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Crowne Plaza Hotel Jerusalem

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Crowne Plaza Hotel Jerusalem
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1,454 Reviews from our TripAdvisor Community

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Showing 1,022: English reviews
Reviewed yesterday NEW

This is a large and busy chain hotel but great efforts are made to ensure good and friendly service - a personal call to the room on the first evening for example to check if there were any problems. We used the lobby bar/restaurant and found the food and service good. There is a huge array of choice for breakfast....

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Helpful?
Thank Judith S
London, United Kingdom
Reviewed 2 days ago NEW

We went here with our kids for half term from Sun-Thurs. we got upgraded top club rooms which was amazing as regular rooms can be a little grotty!! service was great throughout, breakfast was not bad at all and the indoor pool saved our holiday as we had rain everyday. The only negative comment is that the parking facilities at...

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Helpful?
Thank josh m
Reviewed 2 days ago NEW

We arrived for a three day conference and had parking issues. The lobby when we entered felt like a market place, the reception staff were indeferent however slightly nicer than the parking attendant. Room service (Bina) and house keeping staff were great, I wouldn't go back nor recommend this hotel .

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Helpful?
Thank Revital H
Boston, Massachusetts
Reviewed 3 days ago NEW

The room was in bad shape. Carpets had multiple cigarette burns on them. Furniture was dirty, it had paint chips on them from the ceitling. Got here on a Saturday night so it was extremely busy for Shabbat. Staff were nice. Hotel is old and it shows.

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Helpful?
Thank Mike A
Riad A, Guest Relations Manager at Crowne Plaza Hotel Jerusalem, responded to this review

Dear Mike, Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the room conditions. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again. Sincerely, Judith Ginzler Guest Relation

Tel Aviv District, Israel
Reviewed 6 days ago NEW

The location is excellent, but everything else is just adequate. The rooms are nice and clean, but small. Service at the front desk is prompt and congenial, but they had to be reminded to fulfill our requests. Avoid the small cafe in the lobby. The food is ok, but the service is terrible. You literally have to drag a waiter...

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Helpful?
Thank Goldiok
Riad A, Guest Relations Manager at Crowne Plaza Hotel Jerusalem, responded to this review

Dear Guest, Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of...

Germany
Reviewed 6 days ago NEWvia mobile

I stayed at the Crowne Plaza Jerusalem for a conference in 2016. The hotel is well located, clean, the staff was friendly. The breakfast buffet was properly amazing! Granted, the place could use a general lifting. The spa was the only real negative point. It was loud and everything but quiet, which is a bit counterproductive. The sauna looked like...

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Helpful?
Thank Fluffy184
Riad A, Guest Relations Manager at Crowne Plaza Hotel Jerusalem, responded to this review

Dear Guest, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. Rest assured that your comments about the spa will be looked into. We value your comments We hope you will visit us again. Sincerely, Judith Ginzler...

Jerusalem, Israel
Reviewed 1 week ago

For years have been coming here for the location. Every year the level is going lower and lower. The rooms are old and not well kept ( black out does not cover the window, stinky carpets, old furniture and else). Cigarette smoke is all over the rooms, and when I called reception, the answer was that I could change rooms...

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Helpful?
Thank Ilansz
Riad A, Guest Relations Manager at Crowne Plaza Hotel Jerusalem, responded to this review

Dear Guest, Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the room conditions. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again. Sincerely, Judith Ginzler Guest Relation

Texas
Reviewed 1 week ago

The location of this hotel is good - take advantage of local spots within walking distance. The hotel is a work in progress. The rooms appear to have been updated, but are dark with minimal lighting.The bathrooms have not been touched and need work. Discolored vanity and our shower did not provide hot water. We had two rooms, so I...

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Helpful?
Thank TheTexasTerrys
Riad A, Guest Relations Manager at Crowne Plaza Hotel Jerusalem, responded to this review

Dear Guest, Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the room conditions the bathroom. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again. Sincerely, Judith Ginzler...

Budapest, Hungary
Reviewed 3 weeks ago

Lovely hotel, joyful and helpful people at the front desk. Rooms are clean, pillows are extra comfortable. The pool is huge and well warmed, i did notice a stray cat in there though.. but im starting to get the impression that cats are everywhere here in Israel...especially in the old city. Breakfast was good, the perosn in charge (tall bald...

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1Thank nikisuranyi
Budapest, Hungary
Reviewed 3 weeks ago

The hotel is overall Ok. The main good thing about it is it's location, it's right in the middle of the city; right next to the central bus station which you can use to go almost anywhere(Tel-aviv,Haifa,Eilat,..) it's also very close to Mahne Yehuda-a very nice shops area. i would mention that the pool needs more often cleaning, and the...

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Helpful?
Thank komoroczybalazs

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The Crowne Plaza Jerusalem hotel is ideally located at the entrance to the capital, half an hour drive from Israel's international airport and within walking distance from the Knesset - the Israeli parliament and Supreme Court with their unique architecture, also in the vicinity the museums district. the Crowne Plaza Jerusalem hotel is the tallest building in the city and an impressive land mark. All rooms have balconies and are over looking the panoramic views of the old city and new quarters with breathtaking scenery of Judea hills in their backgrounds. The hotel offers a variety of banqueting solutions from 30 to 900 participants in a theater style seminar at our modern and audio-video equipped conference hall or at a sit down gourmet function as per your request. Within a few seconds walk the biggest indoor convention complex in Israel The ICC. At the Crowne Plaza Jerusalem You'll find the most updated executive services, Club lounge on the top 21st floor, Wireless high speed Internet connection in all rooms & public areas. Covered heated swimming pool and SPA including 2 tennis courts, gym, wet and dry sauna and workout studio classes. From It's great location you are invited to walk or a drive to each of this holy city's specially characterized historic areas and get back to your home away from home at the Crowne Plaza Jerusalem. ... more   less 

Additional Information about Crowne Plaza Hotel Jerusalem

Address: Givat Ram, Jerusalem 91130, Israel
Region: Israel > Jerusalem District > Jerusalem
Price Range: ₹ 6,654 - ₹ 14,315 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Crowne Plaza Hotel Jerusalem 4*
Number of rooms: 397
Reservation Options:
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Also Known As:
Crowne Plaza Jerusalem
Jerusalem Crowne Plaza
Hotel Style:
#13 Spa Hotel in Jerusalem
#13 Family Hotel in Jerusalem
#22 Business Hotel in Jerusalem
#28 Luxury Hotel in Jerusalem
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Hotel Jerusalem staff and other travellers.
13 questions
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Tel Aviv, Israel
3 months ago
Beit Shemesh, Israel
6 months ago
8 months ago
Jerusalem, Israel

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Questions? Get answers from Crowne Plaza Hotel Jerusalem staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Club rooms are more modern than deluxe rooms but all rooms can do with some TLC.”
 of 5 bubbles joshm150, 19 Feb 2017 | Read review
“Go somewhere else”
 of 5 bubbles , 19 Feb 2017 | Read review
“Shop around for other hotels before you book.”
 of 5 bubbles A8822BJmikea, 18 Feb 2017 | Read review
“Be sure to request one of the more modern rooms.”
 of 5 bubbles MsSky2u, 27 Jan 2017 | Read review
“Ask to see your room. There is a huge difference between those that have not been "renovated:, but even those are not stellar.”
 of 5 bubbles ALERG, 17 Jan 2017 | Read review
5 of 5