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Cozy hotel. I really liked the large hall with beautiful paintings on the walls. The hotel itself is located in a good location. But you can not relax in the hotel. Now I am in the room, it is already evening, almost night, but there...More
For a 4 star hotel service and room are very poor. Upon arrival I needed to wait 10 mins for the receptionist who was in the restaurant. No one else to attend. I requested breakfastbox upon departure since breakfast was included and they never arranged....More
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2 Thank anneritawijdh
Response from JOEL G, Directeur général at Mercure Cayenne Royal AmazoniaResponded 3 days ago
Thank you for your review about you experience in our hotel.
We are glad that you have appreciated one of our confortable rooms.
Please accept our apologies for the inconvenience you have met. At Mercure, we strive to provide a superior service experience...More
Stayed for 6 nights, very loud party’s in the garden outside that meant I struggled to sleep. These also meant that no room service was available after I’d waited 4 hours to order some which was quite annoying. The room is perfectly nice, just an...More
1 Thank Kate N
Response from JOEL G, Directeur général at Mercure Cayenne Royal AmazoniaResponded 20 August 2018
Thank you for your review about your stay at Mercure Cayenne Royal Amazonia.
Please accept our apologies for the inconvenience you have met. Your review is important to us and will make some changes to avoid this situation for other clients. We are...More
Beautiful new hotel offering style and luxury. Elegant lobby and quick check-in. Big and well appointed (superior) guestroom. Spacious modern bathroom with shower and separate lavatory (separate from bathroom). Plenty of storage space in the closets and a mini bar. The AC did not work...More
Response from JOEL G, Directeur général at Mercure Cayenne Royal AmazoniaResponded 10 January 2018
Thank you for your review about our hotel.
We are so pleased to read that your journey was suitable on each point.
We are looking forward to welcoming you very soon.
I have been staying in this establishment for the past 2 weeks. I and my colleagues have eaten in their 2 restaurants which I will review later, but we have also partaken of a nightcap or two at the usual over the top hotel prices...More
1 Thank Durham2013
Response from JOEL G, Directeur général at Mercure Cayenne Royal AmazoniaResponded 28 September 2017
Thank you for your review about your stay at the Mercure Cayenne Royal Amazonia.
We would like to apologize for all the inconvenient you have met. Our Front Office Manager was in contact with you during your stay and did his best to...More