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Kenya Road Upper Hill Upper Hill, Nairobi 00100 Kenya
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Traveller (394)
Room & Suite (88)
Dining (72)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.

About

#25 of 368 hotels in Nairobi
Location
Cleanliness
Service
Value
Travellers' Choice
Awarded Kenya’s Leading Business Hotel by World Travel Awards, best IHG franchise hotel Middle East, Asia and Africa 2018, Crowne Plaza Nairobi sits in the heart of Upperhill business district, situated minutes away from the Central Business District and 20 Kms from the Jomo Kenyatta International Airport. Our 206 plush guestrooms provide every comfort you need at the end of a busy day. Drift off to sleep with the help of our special Sleep Advantage® program, which includes relaxation aromatherapy kit and ultra-soft premium beddings. We offer complimentary high-speed internet for all guests so you can always stay connected with your life at work and home.Embark on a culinary journey with exceptional service at Crowne Plaza Nairobi and experience flavours of Africa at our restaurants and bars. Indulge in an afternoon tea and snacks at Alabaster Lounge. For authentic and exciting dining experience, visit Sikia, our fine dining restaurant. Babalu’s Bar is the perfect venue to end a busy day as you sip and enjoy the vibrant ambiance with a live band.When planning for board meetings, conferences, cocktail parties or even a product launch, our dedicated team can assist you execute seamless events in our state of the art pillar-less ballroom that can accommodate up to 500 guests and an extra 13 meeting rooms to cater to all your needs.Recharge with our fully equipped Uzima fitness and wellness centre with an outdoor heated pool or unwind with a massage, sauna and steam bath.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Airport transportation
Business Centre with Internet Access
Conference facilities
Secured parking
Wifi
Hot bath
Outdoor pool
Heated pool
Fitness / spa changing rooms
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Car hire
Banquet room
Meeting rooms
Spa
24-hour security
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
Doorperson
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Room service
Safe
VIP room facilities
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Business

