We spent several nights here while visiting and sightseeing in Istanbul. From our first hello to our final goodbye, the staff was so welcoming, friendly and helpful. The hotel is so conveniently located near public transportation and in walking distance from some attractions. There were multiple restaurants and shops around the hotel providing good options. Our room was spacious and most comfortable. The staff always was willing to help and went beyond expectations to make our visit to Istanbul pleasant and stress free.
We booked the hotel for a last minute trip including New Year . High prices but the hollydays period can justify it. From the very beggining we where impressed by the kind, helpful attitude of the staff. Many thanks to Mr Mesut Kalkanoelen and his younger colleague that received us so friendly and helpful. The room was charmful, clean and specific decorated and the hamam/spa is a must experience. Well located, the Sultania hotel is closed to the tram station (Gulhane) and a walking distance to all the touristic sites in Sultan Ahmed. Thank you all!
Our family recently enjoyed 5 nights here. From the friendly welcome, to the comfortable and well appointed rooms, we really enjoyed our stay. The hotel is close to many attractions as well as public transport. Breakfast was delicious and the views from the restaurant/bar fantastic. The highlight has to be the concierge service. Nothing was too much trouble for them...from advising tours to helping sort transport and sim cards. Would definitely stay here again. There is some street noise so I think a higher floor is probably best, we were on the 3rd floor and not really bothered.
Everything was just perfect. Attention to details when arranging events. Mesut was the main man, alway 5 steps ahead and thinking about the details and how to make things from great to excellent, from arranging the guided tours, to fine dinning, to even the taxi back to the airport. Even when he was not there, the instructions where handed over to his team and things just happened.
The service staff here is superb! Very attentive and service oriented. We were greeted by a warm welcome by Mesut when we checked in and he even proposed a few places of interest and restaurants to check out during our stay here. The breakfast here is open buffet, I expect everything was self service but am delighted that their service staff Rabia asked if she could get us coffee, and she served it to us. On the day of our checkout, I was surprised that the staff, Hasan, know that we are doing an early check out and asked us if we need help arranging transport when he saw us leaving breakfast. During checkout, Semih helped us process everything and even gave us a special gift. So happy that I chose Sultania as my honeymoon hotel in Istanbul!
Sultania Hotel is terrific! We stayed at their sister hotel for 2 nights and returned to Sultania for 1 night before our flight the next day. Boy was the service great! The moment we arrived, Mesut received us warmly and served us apple tea. He recommends many activities that we could do for the night despite it only being a short stay! He was genuine and gave us a fantastic room! Rabia, the restaurant manager noticed that I was looking for coffee during breakfast and took our orders immediately to present to us a cup of hot coffee. Breakfast was great. During departure, Semih and Hasan at the front desk warmly reminded us to book a transfer early to avoid the traffic. Overall awesome. And if you are wondering, we have a habit of noting down great service to write a review well deserved ☺️…
Lovely hotel in the old city of Istanbul.🥰 Room was decorated very well with historical details included. I really enjoyed the breakfast and swimming pool there. All the staff were friendly and helpful! 😉👍 I can recommend this hotel for family staying a as well!🙏🙏🙏
Real quality stay with decent staff. There is a Good location. Hammam as part of the hotel was nice and relatively cheap, with handy gym facilities. Also, wonderful Nora, gave great restaurant recommendations for authentic Turkish dining.
My partner and I stayed at Sultania four nights. The hotel is very conveniently located for most of the tourist sights and close to the main tram line. Being located in a pedestrian area, it is very quiet for Istanbul standards. We stayed in a room with an hammam-style bathroom, which was very spacious and nice. All staff was extremely courteous and professional. The only drawback was that the internet connection in our room was poor and erratic. We informed reception, they did something which temporarily increased the strength of the signal, but it was soon weak again.
We booked this hotel really expecting to have a great time. One day before the trip my wife became ill. They canceled with no problems and send us a warm email. such great customer service and hospitality.
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