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Dushanbe Serena Hotel

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Traveller (83)
Room & Suite (22)
Dining (10)
Overview
  • Excellent69%
  • Very good25%
  • Average4%
  • Poor1%
  • Terrible1%
Travellers talk about
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
5 Star accommodation
All hotel details
Additional information
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Reviews (292)
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247 results
Traveller rating
178
58
9
1
1
Traveller type
Time of year
LanguageEnglish
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178
58
9
1
1
Show reviews that mention
All reviewsrooftop poolbreakfast buffetmemorable experienceplace to stayenjoyed my staywalking distancerudaki streetcentral asiafriendly and helpful staffthe hotel staffhotel is locatedexcellent stayweek stayrooms are spaciousmain restaurantexcellent hotelfive star
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1 - 5 of 247 reviews
Reviewed 3 weeks ago via mobile

Each time I stay in Dushanbe Serena Hotel, I discover new achievements by the smazing staff. In their efforts for better performance, they make everything shine in the hotel. Smiles are wider, comfort in the hotel is at its highest level. Dushanbe Serena Hotel is...More

Thank Nedal H
Response from Philippe D, General Manager at Dushanbe Serena HotelResponded 3 weeks ago

Dear Nedal H, Thank you for taking the time to comment your stay with us. Your feedback is essential in our effort to improve our service standards. Your comments have been shared with the appropriate departments so that they may be addressed. Please feel free...More

Reviewed 3 weeks ago

good day, I must share this amazing experience i had visiting the Spa of Serena Hotel, me and my family moved here for Work Relocation, there is a women named Nazira, Dr. Nazira is a professional healer, she is reading your body like i have...More

Thank Nimrod Neria L
Response from Philippe D, General Manager at Dushanbe Serena HotelResponded 3 weeks ago

Dear Nimrod Neria L,, Thank you for taking the time to comment your stay with us and your experience at our Maisha Spa. Your feedback is essential in our effort to improve our service standards. Your comments have been shared with the appropriate departments so...More

Reviewed 9 July 2018

I'd like say thank you for all staff. I had no problem, everything were very convenient and beautiful, including room, breakfast and etc. . Hotel has very nice location and looks very exciting. Thank you!More

Review collected in partnership with this hotel
Thank Belilovsky E
Response from Philippe D, General Manager at Dushanbe Serena HotelResponded 5 weeks ago

Dear Belilovsky E, Thank you for taking the time to comment your stay with us. Your feedback is essential in our effort to improve our service standards. Your comments have been shared with the appropriate departments so that they may be addressed. Please feel free...More

Reviewed 7 July 2018

Above any expectation. The hotel was clean and well furnished. The staff was extremely professional, always available to help and constantly smiling. I used the pool and the spa and the spa and a real good experience .I would recommend it and will surely stay...More

Review collected in partnership with this hotel
Thank Youcef-Noisy
Response from Philippe D, General Manager at Dushanbe Serena HotelResponded 9 July 2018

Dear Youcef-Noisy, Thank you for taking the time to comment your stay. We are very glad to know you were pleased with the hotel overall. We look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact...More

Reviewed 26 June 2018

Overall guestroom has an unpleasant odor. Dusty hangers & additional phone in the WC did not function. Cleanliness was quite bad. When sat at the breakfast table, the white towel that you use as a napkin was used and found tomato spots there. Working order...More

Review collected in partnership with this hotel
Thank tohirh2018
Response from Philippe D, General Manager at Dushanbe Serena HotelResponded 28 June 2018

Dear Mr. Halniyazov, Tohir, Once more after answering our Quality survey 0/10 we acknowledge your comments identifying the areas where we need further improvement. Your feedback is essential in our effort to improve our service standards. Although we are disappointed to read that your stay...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free Parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Bar/Lounge
Spa
Hotel Amenities
Free Parking
Wheelchair Access
Room Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Children Activities (Kid / Family Friendly)
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Heated pool
Outdoor pool
Details
Price range
US$ 170 - US$ 261 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Luxury Hotel in Dushanbe
Room types
Suites, Non-Smoking Rooms, Family Rooms, Kitchenette
Details
Price range
US$ 170 - US$ 261 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Luxury Hotel in Dushanbe
Room types
Suites, Non-Smoking Rooms, Family Rooms, Kitchenette
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Traveller (83)
Room & Suite (22)
Dining (10)
Pool & Beach (1)
Questions & Answers
Ask a question
Afrah A
16 December 2017|
Answer
Response from Philippe D | Property representative |
Thank you for contacting us. Please feel free to contact our Maisha Supervisor or our reservation department They will assist you if you have any questions or concerns. They can provide you with vouchers should you need... More
0
Votes
bitcorp
7 April 2017|
Answer
Response from Philippe D | Property representative |
Dear Bitcorp, Dushanbe Serena Hotel provides individual Airport pick up or Drop-off. It should be booked prior arrival while making your reservation. Best regards P.Ducler
0
Votes
Bigsmoke69
3 January 2017|
Answer
Response from Philippe D | Property representative |
Dear Debbie, Thank you for your interest towards Dushanbe Serena Hotel. Unfortunately we do close our swimming pool from November till April as we have not yet a dedicated heating system Best regards Philippe Ducler
1
Vote
Room Tips
"Rooms at the rear have great views of the mountains. See photo"
Read review
"The rooms at the back have a much nicer view! They gave me a room in front! :("
Read review
"The rooms with a view of the ,ountains are lovely"
Read review
"Corner rooms have a bit more room with kitchen, living room, and separate bedroom."
Read review
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