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Sheraton Riyadh Hotel & Towers

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#17 of 207 Hotels in Riyadh
Certificate of Excellence
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Sheraton Riyadh Hotel & Towers
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328 Reviews from our TripAdvisor Community

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Showing 307: English reviews
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Reviewed 5 days ago NEWvia mobile

Hotel staff is very professional and helpful. I appreciate the way the hotel staff gave all the guests mask when there was Sand storm. Many congratulations to Mathias for having such a wonderful team. Good luck.

Thank Uday S
Matthias P, Manager at Sheraton Riyadh Hotel & Towers, responded to this review

Hi Uday S, Great to hear from you through Tripadvisor and thank you so much for your glowing commendation! As you know, for us the attentiveness and professionalism of the staff are absolute key! It is a great pleasure to hear that on the times that it really counts (such as during a sandstorm) they come through! Rest assured that...

Abu Dhabi, United Arab Emirates
Reviewed 1 week ago

Nice hotel but in a noisy environment. The rooms are nice, you will find the usual conveniences of a Sheraton. The staff is helpful as often in the Middle East. On the other hand, avoid taking a room on the boulevard side, sleepless night guaranteed!

Thank stephanedM1550OW
Matthias P, Manager at Sheraton Riyadh Hotel & Towers, responded to this review

Dear StephanedM1550OW, Thanks for your feedback! We are grateful to hear that you enjoyed your stay with us and especially liked the rooms and the helpfulness of our associates. It is always the most satisfying compliment one can get as a hotel and be sure that we will pass it on to the staff! Next time when you are in...

Edinburgh, United Kingdom
Reviewed 2 weeks ago via mobile

Stayed here after having sinus surgery in Riyadh and from the minute I arrived until the minute I left the staff really took care of me, including someone from the concierge or reception team either Googling or having prior knowledge of the post op care I required, 10 minutes after checking in they were there with about 6 boxes of...

Thank Justin H
Matthias P, Manager at Sheraton Riyadh Hotel & Towers, responded to this review

Dear Justin, Thank you so much for your raving review and sharing it with the community here on Tripadvisor. It made me sincerely feel proud to hear how the team has taken care off you, while you were recovering from your surgery. We sincerely hope that you have fully recovered and that we can welcome you back in the hotel...

Reviewed 17 February 2017 via mobile

My experience with this hotel is always disappointing, I've been there three times just because of the location but every time I face a different issue. In my last trip the reception guy has told me that they've upgraded me to a villa instead of a room. However the villa turned out to be absolutely disgusting and unbelievably dirty. Kitchen...

Thank Ali M
Matthias P, Manager at Sheraton Riyadh Hotel & Towers, responded to this review

Dear Ali M, First and foremost, thank you for taking the time for speaking on the phone with Yassin and allowing us to remedy the issue! We are really looking forward for the opportunity to have you back in the hotel! Do not hesitate to reach out to Yassin or me at any given time! With kind regards, Matthias Paans...

Newcastle, United Kingdom
Reviewed 13 February 2017 via mobile

I stayed in this hotel en route to a new assignment. The reception staff were exceptional in their helpfulness and nothing seemed to be too much trouble The hotel was very clean and welcoming. Breakfast was light due to an early start.

Thank Cloughie1966
Matthias P, Manager at Sheraton Riyadh Hotel & Towers, responded to this review

Dear Cloughie1966, Thank you so much for sharing your experience with our staff! They felt exhilerated when they saw your review about their helpfulness and and welcoming attitude; it most certainly made their day! Next time when you are around, we hope that you will have the time to enjoy the full breakfast experience in the Al Bustan restaurant! Worth...

Vienna, Austria
Reviewed 2 February 2017

It is a nice hotel with friendly staff. The hotel has a well equipped Gym as well as an indoor pool (tried the former, not used the latter). I do not exactly know what the precondition for that is (i.e. if I had unknowingly some kind of special room) but what I found quite nice was the breakfast and evening...

Thank BusTravVie
Matthias P, Manager at Sheraton Riyadh Hotel & Towers, responded to this review

Hi BusTravVie, Great to hear your feedback on your last stay with us! We are sincerely glad to hear that you liked the gym, as well as the Club Lounge (which by the way is available for all our guest when booking a Club Room or higher category!). Try next time as well our spread in the Al Bustan restaurant...

Dubai, United Arab Emirates
Reviewed 2 February 2017 via mobile

If you are looking for a hotel in Riyadh before you enter the congestion of the city center then I can recommend this hotel, it's just off King Fahad road before the Kingdom Tower. It's not a massive hotel but has all the amenities a business traveler requires, I stayed on the executive floor giving me access to the lounge...

