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Hilton Beirut Metropolitan Palace

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109 Reviews from our TripAdvisor Community

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Showing 92: English reviews
Start your review of Hilton Beirut Metropolitan Palace
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Lebanon,Beirut
Reviewed 1 week ago via mobile

Really when you say HILTON it is a famous name but when you come to hilton in lebanon you will be disapointed We had last week a dinner in one of the resturant The service is poor The food is poor The response of the waiter is poor The reception is poor

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Helpful?
1Thank Antoine S
NZureikat, General Manager at Hilton Beirut Metropolitan Palace, responded to this review

Dear Antoine S, Thank you for taking the time to share your review with us. We are sorry to hear about your bad experience in terms of food quality and service at our restaurant and that we weren't up to the standard you've come to expect from us. Kindly if you could share with us your contact details or email...

Cairo, Egypt
HOTEL’S FAVOURITE REVIEW
Reviewed 3 weeks ago via mobile

My stay there was amazing, the hospitality of the management team was remarkable, Aly from the Consierge team was a great support facilitate and give the right advice all the time, he was always there and reachable all the time, thank u Aly and all the team who made our stay unforgettable. We come back ISA

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Helpful?
Thank Mohamed H
About Hotel's Favourite Review
NZureikat, General Manager at Hilton Beirut Metropolitan Palace, responded to this review

Dear Mohamad H, Thank you for taking the time to write this lovely and very constructive review about your recent stay at the Hilton Beirut Metropolitan Palace. We are delighted to read your comments about your stay and beautiful experience with our dedicated Team Members. We work hard to share the light and warmth of hospitality with our guests and...

Kristiansand, Norway
Reviewed 4 weeks ago

Nice hotel with great service and very nice rooms. The reseptionist Ihab Iskandar helped me buying postcards (and sending them), ordering transportation to the airport in an excellent way. Thumb up for him :)

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Helpful?
Thank Birkeli
NZureikat, General Manager at Hilton Beirut Metropolitan Palace, responded to this review

Dear Birkeli, Thank you for staying with us at Hilton Beirut Metropolitan Palace and for complementing our staff professionalism and hospitality. We are very glad to hear you enjoyed the room stay and our service. Looking forward to hosting you back soon, Best Regards, Naif Zureikat, Cluster General Manager.

Beirut, Lebanon
Reviewed 4 weeks ago

When you go to a Hilton hotel and pay for it you expect a hifh quality. We Did not get that. I am sorry ro say that I can not recommend this hotel. The food was not Erykah No working wi-fi in the room. The shower Did not work properly. Eveey day the housekeeping people took away our coffea cups...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank larsgorang
NZureikat, General Manager at Hilton Beirut Metropolitan Palace, responded to this review

Dear larsgorang, Thank you for taking the time to share your review with us. We appreciate your feedback as it helps us identify the areas we can improve the guest experience. I was disappointed to learn of the shortcomings you experienced and we're currently taking steps to upgrade some of the bathroom facilities. I'm sorry to hear the food and...

Reviewed 18 March 2017 via mobile

Nice employee, especially thanks for Mr Ihab Iskandar, who help me a lot.😃 Convenience position, big GYM center and sauna room, and breakfast is very fresh.😃 on the middle of the mountain and downtown. 😃

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Thank xiao c
NZureikat, General Manager at Hilton Beirut Metropolitan Palace, responded to this review

Dear xiao c, Thank you for considering Hilton Beirut Metropolitan Palace Hotel as the perfect hotel to stay in. We are very glad you has a great experience in our Spa and Gym, enjoyed our breakfast, complimented our location and team members' professionalism. Looking forward to hosting you back soon, Best Regards, Naif Zureikat, Cluster General Manager.

Reviewed 18 March 2017 via mobile

Location of the hotel is good and the area is quite. Rooms are comfortable and clean. Restaurants is very good and food is so delicious. Reception front desk and concierge staff are very friendly and cooperative. Special thanks to Haidar and Hussein. From Monqez

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Helpful?
Thank Monqez
NZureikat, General Manager at Hilton Beirut Metropolitan Palace, responded to this review

Dear Monqez, Thank you for considering Hilton Beirut Metropolitan Palace as a very good choice to stay in and for complementing our staff members. We are very glad you enjoyed your room stay, the delicious food and restaurants. Looking forward to hosting you back soon, Best Regards, Naif Zureikat, Cluster General Manager.

Reviewed 15 March 2017 via mobile

I was recently in Hilton Metropolitan Palace for work. The lobby is very luxurious with a piano in it. The room is spacious and the breakfast is delicious. I want to thank Ms. Cynthia for helping me a lot in my stay and the concierge team. Very friendly Staff.

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Thank Dr Q
NZureikat, General Manager at Hilton Beirut Metropolitan Palace, responded to this review

Dear Dr Q, Thank you for taking the time to write this review about your recent stay at the Hilton Beirut Metropolitan Palace. We are very happy to read you had an enjoyable experience at our breakfast, spacious room, and complimented our team members’ professionalism. Looking forward to hosting you back soon, Best Regards, Naif Zureikat, Cluster General Manager.

