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Waldorf Astoria Jerusalem

Travellers' Choice award winner
11/06/2017 12/06/2017
1 room 2 adults 0 children
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Waldorf Astoria Jerusalem
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1,023 Reviews from our TripAdvisor Community

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Showing 913: English reviews
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Reviewed yesterday NEW

From check-in to check-out it was simply amazing! It was our anniversary and we had only mentioned it when making the reservation. The Waldorf team had champagne (and one bottle of wine) waiting in the room with a cake and fruit baskets. We had a wonderful time at dinner as well, all the servers were amazing. Everyone that we had...

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Helpful?
Thank Amir C
USA
HOTEL’S FAVOURITE REVIEW
Reviewed 4 weeks ago

Waldorf Astoria Jerusalem is a very lovely and elegant property, situated very close to old Jerusalem. The rooms were quiet and well appointed. 1. But what made this stay so remarkable was the staff- from the first moment we were greeted by our personal concierge, Natalie, who followed up on our stay, and sent us a personal letter after our...

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Helpful?
Thank ddpark
About Hotel's Favourite Review
WA_Jerusalem, General Manager at Waldorf Astoria Jerusalem, responded to this review

Dear ddpark, I am so grateful for such warm words; the team is indeed caring and dedicated and your praise is extremely rewarding. We much look forward to welcoming you back again for another perfect stay of True Waldorf Service. Kind regards, Avner On General Manager

Montreal, Canada
Reviewed 6 days ago NEW

We recently visited Israel (Jerusalem & Tel Aviv) and took the opportunity to stay at the Waldorf! From the initial greeting (after a nine hour flight & 45 min drive), the impeccable room, breakfast & overall staff courtesy we thoroughly enjoyed our stay here!

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Helpful?
Thank stevenlach
WA_Jerusalem, General Manager at Waldorf Astoria Jerusalem, responded to this review

Dear stevenlach, Thank you for your review and compliments, I'm so very pleased you enjoyed our True Waldorf Service and look forward to providing it on many more magical stays in Jerusalem! Kind regards, Avner On General Manager

Israel
Reviewed 1 week ago

one of the best hotels Ive been to, front desk workers were very kind , beautiful hotel, lovely breakfast ,great service . everything was clean and shiny , loved every moment and will definitly return !!!!

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Helpful?
Thank Alex S
WA_Jerusalem, General Manager at Waldorf Astoria Jerusalem, responded to this review

Dear Alex S, We enjoyed hosting you and much look forward to your return for another wonderful experience. Thank you for your kind words, most appreciated. Kind regards, Avner On General Manager

Reviewed 1 week ago

The Hotel has a great location and rooms are nice and comfortable but that's about it. - It is overpriced especially for what you get, - expect poor level of service throughout your stay starting with no help with your luggage, very unorganized reception ( though it was not very busy when we checked in), no attention or attempt to...

Review collected in partnership with Waldorf Astoria
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Helpful?
1Thank Leviha
WA_Jerusalem, Guest Relations Manager at Waldorf Astoria Jerusalem, responded to this review

Dear Leviha, I much regret your disappointment and would be happy to resolve with you directly. Thank you, Amira Lauer Guest Relations Manager amira.lauer@waldorastoria.com

New York City, New York
Reviewed 1 week ago

Always the best experience. My home away from home in Jerusalem!! Great service, accommodating staff, lovely property, no request too great for team. I highly recommend the property for business or leisure travel. Location ideal, as well.

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Helpful?
Thank lindamclsg
WA_Jerusalem, General Manager at Waldorf Astoria Jerusalem, responded to this review

Dear lindamclsg, We're so pleased to be your home-away-from-home! It's always a pleasure to host you. My thanks for your gratifying review, I'm proud our True Waldorf Service has earned it. Kind regards, Avner On General Manager

London, United Kingdom
Reviewed 1 week ago

Having stayed at quite a number of hotels around the world, I must say this hotel is a real 5-star experience. From the beginning of our stay until the end we felt pampered every minute. Next time we'd definitely stay longer! The breakfast buffet is generous and tasty.

