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Hillpark Hotel

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Hillpark Hotel
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54 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Showing 51: English reviews
Muskoka District, Canada
Level Contributor
50 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 132 helpful votes
Reviewed 4 weeks ago

This was a good hotel. There was construction going on so the sleep was not good, but that wasn't the hotels fault. The bed was comfortable enough. When I turned on the tap in the bathroom it would not shut off. I told the front desk and several minutes later maintenance came to fix it. The place was clean. We... More 

Thank CanadianBlondie
2 reviews
Reviewed 4 weeks ago

Fairly priced rooms Quiet and calm Located out of the hustle and bustle of Nairobi, in Upper Hill Average restaurant Quick access to the airport Internet not very good. The hotel has a hair salon in case one needs a quick haircut

Thank Franswa M
Reading, United Kingdom
1 review
Reviewed 20 October 2016

I arrived at 3.30 pm on Sunday 16 October as part of a 16 strong tour group. This was the last night of a fabulous 16 day trip which was largely spent camping so we were looking forward to an opportunity to spend a night in a "proper" bed with hot showers, etc before travelling home. The reception staff were... More 

Thank Biggles001
HillparkHotels, Digital Marketing Exective at Hillpark Hotel, responded to this review

Dear Biggles, We appreciate you taking the time to post a review about your stay with us. On behalf of our entire staff here at Hillpark Nairobi we offer sincere apologies for your bad experience. We appreciate the feedback and are now using it to fine tune our operations. We look forward to meeting and exceeding your expectations upon your... More 

Travellers are raving about these Nairobi hotels

West of England
Level Contributor
79 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 19 October 2016

Refurbished rooms are clean and comfortable, with rolltop baths and comfortable beds. The hotel loses stars because of the restaurant - on the basis of two dinner-time visits, the food was ok, but first choices from the menu weren't available.

Thank Tripsie
HillparkHotels, Digital Marketer at Hillpark Hotel, responded to this review

Dear Tripsie We appreciate you taking the time to post a review about your stay with us. We are happy to hear you were pleased with our newly refurbished rooms. Thank you for your feedback about our restaurant, it has been shared with the team. We offer sincere apologies for the inconvenience caused. We will work hard to meet and... More 

Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 17 October 2016

We get an apartment at fair price with 3 rooms 3 bathroom 1 kitchen (perfect for us, we made our breakfast before ;) The apartment is clean and comfortable. The services (we do not have specific needs) is perfect. I suggest it to every one.

Thank Jean-Nicolas L
HillparkHotels, Digital Marketer at Hillpark Hotel, responded to this review

Dear Jean-Nicolas We appreciate you taking the time to post a review about your stay at Hillpark Nairobi. We are very pleased to hear you enjoyed your stayed with us. We look forward to welcoming you again at Hillpark Nairobi. Best Regards, Tina More 

Level Contributor
5 reviews
3 hotel reviews
Reviewed 31 August 2016 via mobile

We arrived at the hotel at 22h30 to find a group of about 20 people in front of us in the queue. One receptionist needed to check everybody in (slowly), no apologies, no plan B, we all just had to wait an hour. First and last time... Get your things organised!

Thank Bram L
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 9 April 2016 via mobile

The hotel rooms are clean and cozy Location perfect if you have business in the same vicinity However, improvements need to be made in taste and quality of food by getting new and experienced chefs to appeal to the taste buds of people who stay in the hotel from all over Also mosquitos observed near restaurant in the Nrb cold!... More 

Thank Azme
Hillpark H, Manager at Hillpark Hotel, responded to this review

Dear Azme, Thank you for the review on TripAdvisor. I have noted your concerns in regards to food quality, staff consistency & the hotel environment in general. We are in the process of introducing new menus & retraining our staff in all areas to ensure quality & service delivery meets our guest expectations. Rest assured that your next visit will... More 

Harare, Zimbabwe
Level Contributor
137 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed 8 April 2016

Booked and paid on line, not directly with the hotel and had to reconfirm through a phone call to the actual hotel, since my room had not been recorded. Stayed for 10 days-certainly needs refurbishing as a hotel apartment. My apartment also needed a desk and chair as a workspace, since there was no other private quiet place, except in... More 

