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Khayaban-e-Suhrwardy Opposite Convention Centre, Islamabad 44000 Pakistan
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Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
Traveller (629)
Room & Suite (84)
Dining (65)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 17/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Islamabad Serena Hotel
Updated 17/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#3 of 149 in Islamabad
Location
Cleanliness
Service
Value
A visit to Islamabad Serena Hotel is more than just a comfortable stay at the only 5-star deluxe hotel in Pakistan, an affiliated member of the Leading Hotels of the World. It is a vivid immersion into the culture, heritage and lifestyles of Pakistan’s capital, a relatively undiscovered city boasting exhilarating scenery as well as some of the most colourful musical and culinary traditions in the world. Our Islamabad hotel is tucked into a peaceful, 14-acre garden setting between the Margalla Hills and Rawal Lake, framed by Islamic architecture and al fresco terraces and pavilions. Remaining faithful to traditional aesthetics with furniture and design flourishes handcrafted by local artisans, its timeless interiors have been curated to preserve a superb level of comfort. The experience is enhanced by outstanding Moorish architecture and ambience that revive old Islamic civilization and reflect the cultural heritage of Pakistan. Relax in style with the hotel's diverse collection of rooms and suites, where the locally inspired décor is seamlessly infused with modern amenities to ensure a stay in Islamabad that will be opulent yet eminently inviting. Pamper yourself at Maisha Spa, a beautifully designed haven of serenity with signature therapies such as a basil mint scrub or an innovative Thalgo facial, then indulge in an invigorating ice shower before enjoying a healthy lunch by the pool. Views of the Islamabad skyline and tree-draped hills in the distance create a dramatic backdrop from the rooftop pool. Al-Maghreb is our exotic restaurant, showcasing creative Moroccan and Lebanese cuisine. Savour delightful water garden views while dining at Zamana, or visit Dawat to sample enticing treats whilst listening to traditional instruments and live Ghazals. Discover a gateway to the authentic Islamabad at Islamabad Serena Hotel.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Babysitting
Free airport transportation
Business Centre with Internet Access
Secured parking
Wifi
Hot bath
Outdoor pool
Heated pool
Fitness / spa changing rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Airport transportation
Car hire
Conference facilities
Banquet room
Meeting rooms
Spa
Massage
Salon
Steam room
Rooftop terrace
24-hour security
Baggage storage
Concierge
Currency exchange
ATM on site
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Air conditioning
Private balcony
Room service
Safe
VIP room facilities
Iron
Minibar
Flatscreen TV
Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Centrally Located
841Reviews17Q+A100Room tips
Traveller rating
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Most Recent
Amir wrote a review Today
1 contribution
Wonderful and hospitable experience....this hotel talks sense.....truly reflects in itself the serenity and calmness of the Islamabad city....approachable to major corporate and business hubs....engulfed with warm cozy and serene atmosphere...
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Date of stay: June 2022
Value
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Trip type: Travelled
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Amir A wrote a review 25 Jun
Karachi, Pakistan40 contributions14 helpful votes
The breakfast had the most disappointing tea served. Asked the staff to provide a stronger tea with milk. Result was disappointing. Besides that the breakfast was ok. The room was spacious and the complementary mini bar was a pleasant surprise.
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Date of stay: June 2022Trip type: Travelled
Room Tip: Avoid the tea at the breakfast buffet at Zamana
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Faisal A wrote a review 16 Jun
1 contribution
All in all a wonderful experience, from check in to check out, Breakfast menu is quite decent but has been scaled down from what it used to be in the past. Enjoyed thoroughly the complimentary upgrade.
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Date of stay: June 2022
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Akram K wrote a review 8 Jun
1 contribution
We went to the restaurant for breakfast . At the entrance we were stopped on a silly reason that my guest was wearing shorts , whereas some white foreigners were freely roaming around wearing shorts , picking their foods . Not only they we felt embarrassed but discriminated as well . When we pointed them they came up with another silly excuse that those white folks are guest staying in hotel .
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Date of stay: June 2022Trip type: Travelled
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Fabrizio Festa wrote a review 7 Jun
3 contributions
It has been an excellent experience, thanks to the quality of the services, the room and all the personnel. Serena Hotel offers all the services you need during your travel and permanence in Islamabad.
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Date of stay: June 2022
Value
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Service
Trip type: Travelled
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Sobia A wrote a review 2 Jun
1 contribution
The experience was overall good. The accommodations, foods, facilities were on par. I would really recommend to stay in Serena hotel Islamabad for your next visit to Islamabad. It’s legit. Their garden, pool is on top.
