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Riverside Grove, Off Riverside Drive Off Riverside Drive, Nairobi 00100 Kenya
Executive Residency By Best Western Nairobi
168 reviews
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
We spent about two weeks in August, 2024 at this neat, beautiful and affordable apartment hotel in an upscale area of Nairobi while on our family summer vacation. Our whole experience there was simply amazing: nice, courteous & professional staff, clean spaces, excellent meals, etc. The front desk lady, Eve who incidentally handled our check-in & check-out processes was very friendly, polite and handled the everything excellently. In the restaurant, the lady, Abi was super nice & friendly, ensuring we were always satisfied and my kids, wife & I all appreciated her services. On the whole, we had an amazing & memorable time at Executive Residency, Nairobi and look forward to going back there.
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Date of stay: August 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Executive Residency, General Manager at Executive Residency By Best Western Nairobi
Responded 15 Sept 2024
Dear Ofonime, Warm greetings from The Executive Residency by Best Western and thank you for giving us a detailed review regarding your recent stay at our property. It is a joy to know that you had an excellent stay with us, as our satisfaction comes from meeting the hospitality needs of our guests. We will be honored to have you stay with us again during your vacation or business trips. Warm regards,
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We went to ERBW for the New Year's Eve dinner. The buffet was reasonably priced with a crowd of patrons who seemed like regulars. Live band was entertaining; played renditions of songs from the '80s and '90s... Loved the relaxed, easy atmosphere.
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Date of stay: December 2019
Rooms
Service
Sleep Quality
Room Tip:Â Rooms facing away from the road are quieter.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Relations E, Guest Relations Manager at Executive Residency By Best Western Nairobi
Responded 8 Jan 2020
Dear Peter M, It was such an honor hosting you during the last day of the year.We highly appreciate you for choosing to be with us, on such a memorable night.We are happy that you experienced a relaxed and an easy atmosphere. We sincerely look forward to host you again in the coming days. Regards, Mary Kanyiri, Guest Relations Officer.
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If you are traveling with a family, this place is a must!!! Great space, awesome staff, quiet, and good amenities!! Will definitely come here again. The location was great to move around, the rooftop restaurant was very handy for meals with the family with good food. Every employee was very pleasant and ready to help. Their hospitality and problem solving skills were excellent. Keep up the good work
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Review collected in partnership with this hotel
Date of stay: February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Relations E, Reservations Desk at Executive Residency By Best Western Nairobi
Responded 30 Mar 2020
Dear jhongwela, Thank you for staying with us and taking time to give us such a wonderful review. We are glad to know that you enjoyed your stay and will pass your regards to the chef. Looking forward to hosting you again.
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Very happy with my choice to stay here! I could have stayed in Downtown Nairobi, but those hotels were way overpriced.
We needed a room the day we flew into Nairobi before our safari, and they day we returned from safari before our flight out the following day. Executive Residency by Best Western was a perfect solution. Our family of four (parents plus two college-aged kids) had so much room to relax. Each teen had a bed, and we had a separate bedroom. Both of those adjoined a common living room/dining room, and there was a kitchen, laundry, and balcony. There were two and a half bathrooms, so there was never a wait. The balcony offered a beautiful view of the city. Wi-Fi was quick and reliable.
Excellent service by the staff! One of the gate guards (George) helped us get a taxi to and from a local mall in order to get to an ATM. He arranged the ride and worked out a rock-bottom price ahead of time. The waitstaff at the restaurant is attentive and friendly, in particular the waiter Nephtali. Everyone who worked the front desk went out of their way to help. I needed COVID tests printed, and that was no problem for them. They also arranged our airport ride on the last day, which turned out to be a spacious and clean van.
Nairobi traffic is horrible. We stayed at the hotel rather than go anywhere else to eat, which was great because they have a wonderful rooftop restaurant. If you wanted to see downtown Nairobi, you would have to get a taxi and spend some time in the car to and from this hotel, and it's about an hour from the airport. For us, this was a great place to stay while in Kenya.
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Date of stay: July 2021
Location
Service
Sleep Quality
Room Tip:Â Quiet, secure, spacious suites on the corners.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jackie Mwaura, General Manager at Executive Residency By Best Western Nairobi
Responded 8 Aug 2021
Dear Mr. Victor 1 Echo, Greetings from the Executive Residency by Best Western fraternity and thank you for your candid review. Your feedback is extremely valuable to us ; as we strive to ensure that we meet our guests expectations by making their stay memorable.Your words of appreciation will be passed onto the entire team.We look forward to hosting you and your family again and offer you yet another pleasant experience. Warm Regards,
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Executive Residency just as the name says it, It's absolutely amazing, very clean, fresh crisp beds, friendly staff, so quite as the evening draws in you can hear the birds and the silence of the night. An absolute bargain for such a large hotel apartment can fit 6/7 in a 2 bedroom. I had an awesome and luxurious stay and shall certainly be back soon. Miranda Ransley
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Review collected in partnership with Best Western
Date of stay: July 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jackie Mwaura, General Manager at Executive Residency By Best Western Nairobi
Responded 7 Jul 2022
Dear Miranda, Greetings from Executive Residency by Best Western family and thank you for giving us such a candid review. We are delighted to know that we met your expectations and that we made your stay with your daughters enjoyable and memorable.It was a great honor hosting you. We look forward to your return visit and give you yet another memorable experience.Thank you for your loyalty to our brand. Warm Regards,
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We had a vey lovely and wonderful experience staying her. The rooms were amazing and sparkling clean. The staffs were amazing and always wearing smiling faces.they are all willing to assist and help out with vital informations. the breakfast was outstanding and the environment is one of the best in Nairobi with easy access to all tourist attractions, shopping malls, night life and airport. the property have a lovely bar and swimming pool at the rooftop which gives you an amazing view
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Review collected in partnership with this hotel
Date of stay: December 2019Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Relations E, Reservations Desk at Executive Residency By Best Western Nairobi
Responded 7 Jan 2020
Dear Camper, Receive greetings from The Executive Residency by Best Western and thank you for staying with us. We are glad to know that you enjoyed your stay, since meeting and exceeding our guests' expectations is the reason we are in the industry. Your compliment to our associates is something we will definitely share with them. Thank you for your loyalty to our brand, and we look forward to hosting you again soon. Warm regards, Bilha Kirigi
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No mosquitoes even without a net, very quiet environment and top of the line customer service. Will recommend to anyone visiting Nairobi. The front staff provided the best atmosphere as you walk into the building before seeing the inside.
