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Ole Sereni

AMOMAUS$ 237*
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09/04/2017 10/04/2017
1 room 2 adults 0 children
US$ 280*
US$ 237*
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US$ 280*
US$ 280*
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Ole Sereni
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1,210 Reviews from our TripAdvisor Community

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There are newer reviews for Ole Sereni
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Showing 1,126: English reviews
Mogadishu, Somalia
Reviewed 19 July 2016

Service not always very good. Waited 45 min for a minute steak one morning. Waiters mostly very slow in helping a person. In general a good hotel, very neat and clean. Some areas need attention, but otherwise a pleasant stay

Review collected in partnership with this hotel
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Helpful?
Thank rowlandd232
Ghulam S, General Manager at Ole Sereni, responded to this review

Thank you for sharing your experience. I have taken note of your concern and we will address it right away. We look forward to welcoming you back.

Gauteng, South Africa
Reviewed 18 July 2016

Bad service at reception, waiting too long. The room not properly cleaned and the food was not up to standard. The hotel transfer was also a disappointment, not willing to assist with bags at the airport.

Review collected in partnership with this hotel
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Helpful?
Thank tshepish0m
Ghulam S, General Manager at Ole Sereni, responded to this review

Thank you for sharing your feedback. I regret to learn about your experience. Please allow us to contact you to further learn about it.

Reviewed 17 July 2016 via mobile

Went for the buffet as we were short of time (had a plane to catch) . It took 30 minutes to get drinks served. Asked for bill which took another 30 minutes. Food was OK against much higher expectations - not good value for money. Best thing to say is that the view from the patio is by far the...

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Helpful?
Thank Martin T
Ghulam S, General Manager at Ole Sereni, responded to this review

Thank you for sharing your experience. I regret to learn about the inconveniences you faced and ensure they are rectified right away. We look forward to welcoming you back.

Reviewed 13 July 2016 via mobile

Hotel is situated near the National park. From your hotelroom you can have a view on the park. Rooms are clean, coffeemaker available en fridge. Food in the restaurant is very nice, poolbar menu not many choices, but if you have special requests. The staff in the hotel is so friendly and helpfull

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Helpful?
Thank Linda Z
Ghulam S, General Manager at Ole Sereni, responded to this review

Thank you so much for taking time to share your positive feedback. I am very pleased to learn about your experience and we look forward to welcoming you back.

Ankara, Turkey
Reviewed 12 July 2016 via mobile

I stayed for two nights in Ole Sereni. The room with the nice National Park view seemed very nice but I had few complaints: the bed I slept in was a queen bed made by 2 single beds and the middle of the bed where these two beds meet was very uncomfortable. I woke up few times in both of...

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Helpful?
Thank Fırat N
Ghulam S, General Manager at Ole Sereni, responded to this review

Thank you for sharing your experience. I regret to learn about the inconvenience you faced. We ensure they are dealt with right away and look forward to welcoming you back.

London, United Kingdom
Reviewed 11 July 2016

The hotel is incredibly convenient if you need to be at the airport, but otherwise, it was really overpriced and the rooms were very, very simple. Check in took forever and was super inefficient, and our air conditioning was broken and had to be fixed which was pretty annoying at 10pm at night. The cafe/bar with the outside terrace was...

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Helpful?
Thank HeatherKennedy
Ghulam S, General Manager at Ole Sereni, responded to this review

Thank you for taking time to share your feedback. I have taken stock of the inconveniences you faced with us which will be dealt with right away. I do apologise for this inconvenience caused and request you to reconsider our services in future with an assurance that our services will be top notch. We look forward to welcoming you back.

Nairobi, Kenya
Reviewed 11 July 2016

Some of the staff is very hostile, spoke to me very rudely while trying to get milk for my baby, they had set up milk next to the room and refreshments which were not meant for all guests but for people visiting for a conference,i went to fill not knowing its not meant for everyone, one of the staff came...

Review collected in partnership with this hotel
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Helpful?
Thank Mbula K
Ghulam S, General Manager at Ole Sereni, responded to this review

Thank you for bringing this issue to my attention. Please allow me to contact you to understand your complaint further.

