Awarded Kenya’s Leading Business Hotel by World Travel Awards, best IHG franchise hotel Middle East, Asia and Africa 2018, Crowne Plaza Nairobi sits in the heart of Upperhill business district, situated minutes away from the Central Business District and 20 Kms from the Jomo Kenyatta International Airport. Our 206 plush guestrooms provide every comfort you need at the end of a busy day. Drift off to sleep with the help of our special Sleep Advantage® program, which includes relaxation aromatherapy kit and ultra-soft premium beddings. We offer complimentary high-speed internet for all guests so you can always stay connected with your life at work and home.Embark on a culinary journey with exceptional service at Crowne Plaza Nairobi and experience flavours of Africa at our restaurants and bars. Indulge in an afternoon tea and snacks at Alabaster Lounge. For authentic and exciting dining experience, visit Sikia, our fine dining restaurant. Babalu’s Bar is the perfect venue to end a busy day as you sip and enjoy the vibrant ambiance with a live band.When planning for board meetings, conferences, cocktail parties or even a product launch, our dedicated team can assist you execute seamless events in our state of the art pillar-less ballroom that can accommodate up to 500 guests and an extra 13 meeting rooms to cater to all your needs.Recharge with our fully equipped Uzima fitness and wellness centre with an outdoor heated pool or unwind with a massage, sauna and steam bath.
Kenya Road Upper Hill Upper Hill, Nairobi 00100 Kenya
Crowne Plaza Nairobi
1,149 reviews
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
A reasonable large hotel close to the airport that manages to have a homely feel .😊✨🦒
With a selection of rooms to suit all tastes ,I was pleased to note that some rooms have balconies,and (a Personal preference) bath tubs .
From the security staff and concierge to the reception team and restaurant staff ,they all have heartwarming welcoming smiles which indeed makes this hotel stand out from others .
Our room ..suite was immaculately cleaned to a high standard and daily refresh of the rooms occurred without the need to request it .
Spacious with large windows to enhance natural light ,exceptionally comfortable beds and soft comfortable pillows and fabulous sound proofing ensured we achieved great sleep quality .
Delightful cuisine in the restaurant with ultra charming staff made for a splendid mini break ! The a la carte menu and meal presentations would be as you would find in any fine dining institution.
A special thanks to the restaurant team led by Roy ,Judith for her heartwarming smiles every morning showing interest in my daughters intern ventures ,Edna for her charming customer service ,Kevin for ensuring that your buffet selection choices were in tip top condition ,the fabulous personable chef Chris who always smiled and enjoyed engaging with us each morning ,Samson for his humour too Not forgetting Mediabeatrix for her genuine kindness !
An exceptional restaurant team in the kitchen 9 buffet dining area 😊✨🍃
Reception team
I would like to add my thanks to Maureen for her pre booking communications via email ,always spontaneous and caring trying to ensure our requirements were met prior to our arrival .
Milton for alway s being so welcoming and supportive .
Concierge and Security Team . The concierge team particularly Ester and her kind colleagues who ensure your collected with ease from the airport via the complimentary airport shuttle . Focused on ensuring that the hotel remains safe and secure the security team from the gate to the exterior and interior of the hotel were always personable friendly and importantly professional .
General Manager Oliver .
The charming manager Oliver for appreciating and acknowledging my elite platinum status and rectifying a complicated administrative error with out any undue fuss . Oliver was friendly smiling and I noticed ,perceptively managed a complicated situation of having over 60 guests emerge after 22:00 hours from a cancelled flight . Despite the workload being intense for himself and his team ,I was pleasantly surprised that he was still able to support me with my query in the middle of this challenge situation that was handled seemlessly !
Oliver is indeed a great asset to the Crown Plaza brand and a role model,of how other managers in his position should aspire to be like .
A great hotel with excellent communication channels ,warm genuine welcomes and lovely features that would delight any discerning traveller .
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Date of stay: April 2023
Value
Location
Service
Room Tip:The hotel due to its location and outstanding reviews gets booked early so it’s prudent to state...
