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Hotel Estelar Windsor House

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#69 of 262 Hotels in Bogota
Certificate of Excellence
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Hotel Estelar Windsor House
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197 Reviews from our TripAdvisor Community

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Showing 63: English reviews
Rome, Italy
Reviewed 25 October 2016 via mobile

I stayed at Hotel Estelar Windsor House from October 2 to October Some observations: 1. Hotel is nice. staff is friendly 2. Rooms are clean and fairly updated 3. Exercise area not so good 4. Breakfast and dinners were good 5. Be warned, the hotel seems to follow shady charging practices . I really had a hard time canceling my...

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Helpful?
Thank nakhan2
Hoteles_Estelar, General Manager at Hotel Estelar Windsor House, responded to this review

We appreciate your positive feedback from our service, refering to his commentary on rates shade, it is important for us to clarify that the process of reservations made through the channel used was verified and refined, without being present an additional charge. Our processes have a quality filter to ensure the information and its correction. We are always looking to...

Bogota, Colombia
Reviewed 25 August 2016 via mobile

It's a good hotel, nothing fancy, not surrounded ( very close ) to attractions and restaurants, but It's 5 blocks to "Parque de la 93". Neighborhood is safe and service is good. Rooms are good 4-4.5 star hotel, but they are not recently renovated. Still it's a good hotel. For me it's a 3.7 stars in general.

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Helpful?
Thank Luis C
Hoteles_Estelar, General Manager at Hotel Estelar Windsor House, responded to this review

We appreciate your comments about your experience in our hotel. Our goal is to be excellent in service delivery, we work every day towards continuous improvement. kind regards Ana Ofelia González A.

Reviewed 26 July 2016

The Staff is unpolite and totally unhelpfull if you need asistance, dont bother.... you are not going to have it.. however the staff easylly bother you at 1:00 AM The location is great.... near fantastic restaurants and near the famous Parque de la 93, so ... you decide.... Bon Voyage !!!

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Helpful?
Thank T6731MAluiss
Hoteles_Estelar, General Manager at Hotel Estelar Windsor House, responded to this review

Dear guest We appreciate your comments about our service as this allows us to improve the quality of it. We are working in the correction and improvement of our focused processes to meet the expectations of our customers. kind regards Ana Ofelia González A.

London, United Kingdom
Reviewed 21 July 2016 via mobile

Estelar Windsor is a nice hotel in the trendy parque de la 93 area of the city. It is surrounded by offices, restaurants etc and seems to attract a majorly professional crowd. The room was a decent although had an average view. The staff are reasonably helpful and were there for any help we needed. It's a good hotel, but...

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Helpful?
Thank Fanky S
Hoteles_Estelar, General Manager at Hotel Estelar Windsor House, responded to this review

Respected Guest We appreciate your comments about your service experience in our hotel, it encourage us to fulfill the expectations of our customers. Ana Ofelia González A.

Panama
Reviewed 26 June 2016

Is crazy, I can not believe it!!! This hotel has no AC. How can an 5 starts hotel can not have AC>>>??? We are in the 21 Century!!! This must be a joke. So either you Burn or you are at the mercy of the noise, bugs, dogs barking (All night long) BIG DOGS!. Is so sad. So if you...

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Helpful?
1Thank HAPKIDOMAN
Hoteles_Estelar, General Manager at Hotel Estelar Windsor House, responded to this review

Respected Guest; Our goal is to provide always an excellent service, thanks to its suggestions that help us to improve our standards, we want to comment that we have portable air conditioning for request of our guests and we place it in the rooms. We have reviewed procedures and services in your comments.

Cologne, Germany
Reviewed 16 June 2016 via mobile

Hotel is quite well located. Friendly staff. Very stable WiFi which can be hard to find in other spaces. Hotel is rather a 4+ star hotel than a 5+ hotel. Junior Suite is spacious. Comfortable bed. Breakfast ok but don't expect too much. Gym is ok equipped but is situated in the basement. Overall the hotel is a good choice...