Thank Kufunda
Hillpark H, Manager at Hillpark Hotel, responded to this review

Dear Kufunda, Thank you for the candid review of HillPark Nairobi. I am happy to inform you that our online reservation system has been upgraded & fully manned by competent staff who will ensure that all bookings are recorded in time. We are currently embarking on a renovation exercise to revamp all the apartments & rooms to meet guest expectations.... More 

Nairobi, Kenya
Level Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 25 February 2016

This property has both hotel rooms and apartments available. The buildings and internal furnish are from the 1950s, I assume, and haven't been updated since. For example, the apartment room ventilation consists of some holes in the wall. The gym is good and richly equipped, the restaurant is so-so, breakfasts are not good enough. WiFi is virtually non-existent - after... More 

Thank antrecom
Hillpark H, General Manager at Hillpark Hotel, responded to this review

Dear antrecom, Thank you for the very candid review of our hotel. Pn behalf of the management, I would like to extend our sincere apologies on internet connection which was not to your expectations. We are currently upgrading our equipment and increasing our bandwidth. I have also noted your concern regards breakfast and this has been resolved. I am also... More 

Maseru, Lesotho
Level Contributor
6 reviews
Reviewed 6 January 2016

I stayed for a night at the Hillpark Hotel on the 12th December 2015. The service from the reception to the room was ok, the staff friendly and the food real tasty. The rooms are comfortably furnished and the view ok.

Thank Mosotho01
Hillpark H, General Manager at Hillpark Hotel, responded to this review

Dear Mosotho01, Warm greetings from HillPark Hotel & thank you for the very positive review on TripAdvisor. I have shared your sentiments with the entire team and they look forward to hosting you again at our hotel. Asante Sana More 

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Room/Suite (5)
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Management photos: Courtesy of the property manager

All Management Photos (15)
Room/Suite (7)
Dining (2)
Bathroom (2)
Other (4)
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  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Pool
  • Room Service
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Kitchenette
  • Family Rooms
  • Smoking rooms available
In your room
  • Microwave
  • Refrigerator in room
  • Minibar
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Free Parking
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Business Centre with Internet Access
Official Description (provided by the hotel)
Most hotels will call you a guest. The Hillpark Hotel treats you like family from the moment you walk through the door. Located in the peaceful leafy Lower hill area, which borders Upper hill, Hillpark Hotel has proven its regard to quality service and personalised attendance. Over the years Hillpark Hotel has managed to grow and upgrade its facility to meet the satisfaction of our clients. The Hillpark Hotel experience is full of thoughtfully orchestrated touches, to make your lodging experience as pleasing as possible. The hotel consists of standard, executive, premium and deluxe suites with elegantly designed interiors and apartments for those who prefer a longer stay at the hotel.For those who appreciate great African and exotic food made fresh from scratch,one meal at a time, by people who really care. ... more   less 

Additional Information about Hillpark Hotel

Address: Lower Hill Road | P. O. Box 46037, Nairobi 00200, Kenya
Region: Kenya > Nairobi
Price Range: ₹ 6,703 - ₹ 13,611 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hillpark Hotel 4*
Number of rooms: 58
Reservation Options:
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Questions & Answers

Questions? Get answers from Hillpark Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms on the upper floors are better”
 of 5 bubbles 541franswam, 1 Nov 2016 | Read review
“Request a refurbished room”
 of 5 bubbles Tripsie, 19 Oct 2016 | Read review
“Ground floor apartment is best since there are no lifts.”
 of 5 bubbles Kufunda, 7 Apr 2016 | Read review
“Gym has training sessions early in the mornings, choose rooms facing away from the pool and gym if your hearing is sensitive while sleeping.”
 of 5 bubbles antrecom, 24 Feb 2016 | Read review
“Avoid rooms near the gym or fronting the road to avoid early morning noise.”
 of 5 bubbles Bill1andBill2, 16 Jul 2015 | Read review
5 of 5
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