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Holiday Inn Cairo - Citystars

604 reviews
#20 of 144 Hotels in Cairo
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Traveller (295)
Room & Suite (126)
Dining (23)
Overview
  • Excellent45%
  • Very good38%
  • Average11%
  • Poor3%
  • Terrible3%
Travellers talk about
“city stars”(52 reviews)
Free Wifi
Breakfast included
Pool
Non-Smoking Rooms
Restaurant
Airport Transportation
Room Service
4.5 Star Hotel
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Rooms
11 Mar12 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (604)Write a Review
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All reviewscity starswindows restaurantindian restaurantshopping mallinside cityihg memberhuge mallnasr citybusiness tripsuperior roomguest relationscomfortable roomsrecommend this hotelhotel is locatedclose to the airportcomfortable staynon smoking
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11 - 15 of 439 reviews
Reviewed 25 December 2017 via mobile

This has been the worst experience ever. The hotel is not clean and people are so rude will never recommend such place again. I felt very uncomfortable and very unsafe. I would recommend Nile Ritz as I stayed there before and was much more clean...More

Thank nancynouh
Response from Ibrahim N, Executive Secretary at Holiday Inn Cairo - CitystarsResponded 27 December 2017

Dear nancynouh, Thank you for staying at Holiday Inn Cairo Citystars. We apologize if your stay was not up to your expectations; we have checked our records and did not find any comments from your side during the few days that you spent with us...More

Reviewed 24 December 2017

Location is very good if you want / have to go to CityStars shopping center. If we want to have a good stay, we must avoid a room on the street side. Horn and shouts non-stop, night and day. Breakfast was not an Holiday Inn...More

Thank Martinebx
Response from Ibrahim N, Executive Secretary at Holiday Inn Cairo - CitystarsResponded 26 December 2017

Dear Martinebx, Thank you for staying at Holiday Inn Cairo Citystars. We hope you had a good time with us and encourage you to ask for a quieter room next time you visit. Looking forward to welcoming you back soon. Sincerely, Dina Y Khalil Executive...More

Reviewed 21 December 2017 via mobile

Hotel being OK generally speaking but maybe less than HI standards ... My room was not so clean especially the floor with carpet was not cleaned. A lot of noise if the room is on street side , avoid it. No double glazing I guess...More

Thank Monc c
Response from Ibrahim N, Executive Secretary at Holiday Inn Cairo - CitystarsResponded 24 December 2017

Dear Monc c, Thank you for staying at Holiday Inn Cairo Citystars and for taking the time to share your experience. Your comments are valuable to us and please rest assured that we will look into it as only through this that we can improve...More

Reviewed 6 December 2017

My check in was blah. I don't know if Khalid just don't have a personality or if he just didn't feel like being at work. The lady from guest relations came over & she was very welcoming so I'm not sure if she noticed the...More

Thank LDJ03
Response from Ibrahim N, Executive Secretary at Holiday Inn Cairo - CitystarsResponded 7 December 2017

Dear LDJ03, Thank you for staying at Holiday Inn Cairo Citystars. We hope you had a good time with us, your comments are valuable to us and rest assured that we will look into it. We recommend that you ask our colleagues for a quieter...More

Reviewed 26 November 2017 via mobile

The rooms are clean and mostly in good condition. Unfortunately you hear the traffic outside very loud. The breakfast is of good quality, with local and international choices. They have several restaurants and a bar. I can recommend the "Windows" restaurant, where they serve really...More

Thank Katharina H
Response from Ibrahim N, Executive Secretary at Holiday Inn Cairo - CitystarsResponded 27 November 2017

Dear Katharina H, Thank you for choosing to stay at Holiday Inn Cairo Citystars. We are very happy that you enjoyed your time with us, liked our hotel facilities and food and above all found our service standards. Looking forward to welcoming you back soon....More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Free High Speed Internet ( WiFi )
Bar/Lounge
Breakfast included
Hotel Amenities
Business Centre with Internet Access
Room Service
Airport Transportation
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Outdoor pool
Details
Price range
US$ 122 - US$ 207 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#15 Family Hotel in Cairo
#18 Luxury Hotel in Cairo
#22 Business Hotel in Cairo
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$ 122 - US$ 207 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#15 Family Hotel in Cairo
#18 Luxury Hotel in Cairo
#22 Business Hotel in Cairo
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (295)
Room & Suite (126)
Dining (23)
Pool & Beach (11)
Business Centre & Event Rooms (2)
Questions & Answers
Ask a question
Abdelhamid B
2 August 2017|
AnswerShow all 2 answers
Response from Angelo G | Reviewed this property |
Only Pool and Gym / Spa is available at INTERCONTINENTAL which is just across the mall and available from Holiday Inn booking as they can charge from Intercontinental directly to Holiday Inn.
1
Vote
Tarek H
8 February 2017|
AnswerShow all 2 answers
Response from Carolepj | Reviewed this property |
Definitely get on to Bookingcom about this, I agree with the other comment that the hotel will not able to help you in this instance. If you are within the terms of the cancellation ask for a refund immediately. Also check... More
1
Vote
Alamteh
25 January 2016|
AnswerShow all 6 answers
Response from aussiered1054alanah | Reviewed this property |
I don't know of a hotel that doesn't use a credit card. This is because people don't show and they lose a booking. However you can book using it our cc .but choose to pay cash on arrival. Just make sure you have it... More
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12
Room Tips
"4th floor, room 445 nice room"
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"Avoid the street side!"
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"Request a room on higher floors - noise from the street can be an issue otherwise."
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"Avoid the pool area."
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