Thank Jim T
Matthias P, Manager at Sheraton Riyadh Hotel & Towers, responded to this review

Hi Jim T, Great to hear from you here on Tripadvisor! Fantastic to hear that you enjoyed your stay! We are especially glad to hear that you experienced the staff as pleasant and helpful, something that most definitely makes the difference for any traveller! I will relay as well your comments to our Food and Beverage teams, especially La Piazza,...

Tampa, Florida
Reviewed 1 February 2017

Stayed here for 6 months on business and felt like family when I was there. The staff is very accommodating to and will ensure you have anything you need. They found out it was my birthday while i was there and made me a cake to help me celebrate. Class act! The food in the lounge was usually good and...

Thank c5vette211
Matthias P, Manager at Sheraton Riyadh Hotel & Towers, responded to this review

Hello c5vette211, Thanks for sharing your experience with us! We greatly appreciate it, especially when we hear from a guest who has continuously stayed with us over an extended period of time! It is sincerely heartwarming to hear that our staff was able to make you feel like family, something that is important to Sheraton Riyadh and all other Sheratons...

Reviewed 3 January 2017 via mobile

Very tidy and clean hotel with excellent facilities . buffet always fantastic and excellent room service . staff always very helpful. Stayed here for 4 weeks through work and have no complaints . also close to local attractions and shops

Thank Ritchie G
Matthias P, Manager at Sheraton Riyadh Hotel & Towers, responded to this review

Hi Ritchie G, Thank you so much for your great comments! We are always especially proud to hear from guests who have stayed here for a long time, as this means that we are really able to make your stay feel like the home away from home! Rest assured that we will share your comments with the rest of the...

Reviewed 30 December 2016

Good location and very nice and friendly staff. The conference center need refreshing. The AC ducts should be cleaned. Not walking distance to shopping, etc. You will need a car to go shopping. The place in nice and it was recently remodelled

Thank notsohappyDenver
Matthias P, Manager at Sheraton Riyadh Hotel & Towers, responded to this review

Dear notsohappyDenver, Thank you so much for your review and sharing of your experience in the hotel! We are so glad to hear that you keep coming back to our hotel and that you appreciate the great location and, especially, the friendly staff. Rest assured that I will relay your comments to them personally! Reading from your previous review of...

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  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast included
  • Laundry Service
Official Description (provided by the hotel)
Sheraton Riyadh Hotel & Towers is one of the leading hotels in Riyadh with 193 spacious rooms & suites. Warm and comforting, our rooms are Arabian yet international, traditional yet contemporary. Each will keep you connected to what is most important to you. Located in the heart of the city centre and modern business district, Sheraton Riyadh is two kilometers from the Riyadh Exhibition Center, five kilometers from the diplomatic quarter, and only 30 kilometers from King Khalid International Airport. We are also convenient to the city’s bustling commercial centers and industrial areas – making us a great choice for international business travelers.We look forward to your stay with us at the Sheraton Riyadh ... more   less 

Additional Information about Sheraton Riyadh Hotel & Towers

Address: King Fahad Road | P.O. Box 90807, Riyadh 11623, Saudi Arabia
Region: Saudi Arabia > Riyadh Province > Riyadh
Price Range: ₹ 10,406 - ₹ 25,196 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Riyadh Hotel & Towers 5*
Number of rooms: 192
Reservation Options:
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Also Known As:
Sheraton Riyadh Hotel And Towers
Riyadh Sheraton
Hotel Style:
#15 Luxury Hotel in Riyadh
#15 Business Hotel in Riyadh
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Riyadh Hotel & Towers staff and other travellers.
2 questions
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Questions? Get answers from Sheraton Riyadh Hotel & Towers staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“no room on the boulevard side”
 of 5 bubbles stephanedM1550OW, 16 Mar 2017 | Read review
“Higher floors will be away from street noise”
 of 5 bubbles notsohappyDenver, 30 Dec 2016 | Read review
“choose eastern side rooms”
 of 5 bubbles mustaquimkhan, 21 Dec 2016 | Read review
“Executive lounge on the 6th floor offers a nice spread at dinner and breakfast”
 of 5 bubbles Reston10, 4 Nov 2016 | Read review
“6th floor is a favorite with direct Lounge access”
 of 5 bubbles O1631TCmichael_, 18 Jun 2016 | Read review
5 of 5