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Makkah Clock Royal Tower, A Fairmont Hotel

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Traveller (1303)
Room & Suite (486)
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Overview
  • Excellent49%
  • Very good24%
  • Average11%
  • Poor6%
  • Terrible10%
Travellers talk about
“prayer room”(56 reviews)
“kaaba view”(73 reviews)
“shopping mall”(42 reviews)
AMENITIES
Free Wifi
Breakfast Buffet
Air Conditioning
Non-Smoking Hotel
Restaurant
Room Service
Suites
5 Star Hotel
All hotel details
Additional information
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Reviews (2,252)
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All reviewsprayer roomkaaba viewshopping mallmemorable staythe ground floorjunior suitein room diningprayer areaexcellent hotelhotel lobbyroom service isprayer timesholy citymasjid al haramfood courthouse keepingumrah trip
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121 - 125 of 1,425 reviews
Reviewed 28 December 2017

Perfect location. Management and scf are very Very supportive and cooperative. Dera restaurant was very good option for the breakfast. Needs some improvement in the room service and the room cleaning aarangment.More

Review collected in partnership with fairmont.com
Thank Mufleh I
Response from Makkah S, Guest Relations Manager at Makkah Clock Royal Tower, A Fairmont HotelResponded 10 January 2018

Dear Guest, Greetings from Fairmont Fairmont Makkah Clock Royal Tower! Thank you for your patronage and for taking the time to give us your valuable feedback. We are glad you enjoyed your stay with us and your overall experience was positive. However, we are looking...More

Reviewed 28 December 2017

the hotel is very accommodative and extremely convenient location. The room has a nice set up but the bedding is not very luxury. However, do not expect extra service like room service as the service is very slow and not attentive. It's a hotel for...More

Review collected in partnership with fairmont.com
Thank 749aaa
Response from Makkah S, Guest Relations Manager at Makkah Clock Royal Tower, A Fairmont HotelResponded 10 January 2018

Dear Guest, Thank you for taking the time to review your stay at Fairmont Makkah Clock Royal Tower. At Fairmont Makkah Clock Royal Tower, our motto is to provide superior guest services and ensure your stay is more than comfortable. We appreciate your feedback and...More

Reviewed 28 December 2017

Superb location for Haram can pray Salah with Haram view.The room was excellent staff friendly. Restruant on M2 level served varied but Quality food. There are many efficient managers but Riyaz Hussain and Imran the concierge stand out.More

Thank Kelly1232013
Response from Makkah S, Guest Relations Manager at Makkah Clock Royal Tower, A Fairmont HotelResponded 10 January 2018

Dear Guest, We appreciate that you took the time to share your experience at Fairmont Makkah Clock Royal Tower about your comfortable stay. At Fairmont, we strive to provide superior service with the highest regards to quality, safety, and satisfaction; and your feedback is extremely...More

Reviewed 28 December 2017 via mobile

We were a family of four and stayed in this wonderful hotel. We were up graded to the two bedroom/two bathrooms suite with a view of the Haram. Rooms are clean and new with all the amenities except a slipper bag which would have been...More

Thank Mahira A
Response from Makkah S, Guest Relations Manager at Makkah Clock Royal Tower, A Fairmont HotelResponded 10 January 2018

Dear Guest, We appreciate you taking the time to providing us with a feedback about your stay, as it motivates us to serve you better. We have noted your discontentment with our services and your feedback. We will check with the relevant departments regarding your...More

Reviewed 27 December 2017

It was a good experience & hospitality. Excellent breakfast and in-room dining. The only thing that will prevent me to choose the hotel again is the elevators. You need to take 2 elevators to reach Harram. Otherwise excellent experience.More

Review collected in partnership with fairmont.com
Thank aawadi_673560
Response from Makkah S, Guest Relations Manager at Makkah Clock Royal Tower, A Fairmont HotelResponded 10 January 2018

Hello Guest, Thank you for notifying us of your recent experience at Royal Tower. At Fairmont, we strive to provide superior service with the highest regards to quality, safety, and satisfaction; and your feedback is extremely important to us. We have noted your discontentment with...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Room Service
Restaurant
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Spa
Details
Price range
US$ 94 - US$ 1,108 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Romantic Hotel in Mecca
#5 Family Hotel in Mecca
#17 Luxury Hotel in Mecca
#29 Best Value Hotel in Mecca
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$ 94 - US$ 1,108 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Romantic Hotel in Mecca
#5 Family Hotel in Mecca
#17 Luxury Hotel in Mecca
#29 Best Value Hotel in Mecca
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (1303)
Room & Suite (486)
Dining (45)
Business Centre & Event Rooms (7)
Family and Play Areas (2)
Questions & Answers
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Far7861
23 May 2018|
AnswerShow all 6 answers
Response from Silenttraveller2009 | Reviewed this property |
Well the Fairmont is right at the door step of the Haram, opposite King Abdul Aziz gate. It is based in the Clock Tower Abraj Bait complex (mall) which is an endowment project to fund the running costs of the Haram, as I've... More
1
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Silenttraveller2009
20 March 2018|
AnswerShow all 2 answers
Response from _svahow | Reviewed this property |
i know that it includes and excellent breakfast and most travel package include dinner also, myself i like to enjoy the local food how i get to me the locals, hope this helps also check hotel website has tones of info. happy... More
1
Vote
shaikh52
19 March 2018|
AnswerShow all 2 answers
Response from Sol P | Reviewed this property |
I think this question is more for the hotel management but if you become a Fairmont President club member then you can have breakfast on executive floor.
1
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Room Tips
"Haram view and a high floor"
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"You can get a bird's eye view of the Kaaba if you go to the floor that has the masjid."
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"Trey find a room on upper floors so the Kaaba view is clear & good."
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"Ask for low floor room, given the length of time it takes using the lifts - if outside Haram view isn't..."
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