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Mercure Istanbul Umraniye

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Traveller (111)
Room & Suite (21)
Dining (12)
Overview
Alemdag Cad. Site Yolu Sok. No:20 Umraniye, Istanbul 34768 Turkey See on map
Name/address in local language
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
5 Star accommodation
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Rooms
25 Nov26 Nov
|
1 room, 2 adults, 0 children
Standard Room
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Reviews(47)
Traveller rating
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olivierferrandon
Canton of Basel, Switzerland
20
Reviewed 24 Sep 2018
Reception doesn't speak really English: very complicated to book airport transfer, try to sell taxi friends more than hotel car).Long queue for check in even with Platinum status.No Welcome Drink voucher for Platinum member.Big stains on the carpet in the room.Room not properly cleaned (paper under desk, pencil on chair..)Poor breakfast
Review collected in partnership with Accorhotels.com
Thank olivierferrandon
Response from onuruludag, Ön Büro Müdürü at Mercure Istanbul Umraniye
Responded 24 Sep 2018
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,
T2350RLinfo
Dhaka City, Bangladesh
20
Reviewed 6 Sep 2018
All people are friendly and service are great. Breakfast are nice with variety. Late comer for breakfast get served. Room service are nice. Food very good cooked and nice. Only problem food serving people can't speak English and understand much but they try hard to give services.
Review collected in partnership with Accorhotels.com
Thank T2350RLinfo
Response from onuruludag, Ön Büro Müdürü at Mercure Istanbul Umraniye
Responded 24 Sep 2018
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,
RVA54
Rotterdam, The Netherlands
17233
Reviewed 18 Jun 2018via mobile
Great room with airco, good wifi, bathroom and comfortable bed. Breakfast buffet of good quality. Checkout took too long and my taxi reservation failed, due to lack of knowlegde of the english language at the reception.
Hotel is good for business. Recommended!
Thank RVA54
Response from onuruludag, Ön Büro Müdürü at Mercure Istanbul Umraniye
Responded 20 Jun 2018
Dear I would like to thank you for taking your time to share your valuable comments and experiences about our property at Trip Advisor. Your comments and experiences will drive us to provide higher quality with improved services for your comfort and we are focused on our guests comfort during their visit to Istanbul. I am happy to share with you that, we are in progress of improved wi-fi and internet connectivity with new installations. Also we already started new training programs for our team members on understanding guest needs as well. I would like to assure you that with the new improvement program we are progressing on higher quality for your needs and for your comfort as all our guests. On behalf of Mercure Istanbul Umranıye , I would like to thank you once more for your valuable comments which direct us to see what we are missing in detail. It will be a pleasure to welcome you back to Mercure Istanbul Umranıye in nearest feature. Kind Regards, Onur Uludağ Front Office Manager
DRankinAndreas
Cape Town, South Africa
52
Reviewed 9 May 2018
We stayed here for 1 night instead of the 4 we had planned to stay. The Hotel is terrible, Curbside concierge , Construction on going , Dirty and stuffy. The carpet had terrible marks on it. The hotel made a mix up with our Bed and Breakfast , they wanted to charge us for breakfast after the staff started packing it away soon after our arrival, they then held us hostage in the dinging room until the matter was resolved, This was our worst stay in Turkey. We were able to cancel or reservation for the other days and were given hope of a refund but have yet to hear from the hotel. Do not stay here!
Thank DRankinAndreas
Response from onuruludag, Ön Büro Müdürü at Mercure Istanbul Umraniye
Responded 10 May 2018
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,
svcn m
Manchester, United Kingdom
10
Reviewed 8 May 2018
there was a technical issue with our online booking at Mercure but the staff were very helpful. we booked a room with a double bed and a single bed. due to that technical issue we could not stay in the room type we booked because all of them were already booked, but they offered us a better room with a large bathroom and sofa. our overall experience at mercure was very good.
Review collected in partnership with Accorhotels.com
Thank svcn m
Response from onuruludag, Ön Büro Müdürü at Mercure Istanbul Umraniye
Responded 10 May 2018
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,
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About
Description
Mercure Istanbul Umraniye is located in Anatolian side of Istanbul, at the heart of the new financial center. Our hotel offer its guests an unforgettable and exclusive accomodation thanks to its proximity to More hospitals, popular shopping malls,cultural and historical points of interest along with providing all your business needs. Less
Hotel class
Hotel Amenities
HOTEL FEATURES
Room Service
Free Parking
Restaurant
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Bar/Lounge
Spa
Breakfast included
Air Conditioning
Banquet Room
Concierge
Conference Facilities
Dry Cleaning
Indoor pool
Laundry Service
Meeting Rooms
Minibar
Multilingual Staff
Self-Serve Laundry
Wheelchair Access
Beachfront
Hotel Style
Best Value
,
Business
,
Spa
,
Luxury
Room types
Suites, Non-Smoking Rooms, Family Rooms
Hotel class
Hotel Style
Best Value
,
Business
,
Spa
,
Luxury
Room types
Suites, Non-Smoking Rooms, Family Rooms
Number of rooms
124
Price range
US$ 42 - US$ 72 (Based on Average Rates for a Standard Room)
Location
Turkey > Istanbul
Hotel class
Hotel Style
Best Value
,
Business
,
Spa
,
Luxury
Room types
Suites, Non-Smoking Rooms, Family Rooms
Number of rooms
124
Price range
US$ 42 - US$ 72 (Based on Average Rates for a Standard Room)
Location
Turkey > Istanbul
Photos
Traveller (111)
Room & Suite (21)
Dining (12)
Business Centre & Event Rooms (8)
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Questions & Answers
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Room Tips
"The views aren't great however the higher floors offer better views"
391ashishv
17 Sep 2016
Read review
"Executive suite has fabulous views and is far away from street noise ....;its worth it !"
KShezz
8 Jan 2016
Read review
"Ask for rooms with a window"
FRunner69
23 Nov 2014
Read review
"Ask for rooms on the opposite side of the ring road otherwise you will share the police and ambulances loud..."
192alexandrej
26 Feb 2014
Read review
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