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this hotel was called Mercure then grand now its called alkhozama, but still as awful as it has always been .
it's behind the star rating system so don't be tricked by that
building has never been maintained.
staff are rude ,unhelpful
food is the...More
The location is not good. It is located on a high hill. If you drive a car, it is not easy to get to main entrance. If you walk, you must be in good health or you blood pressure will be high and you might...More
We went for Umrah during Ramadan. Unfortunately, the hotel is not what is described on the website. It is for sure not 5 stars as claimed. Neither the furniture, the style of the rooms, the facilities, breakfast, nor the service is 5 stars.
It is definitely not a 5* venue. Not even 4*. We had chosen this hotel because it was the cheapest 5* hotel in alaziziah. But we were very shocked and disappointed on the hotel in general. Rooms are very small and lacks day light as...More
This hotel is good if you want to visit friends or if you are going to Makkah for business, but I don’t recommend it if you are going for Umrah.
The hotel is clean and nice.
The only disadvantage is the location. It’s located in...More
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