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Grand Hotel And Casino

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Grand Hotel And Casino
Grand Hotel And Casino
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502 Reviews from our TripAdvisor Community

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Showing 475: English reviews
Brisbane, Australia
Reviewed 19 June 2014

The room was comfortable,large and very clean the view over the harbour was excellent and we were to stay for 4 night however the smoke from the casino drove us away after one night and we moved to another place While the hotel is smoke free the attached casino is not I suspect the aircons pump the smoke into the...

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Helpful?
Thank John S
Carey N, General Manager at Grand Hotel And Casino, responded to this review

Dear Rumpole1 Thanks for the overall great feedback, it is good to hear you enjoyed your stay. While the casino is a smoking venue, we are looking at ways to combat any impact this has on the hotel. This is in line with all the positive changes that are currently occurring in the hotel with regards to the decor. We...

Port Vila, Vanuatu
Reviewed 14 June 2014

Its my 4th time already staying in the Grand hotel cause its easy access and close to the working place. Arrived when their lift has a problem and going up to 5th floor is terrible with so many things on hand, they don't even have a compliment water in your room even just one bottle so you don't have to...

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Helpful?
Thank Wendy B
Carey N, General Manager at Grand Hotel And Casino, responded to this review

Dear Wendy B Thank you for providing your feedback. Please accept my apologies for the frustration caused by the lift being temporarily out of order. Pleased be assured that I have discussed your linen concerns with our Executive Housekeeper. We do have a rolling linen replacement program whereby we look to address aging linen as soon as possible. Thanks again....

Campbelltown, Australia
Reviewed 8 June 2014

We have travelled to vanuatu many times for a holiday. Hideaway island is always the place we spend most of our time but this time we thought we would spend our first 2 nights in town at the Grand. I found a good deal online for a Panaroma suite, I think it was around 30-40% off. We definately would never...

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Helpful?
5Thank jodybelinda
Carey N, General Manager at Grand Hotel And Casino, responded to this review

Dear JodyBelinda Thanks for taking the time to provide your feedback, I am sincerely sorry to hear that you did not enjoy your room. Please be assured I have discussed your concerns with the hotel maintenance manager to identify how we can improve. Kind regards Carey Norton

Reviewed 8 June 2014 via mobile

Having stayed here before about 4 years ago and enjoyed both service and location we even decided to stay 7 nights and upgrade our room to delux but what a shame we set our sights too high. On arrival,yes you can smell the smoke from casino in lounge as reception is next to door to casino which is constantly opening...

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Helpful?
1Thank Tomshonagh
Carey N, General Manager at Grand Hotel And Casino, responded to this review

Dear Tomshonagh Thank you for taking the time to provide your feedback. It is certainly disappointing to hear you did not enjoy your stay. Our Friday afternoon pool area music sessions are immensely popular with both guests and local patrons, I do apologise if you were disturbed that evening by other guests, we do look to address incidents once they...

Mooloolaba, Australia
Reviewed 28 May 2014

This Hotel is well located in the heart of Port Vila, walking distance to every thing. Number of restaurants to choose from within a 100 metres. The accommodation is starting to get old, and will to be updated shortly.

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Helpful?
Thank Redwine1234
Carey N, General Manager at Grand Hotel And Casino, responded to this review

Dear Redwine 1234 Thanks for the feedback, our location is certainly one of our many selling points. I am pleased to advise that we have finished replacing all the hotel corridor carpets, as well as recovering our pool deck and replacing lighting throughout the lobby and restaurant. I look forward to welcoming you back soon as the hotel is looking...

Canberra, Australia
Reviewed 28 May 2014

I stayed at the Grand Hotel and Casino with my partner and my family for my father’s 50th birthday. My parents grew up in Port Vila and my grandmother still lives there but we didn’t want to all stay at her house. This is one of the first big hotels built in Port Vila and is located very central in...

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Helpful?
Thank Steph R
Carey N, General Manager at Grand Hotel And Casino, responded to this review

Dear Steph R Thanks for the great feedback, it is good to hear that such a special occasion went well and was memorable. We look forward to welcoming you back in the not too distant future. Kind regards Carey

Kippa-Ring, Australia
Reviewed 28 May 2014

We went on a cruise around the south pacific and went into Port Vila for the day. It was not long enough.We loved the place and the relaxed atmosphere and friendly local people. When we arrived home we booked a weeks stay at the Grand Hotel and Casino. Our room was a water view room with a balcony. A large...