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Helpful?
Thank Maik F
Hoteles_Estelar, General Manager at Hotel Estelar Windsor House, responded to this review

Respected Maik; We appreciate your comments about your service experience in our hotel, it encourage us to fulfill the expectations of our customers. We hope you will be back soon, and assist you with the quality and warmth of service that identifies our Organization. Kind Regards Ana Ofelia González A.

Bridgetown, Barbados
Reviewed 21 May 2016 via mobile

This hotel was perfect for our visit to Bogota, excellent staff, comfortable room, reasonable price and well located in an upmarket, safe area. The unit has a large seperate living room with dining table. We really did not use that, the bedroom area is well appointed and the bathroom is marble finished and quite spacious. We walked back from a...

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Helpful?
Thank Justintforfun
Hoteles_Estelar, General Manager at Hotel Estelar Windsor House, responded to this review

Dear Guest,; Thank you for taking the time to tell us about your experience at the Hotel . It is a great pleasure to read positive comments about the room, breakfast, service and location. We hope to have you visiting us again in the near future, and assist you with the quality and warmth of service that identifies Hoteles ESTELAR...

Houston, Texas
Reviewed 10 May 2016

Walking distance to the eating places, clean, quiet, business center, free wifi, with all the touch of a big upscale hotel, yet small and quaint. They even booked a taxi for me and I paid for it through the hotel.

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Helpful?
Thank PalmyraHouston
Hoteles_Estelar, General Manager at Hotel Estelar Windsor House, responded to this review

Dear Guest, It's a real pleasure to know that his visit was excellent with us, we hope to always provide the best care for an excellent experience. kind regards Ana Ofelia González A.

Medellin, Colombia
Reviewed 25 April 2016

Yes, that hotel is cheap but I wouldn't return there even if I got paid to do so! If there's something I cannot stand in any building is really low ceilings - i.e. less than 2 m 40 high. The Windsor hotel is an older property plagued by poor architectural choices: the said low ceilings, a useless massive work area...

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Helpful?
Thank SergeJFK
Hoteles_Estelar, General Manager at Hotel Estelar Windsor House, responded to this review

Respected guest, We appreciate your opinion and we think it's great that highlight our friendly and efficient service, we regret that our hotel has not met your expectations, we will always be attentive to their important comments. kind regard

Reviewed 3 April 2016 via mobile

Overall the hotel is really great--service is great, staff is friendly, beds are suuuuuper comfortable. I was staying at the penthouse floor (which in reality is just a suite, with extra working room and bigger bed. No microwave or kitchen), pretty nice location really close to Parque 93. Room service is good not amazing.

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Helpful?
Thank Victor L
Hoteles_Estelar, General Manager at Hotel Estelar Windsor House, responded to this review

Dear Guest, We appreciate your good feedback, it helps us to improve the quality of our service. Respect for the microwave and kitchen we have some rooms that have this service. We hope you will be back soon. Ana Ofelia González A.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Free Breakfast
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Conference Facilities
  • Free Parking
  • Free Breakfast
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting

Additional Information about Hotel Estelar Windsor House

Address: Calle 95 No 9-97, Bogota 110211, Colombia
Region: Colombia > Bogota
Price Range: ₹ 4,696 - ₹ 8,576 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Estelar Windsor House 4*
Number of rooms: 127
Reservation Options:
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Also Known As:
Ghl Hotel Windsor
Hotel Style:
#19 Family Hotel in Bogota
#35 Luxury Hotel in Bogota
#48 Business Hotel in Bogota
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Estelar Windsor House staff and other travellers.
2 questions
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Questions? Get answers from Hotel Estelar Windsor House staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“if you are looking for a good location ... this is the option”
 of 5 bubbles T6731MAluiss, 26 Jul 2016 | Read review
“No AC no good rooms... all noosy all hot, all wiht bugs from the outside and mosquitoes”
 of 5 bubbles HAPKIDOMAN, 26 Jun 2016 | Read review
“Not sure, but further from the elevator and from the lobby...”
 of 5 bubbles PalmyraHouston, 9 May 2016 | Read review
“Ask for an upper floor at a corner room if you want to reduce noise/traffic.”
 of 5 bubbles M1998DXericb, 27 Feb 2016 | Read review
“lovely staff”
 of 5 bubbles laizab2015, 20 Jan 2016 | Read review
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