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ZamZam Pullman Makkah

0.3 km from Mecca centre
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  • Room Service
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Abraj Al Bait Complex | Central Area Ajyad, Mecca 21955, Saudi Arabia
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784 Reviews from our TripAdvisor Community

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There are newer reviews for ZamZam Pullman Makkah
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Showing 595: English reviews
Doha, Qatar
Reviewed 6 July 2016

Was given the wrong room number at check-in - check-in staffer did not apologize when correcting his mistake. Was not given the correct room; told us to call housekeeping and ask to have the bed split. Saw an insect in the bathroom. Room service order was wrong; manager apologized - said meal was free. At check-out discovered that BOTH meals...

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Helpful?
1Thank khalidnaji133
Reviewed 5 July 2016 via mobile

We had one of our memorable stay in zamzam pullman this Ramadan great view mashallah excellent service , very helpful staff very good housekeeping .. thank u mr. Abubaker for making us feel like home .see you next year inshallah

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Thank Tahani A
Ahmed B, Manager at ZamZam Pullman Makkah, responded to this review

Dear M. Tahani, We are really delighted that you have enjoyed your stay with us and we much appreciates your positive review and comments regarding your stay at Zamzam Pullman Makkah. It is always a pleasure to receive positive feedback. I will share your review with our team. I am sure that this feedback will serve as an encouragement to...

Reviewed 4 July 2016 via mobile

Stayed at Pullman Zamzam Hotel during Ramadan The accommodation and great housekepping service were very helpful especially Mr. Abubakar and they were round the clock answering all requests .. Many thanks and appreciation for the service by the wonderful housekepping 👍👍👍

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Helpful?
Thank manaliii
Ahmed B, Manager at ZamZam Pullman Makkah, responded to this review

Dear Our Valued Guest We are really delighted that you have enjoyed your stay with us and we much appreciates your positive review and comments regarding your stay at Zamzam Pullman Makkah. It is always a pleasure to receive positive feedback. I will share your review with our team. I am sure that this feedback will serve as an encouragement...

Mumbai, India
Reviewed 3 July 2016 via mobile

MAKKAH The place Good hotel and good service in Ramadan. Very good staff and one Mr Mohamed Abubaker SIDDIQUE from there was very very helpful in making our stay comfortable. Good location near the HARAM walking distance. Very comfortable room.

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Thank rashidgani
Ahmed B, Manager at ZamZam Pullman Makkah, responded to this review

Dear Mr. Rashid , We are really delighted that you have enjoyed your stay with us and we much appreciates your positive review and comments regarding your stay at Zamzam Pullman Makkah. It is always a pleasure to receive positive feedback. I will share your review with our team. I am sure that this feedback will serve as an encouragement...

Stanger, South Africa
Reviewed 1 July 2016 via mobile

We were a few friends that booked a 2 bedroom ameeri suite. The suite consist of 2 bedrooms,2 full bathrooms, open plan loung and dining and a kitchen. Views from the rooms large windows were amazing. Mr Ahmed Badr was really helpful. We had a speedy checkin and were greeted by a fruit basket and some goodies when we got...

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Thank moosaeb
Ahmed B, Manager at ZamZam Pullman Makkah, responded to this review

Dear Mr. Moosaeb, We are really delighted that you have enjoyed your stay with us and we much appreciates your positive review and comments regarding your stay at Zamzam Pullman Makkah. It is always a pleasure to receive positive feedback. I will share your review with our team. I am sure that this feedback will serve as an encouragement to...

Bradford, United Kingdom
Reviewed 28 June 2016 via mobile

First visit at this hotel for Umrah. Only few metres from the Mosque. Excellent hotel. Fantastic location. Very helpful staff with excellent service. Food was very good. Big buffet breakfast. We really enjoyed our stay.

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Thank MAK200
Ahmed B, Manager at ZamZam Pullman Makkah, responded to this review

Dear Our Valuable Guest , We are really delighted that you have enjoyed your stay with us and we much appreciates your positive review and comments regarding your stay at Zamzam Pullman Makkah. It is always a pleasure to receive positive feedback. I will share your review with our team. I am sure that this feedback will serve as an...

England, United Kingdom
Reviewed 28 June 2016 via mobile

amazin stay and realy nyc hotel staff was soo kind .alwys stay ther evry year i go .close to makkah masjid close by food place.kids loved it .i do group booking evry year and use diff hotel this 1 of the best hotel iv been to and will b goin again 😆

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Thank Kazeema A
Ahmed B, Manager at ZamZam Pullman Makkah, responded to this review

Dear M. Kazeema, We are really delighted that you have enjoyed your stay with us and we much appreciates your positive review and comments regarding your stay at Zamzam Pullman Makkah. It is always a pleasure to receive positive feedback. I will share your review with our team. I am sure that this feedback will serve as an encouragement to...

