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Ole Sereni

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1,146 Reviews from our TripAdvisor Community

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Showing 1,066: English reviews
Nova Scotia
Reviewed 21 March 2016

A very good location close to both Wilson (domestic) and the international airport. We had just come back from a safari in the Mara and needed a one day layover location and we hate the traffic in downtown Nairobi so staying at the Ole Sereni was very convenient. Lunch was very good and room service prompt. We spent some time...

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Helpful?
Thank NoviTraveller
Ghulam S, General Manager at Ole Sereni, responded to this review

Thank you so much for choosing our services and I am pleased to see that your stay was pleasant. We look forward to welcoming you back.

UK
Reviewed 21 March 2016 via mobile

I was there only for one night and a day. Hotel is convenient for the airport and is right next to the Nairobi Park. From the pool/restaurant area there's a nice view. You can spot gazelles and giraffes. Be vigilant when outside the hotel as on that day a lion escaped the park and attacked a 63 year old man,...

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Thank 2,70,766
Ghulam S, General Manager at Ole Sereni, responded to this review

Thank you so much for taking time to share your positive feedback. We will surely share your sentiments with the team I am very pleased that your stay was pleasant and we look forward to welcoming you back.

Chattanooga, Tennessee
Reviewed 17 March 2016

I love that the dining hall was open all night long. This really helps when arriving to a different time zone. This hotel is clean and beautiful with incredible views! The food was delicious! Thank you for a wonderful night!

Review collected in partnership with this hotel
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Thank Sarah R
Ghulam S, General Manager at Ole Sereni, responded to this review

Thank you so much for rating us a First Class. Thats says it ALL We look forward to welcoming you back.

Aylesbury, United Kingdom
Reviewed 17 March 2016 via mobile

My husband and I decided to spend the afternoon and evening at Ole-seri I on Tuesday prior to our flight back to London. It seemed a good idea at the time. We arrived in our son's car with a driver and unloaded our capacious luggage- 2 bike bags, two cases and hand luggage. We asked for a taxi at 8.30...

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1Thank drjudymwhite
Ghulam S, General Manager at Ole Sereni, responded to this review

Thank you so much for taking time share your feedback. I sincerely regret the ordeal you faced with our Travel Desk. Please be assured that we sorted this issue. We sincerely hope you will reconsider our services in future with an assurance of superior services.

Abidjan, Cote d'Ivoire
Reviewed 17 March 2016

I stayed 3 days in Ole Sereni Hotel in Nairobi, the service was excellent as well as the food. and the Hotel is near the National Park and you can see Girafe and Buffalo from the terrace. It is wonderful. No need to go far to do Safari. And people there are very kind. I was there for a conference...

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Thank Eric B
Ghulam S, General Manager at Ole Sereni, responded to this review

Thank you so much for sharing your positive feedback. I am very pleased that your stay and meeting was pleasant and we look forward to welcoming you back.

Bristol, United Kingdom
Reviewed 16 March 2016

A great and stylish hotel, conveniently located for the airport. When you enter the hotel there's an overwhelming feeling if of being safe (security is excellent), the views from the terrace are wonderful and the public areas well-maintained, with opulent decor. The bedrooms have everything you need and the beds incredibly comfortable. A real bonus was that they had some...

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Thank wildmanclan
Ghulam S, General Manager at Ole Sereni, responded to this review

I sincerely thank you for taking time to share your experience. I am very pleased that you enjoyed our product and services and we look forward to welcoming you back.

Nairobi, Kenya
Reviewed 16 March 2016 via mobile

The food portions were very generous and filling. The room too was well organised and clean. Interesting view of the Nairobi National park... was looking forward to seeing the Lions... not sure they knew my viewing schedule...

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Thank ElizabethOct2015
Ghulam S, General Manager at Ole Sereni, responded to this review

Thank you so much for sharing your positive feedback. I will surely call in the Lions during your future stay with us :) Looking forward to welcoming you back.

nairobi
Reviewed 14 March 2016

The hotel room was nice, and the staff were friendly. Arranging a ride to the airport was difficult because they only have two vehicles and they were booked-- and they don't take more than one party per vehicle-- so I ended up having to go to the airport later than I normally would have preferred. The breakfast was OK but...

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Thank radiatorre
Ghulam S, General Manager at Ole Sereni, responded to this review

Thank you sharing your feedback. I regret that your Breakfast experience was not up-to mark. We will ensure this is fixed right away. We look forward to welcoming you back.

United Kingdom
Reviewed 14 March 2016 via mobile

This is an ideally placed hotel for the airport, both for overnighting before or after you fly and also for a quick meal on the terrace before you depart (a great way to escape the chaos at the airport) The air conditioning needs some attention as at full blast my room was still quite warm.

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Thank Cheeseraker
Ghulam S, General Manager at Ole Sereni, responded to this review

Thank you so much for sharing your feedback. We are in the process of fixing the air-condition performance and I can assure you that your future visits will be of superior quality. We look forward to welcoming you back.

Reviewed 13 March 2016

we chose this hotel as we had a early flight out the next day so wanted something close to the airport - bad idea! the staff either acknowledge you in my ok manner or pass a grunt of some sort. the rooms were so dirty - after a shower i wiped the floor with a towel and it was almost...

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Helpful?
Thank Jacqui S
Ghulam S, General Manager at Ole Sereni, responded to this review

Thank you for sharing your feedback. I sincerely regret the inconveniences you faced during your stay. We will ensure the concerns you raised are dealt with right away. We look forward to welcoming you back.

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Ole Sereni is a premium wildlife resort strategically located just off the Mombasa road overlooking the Nairobi National Game Park. Centrally positioned between the international airport and the city center, this is the only hotel bordering the wilds of the National Park. Ole Sereni offers all comforts and services to the business as well as leisure travelers and enjoys proximity to the central business district, international organizations, financial institutions, government offices and industrial area. ... more   less 

Additional Information about Ole Sereni

Address: Mombasa Road, Nairobi 00500, Kenya
Region: Kenya > Nairobi
Price Range: ₹ 10,845 - ₹ 17,052 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Ole Sereni 4.5*
Number of rooms: 134
Reservation Options:
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Also Known As:
Ole - Sereni Hotel, Nairobi Hotel Nairobi
Hotel Style:
#11 Spa Hotel in Nairobi
#13 Family Hotel in Nairobi
#15 Business Hotel in Nairobi
#17 Luxury Hotel in Nairobi
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Questions & Answers

Here's what travellers have asked, with answers from Ole Sereni staff and other travellers.
13 questions
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Rotterdam, The Netherlands
Indianapolis, Indiana

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Questions? Get answers from Ole Sereni staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“It's a high rise and we had a regular room...perfectly fine!”
 of 5 bubbles TheSullys7, 15 Jan 2017 | Read review
“The deluxe rooms look over the Nairobi National Park so if you are likely to be in your room through the day it is worth getting this room.”
 of 5 bubbles Panthera2013, 1 Jan 2017 | Read review
“I recommend a room facing the park. I loved my room. It is worth the upgrade.”
 of 5 bubbles 932debraz, 20 Dec 2016 | Read review
“Everything was great”
 of 5 bubbles yolandaw149, 20 Dec 2016 | Read review
“Club deluxe park view”
 of 5 bubbles romeom677, 20 Dec 2016 | Read review
5 of 5
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