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Islamabad Serena Hotel

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Islamabad Serena Hotel
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517 Reviews from our TripAdvisor Community

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Showing 472: English reviews
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Pakistan
Reviewed yesterday NEWvia mobile

went with mrs for 4 days and just got back lahore 2 days ago infact and it was a memorable stay @ serena Islamabad 👌 we had a junior executive suite room; rooms were clean & in top shape ... best thing about the stay was we had 24 hours complimentary access to the nazara lounge (cafe top floor) which...

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Helpful?
Thank imzzz
Reviewed 3 days ago NEW

For a first visit to Islamabad this was not quite what I expected. It is the most stunning hotel with a cathedral like reception area with staff whose attitude is nothing is too difficult. The bed was incredible, sinking into a mattress that engulfed you. The only fault i had was that the internet wasn't marvellous and at times unstable...

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1Thank Ian M
Kensington
Reviewed 1 week ago via mobile

I visited the Maisha Spa several years ago. It is still my favorite worldwide. The dark mahogany massage rims are so relaxing, with a private bath, and rose petals on the floor so that you can inhale the sweet aroma of roses while face down on the massage table. The 1 and 1/2 hour facial with Mubin was the best...

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Helpful?
Thank Patricia H
Michel_Galopin, General Manager at Islamabad Serena Hotel, responded to this review

Dear valued Guest, Thank you very much for the kind comments following your visit to our Maisha Spa. The Associates and I were delighted to read that you enjoyed to the fullest your experience and your warm compliments are highly appreciated.I have conveyed your kind words to all concerned and especially to Mubin which will encourage her to carry on...

Altadena, California
Reviewed 1 week ago

We were invited to Islamabad to participate in the IIUI Critical Thinking Forum. Since our hosts weren't paying for us to come, we tried to find some affordable accomodations via Airbnb. However, our friends at the US Embassy there told us "we REALLY prefer that all American citizens stay at the Serena. It's the only place we can guarantee that's...

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Helpful?
Thank kgruberman
Michel_Galopin, General Manager at Islamabad Serena Hotel, responded to this review

Dear valued Guest, Thank you very much for the kind comments following your stay at the Islamabad Serena Hotel. The Associates and I were delighted to read that your colleagues and you enjoyed your stay to the fullest. I have read with great attention your detailed comments and be assured that your very kind compliments will be conveyed to all...

Reviewed 1 week ago

I was given a better room compared to last time. apparently there is some renovation which is good restaurants and food quality is exceptional. staff is friendly. unfortunately had to check out two days earlier due to travel plans.

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Helpful?
Thank Zia A
Michel_Galopin, General Manager at Islamabad Serena Hotel, responded to this review

Dear valued Guest, Thank you very much for the kind comments following your stay at the Islamabad Serena Hotel. The Associates and I were delighted to read that you enjoyed once more your stay with us and particularly the quality of the food in our Food & Beverage outlets. We are looking forward to welcoming you back soon to "your...

Reviewed 2 weeks ago

One of the best hotel i have ever stepped into. Food is great, so is service. Their BBQ is worth a try and super cheap. I will definitely like to go back. Only thing i would say they need to improve parking.

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Helpful?
Thank hafiz f
Michel_Galopin, General Manager at Islamabad Serena Hotel, responded to this review

Dear valued Guest, Thank you very much for the kind comments following your stay at the Islamabad Serena Hotel. The Associates and I have been delighted to read that you enjoyed to the fullest your stay with us and your kind compliments on the Baradari restaurant have been conveyed to the team concerned. Please be assured that we shall look...

Milton Keynes, United Kingdom
Reviewed 2 weeks ago via mobile

Serena hotel is a must for the humungous breakfast served As you enter the lobby, the chandeliers look stunning The staff are courteous and very helpful The bedrooms are to international standards and the pillows 👌🏼 select any you like Always love to stay here

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Thank independantice
Michel_Galopin, General Manager at Islamabad Serena Hotel, responded to this review

Dear valued Guest, Thank you very much for the kind comments following your stay at the Islamabad Serena Hotel. The Associates and I were delighted to read that you enjoyed to the fullest the comfort and decor of the hotel as well as the buffet breakfast selection. I have conveyed your satisfaction to our Head Housekeeper on the pillows selection...

