We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Want the lowest hotel prices? You're in the right place. We check 200+ sites for you.

Crowne Plaza Hotel Nairobi

Show Prices
#17 of 162 Hotels in Nairobi
Certificate of Excellence
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
Compare best prices from top travel sites
and 1 more site!
Professional photos
Crowne Plaza Hotel Nairobi
View Map
{"scriptFlags":null,"containerClass":null,"widget":{"name":"ibex_photo_carousel","divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}}}
Add Photo Write a Review
Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.
JPMiles / Payback Arrow
JPMiles / PAYBACK
50

518 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
There are newer reviews for Crowne Plaza Hotel Nairobi
See the most recent reviews
Showing 481: English reviews
Nairobi, Kenya
Reviewed 28 October 2014

This hotel is one of the many hotels under the IHG (Intercontinental Hotels Group). It is located in one of the business hubs of Nairobi the Upper hill area. Crowne Plaza is a five star hotel and is a home away from home for the corporate or leisure traveler alike. The building that houses the hotel is ultra modern and...

 Report
Helpful?
Thank A S
CPNBO_Management, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear AS Thank you for your positive remarks, I will personally give feedback to my entire team, we certainly look forward to your return to Kenya and our Hotel. Kind Regards Allan Clingham

Vancouver, Canada
Reviewed 27 October 2014

The rooms are spotlessly clean and offer plenty of workroom for the business traveler. The hotel location is away from major traffic noise, and the rooms are absloutely quiet. But what really stood out in my visit was the attentiveness of the staff - from Ian the doorman, to the concierge lounge manager, to the lobby personnel - everyone went...

 Report
Helpful?
1Thank rusty b
CPNBO_Management, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear Rusty b Thank you for the great review I will certainly pass the comments on to my entire Team, we look forward to you return to our Hotel Kind Regards Allan Clingham

Brownsville, Texas
Reviewed 19 October 2014

Having special dietary needs it is usually hard to live on the road ... The Crowne Plaza in Nairobi with their dedicated and caring staff makes time spent there a great experience! The F&B manager monitors bookings and keeps track who is coming, goes the extra mile to purchase items that are usually not stocked and his staff uses them...

 Report
Helpful?
Thank KaiUWulff
CPNBO_Management, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear KaiUwulff Thank you for the positive feedback from your last trip, I have personally acknowledge my F&B Manager for his outstanding level of service as well as my entire hotel team, we are certainly looking forward to you return visit to our hotel. Kind Regards Allan Clingham

Reviewed 18 October 2014

This is my second stay a this hotel and this time around i was disappointed. First the parking was a nightmare; i wanted to park in the basement but was advised that basement parking is for staff only! I had to park outside and get rained on! The guy was rude! Second, the bar closed at 11pm and they refused...

 Report
Helpful?
Thank Jaylen Y
CPNBO_Management, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear Jaylen Y Firstly let me please apologies for the unexceptionable behavior of my staff, I have personally addressed the issues and you can be assured that corrective action resulting in training has taken place, I certainly hope that we can welcome you back soon. Kind Regards Allan Clingham

Washington, D.C.
Reviewed 15 October 2014

Having stayed at this location four times over the past two years, it has been interesting watching its character grow. The guest rooms are nice, sizeable, includes free wifi (I think - with status I get it regardless), very nice bathrooms, and plenty of work space (I'm always there on business). The expansive dinner buffet has something for everyone, though...

 Report
Helpful?
1Thank rmc1971
CPNBO_Management, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear rmc1971 Thank you for the positive feedback , will certainly pass the comments onto the team and look forward to your return. Kind Regards Allan Clingham

Pretoria, South Africa
Reviewed 12 October 2014

The service quality have continued where it left off since my return in July after an absence of 2 years. Have now been back in August and September/October and will be back in November and December. Though thru no fault of the hotel a Friday night party somewhere in the vicinity really spoiled my sleep with the load music. hopefully...

 Report
Helpful?
Thank FanieBosman
CPNBO_Management, Front Office Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear FanieBosman, Many thanks for your candid feedback on your recent stay at Crowne Plaza Nairobi. We are delighted to read that you don't regret your return to our hotel. We love to read that our hotel colleagues make it happen to all our guests. At Crowne Plaza Nairobi, we strive to provide services that are more relevant to our...

Reviewed 10 October 2014

I stayed in this hotel on two recent business trips to Nairobi, in June and October 2014. Each time for about 3 nights. The guest rooms are nice, modern and very comfortable. Though the hotel is in the business district, the rooms are quiet. They offer complimentary wifi throughout the hotel. The hotel has a good restaurant, Baraka. I used...

 Report
Helpful?
Thank Jos v
CPNBO_Management, Front Office Manager at Crowne Plaza Hotel Nairobi, responded to this review

Thank you very much Jos v for taking your time to review Crowne Plaza Nairobi on trip advisor. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest standards. We are delighted to read that you had a wonderful stay with us. At Crowne Plaza Nairobi, we want our guests to feel able to...

Singapore, Singapore
Reviewed 6 October 2014

Located in the business area called Upper Hill (perfect for business travel), I had a lovely stay over 3 days! The room was very spacious -- lots of room for luggage, a desk to work from and a decent size TV (a minor drawback was that the remote control's range was only half the size of the room). Bathroom was...

 Report
Helpful?
Thank Ankit D
CPNBO_Management, Front Office Manager at Crowne Plaza Hotel Nairobi, responded to this review

Many thanks AnkitPhilly for your candid feedback on your recent stay at Crowne Plaza Nairobi. We are delighted to read that you had a lovely stay with us. I will with great pleasure share your comments with the team. Thank you for recommending us to other trip advisor reviewers as we look forward to welcoming you back in future. Best...

