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InterContinental Citystars Cairo

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#2 of 139 Hotels in Cairo
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InterContinental Citystars Cairo
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1,153 Reviews from our TripAdvisor Community

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There are newer reviews for InterContinental Citystars Cairo
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Showing 952: English reviews
Kuala Lumpur, Malaysia
Reviewed 1 week ago via mobile

I would have thought that the security staff in charge of the outer gates to be most alert and respond quickly. In this case, it took them a while to respond and open the gates to allow the tour bus to enter the driveway to drop off passengers. This occurred on 2 occasions on the same day and I thought...

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Helpful?
Thank macaiwar
Khaled S, Director of Sales at InterContinental Citystars Cairo, responded to this review

Dear Valuable Guest, Thank you for choosing InterContinental Cairo Citystars, We are delighted that you enjoyed our facilities and services. Reference to the gates, we apologize for the inconvenience but it only takes time for security measures. We always strive to provide comfortable accommodation, guest safety and satisfaction. Once again, thank you for your valuable feedback and hope we have...

Reviewed 1 week ago via mobile

The International has first class rooms, multiple restaurants, a full service business center, wifi , beautiful pool and more. Can't wait to explore the huge mall next door and the airport is just a short taxi ride away. Extensive buffet available all meals. Interesting and well prepared.

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Helpful?
Thank Lisa S
Khaled S, Director of Sales at InterContinental Citystars Cairo, responded to this review

Dear Ms. Lisa, We would like to thank you for sharing your nice experience on TripAdvisor. It is always very rewarding when we receive positive comments as such from our honored guests. We are truly delighted to know that you have enjoyed our location and facilities. Looking forward to welcome you back in the near future at InterContinental Cairo Citystars....

Reviewed 1 week ago via mobile

Usually we expect certain level of service at reception process... this hotel adds a high delighting services.. Mr Ahmad Shalaby extended his welcome at the IHG desk with a fabulous smile and extended hospitality.. this case was not exceptional when I asked for some other assistance on my checkout day.. apparently leadership of the IHG team in this hotel is...

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Helpful?
Thank Akram R
Khaled S, Director of Sales at InterContinental Citystars Cairo, responded to this review

Dear Mr. Akram, We would like to thank you for sharing your nice experience on TripAdvisor. It is always very rewarding when we receive positive comments as such from our honored guests. We are truly delighted to know that you have enjoyed our services. Looking forward to welcome you back in the near future at InterContinental Cairo Citystars. Sincerely, Khaled...

Reviewed 2 weeks ago via mobile

Hello Everyone, This hotel is amazing with a mall connected with it. No problem of food for any of taste...20-25 mins from Airport and 1 hour from Pyramids in normal hours...30 mins from museum and Cruise.

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Helpful?
Thank Shailender S
Khaled S, Director of Sales at InterContinental Citystars Cairo, responded to this review

Dear Mr. Shailender, Thank you for choosing InterContinental Cairo Citystars, We are delighted that you enjoyed our location. We always strive to provide comfortable accommodation and guest satisfaction. Once again, thank you for your valuable feedback and hope we have the opportunity to welcome you back in the near future. Kind regards, Khaled Shafik Director of Sales & Marketing InterContinental...

Amman, Jordan
Reviewed 2 weeks ago

It is my second time at this hotel, i was impressed! Cleanliness, food, front office staff, housekeeping, concierge etc.. Great location with many facilities around! Well done all & keep it up , good luck

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Helpful?
Thank HaidarDabaeen
Khaled S, Director of Sales at InterContinental Citystars Cairo, responded to this review

Dear Valuable Guest, We would like to thank you for sharing your nice experience on TripAdvisor. It is always very rewarding when we receive positive comments as such from our honored guests. We are truly delighted to know that you have enjoyed our location and facilities. Looking forward to welcome you back in the near future at InterContinental Cairo Citystars....

Riyadh Province, Saudi Arabia
Reviewed 2 weeks ago

Really we are very upset regarding hotel, there was very bad smell in Suite which we booked & even the furniture was old & dirty etc. we are disappointed by the service which was provided. We book the hotel for 7 nights but unfortunately we have checked out on the next day.

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Helpful?
Thank alsania6000
Khaled S, Director of Sales at InterContinental Citystars Cairo, responded to this review

Dear Valuable Guest, Thank you for taking the time to bring to our attention your disappointing experience at InterContinental Cairo Citystars. I understand that we have not met your expectations. Please accept my sincere apologies for the inconvenience you have experienced during your stay. It is our goal to consistently provide superior service and accommodation at our hotel. Please provide...

Reviewed 2 weeks ago

I visit the Intercontinental Hotel every year as part of a business tour and I have to say that I'm impressed with their consistent high standards and good service. The rooms are spacious and the beds are very comfortable. The hotel is connected to the famous City Stars mall where one can basically buy anything, which is surely a plus....

