nehm wrote a review Jan 2021
Nairobi, Kenya
5.0 of 5 bubbles
Best penthouse services. Clean, neat, beautiful view from the top. We enjoyed the food and peaceful environment, we had a tour in all the rooms and yes their suites are amazing. Access is by card and specific floor you are spending, no way you can access other rooms. The pent house 🥰🥰🥰 anyone wishing to should try it. Our hostess was just too kind. My tranquil place in the city
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Date of stay: December 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Amit Dhanda, Other at Best Western Plus Westlands
Responded 22 Feb 2021
Dear Guest Thank you for staying with us and for sharing your experience with other travelers. I was really pleased to hear that you were impressed about our rooms We are very proud of our rooms quality and our service level and are always striving to meet and exceed our guests’ needs. I’m glad that we were able to meet yours on this occasion and hope that you will consider us again on your next trip to Nairobi Sincerely, Semih Anali General Manager Best Western Plus Westlands Hotel
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Leanne0301 wrote a review Feb 2020
Arusha Region, Tanzania
5.0 of 5 bubbles
I have been using Best Western since it opened, the service is exceptional and the staff are super friendly and helpful and will go out of their way to help with what ever you need. Janet on reception was brilliant in sorting out a very complicated payment that could have been total chaos! The rooms are perfect and have every amenity you need with good wifi and AC. This is definitely my first choice of property in Westlands and the fact that its is a central location with easy access to anywhere in Westlands makes it even more perfect.
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Date of stay: January 2020
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Semih A, Manager at Best Western Plus Westlands
Responded 4 Mar 2020
Dear Guest Thank you for staying with us and for sharing your experience with other travellers! I was really pleased to hear that you feel safe and satisfied with our service, Thank you for also sharing your praise about our team and cleanliness. We are very proud of having one of the safest and best location in Nairobi , having the best service and are always striving to meet and exceed our guests’ needs. I’m glad that we were able to meet yours on this occasion and hope that you will consider us again on your next trip to Nairobi Sincerely, Semih Anali General Manager Best Western Plus Westlands Hotel
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Gonzalez wrote a review Feb 2020
5.0 of 5 bubbles
it was my 1st time in Best western plus westlands , I did enjoy the room, internet and the food was ok. the hotel staff are very friendly and very helpful. the room service is very good, all requests are always done in timely manner. the hotel location is in a very busy area full of traffic, but it is surrounded with a lot of nice shops. I would like to thank the hotel team for their hospitality. A special mention to Winnie she was very charming and professional.
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Date of stay: February 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Semih A, General Manager at Best Western Plus Westlands
Responded 16 Feb 2020
Dear Guest, Thank you for staying with us and for sharing your experience with other travellers! I was really pleased to hear that you feel safe and satisfied with our service, Thank you for also sharing your praise about our team and cleanliness. We are very proud of having the best service and are always striving to meet and exceed our guests’ needs. I’m glad that we were able to meet yours on this occasion and hope that you will consider us again on your next trip to Nairobi Sincerely, Semih Anali General Manager Best Western Plus Westlands Hotel
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Amin Muhammad wrote a review Aug 2021
Nairobi, Kenya
4.0 of 5 bubbles
This is relatively new hotel,
excellent location with just next to sarit centre (shopping centre),
centrally located to move to any part of Nairobi,
rooms are clean and reasonably spacious,
breakfast has variety, good and fresh food
very impressive in terms of fulfilling all covid protocols starting from entrance gate, at restaurant, reception etc. Sanitizers are placed

one issue i faced was at the time of checkout. seems that reception and billing need to improve coordination .
Read more
Date of stay: July 2021
4.0 of 5 bubblesValue
4.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Semih ANALI, Owner at Best Western Plus Westlands
Responded 19 Oct 2021
Dear Guest Thank you for staying with us and sharing your experience with other traveller. I was really pleased to hear positive feedbacks about our cleanliness and service Thank you also for sharing your praise about our staffs, this will be passed to our colleagues We are very proud of our service and location and are always striving to meet and exceed our guests needs, Your point at our check out process is already very concerned and we will work on it to improve our timing of process I'm glad we were able to meet yours on this occasion and hope that you will consider us again on your next trip to Nairobi. Sincerely Semih Anali General Manager
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Ahmad N wrote a review Jul 2021
Abu Dhabi, United Arab Emirates
5.0 of 5 bubbles
We stayed three nights in BW plus Westland. We stayed in the executive room, the room was clean and spacious. The rooms service is attentive and the breakfast food was delicious with an excellent waiters. The hotel reception was excellent and checkin and check out service was fast. Faith from reception helped us in providing a COVID testing service to the hotel.
The hotel location is excellent, it is 2 mins walking distance from Sarit Center, which has carrefour and other good shops.