Location

Full view
58Somewhat walkable
Grade: 58 out of 100
21Restaurantswithin 0.5 km
0Attractionswithin 0.5 km
1134Reviews13Q+A100Room tips
Traveller rating
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Most Recent
BryanMack wrote a review Oct 2022
Dubai, United Arab Emirates20 contributions35 helpful votes
friendly staff and willing - but the hotel design is a disaster - no lobby access to the lift, and only one service lift available to guests, the main lifts are hidden in a back lobby where it seems an extension to the hotel was so poorly designed it's now cut off. The one service lift is only accessible via a lobby staircase - so if you are frail or need accessibility assistance, expect to get in your car and drive around to the back entrance where the conference room access or car park access can be found. In our two-night stay, we had to ask for both mine and my 2 colleagues' room keys to be reactivated at tleast five times - and remember you need to climb the staircase to the lift to find you no longer have access and then down again to the check-in desk - where the very obliging staff reactivate the key card, then you climb back up the staircase to the service lift. Breakfast looked ok - i just had pastry and coffee - but took a business client there for luncheon in the restaurant and the rib eye was tough as old boots.
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Date of stay: October 2022
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from IHG Service, Owner at Crowne Plaza Nairobi
Responded 3 weeks ago
Hi BryanMack, Thank you for choosing our Crowne Plaza hotel brand for this trip and for sharing your feedback. I am glad to have been a host to one of our valued guests. I trust that all is well. Providing our guests with an exceptional experience is all that we aim for, but I'm sorry to learn about the issues encountered during your stay. I have shared your comments with our Hotel Management team. I am sure they will use this as a reference for improvement. I am hopeful for another opportunity to welcome you back for an improved experience. Safe travels, Glaiza G. Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Simon H wrote a review Oct 2022
Shaftesbury, United Kingdom29 contributions5 helpful votes
Great service from Jacob and Roy looking after 17 people for dinner. Hotel was very comfortable with great beds and a sky line bar with swimming pool. Security tight but that’s what you want! A gym keeps everyone trim ..for those that want it.
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Date of stay: October 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Esther B wrote a review Sep 2022
3 contributions
I booked a conference meeting for 55pax at crowne Plaza Upperhill, it was a last minute booking, the staff went beyond my expectations in their service. Special mention to Moses Odhiambo, Martin from sales and the gate man Dominic( I hope i got that right, the tall dark, heavy built gentleman at the Lobby). Also the IT team being led by Dunson they were very handy. Thanks alot I will definitely book again with you. Thanks Esther B
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Date of stay: September 2022
Value
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Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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BJC123 wrote a review Sep 2022
17 contributions1 helpful vote
Immaculately clean. Wonderful, friendly, attentive staff. Rooms were impeccable. Free bottles water plus tea, coffee, hot chocolate, shower gel, body lotion and shampoo. Bed was very big! Wasn't given at inter joining room (booked as a family of 4) Children aged 9 & 11. Were given 2 rooms. Each has a very large bed (super king) and a single bed. Instead of splitting us up we chose to stay in 1 room. 1 child in single bed and the younger one in the large bed with my husband and I. Worked well. Bathroom was good - shower and full size bath. Lots of clothes hanging space and safe available. We only ate breakfast here as we went out for meals but it was delicious and the staff were brilliant Ideal central location for exploring Nairobi. Staff very friendly with the children.
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Date of stay: August 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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ephraim m wrote a review Jul 2022
1 contribution
For a hotel that charges 5 Star rates for rooms, my partner and I were highly disappointed with the food, especially the breakfast. This food was stale and very overpriced. Embarrassing and a shame. As a proud Kenyan, I felt let down in front of my wife who knows how I pride myself in my country's hospitality. Even Mama mboga does a better job representing my country. Bure kabisa.
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Date of stay: July 2022Trip type: Travelled as a couple
Room Tip: Demand fresh quality food. It is your right as a paying customer. Not tasteless soggy watermelon...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from IHG Service, Owner at Crowne Plaza Nairobi
Responded 27 Jul 2022
Hi ephraim m, We appreciate you choosing our Crowne Plaza hotel brand for this trip and for sharing your feedback. I am glad to have been a host to one of our valued guests. I hope all is well. Our goal is to always deliver guest satisfaction and our high-quality standards in all aspects, but I'm sorry to learn about the issues encountered during your stay. I made sure our Hotel Management team gets to read your post to serve as a reference for improvement. I hope you give us the chance to turn things around the next time you stay with us. All the Best, Glaiza G. Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Leylahni wrote a review Jul 2022
London, United Kingdom648 contributions219 helpful votes
I was here for 2 nights. Reception was good. The sink in the room kept clogging, I had 1 teabag and no milk or creamer. The water in the shower was Luke warm and the shower cubicle itself needed repairs. My duvet cover was a little worn. I tried to contact reception/ services through the phone in my room, it was constantly engaged. In the end I gave up. The gym too has worn out equipment. The scale in my room was dead. I won’t be returning.
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Date of stay: July 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from IHG Service, Owner at Crowne Plaza Nairobi
Responded 25 Jul 2022
Hi Leylahni, Thank you for your coming to visit us. Here at Crowne Plaza Nairobi, we provide a quality stay in a space with all the technological advantages to stay in contact with your loved ones. I received your evaluation of our service and am sorry we did not meet your expectation. I understand your disappointment about these matters. I handed out your comments to our local area managers to get evaluated. We took action to improve our services and offers. I invite you to visit us on your next travel adventure so you can experience our new offers. With appreciation, Oscar C. Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Joshua G wrote a review Jun 2022
Barcelona, Spain17 contributions8 helpful votes
Considering we were only stopping the night before catching a flight out of Nairobi the next morning we were pleasantly surprised to find that the hotel had covered our bed with fresh rose petals, with a bunch of fresh roses in the room and the bathroom. We were taken aback by this gestures and as it was not expected. The hotel itself was lovely, the facilities were brilliant with a roof top pool (which we would have used if our flight had not been late arriving to Nairobi) and the food was delicious. I would like to acknowledge Leah who served us at the restaurant, she was brilliant, unfortunately we had no cash to leave her a tip otherwise we would have.
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Date of stay: June 2022
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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kathrnh wrote a review Jun 2022
Woodside, California2 contributions2 helpful votes
I had one of the best meals of my trip at the Crowne Plaza Nairobi Airport Hotel restaurant and I was served by Judith who took the best possible care of me, in every way she was exceptional. She made excellent recommendations, was thoughtful and prompt, and was a pleasure to interact with.
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Date of stay: June 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Vladimír Gogora wrote a review Jun 2022
1 contribution
I've been working in gastronomy for 20 years and I have to put my hat down in front of the Crowne Plaza team. excellent service, friendly staff, and much more to be experienced! thank you very much for this experience
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Date of stay: June 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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sriram annan wrote a review May 2022
Mumbai, India112 contributions5 helpful votes
+1
This will be my first bad review for IHG. Not for elite members, all services are closed, no benefits offered or compensated, tried customer service still nothing, no lounge, no fitness centre and no restaurant as well. Have to ask my room amenities every day. Only good thing in the hotel is IHG clean promise, breakfast was good but the bread roll was stale and croissant was not fresh. Limited menu on restaurants and same was offered in room service. The duty manager kept saying the fitness centre and lounge will be available next day, but never available, finally gave up and went to Marriott chain who was offering better service to their customers
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Date of stay: May 2022Trip type: Travelled on business
Room Tip: If you are planning for next 6 months, don’t choose
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from IHG Service, Owner at Crowne Plaza Nairobi
Responded 19 Jun 2022
Hi sriramar29, Thank you for taking the time to review your experience at our Crowne Plaza Nairobi. We always make business travel works for our guests. I'm sorry if we failed to meet the expectation of your stay. I have noted down your comments and passed them over to our hotel team so they can check the areas that may need further or more attention. I also sent you a private message to reaffirm our apology. We thank you for your honest feedback as one of our Elite members with IHG One Rewards. We hope you give us another chance. Best regards, Dominador R. Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$94 - $127 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Crowne Plaza Hotel Nairobi
LOCATION
KenyaNairobi
NUMBER OF ROOMS
206
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CROWNE PLAZA NAIROBI - Hotel Reviews, Photos, Rate Comparison - Tripadvisor

Frequently Asked Questions about Crowne Plaza Nairobi
What are some of the property amenities at Crowne Plaza Nairobi?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Crowne Plaza Nairobi?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Crowne Plaza Nairobi?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Crowne Plaza Nairobi?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to Crowne Plaza Nairobi?
Conveniently located restaurants include The Larder, chophouse, and Sikia Fine Dining Restaurant.
Are there opportunities to exercise at Crowne Plaza Nairobi?
Yes, guests have access to a pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Does Crowne Plaza Nairobi have airport transportation?
Yes, Crowne Plaza Nairobi offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Crowne Plaza Nairobi?
Yes, dry cleaning and laundry service are offered to guests.
Does Crowne Plaza Nairobi offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Crowne Plaza Nairobi?
Many travellers enjoy visiting The Galton-fenzi Memorial (1.7 km) and Dedan Kimathi Statue (2.1 km).
Is Crowne Plaza Nairobi accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.