Reviewed 4 weeks ago

The hotel is frequented by a lot of business travellers and foreign diplomats and with the French, British and American Embassies in close proximity there is a large security presence here which helps you feel secure at night. Having traveled around Islamabad and up into the mountains in Murree for lunch, there is a large security presence but it's not...

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Helpful?
Thank Joe M
Michel_Galopin, General Manager at Islamabad Serena Hotel, responded to this review

Dear valued Guest, Thank you very much for the kind comments following your stay at the Islamabad Serena Hotel. The Associates and I were delighted to read that you fully enjoyed the hotel facilities and its comfort. Please be assured that I have read with great attention your comment about the mosquitoes in our gardens and I have instructed the...

Derbyshire, United Kingdom
Reviewed 4 weeks ago

Firstly, impressive security made for a good night's sleep. More generally, it was a bit better than the standard offering here and there - robe in the locker in the steamroom /sauna, fruit and unlimited free pop in the minibar. Highly recommended.

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Helpful?
Thank Sean M
Michel_Galopin, General Manager at Islamabad Serena Hotel, responded to this review

Dear valued Guest, Thank you very much for the kind comments following your stay at the Islamabad Serena Hotel. The Associates and I were delighted to read that you had a very comfortable stay with us and that you fully enjoyed our amenities selection. We are looking forward to welcoming you back soon to " your home away from home"....

Rome, Italy
Reviewed 4 weeks ago

PRO. Very spacious and well-decorated room with all amenities, courteous staff, excellent breakfast buffet, lots of meeting rooms and very large hotel with incredible lobby, decent WiFi. CON. High security to enter can be annoying, low lighting in rooms, poor distribution of electrical plugs.

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Helpful?
Thank GlobalCit59
Michel_Galopin, General Manager at Islamabad Serena Hotel, responded to this review

Dear valued Guest, Thank you very much for the kind comments following your stay at the Islamabad Serena Hotel. The Associates and I were delighted to read that you enjoyed the hotel facilities and the service to the fullest. I have conveyed your remark on the electrical plugs to our Chief Engineer for his review and action. We are looking...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Room Service
  • Restaurant
  • Spa
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Hot Tub
  • Restaurant
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Room Service
  • Airport Transportation
  • Breakfast included
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Children Activities (Kid / Family Friendly)
Official Description (provided by the hotel)
The Islamabad Serena Hotel stands at the foot of the Margalla Hills, on fourteen acres of land, with beautiful gardens and serene water shore of the Rawal Lake in close proximity, next to the Diplomatic Enclave. The architecture and interiors of this fabulous Hotel building is a mere reflection of typical Pakistani cultural heritage depicting the skills and craftsmanship of native artisans. In this state-of-the-art building, local traditions are elegantly combined with latest technologies in order to provide a comfortable stay to our prestigious guests. ... more   less 

Additional Information about Islamabad Serena Hotel

Address: Khayaban-e-Suhrawardy, Islamabad 44000, Pakistan
Region: Pakistan > Islamabad Capital Territory > Islamabad
Price Range: ₹ 17,145 - ₹ 26,336 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Islamabad Serena Hotel 5*
Number of rooms: 387
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Questions & Answers

Here's what travellers have asked, with answers from Islamabad Serena Hotel staff and other travellers.
8 questions
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Questions? Get answers from Islamabad Serena Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room on floors that do not have active renovations underway”
 of 5 bubbles kgruberman, 16 Mar 2017 | Read review
“Get your business to pay for your room!”
 of 5 bubbles GlobalCit59, 23 Feb 2017 | Read review
“if you want to impress this is the place to go bit pricey but you get what you pay for”
 of 5 bubbles AMCONW, 1 Jan 2017 | Read review
“Highly recommend.”
 of 5 bubbles 816sajjadr, 24 Dec 2016 | Read review
“Rooms facing the pool are best.”
 of 5 bubbles drkashifaziz, 21 Nov 2016 | Read review
5 of 5