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Review collected in partnership with Best Western
Date of stay: September 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jackie Mwaura, General Manager at Executive Residency By Best Western Nairobi
Responded 4 Oct 2022
Dear Nyambatidi, Receive greetings from The Executive Residency by Best Western and thank you for giving us a review. We take pride and derive satisfaction in providing a superior experience to our guests. It will be an honor to have you stay again, and we appreciate that you took time to recommend us.
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Best Western Executive Residency, located at Riverside Drive, Nairobi is a nice accommodation having comfortable, spacious apartments with reasonably good amenities for the guests. The reception and security staff is quite pleasant and helpful. Best for families visiting the Kenyan capital.
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Date of stay: December 2019Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Relations E, Reservations Desk at Executive Residency By Best Western Nairobi
Responded 23 Jan 2020
Dear Inam, Thank you for staying with us, and taking time to give us such a wonderful review. We were honored to have you stay with us, and look forward to hosting you again soon. Warm regards, Bilha Kirigi
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Long post alert. My friend & I have been using the swimming pool early mornings for the last four months. The experience has been terrible to say the least, with many days where the pool is green, cloudy & dirty. The changing rooms are also not clean - dirty towels in the laundry basket from the day before, toilet that smells etc. I’ve spoken to Jackie in management severally and every time she promises things will improve, which they do for a few days & then it’s back to the square one.
Last Friday 30th April, my friend & I arrived at the hotel for our morning swim, only to find it cloudy with chlorine because the pump had malfunctioned. We asked to speak to the Manager but the receptionist informed us the Manager was only available after 8am. What kind of hotel does not have a Manager on duty around the clock?? Later that day I received a text from the hotel stating, & I quote: ‘As per your request to speak with the manager. She has informed me she will be available today at 2pm or tomorrow morning at 8am or Monday at noon.’ So clearly the Manager doesn’t think it’s his/her responsibility to get in touch with a dissatisfied customer.
Tuesday morning, 4th May, we’re back at the pool at 6am & it’s green & dirty yet again. The gym manager is as surprised as we are at the state of the pool.
Is there anyone in charge of guest experience at this hotel? I doubt it.
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Date of stay: April 2021Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jackie Mwaura, General Manager at Executive Residency By Best Western Nairobi
Responded 4 May 2021
Good afternoon Ms Ann, Thank your candid review, your feedback is extremely valuable to us, as we strive to ensure all our guests enjoy our facilities. We truly appreciate your comments as this helps us to become better and guarantee our guests are happy at our hotel. We always aim to deliver a great experience to all our guests and we are gutted when we do not meet expectations. As discussed in our previous conversation our processes and systems have been reviewed to make certain these issues do not reoccur. Rest assured we have addressed these concerns with the team as whole. We hope we can convince you to give us another chance to turn your experience around. Once again, I truly apologize for the service received and the inconvenience caused. It would be my pleasure to personally welcome you back.
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The Executive Residency Nairobi is a wonderful home from home.
We stayed in a 2 bedroom apartment, each bedroom had an en-suite, there was a good sized lounge, kitchen and utility area. There was even a balcony with an egg chair for sitting in. Breakfast was provided at the roof top restaurant with a great selection of options for every palate.
Staff were all extremely freindly and helpful throughout our stay.
If you're looking for a comfortable place to stay in Nairobi, look no further than the Executive Residency by Best Western Nairobi.
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Omar Ikram, General Manager at Executive Residency By Best Western Nairobi
Responded 22 Apr 2024
Dear Sanjai, Receive greetings from The Executive Residency by Best Western and thank you for taking time to give us a review. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are delighted to know that your visit with us was pleasant, as our satisfaction comes from meeting the hospitality needs of our guests. It will be a pleasure to host you again soon. Warm Regards.
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Dear Kwaku,
Greetings from Executive Residency by Best Western.
We do offer airport transfers at a cost of 30$ for a saloon car that accommodates 4 people and 50$ for a van that accommodates 6 people with luggage.
We will need your flight details for us to arrange a pick-up.
We do offer late check-out upon request and availability,which costs half the daily rate.
For any further inquiry you can contacts us through +254 (20) 407 000
We look forward to host you.
Dear Jackie,
Greetings from Executive Residency by Best Western.
We do offer airport transfers at a cost of 30$ for a saloon car that accommodates 4 people and 50$ for a van that accommodates 6 people with luggage.
We will need your flight details for us to arrange a pick-up.
For any further inquiry you can contacts us through +254 (20) 407 000
We look forward to host you.
There are more places to choose from in the Nairobi area.
PRICE RANGE
₹11,531 - ₹13,566 (Based on Average Rates for a Standard Room)
LOCATION
KenyaNairobi
NUMBER OF ROOMS
48
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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