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Date of stay: July 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Semih ANALI, Owner at Best Western Plus Westlands
Responded 19 Oct 2021
Dear Guest Thank you for staying with us and sharing your experience with other traveller. I was really pleased to hear positive feedbacks about our cleanliness and service Thank you also for sharing your praise about our staffs, this will be passed to our colleagues We are very proud of our service and location and are always striving to meet and exceed our guests needs, I'm glad we were able to meet yours on this occasion and hope that you will consider us again on your next trip to Nairobi. Sincerely Semih Anali General Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Lilyanne Akoth wrote a review Apr 2021
5.0 of 5 bubbles
It was a last minute decision to just get out of the house and visit. I called them and the lady was gracious enough to give me a room upgrade. The hotel is still quite new. The check inn was very fast. I loved that they have a safety pack with a mask, hand sanitizer which they give during check in. This is very welcome during these era of Covid. The room was spacious enough with nice blackout curtains. The bed and bedsheets were so soft and fluffy. I had a nice relaxing sleep although the room got overly warm at night. The food was very tasty. Try their aged beef steak with fries. Breakfast was super delicious with lots of varieties. There was an iron box in the room, tea making facilities and water. The bathroom was the best feature for. The hot shower had good pressure you could stay there for eternity. Definitely a wonderful stay and looking forward to visiting again soon. There is no swimming pool and am not sure if there is a spa/ sauna. But there is also a gym.
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Date of stay: April 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Semih ANALI, Owner at Best Western Plus Westlands
Responded 21 Apr 2021
Dear Guest Thank you for staying with us and for sharing your experience with other travelers. I was really pleased to hear that you were impressed about our services and interiors We are very proud of our rooms quality and our service level and are always striving to meet and exceed our guests’ needs. I’m glad that we were able to meet yours on this occasion and hope that you will consider us again on your next trip to Nairobi Sincerely, Semih Anali General Manager Best Western Plus Westlands Hotel
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Johan G asked a question Feb 2021
New York City, New York141 contributions12 helpful votes
Do you guys have a tour desk to help with booking some day trips ?
Answer from Inspire33992911149
Nairobi, Kenya
Dear Guest Thank you very much for your query Yes , we have a travel guest within our premises and they will be happy to assist you on your any type of day trips and sightseeings you can reach via the phone number or e-mail mentioned at our official website Warmest regards
Mo G asked a question Dec 2020
Mombasa, Kenya140 contributions12 helpful votes
Hi, what's your email address? Thanks
Answer from Inspire33992911149
Nairobi, Kenya
Dear Guest Please accept our apology on late answering to your guery Due to technical issue , our access to our page was delayed you can reach us from e mail provided on our hotel website Warmest regards
Priscilla M wrote a tip Nov 2024
1 contribution
5.0 of 5 bubbles
"Those going for nclex at pearson VUE at principal place, this is the right place, walking distance to pesrson vue "
Read full review
Amanya D wrote a tip Nov 2024
3 contributions2 helpful votes
5.0 of 5 bubbles
"Best location to access any part of Nairobi, be sure to get value for your money and budget friendly "
Read full review
WINNIE T wrote a tip Nov 2024
1 contribution
5.0 of 5 bubbles
"Just as you can to enjoy the beautiful hotel."
Read full review
ELIUD W wrote a tip Nov 2024
1 contribution
5.0 of 5 bubbles
"The hotel is of high quality and standard, nice for accommodation "
Read full review
drallah wrote a tip Aug 2024
Dubai, United Arab Emirates131 contributions76 helpful votes
5.0 of 5 bubbles
"This is a wonderfully managed property. The half a minus point could be to the shower pressure and water temperature!"
Read full review
Not the right property for you?
There are more places to choose from in the Nairobi area.
PRICE RANGE
₹10,350 - ₹15,100 (Based on Average Rates for a Standard Room)
LOCATION
KenyaNairobi
NUMBER OF ROOMS
101
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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BEST WESTERN PLUS WESTLANDS (Nairobi) - Hotel Reviews, Photos, Rate Comparison - Tripadvisor

Frequently Asked Questions about Best Western Plus Westlands
Which popular attractions are close to Best Western Plus Westlands?
Nearby attractions include Westgate Shopping Mall (0.4 km), Sarit (0.2 km), and Mulberry Project at The Alchemist (0.5 km).
What are some of the property amenities at Best Western Plus Westlands?
Some of the more popular amenities offered include a rooftop bar, free wifi, and free breakfast.
Which room amenities are available at Best Western Plus Westlands?
Top room amenities include a kitchenette, a minibar, and air conditioning.
What food & drink options are available at Best Western Plus Westlands?
Guests can enjoy a rooftop bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Best Western Plus Westlands?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to Best Western Plus Westlands?
Conveniently located restaurants include Slate - Kitchen & Bar, Meso - Modern Asian Izakaya, and Bambino Kitchen & Bar.
Does Best Western Plus Westlands have airport transportation?
Yes, Best Western Plus Westlands offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Best Western Plus Westlands?
Yes, dry cleaning and laundry service are offered to guests.
Does Best Western Plus Westlands offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Best Western Plus Westlands?
Many travellers enjoy visiting Kemi Getaways (5.0 km), Dedan Kimathi Statue (3.4 km), and Brite Afrika Safaris (3.1 km).
Does Best Western Plus Westlands have any great views?
Yes, guests often enjoy the city view available here.
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