Excellent communication with customer by Supriya when arriving on reception. You are much appreciated for the information provided us yesterday, being a receptionist is difficult but you have definitely made it look so easy just with smiling face and cheerful attitude..keep up the good work.
Thank you for the great time, it was just great and I hope that I can visit this place again, I loved the way the staff at the reception helped me with my booing, location of the hotel is nice, swimming pool was great, breakfast was good, my family enjoyed it a lot, thank you again
I stayed in Novotel Abu Dhabi recently and I just wanted to thank Mr. Sherif Ashraf, at the reception desk. He was very welcoming and provided a great service helping out in anyway he can. Novotel is lucky to have him.
I was welcomed with warmth, great info about the hotels and how to get about. The staff at the door and behind the Reception Desk are awesome, the breakfast is amazing, I want to single out Ashul and Maura, the kindest people you can imagine, there for your every need, expressed or not.. The rooms are lovely, spacious, very clean, room service is swift and the view from the window amazing. Thank you all, I will be back! Mariana Amar
I and family we had lunch and dinner at Gabbianno Restaurant today we are very happy with the service, food was so delicious special mentioned to Mr. Anand Signh and Rusith. We noticed they managed to handle lunch and dinner only by themselves which is not easy job to do and the management should be very proud to have them to your team and you should recognize this kind of staff in your hotel. We will definitely come back because of them.
I stayed for one week and staff are amazing and very polite 🙂 to each of the guests they've been so cooperative on me related to all my requests (Mary Garo, Muzzamil, Nithin) please look for them very nice 👍 and always smiling ..room nice with the view 🪟 amazing Indian food in fusion cafe ..
I stayed here twice during the first ten days of July. Absolutely fantastic, hands down best Accor run property in the UAE. Most of the customer service at Accor hotels in the UAE is atrocious and horrible. But this property, is the absolute opposite. Honestly, other properties in the UAE should send their management and staff to shadow the staff and management at this hotel. All of my requests being an Accor member were met with absolute ease. Everything was efficient and most of all prompt. The staff, Roshani, who checked me in was absolutely wonderful and the staff who checked me in on my second stay, I believe a Moroccan staff early in the morning, was equally fantastic. The hotel goes out of its way for its loyalty members and that is truly appreciated. This has become my go to property in the UAE even if I have work in Dubai. I would not mind the drive because I have tried so many Accor hotels in Dubai and they are frankly just empty properties devoid of service. A special thanks to the staff working at 10pm on the 20th at Aroma. He went out of his way to accommodate my wife and that was very touching. Thanks once again and I will definitely be back.…
Checking was very helpful. Thanks Ms Supriya, Sherif and Jerune also , they help me a lot with everything and tourist attractions place also. Hotel is in good location and also its calm and very quiet.
It was a very good experience while staying in Novotel, I want to specifically thank Mr. Mohamed Salih, the Front desk assistant for his helpful and friendly assistance during the stay. The rooms were very clean and they arranged a extra bed for kid without any charge.
I very thankful the front desk Ms Roshani Paudel for her assistant in check-out, she is helpful and friendly. The restaurant service is very good, the waitress very helpful and patient introduce the meal to me.