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Jerusalem Gate Hotel

43 Yirmiyahu, Jerusalem 9446728, Israel
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1 room, 2 adults, 0 children
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  • Shabbat of a Lifetime
    1.2 km
  • 4 star hotel
  • Free Wifi
Reviewed 4 weeks ago
Best location, friendly staff
this hotel knows how to give good service. The check in was... more
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397 Reviews from our TripAdvisor Community

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Showing 231: English reviews
Melbourne, Australia
Reviewed 2 weeks ago via mobile

Clean rooms and decent breakfast but customer service is poor. Could not check in until 9pm without any apology or reason given. Staff at reception more interested in their mobile phones then answering questions. Keys failed to work a few times too. In need of improvement

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Helpful?
Thank Chriskgee
Hamburg, Germany
Reviewed 3 weeks ago

We stayed at this hotel for 3 nights last month. The location is excellent as it is in the center of the city, the cleanliness is reasonable. I did not find that maintenance of the hotel is being done well. The bathroom sink would not drain water, the door of the bathroom did not close properly.... to say the least....

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Helpful?
Thank Arvind Kumar S
Sharon, Massachusetts
Reviewed 4 weeks ago via mobile

I am displeased. I prepaid for 2 rooms to be connected (I have kids) but upon check-in they informed me that they had NO connecting rooms, so we were placed in one small room with two twin beds (attached). They offered to put us in 2 different rooms (not connecting) but how the heck is that supposed to help when...

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Thank ilovetheidf
Reviewed 4 weeks ago via mobile

this hotel knows how to give good service. The check in was fast, friendly staff, Naama took us to a room and explain about the hotel. Abbas helped us to find trip in Jerusalem. Good food specially breakfast. Khalil was very nice with us. Very good location.

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Helpful?
Thank Nnnn17
Weiden, Germany
Reviewed 4 December 2016 via mobile

The shower flooded the bathroom every day: supposedly was fixed twice to no avail. No amenities except for a television the size of a laptop which the first night we could not use because the remote was burned by the acid of old batteries. The hairdryer came off the wall the first time we tried to use it. The water...

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Helpful?
Thank cauchigrech1
Adi O, Manager at Jerusalem Gate Hotel, responded to this review

Dear Guest, The hotel's Directors and staff members are very sensitive to guests' comments and reviews. Each topic is thoroughly verified and constant actions are taken to ensure the quality of service hotel guests stay. We appreciate your feedback and trust that you will see them as an isolated matters and not a common practice of our hotel service. Kind...

Hillburn, New York
Reviewed 28 November 2016

I'm happy to report I saw big changes at this hotel since my last visit 6 months ago, very friendly staff at check in, room very neat & clean, huge breakfast menu with choice of many salads buffet style very nicely prepared, front desk was very helpful in getting a taxi at 3:00am and called again when taxi didn't shop...

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Helpful?
Thank jsrh20
Adi O, Manager at Jerusalem Gate Hotel, responded to this review

Dear Guest. Thank you very much for giving us a perfect rating . We're very pleased that you have enjoyed the hotel staff, and also have appreciated the rooms and breakfast . We're sure our entire hotel staff also enjoyed meeting your needs as much as you enjoyed your stay. Looking forward to see you again very soon. The Jerusalem...

Lisbon, Ohio
Reviewed 9 November 2016 via mobile

Above average hotel with a nice lobby and bar. It was sometimes hard to get an elevator during morning and dinner hours. The desk was not very helpful with requests. The rooms are very small with 2 twin beds, tea pot, and refrigerator. The dinner buffets had lots of salads and 2 or 3 meat choices. The food was average...

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Helpful?
Thank SweeneyToot
Adi O, Manager at Jerusalem Gate Hotel, responded to this review

Dear Guest Thank you for your feedback We're pleased that you have enjoyed the lobby and bar We took a note of the matters you have mentioned concerning the food and will share them with our teams in order to ensure best customer experience and stay in our hotel The Jerusalem Gate Hotel Management Team

Ann Arbor, Michigan
Reviewed 5 November 2016

Jerusalem Gate Hotel is walking distance to the new Conference Center and much cheaper than the slightly closer Crowne Plaza. You can enter through a mall and take a tunnel under Yafo street to your conference. It is also semi-walking distance (about 30-40 min, 1-2 miles) to downtown, the Yehuda Mehane market and the old city, which is important on...

