Dear Marble Arch Hotel Staff, Hanna & Jan would like to thank you for all the enjoyable stays we had in your hotel over the last 8 months. Your super friendly and hugely helpful staff has made our stays more than excellent. Amongst them but not limited to: manager Immaculate Kamau, the reception team Eva, Feddie and Sam, waiter Alex, room service Charles Mwangi and many others. Every time our taste buds were spoiled with tasteful dishes prepared by chef Charles Mbugua and frequently we enjoyed the lunch buffet. But the cherry on the cake was the hotel awarding us the suite room following our wedding. We have been appreciating it a lot keeping memorable thoughts forever. Thanks so much for your highly professional service! Hope to visit your hotel soon again. Hanna & Jan
We have stayed at Marble Arch a few times and they have always been very lovely to us. It's a nice hotel. Very comfortable. The meals are lovely and very nice. Breakfast also is very nice. I would recommend this place. Good bless.
The standard room I got had a balcony that provided a view that overlooked a busy street. I liked the view and the noise of busyness. If you’re a light sleeper you should request for rooms on the opposite side of the hotel. Rooms are clean but not too big.
A good stay, with very helpful and smiling staff. The hotel is of a 3 star western standard, but has all of the amenities you require. The location is hectic and noisy at times. If arriving late at night, ensure that you use a driver to get you there.
My 2 night stay at the hotel was accommodating clean and good facilities, but it was extremely noisy at night until 4 am in the morning and milk should be supplied in the rooms. also shower head was not fixed properly
Other than it being at a Noisy environment. The Hotel is great and the services from receptionists, Waitress, Waiters, The manager..... they are Respectful, friendly and dedicated. Clean and well maintained rooms.
I normally find this hotel very convenient and affordable especially when visiting business partners in the CBD.I was there last month and i noticed that the hot water in the room was running smoothly.The internet too has improved with good speed.The traditional breakfast was wau......I would definitely come back.I hope next time time i visit the elevator will be in place as promised.
The hotel is a hotel with 6floors no elevators, no refrigerator, bad bed, dusty window curtains and noisy environment. Not safe looks like where hoodlums would hang out. We had to check out that night couldn't sleep terrified .
It was wonderful staying at this hotel with my girlfriend.Good hospitality especially from Rodgers a waiter.The rooms and other amenities were ok for a three star.Very convinient to walk around the capital city.we will definitely come back
If you ever find yourself in need of an affordable, accessible and convenient layover in the city centre, go to the Marble Arch. Rooms are spacious and clean. the ambiance is good and staff very friendly. Did not love the food too much but there are alternatives nearby. Free wifi and the staff will arrange for a taxi on request. If you wish to have a quiet stay ask for a room at the back away from the noisy commuter vans picking passengers outside the hotel.