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Helpful?
Thank datey2017
WA_Jerusalem, General Manager at Waldorf Astoria Jerusalem, responded to this review

Dear datey2017, We are already looking forward to your next stay! Thank you so for a generous review, it's just wonderful to know we provided a truly memorable experience. Kind regards, Avner On General Manger

Forest, Virginia
Reviewed 1 week ago via mobile

Close to the old city via the Jaffa gate. Absolutely gorgeous with the highest quality staff. Large well appointed rooms. The only two drawbacks are no pool or spa and the restaurant is high kosher so the breakfast buffet leaves something to be desired for those with non kosher American taste. The concierge did arrange for a massage in our...

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Helpful?
Thank SUSANCROUCH
WA_Jerusalem, General Manager at Waldorf Astoria Jerusalem, responded to this review

Dear SUSANCROUCH, Thank you for taking the time to share your experience and for complimenting the property and team; we're so pleased you enjoyed your stay. We too are looking forward to making the spa, pool and gym available to our guests and would love to welcome you back again for another wonderful stay, this time completely perfect! Kind regards,...

Deltona
Reviewed 1 week ago via mobile

I'll just start by saying this hotel is absolutely the best. The service was top-notch. My wife and I feel that this is the best hotel that we stayed at thus far in the Waldorf family. The service that Josh our concierge provided was awesome.upon check out service that Natalie provide it was awesome as well. This experience will never...

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Helpful?
Thank Calvin M
WA_Jerusalem, General Manager at Waldorf Astoria Jerusalem, responded to this review

Dear Calvin M, My thanks for your generous review. It's rewarding to know we succeeded in providing a wonderful and memorable experience and we look forward to many more. Kind regards, Avner On General Manager

New York, United States
Reviewed 1 week ago

From the moment we checked in , until the last minute we left, complete satisfaction. Professional in every aspect. I've been coming to israel for over 35 years, this is by far the best hotel in Israel.

Review collected in partnership with Waldorf Astoria
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Helpful?
Thank Ronald S
WA_Jerusalem, General Manager at Waldorf Astoria Jerusalem, responded to this review

Dear Ronald S, Your high praise is much appreciated by a truly caring team, dedicated to True Waldorf Service. It is always our pleasure to host you. Here's to the next 35 years of luxury hospitality in Jerusalem! Kind regards, Avner On General Manager

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Accessible rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Public Wifi
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Babysitting
  • Multilingual Staff
Official Description (provided by the hotel)
Waldorf Astoria Jerusalem is set within a uniquely preserved ottoman facade. The meticulous restoration and ambitious construction have created an exceptional new luxury hotel which sits majestically at a crossroads between the charms of the walled Old City and the modern bustle of Jerusalem. The luxurious boutique spa, gyms, pools and saunas will open in 2017. ... more   less 

Additional Information about Waldorf Astoria Jerusalem

Address: 26-28 Gershon Agron | Adjacent to Independence Park; Mamilla district, Jerusalem 9419008, Israel
Region: Israel > Jerusalem District > Jerusalem
Price Range: ₹ 25,254 - ₹ 53,220 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Waldorf Astoria Jerusalem 5*
Number of rooms: 226
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Hotel Style:
#5 Luxury Hotel in Jerusalem
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Questions & Answers

Here's what travellers have asked, with answers from Waldorf Astoria Jerusalem staff and other travellers.
31 questions
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Questions? Get answers from Waldorf Astoria Jerusalem staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Loved our room with double french door openings to breezes towards the city”
  • Cocktails in our room
wendywF794BE, 15 May 2017 | Read review
“We used our Hilton Honors to book ahead of time to receive a Deluxe King room”
  • Sunset from our balcony
  • sunset from our balcony
605joannek, 12 May 2017 | Read review
“ask for king bed”
mrurich, 1 May 2017 | Read review
“Can walk to the Western Wall [and underground tour] in 15-20 minutes.”
allformiles, 30 Apr 2017 | Read review
“The view from rooms, as best we can tell, are all the same.”
docntx, 29 Apr 2017 | Read review
5 of 5
Booking.com
US$ 535* /night
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*Disclaimer
Prices are for 1 room, 2 adults
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