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Swissotel Makkah

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1,537 Reviews from our TripAdvisor Community

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Showing 1,099: English reviews
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Reviewed 2 days ago NEWvia mobile

We stayed at Swissotel Makkah last week for 4 days on our Umrah tip.very professional. The rooms were nice, neat and clean .The shower cubicle was a bit too crammed up but never mind. The breakfast buffet was good and the hotel staff were quite helpful and friendly despite the crowd.

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Helpful?
Thank saidayasmeenkhan
Nuneaton, United Kingdom
HOTEL’S FAVOURITE REVIEW
Reviewed 3 February 2017 via mobile

We upgraded our hotel room to Kaaba view which was amazing! Would def recommend, the view was amazing. I still think they overcharged us slightly as we had a standard triple room with city view and then they offered us a kind size with kaaba view and we paid £50 extra per night.. if I booked it from home the...

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Thank Vytaute M
About Hotel's Favourite Review
Makkah S, Manager at Swissotel Makkah, responded to this review

Dear Guest, Thank you for reviewing us. We are glad you enjoyed our services. We will glad to welcoming once again at your second home. Regards,

Islamabad, Pakistan
Reviewed 3 days ago NEW

Stayed at Swissotel for the first time. pretty conveniently located in the abraj Ul bait towers. Room was very clean and room service was very efficient and good. Breakfast buffet had a lot of dishes / salads / danishes. The only negative was that there were no live omelette station. Staff was not very friendly and hardly understood English. During...

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Thank Ahmar_n
Reviewed 6 days ago NEWvia mobile

First time i was here it was a pleasant 4 day stay for my family. We're here for umrah and the staff was top notch. Room service was excellent thanks to faizan and rizan for attending us to our room needs. Places from our stay to masjidil haram was abt 5 mins walks. I would recommend this place again and...

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Thank Aidil N
Makkah S, Manager at Swissotel Makkah, responded to this review

Dear guest Aidil, Thank you very much for the lovely review, we are glad you enjoyed our services and staying at our location and rooms. Swissôtel Makkah staff at your disposal. We very much look forward to welcoming you back soon at Swissôtel Makkah. Best regards,

Reviewed 1 week ago via mobile

First time experience at Swissotel Makkah..so far good..good for recommendation from food in restaurant to housekeeping (thanks to MM Rubel & M Rizan)and other services. Hotel is nearby Al Haram area,good recommendation for all.

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Thank Ha S
Makkah S, Manager at Swissotel Makkah, responded to this review

Dear Guest. Thank you for the lovely review, We are glad you experienced luxury at its finest and we hope those moments will turn into memories. We are looking forward to welcoming you again at your home away from home. Regards,

Reviewed 1 week ago via mobile

My first time in this hotel. Excellent Service. Stayed for 6 days night. My room no is 332. The food is good and room is clean and housekeeping very excellent. Would like to come again. The people are friendly and check the room everyday.We thanks to Mr Rizan for excellent service.

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Helpful?
Thank Abdullah M
Makkah S, Manager at Swissotel Makkah, responded to this review

Dear valued guest, Thank you very much for the lovely review, we are glad you enjoyed our services and staying at our location and rooms. Swissôtel Makkah staff at your disposal. We very much look forward to welcoming you back soon at Swissôtel Makkah. Best regards,

Reviewed 1 week ago

We had a stay of 7 days at this good hotel. everything was near to the perfect, the only imperfection was that the wifi was not free. the breakfast and the coffee shops were closest to the perfection. It was neat clean and healthy living

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Thank John M
Makkah S, Manager at Swissotel Makkah, responded to this review

Dear valued guest, Thank you very much for the lovely review, we are glad you enjoyed our services and staying at our location and rooms. Swissôtel Makkah staff at your disposal. We very much look forward to welcoming you back soon at Swissôtel Makkah. Best regards,

Reviewed 1 week ago

Great location, definitely more 5* than the previous hotels I have stayed in Saudi. We stayed for 5 nights. Very clean hotel! The cleaner on our floor was amazing, very friendly, very efficient, cleaned our room everyday and the first day where we accidentally clicked do not disturb button, he caught our attention in lobby and asked if we needed...