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Helpful?
Thank Stubbsdata
Carey N, General Manager at Grand Hotel And Casino, responded to this review

Dear Stubbsdata Thanks for the wonderful feedback, it is great to hear you enjoyed both the hotel and Vanuatu. It is good to hear you are passing the message on to all your friends as our little slice of Paradise is so close to Australia. Kind regards Carey

Melbourne, Australia
Reviewed 15 May 2014

I had a full body massage at the Day Spa at the Grand Hotel and have to say it was by far the best one I have ever had. All of the girls make you feel so welcome - Nikki who owns the spa and her mum Nita are so friendly when they greet you and my friend and I...

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Helpful?
Thank Keeta M
Carey N, General Manager at Grand Hotel And Casino, responded to this review

Dear Keeta M Thanks for the great feedback, Arom'Essence is certainly a great day spa, I look forward to passing this on to Nikki. Kind regards Carey

Melbourne, Victoria, Australia
Reviewed 13 May 2014

A chance to catch up with old friends . A 5 star hotel which lives up to its standards. Spacious rooms with king size beds. Situated in the heart of port villa with easy access to all attractions including the famous Iririki Island. Breakfasts were sumptuious with a bountiful supply of fresh local fuits and pastries baked on the premises....

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Helpful?
Thank Rob B
Carey N, General Manager at Grand Hotel And Casino, responded to this review

Dear Rob R Thanks for the great review, glad to hear you enjoyed your time at The Grand. We look forward to welcoming you back in the not too distant future. Kind regards Carey Norton

Brisbane, Australia
Reviewed 12 May 2014

Just Returned From Vanuatu i have traveled there there since 1983, this hotel is the best in Port Villa. Spotless clean every where, Breakfast was in with my Deluxe Room, and was Buffet Style with a great selection on offer. Staff were very polite and always trying to help in anyway. Great views over Harbour to Iririki Island with blue...

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Helpful?
Thank James R
Carey N, General Manager at Grand Hotel And Casino, responded to this review

Dear James R Thanks for the great feedback and endorsement. It is good to hear you enjoyed your stay. Our deluxe rooms are great as they all have views, though depending on the package booked it may not always include breakfast. Outside of the great views and location, our staff are another great asset. We look forward to welcoming you...

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Amenities

Highlights
  • Restaurant
  • Pool
  • Room Service
  • Bar/Lounge
  • Spa
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
  • Spa
  • Casino and Gambling
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
  • Airport Transportation
  • Babysitting

Additional Information about Grand Hotel And Casino

Address: Lini Highway, Port Vila, Efate 0001, Vanuatu (Formerly Sebel Vanuatu)
Region: Vanuatu > Efate > Port Vila
Price Range: ₹ 8,704 - ₹ 15,641 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Hotel And Casino 4*
Number of rooms: 74
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Also Known As:
Grand Hotel And Port Vila
Sebel Vanuatu Port Vila
Grand Hotel And Casino Vanuatu/Port Vila
Hotel Style:
#8 Spa Hotel in Port Vila
#12 Luxury Hotel in Port Vila
#17 Family Hotel in Port Vila
#20 Romantic Hotel in Port Vila
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Questions & Answers

Here's what travellers have asked, with answers from Grand Hotel And Casino staff and other travellers.
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Questions? Get answers from Grand Hotel And Casino staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Floor 5 Panarama suite lovely”
 of 5 bubbles kymb115, 1 Mar 2017 | Read review
“panoramic view rooms offer the best view of the harbour and downtown Port Vila.”
 of 5 bubbles DennisA648, 12 Feb 2017 | Read review
“All rooms have views.”
 of 5 bubbles , 19 Jan 2017 | Read review
“All rooms have harbour view. Try for level 4 or above.”
 of 5 bubbles X4390GJpeterc, 15 Jan 2017 | Read review
“The higher the better the view.”
 of 5 bubbles GiantPaperClip, 2 Jan 2017 | Read review
5 of 5