Beirut, Beyrouth, Lebanon
Reviewed 14 March 2017

All what you would expect in a luxury hotel at reasonable prices. Very good location away from the center of the city , yet only 10 min drive from it. The italian restaurant is highly recommended. shopping center and other facilities are only a walk away. Highly recommended

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Thank Walid C
NZureikat, General Manager at Hilton Beirut Metropolitan Palace, responded to this review

Dear Walid C, Thank you for taking the time to write this lovely review about your recent stay at the Hilton Beirut Metropolitan Palace. We are very happy to read you had an enjoyable experience and complimented our location, and Venezia restaurant. Looking forward to hosting you back soon, Best Regards, Naif Zureikat, Cluster General Manager.

Reviewed 8 March 2017

I came to beirut on business trip. The hotel room is very clean and nice. Calm hotel near the city and the mall. The staff was beyond amazing especially the front desk agent Cynthia. She did her best to help us me and my colleagues. Very professional and an asset to the hotel in my opinion. We are very thankful.

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Helpful?
Thank ahmad a
NZureikat, General Manager at Hilton Beirut Metropolitan Palace, responded to this review

Dear ahmad a, Thank you for staying with us at Hilton Beirut Metropolitan palace and for complementing our staff professionalism & service. We are very glad to hear you enjoyed your stay and we hope in welcoming you back soon. Best Regards, Naif Zureikat, Cluster General Manager.

Reviewed 7 March 2017

I have been with Hilton for 20yrs . I and my husband were treated like royalty we had the best experience . We felt like we were the only ones in the hotel like a King and Queen . He are the list of some the names that made us feel like a family. Ihab, Elie Hamzo, Haidar, Ms. Garine

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Helpful?
Thank Amy S
NZureikat, General Manager at Hilton Beirut Metropolitan Palace, responded to this review

Dear Amy S, Thank you for taking the time to write this review and for staying at Hilton Beirut Metropolitan palace. We are happy to read you had an enjoyable experience and complimented our team members’ professionalism and I will make sure to share your review with them. Looking forward to hosting you back soon, Best Regards, Naif Zureikat, Cluster...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Airport Transportation
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Dry Cleaning
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Stay at the remarkable Hilton Beirut Metropolitan Palace and enjoy stunning views of Beirut from all guest rooms. Enjoy authentic Italian cuisine at Venezia, sample all-day dining in Al Shindagah offering an international selection, savor Asian dishes in Summer Place or retire for the evening in the hotel's lobby lounge Tea Garden. Situated in the heart of Sin El Fil and overlooking the city skyline, this Beirut hotel has a health club and spa. Visit Beirut's attractions like the Mohammad Al-Am Mosque and the National Museum or take a stroll in the famous Beirut Souks. Shopping is easy at Le Mall which is within walking distance of the hotel offering a wide range of shops and entertainment. The Mediterranean beaches are just a short drive away and the ski slopes of Faraya can be reached within an hour. Jeita Grotto and many historical sites are in easy reach too. Hilton Beirut Metropolitan Palace has nine function rooms for 2-800 guests, including six multi-purpose meetings rooms practically located on one floor, a 24-hour business center and a dedicated Meetings Manager. The hotel boasts an Executive Lounge and wireless internet access in all public areas. All Hilton Beirut Metropolitan Palace hotel rooms are equipped with the very latest facilities, including wireless internet access and flat screen televisions. This Beirut hotel offers 20 elegant suites ranging from one-bedroom suites to the ultimate in luxury - the four-bedroom Penthouse Suite boasting spacious lounges, dining room, kitchen and a private terrace. All suites and Executive Rooms have exclusive access to the Executive Lounge with complimentary food and beverages served throughout the day. Beirut City Center is only a five-minute drive away from the hotel. ... more   less 

Additional Information about Hilton Beirut Metropolitan Palace

Address: Dimitri Hayek | Sin El Fil - Horsh Tabet, Beirut, Lebanon
Region: Lebanon > Beirut
Price Range: ₹ 8,620 - ₹ 10,485 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hilton Beirut Metropolitan Palace 5*
Number of rooms: 185
Reservation Options:
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Hotel Style:
#9 Spa Hotel in Beirut
#28 Business Hotel in Beirut
#35 Luxury Hotel in Beirut
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Questions & Answers

Questions? Get answers from Hilton Beirut Metropolitan Palace staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Suite, very spacious.”
ShirlMeister, 22 Jan 2017 | Read review
“Higher rooms have a more nice view over Beirut”
K309NJahmada, 22 Jan 2017 | Read review
“Ask about the construction noise across the street.”
daver487, 2 Jan 2017 | Read review
“i think all the rooms are equally good; at least the one I stayed was perfect one.”
emilvassilyan, 18 Dec 2016 | Read review
“Ask for Cynthia”
memerson99, 18 Nov 2016 | Read review
5 of 5