My visit to Park Hyatt hotel and villas Abu Dhabi, was a great experience, great facilities, Padle tennis , tennis beach, The staff pratima was amazingly great with excellent customer service with a great smile
We live in Dubai and we stay very regularly in Abu Dhabi. We wanted to try the Park Hyatt Abu Dhabi for the first time. =>> The service was disgraceful, disrespectful and extremely unprofessional. We are a family with 3 children under 6 years old including a few months old infant. To make sure that everything was taken care of on arrival and that it was smooth, I made sure to call the hotel a few days before to get confirmation that we would be allocated two connected rooms (otherwise I would have cancelled my stay). I spoke with PRISCILA from the Guest relation and she confirmed that we would have connected rooms, "that she would do her best" to have everything organised when we arrived (baby cot, high chair etc). On our arrival, NOTHING was organised, no connected rooms were reserved for us. Of course, no communication between the hotel staff. We waited almost an hour to be able to speak to the so-called manager named ELYES who proposed us as a "solution" rooms located on the same floor but not connected after 30 minutes of negotiation with him. Obviously it was completely insane to leave children under 6 years old alone in a room... on the same floor. So we refused this stupid proposal. He told us to wait...again... that in 10 minutes he would have a solution and then every 10 minutes, he added another 10/15 minutes for a total of 45 minutes of additional waiting... and in the end WITHOUT NOTIFYING US, WITHOUT OUR AGREEMENT, ELYES assigned us rooms, certainly connected but for people with reduced mobility, two rooms to the standards thus very specific but especially the noisiest of the hotel because they were located literally 3 meters away from the main lifts by which half of the hotel passed by. The two rooms were anxiety-provoking and should only be reserved for people with reduced mobility, not allocated to other hotel guests. Either they are left available to the mobility impaired or either they shoud stayed But NO, obviously the hotel's policy is to make money and money !!!! At no time did PRISCILA, but above all ELYES, apologise for the mistake made by the reservation team, at no time did they apologise for the 2.5 hours spent at reception with a crying baby. But even worse, ELYES talked to us in an unacceptable, unprofessional and disrespectful way. A disgrace for a 5 star hotel of this renown. It was a nightmare, we had no choice (except to leave the hotel), we were at the end of our tether, we were awakened every morning at dawn by the noise of passers-by, screams in the corridors. We could hear very clearly the conversations of the guests discussing at late hours while waiting for the lifts. WORST: At no time did the management make a commercial gesture or at least apologize or even less call during our stay to know if everything was ok. The service was disastrous throughout our stay, the food was of mediocre quality, the kids club was indecently dirty. I hardly dared to put my children on the floor of the kids club as the carpets were so dirty, the room was small, no games in normal condition. The lack of service and the lack of professionalism of the staff is shocking. TO BE AVOIDED THE ST REGIS HOTEL is right next door, the beach is also beautiful and the service is great, the quality of the food incredible. Don't hesitate between the two hotels, it's night and day.…
The hotel was perfect for our stay. The staff made us feel so welcomed; a special thanks to Ankit and Mukesh, who provided such a great service with the cleaning of our room. The restaurant serves a variety of international, great-tasting food. The hotel is located in front of the most beautiful beach in the UAE, with white sand and cristal blue water. We will come back!
We had a great time at the resort, service was beyond expectation especially the restaurant staff that went above and beyond to make sure our stay was special. The room was spacious and very clean, everything worked well and it had a spacious balcony overlooking the gorgeus gardens and the sea. We felt pampered and relaxed the whole time and I would like to thank for the hospitality and great service we experienced.
White sand beach, light blue water, amazing food with daily variety and a really outstanding guest service (!) Especially want to point out the amazing room/cleaning service by Ankit and Mukesh, no room service came ever close in any of my previous stays to these guys. The hotel is extremely beautiful with its pool and beach, and for spa-lovers it got everything needed. 10/10
The restaurant is situated in Park Hyatt hotel in Saaidyat. Very nice experience! And created beautiful memories celebrating my birthday there :) It is a great place for meat and steak lovers! The menu offers a wide variety of delicious and mouthwatering Argentinian dishes. The service was great, we were taken care of by Mr. Laith. He also assisted in selecting the dishes. We loved everything about it, the food, ambience, music, & service. The place is highly recommended and I will definitely visit again.
We were very happy with our stay of two families. Our kids were extremely welcome and loved every second of their stay there. From breakfast to ice pops around the pool area to Kids club to dinner - they were very welcome. The staff was super friendly and very well coordinated. I would like to specially mention our waiter Yash for his amazing help throughout our stay. Our housekeeping team Khisvi and Imam were amazing and our room was wonderful. The absolute highlight of our stay was Chef Abi and Chef Nana and the pizza making night for the kids. It was super special. Also, during my daughter's birthday they pulled out all the stops for her and she happily proclaimed "best birthday ever":-)
Matè is a new Argentinian restaurant with the park Hyatt. From the service to the ambiance & food is fantastic. Can’t compliment Pauline the Maître enough, so attentive kind and knowledgeable. Compliments to the chefs they have nailed it incredibly delicious food. Can’t recommend this restaurant enough.
This hotel has everything you wish to get from a 5-star hotel (tennis courts, fitness gym, Spa with Sauna, Jacuzzi, Steam-room, massages, etc...). Great tasting food for breakfast and dinners as well as top-notch (Argentinian cuisine) restaurant on-site. The territory around has many palm trees and the beach is arguably the best in the whole UAE,
Great hotel with a beautiful beach and an amazing garden! We had a lovely stay at the hyatt. The garden and beach ist very beautifully. We always find a lovely place and water and ice creme has been served …. Special thanks to aditya and kristina who have been very helpful with the booking. What a great service …. Thanks a lot. For sure we will come back !