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Crowne Plaza Hotel Jerusalem

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1,397 Reviews from our TripAdvisor Community

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Showing 986: English reviews
London, United Kingdom
Level Contributor
24 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed yesterday NEW

This is a large hotel on the edge of Jerusalem, within walking distance of the old market and the tram which runs along Jaffa Street. The rooms are a reasonable size and each has a balcony. Another plus is its close proximity to the convention center. But the hotel is also favored by large coach parties, hence at breakfast time,... More 

Helpful?
Thank Little_Leo
The Netherlands
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 days ago NEW via mobile

I have stayed again at this wonderfull hotel. The location is fantastic , but that is not the main reason that i keep returning to this hotel. It's the warm feeling that i get, the feeling of home away from home. The wonderfull staff ,especialy Nour who goes goes out of his way to make my stay alone or with... More 

Helpful?
Thank Chavi S
Riad A, Front Office Manager at Crowne Plaza Hotel Jerusalem, responded to this review

Dear Chavi s, We would like to thank you for taking the time to write your review regarding your recent stay at Crowne Plaza Jerusalem hotel. We were exciting to read that you had a successful vacation. All your kind words will received to our staff and board . We look forward to welcoming you again at Crowne Plaza Jerusalem... More 

London, United Kingdom
Level Contributor
36 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 6 days ago NEW

Stayed here again nice hotel great recognition for ihg platinum members upgraded room and all the other extras one deserves without having to ask room clean with great view of the city the only reason i didnt give 5 stars is still the parking for hotel guests situation big car park outside hotel but almost always full not only with... More 

Helpful?
Thank michael g
Riad A, Front Office Manager at Crowne Plaza Hotel Jerusalem, responded to this review

Dear GUEST , We thank you for taking the time to share with the us the great experience you had at the Crowne Plaza Jerusalem. We aspire to the highest standards of hosting, as IHG platinum guests like you are the best evidence for that. We are happy you enjoyed your stay. We are looking forward to host you again... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 week ago via mobile

I read most of the reviews on this hotel and almost cancel my reservation for my friends and I, ten rooms in total. I'm glad we didn't. It's possible that they did struggle for a while in the past, but the new administration is changing the things around here for good. Great service and very clean rooms. Food was excellent.... More 

Helpful?
1 Thank Richard G
Riad A, Front Office Manager at Crowne Plaza Hotel Jerusalem, responded to this review

Dear Richerd G, Thank you for your review regarding your recent stay at Crowne Plaza Jerusalem. I am happy you were satisfied with the service you received. Please be sure I've shared your comments with our faithful staff members and we all thank you for your kind words. Hope to host you again in a nearest future. Sincerely Hotel Management. More 

Level Contributor
44 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 2 weeks ago

We stayed here for 4 days but this was a great disappointment. The hotel is tired and needs a lot of renovation. Rooms were not cleaned. Towels and bath mat were not changed every day. Teabags and creamer were not replenished. Staff were very rude and unhelpful even with small requests. Service is deplorable and they feel that you are... More 

Helpful?
1 Thank Mahtanid
Riad A, Front Office Manager at Crowne Plaza Hotel Jerusalem, responded to this review

Dear Guest, Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.... More 

Los Angeles, California
Level Contributor
8 reviews
3 hotel reviews
Reviewed 2 weeks ago

We stayed there for three nights during our tour and included buffet breakfast and dinner. Looks like they get most of their business from tour groups. While the lobby looks ok, the hallways and rooms need some updating. This is a large hotel, with only one elevator bay. Thus, it is a long walk to get to your room. Also,... More 

Helpful?
Thank atabanilla
Riad A, Front Office Manager at Crowne Plaza Hotel Jerusalem, responded to this review

Dear Guest, Thank you for your feedback regarding your recent visit at Crowne Plaza Hotel Jerusalem and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the room conditions. Your comments about the consistency of the menu and the fruits will be notice to the attention of the chef, Rest assured that these... More 

Dana Point, California
2 reviews
Reviewed 2 weeks ago via mobile

The view of the city is amazing. The staff was overall friendly. The rooms were in good condition, they need a bit of updating. The gym was great and their signature restaurant was really good. Overall it was a great place to stay.

