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Mercure Cayenne Royal Amazonia

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Traveller (181)
Room & Suite (47)
Dining (36)
Overview
  • Excellent33%
  • Very good36%
  • Average15%
  • Poor9%
  • Terrible7%
  • 2 weeks ago
    “The noise made the rest hellish”
  • 18 Aug 2018
    “Poor service and small rooms”
45 Rue de L Ara Bleu Route De Zephir, Cayenne 97300 French Guiana See on map
AMENITIES
Free Wifi
Free Parking
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Room Service
4 Star accommodation
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Rooms
4 Nov5 Nov
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (215)
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1 - 5 of 13 reviews
Reviewed 2 weeks ago

Cozy hotel. I really liked the large hall with beautiful paintings on the walls. The hotel itself is located in a good location. But you can not relax in the hotel. Now I am in the room, it is already evening, almost night, but there...More

Thank Pavel B
Reviewed 18 August 2018

For a 4 star hotel service and room are very poor. Upon arrival I needed to wait 10 mins for the receptionist who was in the restaurant. No one else to attend. I requested breakfastbox upon departure since breakfast was included and they never arranged....More

Review collected in partnership with Accorhotels.com
2  Thank anneritawijdh
Response from JOEL G, Directeur général at Mercure Cayenne Royal AmazoniaResponded 3 days ago

Good morning, Thank you for your review about you experience in our hotel. We are glad that you have appreciated one of our confortable rooms. Please accept our apologies for the inconvenience you have met. At Mercure, we strive to provide a superior service experience...More

Reviewed 28 July 2018 via mobile

Stayed for 6 nights, very loud party’s in the garden outside that meant I struggled to sleep. These also meant that no room service was available after I’d waited 4 hours to order some which was quite annoying. The room is perfectly nice, just an...More

1  Thank Kate N
Response from JOEL G, Directeur général at Mercure Cayenne Royal AmazoniaResponded 20 August 2018

Good morning, Thank you for your review about your stay at Mercure Cayenne Royal Amazonia. Please accept our apologies for the inconvenience you have met. Your review is important to us and will make some changes to avoid this situation for other clients. We are...More

Reviewed 4 January 2018

Beautiful new hotel offering style and luxury. Elegant lobby and quick check-in. Big and well appointed (superior) guestroom. Spacious modern bathroom with shower and separate lavatory (separate from bathroom). Plenty of storage space in the closets and a mini bar. The AC did not work...More

Thank davidcsr2017
Response from JOEL G, Directeur général at Mercure Cayenne Royal AmazoniaResponded 10 January 2018

Good Morning, Thank you for your review about our hotel. We are so pleased to read that your journey was suitable on each point. We are looking forward to welcoming you very soon. Best regards, Joël G. General Manager

Reviewed 20 September 2017

I have been staying in this establishment for the past 2 weeks. I and my colleagues have eaten in their 2 restaurants which I will review later, but we have also partaken of a nightcap or two at the usual over the top hotel prices...More

1  Thank Durham2013
Response from JOEL G, Directeur général at Mercure Cayenne Royal AmazoniaResponded 28 September 2017

Good morning, Thank you for your review about your stay at the Mercure Cayenne Royal Amazonia. We would like to apologize for all the inconvenient you have met. Our Front Office Manager was in contact with you during your stay and did his best to...More

View more reviews
About
Hotel class
Hotel Amenities
HOTEL FEATURES
Pool
Restaurant
Bar/Lounge
Room Service
Free Parking
Spa
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Air Conditioning
Business Centre with Internet Access
Concierge
Dry Cleaning
Laundry Service
Meeting Rooms
Minibar
Non-Smoking Hotel
Outdoor pool
Sauna
Beachfront
Room types
Non-Smoking Rooms
Hotel class
Room types
Non-Smoking Rooms
Number of rooms
134
Price range
US$ 159 - US$ 203 (Based on Average Rates for a Standard Room)
Location
French Guiana > Arrondissement of Cayenne > Cayenne
Hotel class
Room types
Non-Smoking Rooms
Number of rooms
134
Price range
US$ 159 - US$ 203 (Based on Average Rates for a Standard Room)
Location
French Guiana > Arrondissement of Cayenne > Cayenne
Photos
Traveller (181)
Room & Suite (47)
Dining (36)
Pool & Beach (15)
Business Centre & Event Rooms (11)
Family and Play Areas (1)
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Questions & Answers
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Flanders817171
29 March 2016|
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Response from Flanders817171 |
help please
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Votes
Room Tips
"If you choose to stay, check the internet speed in the room. Closer to the lift works....."
Durham2013
19 Sep 2017
Read review
"Ask if there will be some event during your stay. Ask for the room on the parking side."
CaffeineJumper
8 Jul 2017
Read review
"In the airconditioning"
276tatianac
9 Dec 2016
Read review
"Get room facing east for better view and to avoid afternoon sun."
Cbertoni
23 Oct 2016
Read review
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