I came to nairobi for work and stayed at the Tribe for a week. The hotel is very nice but what differentiate strenght is definitively the staff! They are very, professionnal and available. They take really good care of you. Special thanks to the staff at breakfast and Anthony at entrante.
This hotel continues to be a favorite. The staff is phenomenal. Cornelius helped with getting PCR tests and so much more. Samora helped with a medical clinic visit for another reason. Eric and Chris were awesome drivers! Jacinta helped getting us some airport special accommodations. Staff is the best. The hotel is doing some pool renovation, but it didn't interfere with our plans. Love this hotel. Food excellent.
I I loved the setup of the space we were in . The service and Food was great, Elly and Vivian are super in offering personalized service and anticipated our needs beyond our expectations. we will be back soon.
Great Hotel with wonderful people. Everyone was very tentative and welcoming. Food and bar area was nice and Phillip and Jared took very good care of us and all the women at the bar we’re wonderful. Front staff with Erick and all security were amazing as well. Will be back definitely .
Very magnificent services with dedicated staff who are imbued with a sense of service to mankind! I will without any reservations recommend family, friends and corporate organizations to consider having thier parties, seminars and holidays so that they can enjoy the serene environment of Tribe Hotel.
If I could give negative stars I would. Do not waste your time booking here, there are plenty of great hotels in Nairobi with superb customer service. I booked this place on my Marriott Bonvoy account and received a confirmation both on the App and over email. When I arrive at the hotel to check-in the front desk claims that they have no reservation for me and no rooms (even though I had a confirmation number; which I showed the front desk person). They offered nothing, no service, no apology, nothing. Just simply turned me away claiming I had no reservation, despite the confirmation email and number. Luckily I live in Kenya so I am familiar with other hotels to book in Nairobi and could seek other accommodations. I would feel very sorry for someone who booked this place and that happened to them and they were not familiar with the city!!! Terrible customer service and no show of concern when this happened!!!!…
Exceptional services from all staff, including front desk, guards, restaurant personnel, cleaning team or room service. Very friendly and welcoming, provide necessary guidance and greet you smile smile no matter what time of of day. Very clean and secure! Breakfast is memorable as well.
thanks to James & Michael at the Gym TOP TIER PROFFESIONAL AND FREINDLY BEST GUYS EVER. Highly recommended!! Family for sure! Check in Was amazing as well as room service! Very safe and family friendly Doug Garris Room 604
Had a great stay at Tribe. We spent three nights woth my friends, from where we went to Mara. Extremely nice rooms, super clean and well equiped. Wifi was good. Staff was super helpful, particularly Edga from the front door. Definitely recommend.
Excellent customer service from two sterling ladies Stella and Nancy. The rooms were clean, fresh and we stocked. The food menu was full of tasty and well chosen treats. This is evidently a must visit station, perfect for the business and leisure traveller.
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