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Steigenberger Hotel Maslak Istanbul

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Steigenberger Hotel Maslak Istanbul
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1,126 Reviews from our TripAdvisor Community

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There are newer reviews for Steigenberger Hotel Maslak Istanbul
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Showing 677: English reviews
Nottingham
Reviewed 10 December 2015

Spent two nights here during a trip to Istanbul. The hotel was very impressive from the outside, with Xmas lights all over the front. Check in was swift and staff were friendly and pleasant. The rooms were large and spacious and very clean. The bathroom was clean with a very good range of products. evening meal and breakfast was good,...

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Helpful?
1Thank colins5286
Steigenberger M... I, General Manager at Steigenberger Hotel Maslak Istanbul, responded to this review

Dear 'colins5286', Thank you very much for your feedback that you have shared in TripAdvisor following your stay in Steigenberger Maslak Istanbul. We are delighted to receive your positive comments as nothing can be more gratifying than favorable comments from our guests. Your constructive feedback is also much appreciated as your satisfaction and comfort are our first priority and highest...

Istanbul, Turkey
Reviewed 8 December 2015

Very nice and comfortable hotel.The rooms are large and quite.Staff was courteos and friendly..The hotel service excellent..Good location, close to subway and shooping mall.I had great view, the bad was really king size and all room facilities were OK..I wanna say something for Osman and Gökhan from reception.; They were very friendly and helpful

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Helpful?
1Thank ademgokhankocak
Steigenberger M... I, General Manager at Steigenberger Hotel Maslak Istanbul, responded to this review

Dear ademgokhankocak, Thank you very much for your feedback that you have shared in TripAdvisor following your stay in Steigenberger Istanbul Maslak. We are delighted to receive your positive comments and also for your excellent feedback which I shared with my team.Nothing can be more gratifying than favorable comments from our guests. Your constructive feedback is also much appreciated as...

Reviewed 7 December 2015 via mobile

Good hotel to stay for business. Good room service and facilities ok. Bathroom ok Hotel service good with very good laundry system. Breakfast on buffet rich of every kind of proposals and choices. Bill not expensive compared with what you have. Only prob6le is the location far from downtown and stucked in the terrible Istanbul traffic at least 6 hours...

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Helpful?
1Thank Angelo F
Steigenberger M... I, General Manager at Steigenberger Hotel Maslak Istanbul, responded to this review

Dear Daniele F, Thank you for taking the time to convey your comments regarding your recent experience with the Steigenberger Istanbul Maslak. Your willingness to share your thoughts with us is genuinely appreciated. We appreciate your patronage and look forward to welcoming you back in effort to provide you the level of service you expect from our hotel. Sincerely, Cansu...

Izmir, Turkey
Reviewed 1 December 2015 via mobile

Very nice and comfortable hotel . The rooms are large and quiete. The Restaurant at the ground floor is also a kebap house. You have all of a five stars hotel plus a nice hospitality and an amazying view.

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1Thank Zehra A
Steigenberger M... I, General Manager at Steigenberger Hotel Maslak Istanbul, responded to this review

Dear 'Zehra A', Thank you for taking the time to share your feedback from your experience at Steigenberger lstanbul Maslak. We very much appreciate you taking the time. It was a delight to read of your enjoyable visit and we certainly appreciate your loyalty. We are dedicated to provided enriching experiences to our guests and I am pleased to hear...

Dubai
Reviewed 27 November 2015 via mobile

Very dull ambience, old structure of building with visible rough walls and paints Staff was courteos and friendly, breakfast has good variety but was available at party hall due to renovation of restaurant Room was ok but toilets were with very old fashioned sanitory fittings

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1Thank sasirajm
Steigenberger M... I, General Manager at Steigenberger Hotel Maslak Istanbul, responded to this review

Dear 'sasirajm', Thank you very much for your feedback that you have shared in TripAdvisor following your stay in Steigenberger Maslak Istanbul. We are delighted to receive your positive comments as nothing can be more gratifying than favorable comments from our guests. Your satisfaction and comfort are our first priority. I hope to welcome you back again on many more...

Antalya, Turkey
Reviewed 27 November 2015

This hotel fails on three main issues, all of which relate to the performance of the staff and service rather than the building itself. The three issues are that: 1. The breakfast is definitely not more than 3 star with a limited variety compared to real 5 star hotels and with waiting staff who are no more than plate clearers....

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Helpful?
1Thank Antalyaman
Steigenberger M... I, General Manager at Steigenberger Hotel Maslak Istanbul, responded to this review

Dear 'Antalyaman', Thank you very much for your feedback that you have shared in Trip Advisor following your stay in Steigenberger Maslak Istanbul. We would like to kindly inform you that we have shared the issue with the related department also your complaint has been discussed by the hotel’s management and appropriate action has been taken. Through the guidance of...