London
Reviewed 2 October 2014 via mobile

Stayed here now a number of times, latterly as a Platinum member. On this occasion I was upgraded to a junior Suite which was absolutely fantastic. The team had a cocktail evening midweek and it was really nice to meet all the back room staff and front of house managers. Ken M was the perfect host. As I had a...

 Report
Helpful?
Thank cue-em
CPNBO_Management, Front Office Manager at Crowne Plaza Hotel Nairobi, responded to this review

Many thanks cue-em for taking your time to give us such a wonderful review. I want to personally thank you for your commendation. I am delighted to learn that we made it happen for you; Crowne Plaza Nairobi is going to be even better in the coming days. We are delighted to read that you enjoyed the midweek cocktail. I...

Paris, France
Reviewed 30 September 2014

To be brutally honest, I generally have low expectations for developing world hotels, even higher-end chains. The Crowne Plaza Nairobi is much better than expected and is probably one of the best places I've stayed in Africa. LOCATION: In what is quickly becoming the new business district, it's close to the hospitals, new big business HQs and diplomats in the...

 Report
Helpful?
2Thank JMfromTO
CPNBO_Management, Front Office Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear JM, We really appreciate that you have taken the time to write about your experience with our hotel. It was very enjoyable to read that Crowne Plaza Nairobi exceeded your expectations and that you had a great experience with us. I would also like to thank you for your constructive feedback and I assure you that our team is...

330 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (130)
Viewed
Dining (15)
Viewed
Room/Suite (20)
Viewed
View from Room (8)
Viewed
Bathroom (12)
Viewed
Pool/Beach Area (1)
Viewed
Hotel & Grounds (17)
Viewed
Business Centre/Function Rooms (1)
Viewed
Other (56)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (200)
Viewed
Room/Suite (77)
Viewed
Pool/Beach Area (6)
Viewed
Dining (41)
Viewed
Business Centre/Function Rooms (12)
Viewed
Hotel & Grounds (27)
Viewed
Bathroom (4)
Viewed
Other (33)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Nairobi hotels
3.3 km away
Villa Rosa Kempinski Nairobi
2.0 km away
Sarova Stanley
Sarova Stanley
#8 of 162 in Nairobi
1,039 reviews
2.5 km away
Fairmont The Norfolk
Fairmont The Norfolk
#6 of 162 in Nairobi
893 reviews
Show Prices
Show Prices
Show Prices
1.1 km away
Fairview Hotel
Fairview Hotel
#5 of 162 in Nairobi
1,197 reviews
0.2 km away
Radisson Blu Hotel, Nairobi Upper Hill
1.5 km away
InterContinental Nairobi
InterContinental Nairobi
#20 of 162 in Nairobi
913 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Crowne Plaza Nairobi is a new and stylish, 4 Star hotel strategically located in the commercial area of Upper Hill in Nairobi. The hotel is surrounded by multinational companies, diplomatic missions, banks, government offices, insurers and hospitals. Our pillar-less ballroom and 6 boardrooms with state-of-the-art equipment make it the ideal place to stay and meet. The Crowne Plaza Nairobi is just a 30 minute drive from the Jomo Kenyatta International Airport, 10 minutes drive to the City Centre and 20 minutes drive to the famous Nairobi National Park and Animal Orphanage. Crowne Plaza Nairobi has 206 superbly appointed spacious rooms which include thirteen suites, a club floor with its exclusive lounge. All rooms are air conditioned and have high speed wireless internet connectivity. To compliment this is the Business Centre, the double story ultra-modern fitness centre and heated swimming pool, Multiple restaurants and a double story bar, 24 hour room service, a gift shop, money changing facilities, beauty salon, travel desk, secure and ample parking space, and same day laundry facilities. ... more   less 

Additional Information about Crowne Plaza Hotel Nairobi

Address: Kenya Road Upper Hill | PO Box 25574, Nairobi 00100, Kenya
Region: Kenya > Nairobi > Upper Hill Estate
Price Range: ₹ 10,717 - ₹ 18,431 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Crowne Plaza Hotel Nairobi 4*
Number of rooms: 206
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, IHG and Travelocity so you can book your Crowne Plaza Hotel Nairobi reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Hotel Style:
#9 Romantic Hotel in Nairobi
#11 Spa Hotel in Nairobi
#16 Business Hotel in Nairobi
#17 Luxury Hotel in Nairobi
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Hotel Nairobi staff and other travellers.
5 questions
Ask a question

See all questions (5)

Questions? Get answers from Crowne Plaza Hotel Nairobi staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Obviously the rooms up high have a better view of the surrounding area.”
 of 5 bubbles Mark_Horn_CA, 14 Jan 2017 | Read review
“Not sure which rooms have a view - my room did not have a great view”
 of 5 bubbles Mamodise, 12 Dec 2016 | Read review
“Avoid the left side of the hotel”
 of 5 bubbles c-napoli1, 22 Nov 2016 | Read review
“Honest opinion we dont like the annex...too bright for us..maybe someone else could love that.”
 of 5 bubbles mambiri, 16 Nov 2016 | Read review
“Top floor guest rooms give a better view of the surrounding areas...”
 of 5 bubbles georgemB7766BJ, 13 Sep 2016 | Read review
5 of 5
Enter dates for best prices
Check In Check Out
Price Your Stay