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Date of stay: May 2022
Rooms
Service
Sleep Quality
Room Tip: Best views, rooms, food, accommodations, facilities
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Mashal Y wrote a review May 2022
1 contribution
+1
Serena Islamabad Hotel is the best in Pakistan. It’s more like a resort. It’s a beautiful property with all the facilities and recreational activities of a resort. One gets a view of the Margalla hills. It’s so serene and beautiful! Home away from home! I love it! It’s my go to place in Pakistan.
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Date of stay: May 2022Trip type: Travelled
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Faye R wrote a review May 2022
2 contributions
So as a UK citizen with a Pakistani husband I have never had such a bad experience! with a hotel the pool side staff were terrible and once asked for a manager I got the spa director mr mohamad tayyn who was aggressive and rude I have never had such bad treatment over swim wear ! They waited 2 hours to tell us my husbands shorts were not ok. but I was able to wear my bikini and other women in thong bikinis. he was singled out being Pakistani but all foreigners were able to do as they please I would not stay here ever again you have other choices like the pc hotel who have exceptional staff
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Date of stay: May 2022Trip type: Travelled
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M Irfan wrote a review May 2022
1 contribution
For me consistency is the name of the game. I have been staying at Serena Islamabad for more than 10 years now. You can't have a better experience in Islamabad at any other place. The get the basics right every time and also offer a complete range of amenities, food choices and services.
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Date of stay: May 2022
Service
Room Tip: If you book an Executive room, you get free access to the Executive Lounge which is a good facility.
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Response from Otto Kurzendorfer, General Manager at Islamabad Serena Hotel
Responded 4 weeks ago
Dear miQ1956KS, Thank you very much for your kind words. Having arrived newly to Serena and beautiful Pakistan myself, your judgement mean a lot to me. I will make sure that we keep on getting the standards and basics right to welcome and delight our guests whenever they enter Islamabad Serena Hotel. Again my appreciation for your continuous trust and patronage. With warm regards Otto Kurzendorfer General Manager
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Shaziky wrote a review May 2022
Coventry, United Kingdom14 contributions5 helpful votes
Heard a lot of positive reviews and the hotel is spectacular. However, the staff is what let’s the hotel down. They were just not concerned about anything and quite rude. I ordered room service and was awoken at 2am asking for me to settle the bill in cash after I told them to charge it to my room. I told them it would be settled in the morning and then had someone come up in person. I made a complaint but nobody was concerned nor listened. Would not stay again. There are better alternatives out there.
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Date of stay: May 2022Trip type: Travelled
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Response from Otto Kurzendorfer, General Manager at Islamabad Serena Hotel
Responded 4 weeks ago
Dear Shaz I, Thank you for your candid review. I am delighted to hear you experienced our hotel as a stunning place in the center of Islamabad. In regards to your late night room service order, my apologies for the misunderstanding. We should have explained better to you upon check in the food orders must be paid upon consumption / delivery if our invitation to place a moderate room deposit upon check in by credit card or cash is rejected. I do hope you will give us another try in the future so you keep on experiencing the friendly Pakistani hospitality the Islamabad Serena Hotel is renowned for since many years. With warm regards Otto Kurzendorfer General Manager
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PRICE RANGE
$290 - $365 (Based on Average Rates for a Standard Room)
LOCATION
PakistanIslamabad Capital TerritoryIslamabad
NUMBER OF ROOMS
387
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Frequently Asked Questions about Islamabad Serena Hotel
Which popular attractions are close to Islamabad Serena Hotel?
Nearby attractions include Faisal Mosque (5.9 km), Pakistan Monument Museum (4.0 km), and Daman-e-Koh (4.8 km).
What are some of the property amenities at Islamabad Serena Hotel?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Islamabad Serena Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Islamabad Serena Hotel?
Guests can enjoy free breakfast and an on-site restaurant during their stay.
Is parking available at Islamabad Serena Hotel?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to Islamabad Serena Hotel?
Conveniently located restaurants include Monal Islamabad, Burning Brownie, and Kabul Restaurant.
Are there opportunities to exercise at Islamabad Serena Hotel?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Islamabad Serena Hotel have airport transportation?
Yes, Islamabad Serena Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Islamabad Serena Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Islamabad Serena Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Does Islamabad Serena Hotel have any great views?
Yes, guests often enjoy the mountain view available here.