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Helpful?
Thank Lubna A
Khaled S, Director of Sales at InterContinental Citystars Cairo, responded to this review

Dear Ms. Lubna, We would like to thank you for sharing your nice experience on TripAdvisor. It is always very rewarding when we receive positive comments as such from our honored guests. We are truly delighted to know that you have enjoyed our services and facilities. Looking forward to welcome you back in the near future at InterContinental Cairo Citystars....

Amman, Jordan
Reviewed 2 weeks ago

amazing service's, beautiful, clean, up to the standard Hotel. very helpful staff and very much appreciate being an Ambassador member. as I received an extra ordinary treatment. thank you all for your service's and relaxing accommodation.

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Helpful?
Thank Fadik A
Khaled S, Director of Sales at InterContinental Citystars Cairo, responded to this review

Dear Valuable Guest, Thank you for choosing InterContinental Cairo Citystars, We are delighted that you enjoyed our services. We always strive to provide comfortable accommodation and guest satisfaction. Once again, thank you for your valuable feedback and hope we have the opportunity to welcome you back in the near future. Kind regards, Khaled Shafik Director of Sales & Marketing InterContinental...

Karlsruhe, Germany
Reviewed 2 weeks ago

Warm welcome and very friendly service. Closely located to airport. ´Lebanese´ restaurant recommended especially barbecue at table. Great variety of restaurants. Shopping center nearby. Afternoon tea not recommended.

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Helpful?
Thank Torsten K
Khaled S, Director of Sales at InterContinental Citystars Cairo, responded to this review

Dear Valuable Guest, We appreciate you taking the time to leave your review to let us know about your recent experience. We are delighted to know that you are enjoying our location and facilities, thank you for sharing such nice review. Looking forward welcoming you back very soon at your home in Cairo ‘’InterContinental Citystars’’. Kind regards, Khaled Shafik Director...

Malaysia
Reviewed 2 weeks ago via mobile

Spent a few days at the hotel and found it to be OK for my needs. The breakfast was identical every morning and the buffet dinner was not great, and was somewhat representative of the breakfast in parts. The staff were polite overall although some of the breakfast servers clearly wanted to be elsewhere! Housekeeping was lacking and the bathroom...

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Helpful?
Thank Scottygirl82
Khaled S, Director of Sales at InterContinental Citystars Cairo, responded to this review

Dear Valuable Guest, Thank you for taking the time to share your valuable review. We would like to seize the opportunity to apologize for any inconvenience encountered during your last stay with us. All your comments have been noted and immediate action will be taken to rectify any shortfall, we hope if you can provide us with more details about...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Casino and Gambling
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
InterContinental Cairo Citystars is part of the Middle East s largest retail and entertainment complex, giving you direct access to 550 stores and an indoor theme park. The hotel is ideally located seven minutes from Cairo International Airport, 10 minutes from Cairo International Conference Centre and 30 minutes from downtown Cairo.Named Cairo s best business hotel by Business Traveller Magazine, it is also close to free time destinations such as the Egyptian Museum, Sakkara and the Giza Pyramids and Sphinx. ... more   less 

Additional Information about InterContinental Citystars Cairo

Address: Omar Ibn El Khattab Street, Cairo 11511, Egypt
Region: Egypt > Cairo Governorate > Cairo
Price Range: ₹ 11,389 - ₹ 18,589 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — InterContinental Citystars Cairo 5*
Number of rooms: 824
Reservation Options:
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Also Known As:
Intercontinental Citystars Cairo Hotel Cairo
Intercontinental Cairo
Hotel Style:
#2 Luxury Hotel in Cairo
#3 Family Hotel in Cairo
#4 Business Hotel in Cairo
#8 Romantic Hotel in Cairo
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Questions & Answers

Here's what travellers have asked, with answers from InterContinental Citystars Cairo staff and other travellers.
11 questions
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As Sulaymaniyah, As Sulaymaniyah, Iraq
Cairo, Al Qahirah, Egypt
Portland, Maine
5 days ago
Portland, Maine
5 days ago

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Questions? Get answers from InterContinental Citystars Cairo staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Great location with many facilities around!”
 of 5 bubbles HaidarDabaeen, 12 Mar 2017 | Read review
“upper floor”
 of 5 bubbles TorstenK874, 8 Mar 2017 | Read review
“I prefer 11th floor every time I go there”
 of 5 bubbles , 22 Feb 2017 | Read review
“I would avoid a pool side room unless you want easy access to the pool.”
 of 5 bubbles F7060OUmarks, 21 Feb 2017 | Read review
“Cigarette smell everywhere”
 of 5 bubbles Lukretia, 20 Feb 2017 | Read review
5 of 5