Kampala
Reviewed 11 July 2016

Ole Sereni as a Hotel is very nice as it is middle in a Safari Park. However, in the evening the restaurant was fully occupied, the restaurant in the upper floor as well. Almost all guests were people from outside (not residents) and upstairs was a private function. Hotel management forgot who has priority! If residents don't find free table,...

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Helpful?
Thank swisscut
Ghulam S, General Manager at Ole Sereni, responded to this review

Thank you so much for taking time to share your very valuable feedback. I sincerely regret to learn about your dining experience. Our priority has always been our in-house guest but we surely failed to showcase it. I can assure you that this incident will be looked into right away and we request you to reconsider our services in future...

Greater London, United Kingdom
Reviewed 11 July 2016 via mobile

The hotel itself it's clean, well kept and tidy. The rooms are the same, little touches like rose petals on the bed. Breakfast is expensive though at $35 per person for buffet style food is a bit steep. Pool is quite small also. The aircon in the room didn't get very cold even after the engineer came and had a...

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Helpful?
Thank James_B4876
Ghulam S, General Manager at Ole Sereni, responded to this review

Thank you for taking time to share your feedback. I regret the inconvenience you faced with the Air-conditioning which is now sorted and we look forward to welcoming you back.

Newcastle upon Tyne, United Kingdom
Reviewed 10 July 2016

had a stop over here for a couple of nights. the hotel was all part of our safari package chosen by our travel agent. have to say service, food, rooms were all of a high standard didn't know what to expect, but i was pleasantly surprised. its quite a secluded hotel, so don't expect to be able to walk to...

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Helpful?
Thank 523DavidD
Ghulam S, General Manager at Ole Sereni, responded to this review

Thank you for taking time to share your positive feedback. On your views regarding Nairobi, it has come a long way since then now and it's safe to be out in the city visiting shops. The country is evolving for the better. We look forward to welcoming you back.

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09/04/2017 10/04/2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Ole Sereni is a premium wildlife resort strategically located just off the Mombasa road overlooking the Nairobi National Game Park. Centrally positioned between the international airport and the city center, this is the only hotel bordering the wilds of the National Park. Ole Sereni offers all comforts and services to the business as well as leisure travelers and enjoys proximity to the central business district, international organizations, financial institutions, government offices and industrial area. ... more   less 

Additional Information about Ole Sereni

Address: Mombasa Road, Nairobi 00500, Kenya
Region: Kenya > Nairobi
Price Range: ₹ 14,398 - ₹ 18,259 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Ole Sereni 4.5*
Number of rooms: 134
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Jovago.com and Cheap Tickets so you can book your Ole Sereni reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Ole - Sereni Hotel, Nairobi Hotel Nairobi
Hotel Style:
#9 Spa Hotel in Nairobi
#13 Family Hotel in Nairobi
#15 Business Hotel in Nairobi
#15 Luxury Hotel in Nairobi
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Questions & Answers

Here's what travellers have asked, with answers from Ole Sereni staff and other travellers.
14 questions
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See all questions (14)

Questions? Get answers from Ole Sereni staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Try the Masai suite”
  • Masai suite
  • Masai suite
  • Masai suite
  • Masai suite
  • Masai suite
 of 5 bubbles 188sanac, 23 Mar 2017 | Read review
“Request room with view of Nairobi National Park.”
 of 5 bubbles GBoese, 21 Mar 2017 | Read review
“ask for a room with a national park view”
 of 5 bubbles AgBryn, 12 Mar 2017 | Read review
“Make sure you have a park-view room. And ask for a la carte menus during the buffets.”
 of 5 bubbles PostcardPress, 27 Feb 2017 | Read review
“best views and accesibility”
 of 5 bubbles Dan_ndambuki, 20 Feb 2017 | Read review
5 of 5
AMOMA
US$ 237* /night
View Deal
Hotels.comUS$ 280
Booking.comUS$ 280
Expedia.comUS$ 280
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Prices are for 1 room, 2 adults
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