Chicago, Illinois
Reviewed 24 June 2016

it was my 1st time in Mecca, was amazing experience, great management and staff, food delicious Thanks to all & Special thanks to Hani Harbi the smliy guy for serving us well in Al-Yassmin rest, speaks English, skills, Quick response, ZamZam my 1st choice in mecca ,

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Thank dobrajils
Ahmed B, Manager at ZamZam Pullman Makkah, responded to this review

Dear Our Valuable Guest. We very much appreciates your positive review and comments regarding your stay at the Zamzam Pullman Makkah and we are very pleased that you had enjoyed your stay it is always a pleasure to receive positive feedback. I will share your review with our team. I am sure that this feedback will serve as an encouragement...

Reviewed 24 June 2016

I had booked 2 rooms haram view via booking.com but when I reached the hotel they gave me city view small rooms and upon inquiry they said this what is available and they can't refund the money. The service was very bad and I will never stay at this hotel again.

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1Thank Naveed A
Ahmed B, Manager at ZamZam Pullman Makkah, responded to this review

Dear Mr. Naveed Thank you for taking the time to share with us your experience at Zamzam Pullman Makkah, in the first instant I would like to sincerely apologies for the shortfall in the standard of service you have received during your stay, we genuinely regret those occasions when the service does not meet expectations of our guests. I was...

Reviewed 22 June 2016 via mobile

This is the 3rd time we stayed in this hotel, I found the management very responsive to any inquiry and making sure customers are enjoying their stay, in my case Mr. Ahmed BADR the GUEST EXPERIENCE MANAGER was making sure we have were taken care of, the hotel was full during Ramadan but the team were keeping the spirit of...

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Thank Khalid A
Ahmed B, Manager at ZamZam Pullman Makkah, responded to this review

Dear Mr. Khalid, On behalf of Mr. Hamid - our General Manager- We are really delighted that you have enjoyed your stay with us and we much appreciates your positive review and comments regarding your stay at Zamzam Pullman Makkah. It is always a pleasure to receive positive feedback. I will share your review with our team. I am sure...

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Amenities

Highlights
  • Room Service
  • Restaurant
About the property
  • Wheelchair Access
Things to do
  • Restaurant
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
Services
  • Room Service
  • Laundry Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
ZamZam Pullman Makkah stands as a distinctive landmark in Makkah, located in the spectacular new Abraj Al Bait complex, directly adjoining Masjid Al Haram and the holy Kaaba in the very heart of Makkah facing King Abdulaziz gate. This masterpiece offers the finest hospitality in Makkah, having 1315 elegantly appointed rooms and suites with extravagant amenitites, two contemporary dining options and five-star-deluxe services filled with spirituality while enjoying direct views over the holy Kaaba ... more   less 

Additional Information about ZamZam Pullman Makkah

Address: Abraj Al Bait Complex | Central Area Ajyad, Mecca 21955, Saudi Arabia
Region: Saudi Arabia > Makkah Province > Mecca
Price Range: ₹ 7,173 - ₹ 19,775 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — ZamZam Pullman Makkah 5*
Number of rooms: 1315
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Travelocity, Priceline, Expedia and ACCOR so you can book your ZamZam Pullman Makkah reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
ZamZam Pullman Makkah Mecca
Hotel Style:
#9 Luxury Hotel in Mecca
#17 Best Value Hotel in Mecca
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Questions & Answers

Here's what travellers have asked, with answers from ZamZam Pullman Makkah staff and other travellers.
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Questions? Get answers from ZamZam Pullman Makkah staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room overlooking the Kaaba”
 of 5 bubbles engmohdbatook, 21 Feb 2017 | Read review
“The quadrapole rooms are in first 3 floors, the triple in 4 and 5 and the single and double in 7th and above.”
  • View from the room number 738 (double room). Al Haram is on left side.
 of 5 bubbles cijf, 19 Feb 2017 | Read review
“2 bedroom suite with kaaba view”
 of 5 bubbles ucl2000, 14 Feb 2017 | Read review
“A room that didn't too high from lobby/restaurant floor, so everytime prayer call you can quickly go downstairs”
 of 5 bubbles FazaD, 6 Feb 2017 | Read review
“best views for masjidul haram”
 of 5 bubbles Nazmus_Shakeb, 15 Jan 2017 | Read review
5 of 5