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Helpful?
Thank margitmargalit
Adi O, Manager at Jerusalem Gate Hotel, responded to this review

Dear Guest Thank you for choosing the Jerusalem Gate Hotel and also thank you for your feedback We're very pleased that you have enjoyed location and also have appreciated our breakfast We took a note of the matter you have mentioned and will share them with our teams in order to ensure best customer experience and stay in our hotel...

Israel
Reviewed 25 October 2016 via mobile

That place ia nice hotel. The lobby gives you feel luxury but its not really like that. The rooms is ok, with good breakfast. The location is terrible. Nearly the central station of Jerusalem. All day you can hear sound of buses. More than that, there is nothing in the hotel's area, except of buses.

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Helpful?
Thank tomers75
Adi O, Manager at Jerusalem Gate Hotel, responded to this review

Dear Guest Thank you for your feedback. We're very pleased that you have enjoyed the hotel room and also have appreciated the breakfast . Looking forward to see you again soon. The Jerusalem Gate Hotel Management Team

Mumbai, India
Reviewed 20 September 2016

Since the hotel is at the entrance of Jerusalem.. Its called Jerusalem Gate hotel.. It has bus and train station just round teh corner and also shops around.. We arrived during the Shabat period and hence the hotel was full of Jews staying at the hotel and worshippig in teh synagogue thus there was no service avaulabke and 1 lift...

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1Thank vickygada
Adi O, Manager at Jerusalem Gate Hotel, responded to this review

Dear Guest Thank you very much for your feedback. We're very pleased that you have enjoyed the hotel location, and also have appreciated the rooms and breakfast . We really look forward welcoming you back during your next stay in Jerusalem . The Jerusalem Gate Hotel Management Team

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Amenities

Highlights
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
  • Restaurant
  • Breakfast included
About the property
  • Wheelchair Access
Things to do
  • Bar/Lounge
  • Restaurant
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Paid Wifi
  • Paid Internet
Services
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Free Parking
  • Breakfast included
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Jerusalem hotels: old tradition, special atmosphere, warm reception and great Jerusalem hospitality. The Jerusalem Gate Hotel conceptualizes everything that a Jerusalem hotel in the Holy City has. It embodies a spirit of health, happiness & high standards of service. Amongst all, the true Jewish ambiance of what is specific to a unique Hotel in Jerusalem. Its easily accessible to any part of the city. The Jerusalem Gate Hotel is one of the best Jerusalem hotels. It has 10 floors, 298 rooms, comfort rooms, to deluxe rooms, singles, doubles, twins and triples for the family. The rooms featuring air conditioning unit / heating, direct dial phone, cable TV, hair dryer and free Wi-Fi in the lobby and hotel's rooms. .A multilingual team is always available for you. Our Shopping Mall, attached to the Hotel is a shopper's paradise, with a varied choice of designer stores, pharmacy, hairdressing salon, jewelry stores, fitness center and eating places. Across the road there is an emergency facility, open 24 hours per day and around the corner is the new Main Bus Terminal which allows the guest to hop on a bus to any part of the city or even to another part of Israel and also with a short walking distance from the light city train station. What makes the Jerusalem Gate Hotel unique in its kind is that this is the only hotel in Jerusalem that offers "Le Mehadrin Glatt Kosher meals" and a Mikve for men on site. ... more   less 

Additional Information about Jerusalem Gate Hotel

Address: 43 Yirmiyahu, Jerusalem 9446728, Israel
Region: Israel > Jerusalem District > Jerusalem
Price Range: ₹ 5,733 - ₹ 9,964 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Jerusalem Gate Hotel 4*
Number of rooms: 298
Reservation Options:
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Hotel Style:
#39 Luxury Hotel in Jerusalem
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Questions & Answers

Here's what travellers have asked, with answers from Jerusalem Gate Hotel staff and other travellers.
2 questions
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New York City, New York

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“come and enjoy the hotel and the mall under the hotel”
 of 5 bubbles jsrh20, 28 Nov 2016 | Read review
“Don't get a room near the very noisy elevators - all night noise, especially on Shabbat”
 of 5 bubbles margitmargalit, 5 Nov 2016 | Read review
“If you are older and don't want to be disturbed by youngsters request a room on the 7 th floor and away from the lifts!”
 of 5 bubbles vlaidler14, 29 Jul 2016 | Read review
“avoid rooms next to elevators”
 of 5 bubbles jsrh20, 31 May 2016 | Read review
“Don't come to this hotel”
 of 5 bubbles 507miriams, 30 Dec 2015 | Read review
5 of 5