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West Breeze Hotel

Hotels.comUS$ 96*
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#48 of 162 Hotels in Nairobi
Certificate of Excellence
07/05/2017 08/05/2017
1 room 2 adults 0 children
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West Breeze Hotel
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64 Reviews from our TripAdvisor Community

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Showing 62: English reviews
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Alnwick, United Kingdom
Reviewed 1 week ago

Booked to stay at the 67 Airport Hotel, they put me here at their 'sister' because the 67 was full, although I booked long ago. It was far from the airport, up an unmade road. No air conditioning. No lift. No plug. Ok breakfast. Not the best by a long way.

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Helpful?
Thank Ian K
Ernest K, General Manager at West Breeze Hotel, responded to this review

Dear Ian, Thank you for taking the time to give us your review and I am sorry to know of your experience during you stay with us. Whilst an apology will regrettably not alter the outcome of your experience during this occasion, I do extend it with all sincerity. I certainly empathize regarding the points you mention in your review....

Reviewed 3 weeks ago via mobile

Quite a serene and exclusive place. Best conference and accomodation within Upper Hill business district, Nairobi. The buffet is excellent, fine service and customer service. Access to major financial services within 500 meters. Major cards accepted

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Helpful?
Thank OpenCastLabs C
Ernest K, General Manager at West Breeze Hotel, responded to this review

Dear OpenCastLabs, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your conference and accommodations, as well as the buffet and our customer service. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations....

Reviewed 17 March 2017

I have held meetings several times at West Breeze Hotel. The service is always very welcoming and efficient. The upstairs conference room which i prefer is comfortable with a projector, smart board, flip chart and Wifi connection to ensure meetings run smoothly. The kitchen also provides tasty snacks and meals that can be tailored to clients’ dietary needs. I highly...

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Helpful?
Thank vifarel
Ernest K, General Manager at West Breeze Hotel, responded to this review

Dear Vifarel, May I take this opportunity to thank you immensely, for taking the time to give us feed back on your recent stay at West Breeze Hotel. Since we put a lot of effort in ensuring that our valued guests are as comfortable as they can be, you have no idea how important excellent ratings such as yours mean...

Sherwood Park, Canada
Reviewed 27 February 2017 via mobile

Not terrible if you just need a bed but look a little further and you'll find better... -no hot water -toilet didn't flush properly -mozzie net didn't cover properly -breakfast left plenty to be desired Staff though were very friendly and accommodating.

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Helpful?
Thank Tyler L
Ernest K, General Manager at West Breeze Hotel, responded to this review

Dear Tyler, Thank you very much for sharing your stay experience at our Hotel. The fact that you mention that our staff were friendly and accommodating means a lot to us! Please accept our apology that not all of your expectations were met. Our toilets cistern take a few minutes to refill, this should have been mentioned to you, I...

Reviewed 22 February 2017 via mobile

I traveled to Nairobi as a solo female and I felt very safe at this hotel! There were two men guarding the gate to the hotel and the grounds were surrounded by a fence with barbed wire on top. The staff was so sweet and wonderful! Everyone was always smiling and so happy! The room I had was a lot...

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Helpful?
Thank Dominique S
Ernest K, General Manager at West Breeze Hotel, responded to this review

Dear Dominique. Thank you for taking the time to write your wonderful review of our property, your comments are very much valued. We really appreciate your comments regarding our customer service, security and other positive aspects or our property. Our staff members take their roles in our industry very seriously and try, every day, to provide that quality customer service,...

Reviewed 2 February 2017

Our organization has used this establishment several times and have received great customer service during those group events. The food has usually been more than enough, a variety, and of great quality. After-sales service has been splendid, with a surprise cake to staff once in a while.

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Helpful?
Thank Gregory O
Ernest K, General Manager at West Breeze Hotel, responded to this review

Dear Gregory. Thank you very much for such a great review! We work really hard to offer the best service in the best possible environment, so I am happy to see that reflected on your last visit. It shall always be our pleasure to host you and your team! Hope to see you again soon!

