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I have never dealt with a more incompetent and rude check-in staff. They went from one location to another, ignoring who was in line next and dealing with whomever arrived. Rooms were less than marginal and the balcony was crumbling apart. Lifts were dirty. Never...More
Response from Avital K, Duty Manager at Crowne Plaza Hotel JerusalemResponded 3 days ago
W apologize for this experience. Your comments regarding service and cleaning will be forward to relevant departments.
We stayed for two nights we were given a brand new room on the 9th floor, we are IHG members and it was really nice, the first night there was a small problem after bringing it to their attention we were given an up grade...More
Response from Avital K, Duty Manager at Crowne Plaza Hotel JerusalemResponded 4 August 2018
Thank you for sharing with us your review! We will be glad to welcome you again in Crowne Plaza Jerusalem Hotel!
This hotel does not deserve to be called a "hotel". the rooms are dirty, the service by the staff is poor, and the building is old and neglected,( although some floors are Refurbished).
We stayed at the hotel for jewish new year eve., a group...More
Response from Avital K, Duty manager at Crowne Plaza Hotel JerusalemResponded 1 week ago
We sincerely apologize for this all experience and your inconvenient. Your comments will be forward to relevant departments.
I was sold fake silver candlesticks by the judaic shop in the Crowne Plaza Jerusalem. The owner of the store swore they were real silver, not plated. It turned out that they were simply pieces of plastic with some coating of paint. Thank you to...More
Really dissapointed with this hotel to say the least.Staff tired and cranky most of the time.Rooms are outdated and not serviced properly, bar fridge had a horrible smell when we first arrived only to find a half eaten tin of mouldy olives in there. Bar...More
Thank Chris W
Response from Avital K, Duty Manager at Crowne Plaza Hotel JerusalemResponded 3 weeks ago
We apologize for this experience. Your comments will be forward to relevant departments.
Hotel with 3 restaurants, walk to International Convention Centre Popular property highlights Free WiFi Restaurant Swimming pool Business center Laundry facilities Location Located in the heart of Jerusalem, ...Morethis spa hotel is within a 05-minute walk of Supreme Court of Israel and International Convention Centre. Mahane Yehuda Market and Knesset are also within 1 mi (2 km). Hotel Features 3 restaurants, a full-service spa, and an indoor pool are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a health club, a bar/lounge, and a sauna are onsite. Room Amenities All 397 rooms provide conveniences like sofa beds and coffee makers, plus free WiFi and balconies. Guests will also find 24-hour room service, satellite TV, and minibars. Less
Star ratings indicate the general level of features and amenities to expect. They are provided to TripAdvisor by third-party partners such as Expedia and Giata.