England
Reviewed 23 November 2015

The hotel itself is ok, but its shabby ageing decor transports you to the 1970's. I was on a club floor, evidently this is one of the better floors. The rooms are large but broadly lack function, the television has very few english language channels lacking even the basics in terms of BBC news, rendering the TV for me at...

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Helpful?
Thank honeymooncoupleuk
Steigenberger M... I, General Manager at Steigenberger Hotel Maslak Istanbul, responded to this review

Dear honeymooncoupleuk, Thank you for taking the time to convey your comments regarding your recent experience with the Steigenberger Istanbul Maslak. Your willingness to share your thoughts with us is genuinely appreciated. We would like to kindly inform you that we have shared the issue with the related department also your feedback has been discussed by the hotel’s management We...

Riga
Reviewed 21 November 2015

This hotel is still known by most of taxi drivers as Sheraton Maslak which recently was taken over by Steigenberger. It is very old located in standard for Sheraton glass tower. They renovate slowly but it definitely will take sometime. Staff is also changes which impacted the service level, although they trying to make their best and solving issues quick....

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Helpful?
1Thank ingrid1lv
Steigenberger M... I, General Manager at Steigenberger Hotel Maslak Istanbul, responded to this review

Dear ingrid1lv, Thank you for taking the time to convey your comments regarding your recent experience with the Steigenberger Istanbul Maslak. Your willingness to share your thoughts with us is genuinely appreciated. We are sorry for the problems that you had with our staff about english speaking.We would like to kindly inform you that we have shared the issue with...

London, United Kingdom
Reviewed 20 November 2015

Stayed at the hotel on business, the room was large with a lovely view of the city. The service at the hotel and restaurant was exceptional. My birthday fell during my stay at the hotel and staff left a lovely cake and bottle of red in my room which was a lovely touch.

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Helpful?
1Thank HSunshine2015
Steigenberger M... I, General Manager at Steigenberger Hotel Maslak Istanbul, responded to this review

Dear HSunshine2015, Thank you for taking the time to convey your comments regarding your recent experience with the Steigenberger Istanbul Maslak. Your willingness to share your thoughts with us is genuinely appreciated. We are always pleased to receive praise and acknowledgment of such a positive nature.Thank you for your thoughtful comments. We look forward to the opportunity of serving you...

Adelaide, Australia
Reviewed 18 November 2015

Stayed here for 4 nights on business. I had a lovely comfortable corner room, well furnished and roomy. Staff are friendly and the room perfectly clean and comfortable. I especially appreciated the comfortable bed and pillows. I took breakfast in the ground floor restaurant and it was first class. I noticed that a few of the fittings need a bit...

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Helpful?
1Thank TKrieg
Steigenberger M... I, General Manager at Steigenberger Hotel Maslak Istanbul, responded to this review

Dear TKrieg, Thank you for taking the time to convey your comments regarding your recent experience with the Steigenberger Istanbul Maslak. Your willingness to share your thoughts with us is genuinely appreciated. We would like to kindly inform you that we have shared the issue with the related department It is our goal to provide the highest level of customer...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
  • Business Centre with Internet Access

Additional Information about Steigenberger Hotel Maslak Istanbul

Address: Buyukdere Caddesi 233 | Ucyol Mevkii. No. 233 Maslak, Istanbul 34398, Turkey (Formerly Sheraton Istanbul Maslak Hotel)
Region: Turkey > Istanbul
Price Range: ₹ 5,037 - ₹ 18,377 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Steigenberger Hotel Maslak Istanbul 5*
Number of rooms: 305
Reservation Options:
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Also Known As:
Sheraton Istanbul
Istanbul Sheraton
Hotel Style:
#149 Luxury Hotel in Istanbul
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Questions & Answers

Here's what travellers have asked, with answers from Steigenberger Hotel Maslak Istanbul staff and other travellers.
4 questions
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Questions? Get answers from Steigenberger Hotel Maslak Istanbul staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Wonderful view with large room :)”
 of 5 bubbles ESD_85, 24 Nov 2016 | Read review
“Plz look on the air conditioner part, it is control system but some time I felt uncomfortable and called many times to increase the A/C. but not get proper response and no sleep well for many nights. Requested for cooler as well but I haven't get it too. Reception guys told no extra stock. So many people facing the same issue, plz look and remove the control system. ”
 of 5 bubbles 179nivashr, 2 Nov 2016 | Read review
“Try to get a room above 15th floor as traffic is quite noisy as it is on a busy road with cars driving all day and night.”
  • my room 1512
 of 5 bubbles ElroydBlake, 27 Oct 2016 | Read review
“Just change the pillows please and everything will be perfect ”
 of 5 bubbles 38abdullahs, 26 Oct 2016 | Read review
“very nice and quiet rooms”
 of 5 bubbles mohammadb915, 22 Oct 2016 | Read review
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