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Made a reservation for dinner, upon arrival our table was set And ready, we were received by the hostess Sylvia who ushered us in and directed us to the table.
We had buffet which had variety of dishes. Every dish was amazing. Compliments to chef Arun for checking up on us and the recccomendable service from Ritah, julius and Martha.
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Date of stay: May 2024Trip type: Travelled as a couple
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Considering we were only stopping the night before catching a flight out of Nairobi the next morning we were pleasantly surprised to find that the hotel had covered our bed with fresh rose petals, with a bunch of fresh roses in the room and the bathroom. We were taken aback by this gestures and as it was not expected. The hotel itself was lovely, the facilities were brilliant with a roof top pool (which we would have used if our flight had not been late arriving to Nairobi) and the food was delicious. I would like to acknowledge Leah who served us at the restaurant, she was brilliant, unfortunately we had no cash to leave her a tip otherwise we would have.
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Date of stay: June 2022
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Immaculately clean. Wonderful, friendly, attentive staff. Rooms were impeccable. Free bottles water plus tea, coffee, hot chocolate, shower gel, body lotion and shampoo. Bed was very big! Wasn't given at inter joining room (booked as a family of 4) Children aged 9 & 11. Were given 2 rooms. Each has a very large bed (super king) and a single bed. Instead of splitting us up we chose to stay in 1 room. 1 child in single bed and the younger one in the large bed with my husband and I. Worked well. Bathroom was good - shower and full size bath. Lots of clothes hanging space and safe available. We only ate breakfast here as we went out for meals but it was delicious and the staff were brilliant Ideal central location for exploring Nairobi. Staff very friendly with the children.
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Date of stay: August 2022Trip type: Travelled with family
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We only stayed for one night on our arrival to Nairobi. It has a perfect location if you are not planning to visit the City Center for a couple of days (it's inside the airport compound), and since we were heading to Amboseli, we avoided the huge traffic chaos going on the opposite direction.
In addition to this, the staff was wonderful, very polite and attentive. Cleanness was also impeccable. Will definitely come back in my next visit to Nairobi.
To have in mind: make sure to arrive to Nairobi after check-in time to avoid the USD50 fee for an early check in (I guess IHG members and so on might have those fees waived if there's availability, so this is only for the non-members).
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Date of stay: February 2022
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This will be my first bad review for IHG. Not for elite members, all services are closed, no benefits offered or compensated, tried customer service still nothing, no lounge, no fitness centre and no restaurant as well. Have to ask my room amenities every day. Only good thing in the hotel is IHG clean promise, breakfast was good but the bread roll was stale and croissant was not fresh. Limited menu on restaurants and same was offered in room service. The duty manager kept saying the fitness centre and lounge will be available next day, but never available, finally gave up and went to Marriott chain who was offering better service to their customers
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Date of stay: May 2022Trip type: Travelled on business
Room Tip:If you are planning for next 6 months, don’t choose
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Response from IHG Service, Owner at Crowne Plaza Nairobi
Responded 19 Jun 2022
Hi sriramar29, Thank you for taking the time to review your experience at our Crowne Plaza Nairobi. We always make business travel works for our guests. I'm sorry if we failed to meet the expectation of your stay. I have noted down your comments and passed them over to our hotel team so they can check the areas that may need further or more attention. I also sent you a private message to reaffirm our apology. We thank you for your honest feedback as one of our Elite members with IHG One Rewards. We hope you give us another chance. Best regards, Dominador R. Case Manager IHGService
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Stayed for one night at this hotel, before we had to fly back to the UK the following morning. Checked out very early in the morning due to having to catch the shuttle bus in time, and there were some issues with processing my payment for my final bill. I was told that it hadn't gone through, so had to be done again....when I checked my account on returning home, they had charged me twice. I emailed them as a matter of urgency, and they acknowledged and said they would investigate. Two days later I had heard nothing further, so I chased up. Only to be told that yes, they had confirmed this, and my account would be refunded in 14 working days (3 weeks effectively then, on top of it already being best part of 1 week since they took my money). Have been to-ing & fro-ing with them since as this is unacceptable, and they have finally now advised that my money will be refunded in 72 hours (still another 3 days, so a total of 12 days they will have had my money for). A very sour end to what was otherwise a great holiday in Kenya, I am absolutely disgusted by how they have dealt with this - obviously not as a priority, and all the apologies have been generic emails, insincere and meaningless. Having read some of the other reviews on here, it seems that similar incidents have occurred with them previously, you can assume from that what you will.