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Thank Mariyam A
Makkah S, Manager at Swissotel Makkah, responded to this review

Dear Guest, Thank you for reviewing us. We are glad you enjoyed our services. Furthermore, we will be sharing your comments with the relevant department and rest assured your next stay with us will be will be a more memorable one Regards,

Reviewed 1 week ago via mobile

This is my second visit to this hotel.....room service is excellent They have now a free wifi Very close to Alharam and shopping market The rooms is very clean and tidy Room cleaner (Rubal)and his supervisor (Rizan) are very friendly and they interest in our extreme comfort. The only thing I have comment about is the breakfast....it should be more...

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Helpful?
Thank Rasha A
Makkah S, Manager at Swissotel Makkah, responded to this review

Dear valued guest, Thank you very much for the lovely review, we are glad you enjoyed our services and staying at our location and rooms. Swissôtel Makkah staff at your disposal. We very much look forward to welcoming you back soon at Swissôtel Makkah. Best regards,

Jordan
Reviewed 1 week ago via mobile

Last month I was stayed in swissotel makkah in floor no 3101 room is very dirty every where dust under the bed have garbage all the furnitures is dirty condition & sticky every where shower door is brownish colour the housekeeping staff they didn't touch shower room have fungus all the floor tiles black colour when I was open the...

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Helpful?
Thank ahmedami
Makkah S, Manager at Swissotel Makkah, responded to this review

Dear Guest, Thank you for reviewing us .we would like to apologize for any inconvenience caused from our side. Please send us your contact details as a private message to better understand and resolve the issues you faced. Rest assured your next stay with us will be a more memorable one. ٍSwissotel Makkah Management Regards,

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
Swissotel Makkah is not only the first Swissotel to be opened in Saudi Arabia, but is also the first to commence in the entire Middle East. As part of the prestigious Abraj Al Bait complex, the deluxe Swissotel Makkah is a contemporary five-star hotel located in close proximity to the holy Masjid Al Haraam, overlooking the Ka’aba, as well as the entire Masjid. The Swissotel Makkah offers 1,487 elegant rooms and suites with modern contemporary design that complements the rich, hospitable values of Arab culture. The hotel includes two restaurants, one meeting room, and one business centre. With private entrances that make it easier for pilgrims to reach the Masjid Al Haram, Swissotel is also the only Makkah hotel with a direct entrance through Ajyad Street. ... more   less 

Additional Information about Swissotel Makkah

Address: Ajyad Street | King Abdul Aziz Endowment, Mecca 762, Saudi Arabia
Region: Saudi Arabia > Makkah Province > Mecca
Price Range: ₹ 8,508 - ₹ 33,610 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Swissotel Makkah 5*
Number of rooms: 1487
Reservation Options:
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Also Known As:
Swissotel Makkah Mecca
Hotel Style:
#5 Family Hotel in Mecca
#11 Luxury Hotel in Mecca
#16 Best Value Hotel in Mecca
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Questions & Answers

Here's what travellers have asked, with answers from Swissotel Makkah staff and other travellers.
31 questions
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Dubai, United Arab Emirates
over a year ago

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Questions? Get answers from Swissotel Makkah staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Haram View”
 of 5 bubbles E6314JGjohnm, 15 Mar 2017 | Read review
“Fantastic location.”
 of 5 bubbles iftikhar786, 9 Mar 2017 | Read review
“If you can go for the Kaabah view room.”
 of 5 bubbles Valiant_Cruiser, 22 Feb 2017 | Read review
“prior booking is essential”
 of 5 bubbles khalil2017, 14 Feb 2017 | Read review
“not sure I don't know”
 of 5 bubbles sozi_11, 13 Feb 2017 | Read review
5 of 5