Kampala, Uganda
Reviewed 6 November 2016

Welcoming and comforting. You don't miss home so much. Good reception, good people. Emma made me fully settled. Restaurant people always willing to go an extra mile for you. Will always associate myself with west breeze. Promise to breeze the facility to other Ugandans. God bless.

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Helpful?
Thank frankmugizi
Ernest K, General Manager at West Breeze Hotel, responded to this review

Dear Frank Mugizi. Thank you for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant. Do checkout our Facebook and Twitter pages for promos that you might be interested in. I shall also make sure that Emma gets the recognition she deserves. Looking forward to seeing you...

A TripAdvisor Member
1 review
1 helpful vote
Reviewed 12 October 2016 via mobile

A delightfully pleasant independent boutique hotel offering courteous, professional, and highly welcoming accommodation experience; staffed by friendly and helpful staff, all round. Will definitely use again - highly recommended, too.

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Helpful?
1Thank A TripAdvisor Member
Ernest K, General Manager at West Breeze Hotel, responded to this review

Hi there. Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!

Nairobi, Kenya
Reviewed 26 September 2016

Fantastic place would wish to mention the excellent customer care and the rooms are very classy.The Manager Rachel was very helpful and all the staff gave me the perfect stay.Would definitely visit again

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Helpful?
Thank raymondkitunga
Ernest K, General Manager at West Breeze Hotel, responded to this review

Dear Raymond Kitunga. I appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. If you’re traveling to Nairobi area gain soon, don’t hesitate to call us.

Nairobi, Kenya
Reviewed 22 September 2016

West Breeze is a basic, small yet very homely hotel.The staff from the gate, to the reception. to the restaurant to housekeeping to management are warm, bubbly, very welcoming and always ready to help. Their food is really good, their tea masala and samosas, heavenly. You might be awaken by the train on random mornings and be interrupted if there...

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Helpful?
Thank Jojowesh
Ernest K, General Manager at West Breeze Hotel, responded to this review

Dear Jojowesh, Thank you for your wonderful review! We're are so happy you had a wonderful stay and enjoyed our food especially the snacks- did you know we have now revamped our menu items, by adding new flavors and variety? Sorry about the morning rumbling noise from the train, this however happens very few times now, twice a month at...

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Breakfast included
  • Room Service
  • Free High Speed Internet ( WiFi )
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Public Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Meeting Rooms
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
West Breeze hotel is a three star hotel located on Masaba Road, Lower Upperhill, Nairobi. It is the ideal choice for those who want a quiet accommodation close to the central business district and 20 minutes to Jomo Kenyatta International Airport (JKIA). The restaurants and bar offers food and drinks 24 hours a day. There is an inhouse barber shop and massage parlour. We also have meeting rooms for your conference needs. ... more   less 

Additional Information about West Breeze Hotel

Address: Masaba Road, Off Bunyala Road | Past NIC Bank, Upperhill Branch, Upperhill, Nairobi 00506, Kenya
Region: Kenya > Nairobi > Nairobi Central Business District
Price Range: ₹ 3,866 - ₹ 6,251 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — West Breeze Hotel 3.5*
Number of rooms: 26
Reservation Options:
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Hotel Style:
#8 Best Value Hotel in Nairobi
#18 Business Hotel in Nairobi
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Questions & Answers

Here's what travellers have asked, with answers from West Breeze Hotel staff and other travellers.
4 questions
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Tralee, Ireland

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Questions? Get answers from West Breeze Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Try and get air-con!”
616iank, 17 Apr 2017 | Read review
“You can take a safe 10 minutes walk to Nakumatt (a big convenient store)”
gregoryo61, 1 Feb 2017 | Read review
“Very spacious and clean rooms”
raymondkitunga, 25 Sep 2016 | Read review
“Choose a room away from the reception area.”
Zazorah, 13 Sep 2016 | Read review
“second floor rooms are great”
wynk2015, 6 Sep 2016 | Read review
5 of 5
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US$ 96* /night
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Prices are for 1 room, 2 adults
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