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Date of stay: June 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHG Service, Owner at Crowne Plaza Nairobi
Responded 4 Jul 2024
Dear Johanna T, I appreciate you for sharing your review of your recent stay at our Crowne Plaza Nairobi while visiting Nairobi. It's a pleasure having you as our guest. I am truly sorry that you did not experience an exemplary hotel stay because of the level of service you have received. On behalf of our hotel, I apologize that you were billed twice. This is not what we want any of our guests to experience. I have sent you a private message to reaffirm my apologies. I very much hope that you will grant us the opportunity to prove ourselves again. Best Regards, Ben W. Case Manager IHG Hotels and Resorts Service
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I was here for 2 nights. Reception was good. The sink in the room kept clogging, I had 1 teabag and no milk or creamer. The water in the shower was Luke warm and the shower cubicle itself needed repairs. My duvet cover was a little worn.
I tried to contact reception/ services through the phone in my room, it was constantly engaged. In the end I gave up.
The gym too has worn out equipment. The scale in my room was dead.
I won’t be returning.
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Date of stay: July 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHG Service, Owner at Crowne Plaza Nairobi
Responded 25 Jul 2022
Hi Leylahni, Thank you for your coming to visit us. Here at Crowne Plaza Nairobi, we provide a quality stay in a space with all the technological advantages to stay in contact with your loved ones. I received your evaluation of our service and am sorry we did not meet your expectation. I understand your disappointment about these matters. I handed out your comments to our local area managers to get evaluated. We took action to improve our services and offers. I invite you to visit us on your next travel adventure so you can experience our new offers. With appreciation, Oscar C. Case Manager IHGService
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Due to the proximity to my office in Nairobi I always stay at Crown Plaza each time I am in Nairobi for official business. Stayed there again from the 15th to the 20th December, 2019. I was impressed by one cleaner on 17th december who was so creative. The elevator to the left was not working well during this week of my last stay as it was not responding to the insertion of the room cards / keys. so each time you want to go up, the left elevator would not work forcing the other lift not to come down. The cleaner then instructed the lift that was not working properly by instructing it to go to the lower basement and this triggered the other lift to come and then take us up. Very creative.
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Date of stay: December 2019
Value
Cleanliness
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from jamachariacp, Director of Sales at Crowne Plaza Nairobi
Responded 1 Jan 2020
Dear Mr. Shipango, We appreciate your continued loyalty to our hotel. Your feedback is well taken and the elevator fixing is already in progress to meet and exceed our guests' expectations. Thank you for acknowledging the staff who managed to have a work around and assist during the situation. We will try to identify who this was and offer an acknowledgement to the same measure. We value your patronage and we look forward to hosting you in the near future. Kind regards, James Macharia
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Well, we thought we were staying at the Sheraton but turns out we didnt have a reservation and they were sold out so we ended up at the Crowne Plaza. What a blessing. They picked us up and were so welcoming and kind. We checked in quickly but lunch was only being served for another 15 minutes and we were hungry and Lazarus recognized this and took our bags to out rooms so we could get lunch, thank you Lazarus for being so helpful! The front desk, housekeeping, room service and Lazarus have been fantastic. You turned a stressful situation into a very pleasant experience.
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Date of stay: May 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
You can get the Visa on arrival at JKIA, On arrival at the Airport in Nairobi, you can apply for visa ,pay and enter Kenya. It's not complicated and it's cheaper.
There are more places to choose from in the Nairobi area.
PRICE RANGE
₹9,745 - ₹12,290 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Crowne Plaza Hotel Nairobi
LOCATION
KenyaNairobi
NUMBER OF ROOMS
206
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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