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Leonardo Hotel Jerusalem

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Traveller (439)
Room & Suite (296)
Dining (63)
Overview
  • Excellent61%
  • Very good22%
  • Average10%
  • Poor4%
  • Terrible3%
Travellers talk about
“yael hazan”(25 reviews)
“old city”(297 reviews)
Free Wifi
Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
4 Star Hotel
All hotel details
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Reviews (2,240)
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325
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932
325
145
59
46
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All reviewsfree international callsyael hazanold cityfree wifidamascus gatethe guest relations managerdining roomtour groupbreakfast and dinnervery nice hotelfour nightslight railsaladlobbylandtombshabbat
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11 - 15 of 1,507 reviews
Reviewed 3 weeks ago

This is a really good, well-run and large hotel in east Jerusalem. It's well located too - just 10 minutes' stroll from the Damascus Gate into the old city. Like all big hotels in Israel that cater for tour groups, the dining room operates on...More

1  Thank GF_Gavin
Response from Yael H, Guest Relations Manager at Leonardo Hotel JerusalemResponded 3 weeks ago

Dear GF_Gavin! Thank you for choosing Leonardo Jerusalem and for writing such a positive and detailed review of our hotel! We are so excited to learn you enjoyed your stay! We are so happy you could enjoy the central location of Leonardo Jerusalem, liked our...More

Reviewed 4 weeks ago

Located in bustling Jerusalem! The hotel is quaint but much older than the photos. The room and restroom were decent and modestly appointed. Probably the equivalent of a two or three star American hotel.More

Thank penntrainer
Response from Yael H, Guest Relations Manager at Leonardo Hotel JerusalemResponded 4 weeks ago

Dear penntrainer! Thank you for investing your time into this review of Leonardo Jerusalem! We are so happy to hear you had an overall pleasant stay and enjoyed the central location of Leonardo Jerusalem! We are happy to tell you that the hotel is currently...More

Reviewed 4 weeks ago

Rooms,wifi availability, food and customer care all below an acceptable level. The first room I was offered had a window which did not close properly allowing traffic noise to intrude into the room. I requested a different room explaining I was a light sleeper and...More

Thank Aussierules_50
Response from Yael H, Guest Relations Manager at Leonardo Hotel JerusalemResponded 4 weeks ago

Dear Aussierules_50! Thank you for this detailed review of Leonardo Jerusalem! We take our guests comments very seriously as they let us learn from our mistakes and help us to constantly improve our services! we are very happy you enjoyed our breakfast! We pride ourselves...More

Reviewed 4 weeks ago

It was ok. I don't think I would stay here again. Food and dining room were mediocre. The bathtub didn't look as if it had been cleaned before I arrived. The refrigerator didn't work. The window was broken. The staff were very friendly and accommodating....More

Thank szerphey
Response from Yael H, Guest Relations Manager at Leonardo Hotel JerusalemResponded 4 weeks ago

Dear szerphey! Thank you for choosing Leonardo Jerusalem and for taking your time to write this review on Tripadvisor.com! We are sorry to hear your experience at Leonardo Jerusalem wasn't very pleasant. We hold ourselves to the highest level of service and we work hard...More

Reviewed 4 weeks ago via mobile

Probably one of the worst hotels we stayed at in Jerusalem. No WiFi; they told us too many people were accessing the WiFi! The staff are extremely rude & arrogant, and the evening meal was expensive and very below par. No tea or coffee in...More

1  Thank Cath C
Response from Yael H, Guest Relations Manager at Leonardo Hotel JerusalemResponded 4 weeks ago

Dear Cath C! Thank you for taking your time to review Leonardo Jerusalem! We are sorry to hear you had such a poor experience at our hotel. We work hard to make every guests stay perfect! We are sorry we couldn't achieve this goal for...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Restaurant
Bar/Lounge
Breakfast included
Spa
Hotel Amenities
Room Service
Breakfast included
Children Activities (Kid / Family Friendly)
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Outdoor pool
Details
Price range
US$ 123 - US$ 325 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#8 Business Hotel in Jerusalem
#9 Spa Hotel in Jerusalem
#11 Family Hotel in Jerusalem
#18 Luxury Hotel in Jerusalem
#18 Romantic Hotel in Jerusalem
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$ 123 - US$ 325 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#8 Business Hotel in Jerusalem
#9 Spa Hotel in Jerusalem
#11 Family Hotel in Jerusalem
#18 Luxury Hotel in Jerusalem
#18 Romantic Hotel in Jerusalem
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveller (439)
Room & Suite (296)
Dining (63)
Pool & Beach (26)
Amenities (36)
Family and Play Areas (9)
Business Centre & Event Rooms (9)
Questions & Answers
Ask a question
Rachel L
16 March 2018|
AnswerShow all 4 answers
Response from Yael H | Property representative |
Dear Rachel L! The pool in Leonardo Jerusalem is located outdoors, it's open for our guests from April till October. In colder season you can enjoy our SPA and gym.
0
Votes
catherine20172017
19 February 2018|
AnswerShow all 3 answers
Response from sbadert | Reviewed this property |
I asked my guide and he recommended a laundromat about 2 blocks away - took 4 hrs and was very good. Turn right from hotel, next left about 100yds down - Ask the hotel they may know.
1
Vote
Judy S
18 November 2017|
AnswerShow all 2 answers
Response from joeywak1 | Reviewed this property |
Yes
0
Votes
Room Tips
"choose a different hotel"
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"We preferred our room that faced east so we could see older buildings"
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"Keep looking, don't stop here."
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"go to another hotel. I wrote in advance and nothing matches their response."
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