Helpful?
Thank seankapp
Riad A, Public Relations Manager at Crowne Plaza Hotel Jerusalem, responded to this review

Dear Guest, We are delighted you had such a wonderful experience at the Crowne Plaza Jerusalem Hotel the value of accommodating our guests to the fullest. We are proud to hear when a guest enjoys the hotel services .we have been sure to take your comments about the room for further retraining and assessment where possible. We hope to see... More 

San Diego, California
Level Contributor
86 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 3 weeks ago via mobile

3 star hotel at best. Staff is friendly and very helpful but hotel needs an update. Tallest hotel in Jerusalem, central but feels like an 80s hotel. Older vacuum like hair dryers in the rooms. Rooms have a thermostat but when we wanted to turn the heater on we were informed it only blows out air meaning neither AC nor... More 

Helpful?
Thank MONKEYBUZZ
Riad A, Front Office Manager at Crowne Plaza Hotel Jerusalem, responded to this review

Dear Guest , Thank you for taking the time to share your detailed thoughts following your stay with us. Comments such as these are invaluable in our monitoring and developments of services and amenities. It is always our aim to provide our guests the highest standards throughout the hotel, so we are sorry to hear when a guest feels we... More 

Bern, Switzerland
Level Contributor
25 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 3 weeks ago via mobile

At 225$ a night this hotel, in desperate need of renovation, is really overpriced. The lack of service attitude of some members of staff is baffling. My room had an interconnecting door to a neighboring room with zero noise insulation. The breakfast is pure anarchy. The location is out of the touristic area so as a tourist you would need... More 

Helpful?
Thank Bas59300
IHGService, Guest Relations Manager at Crowne Plaza Hotel Jerusalem, responded to this review

Dear Bas59300, Thank you for your feedback regarding your stay at Crowne Plaza Hotel Jerusalem. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry we fell below your expectation regarding customer service, sound proofing and breakfast experience. We will address these concerns. We take all reviews positive and negative very seriously,... More 

Westport, Washington
Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 3 weeks ago

My wife and I stayed in a room on the 18th floor, for five nights. We had a great view of the Harp Bridge and the area to the North. The room was everything you would expect from a top-rated hotel. It was modern, comfortable (king sized bed), quiet, spacious, clean, and had all the amenities you would normally expect,... More 

Helpful?
Thank Ralph B
Riad A, Front Office Manager at Crowne Plaza Hotel Jerusalem, responded to this review

Dear Ralph, Thank you for your review regarding your recent stay at Crowne Plaza Jerusalem. I am happy you were satisfied with the service you received. Please be sure I've shared your comments with our faithful staff members and we all thank you for your kind words. Hope to host you again in a nearest future. Sincerely yours, Judith Ginzler... More 

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The Crowne Plaza Jerusalem hotel is ideally located at the entrance to the capital, half an hour drive from Israel's international airport and within walking distance from the Knesset - the Israeli parliament and Supreme Court with their unique architecture, also in the vicinity the museums district. the Crowne Plaza Jerusalem hotel is the tallest building in the city and an impressive land mark. All rooms have balconies and are over looking the panoramic views of the old city and new quarters with breathtaking scenery of Judea hills in their backgrounds. The hotel offers a variety of banqueting solutions from 30 to 900 participants in a theater style seminar at our modern and audio-video equipped conference hall or at a sit down gourmet function as per your request. Within a few seconds walk the biggest indoor convention complex in Israel The ICC. At the Crowne Plaza Jerusalem You'll find the most updated executive services, Club lounge on the top 21st floor, Wireless high speed Internet connection in all rooms & public areas. Covered heated swimming pool and SPA including 2 tennis courts, gym, wet and dry sauna and workout studio classes. From It's great location you are invited to walk or a drive to each of this holy city's specially characterized historic areas and get back to your home away from home at the Crowne Plaza Jerusalem. ... more   less 

Additional Information about Crowne Plaza Hotel Jerusalem

Address: Givat Ram, Jerusalem 91130, Israel
Region: Israel > Jerusalem District > Jerusalem
Price Range: ₹ 6,361 - ₹ 14,021 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Crowne Plaza Hotel Jerusalem 4*
Number of rooms: 397
Reservation Options:
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Also Known As:
Crowne Plaza Jerusalem
Jerusalem Crowne Plaza
Hotel Style:
#12 Spa Hotel in Jerusalem
#13 Family Hotel in Jerusalem
#22 Business Hotel in Jerusalem
#25 Luxury Hotel in Jerusalem
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Hotel Jerusalem staff and other travellers.
13 questions
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Tel Aviv, Israel
1 month ago
Beit Shemesh, Israel
3 months ago
5 months ago
Jerusalem, Israel

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Questions? Get answers from Crowne Plaza Hotel Jerusalem staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher floors are better if you want a quiet room.”
 of 5 bubbles Little_Leo, 3 Dec 2016 | Read review
“Ask for rooms close to the elevators.”
 of 5 bubbles atabanilla, 17 Nov 2016 | Read review
“This is a very tall building, so choose a room on a floor based on how good of a view you want.”
 of 5 bubbles 775ralphb, 8 Nov 2016 | Read review
“Find a good room by going to another hotel!”
 of 5 bubbles silke805, 5 Nov 2016 | Read review
“In a high floor with a terrace”
 of 5 bubbles 4299103, 30 Oct 2016 | Read review
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