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4.5
#4 of 53 hotels in Islamabad
Location
Cleanliness
Service
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Quiet
Modern
Location
Khayaban-e-Suhrwardy Opposite Convention Centre, Islamabad 44000 Pakistan
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The Islamabad Serena Hotel boasts an elegant atmosphere, complete with live music and exquisite decor that has captivated guests' attention. Although the hotel's cleanliness and luxurious amenities, including pools and a spa, receive high marks, opinions on value are mixed; some reviewers feel the experience doesn't justify the high costs.
Service is generally regarded as professional, yet there have been mentions of sporadic lapses. Room comfort is typically appreciated, though a few guests have raised concerns about outdated features and inconsistent room service.
Atmosphere
Elegant
Rooms
Comfortable
Value
Expensive
Cleanliness
Spotless
Service
Inconsistent
Amenities
Well-appointed
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The entrance is really grand and like with every major hotel in Pakistan, thorough security of the cars as they enter the hotel is really good with attention to detail which gives peace of mind. The drop off area at the main entrance is always welcomed by concierge who open the car doors and ensure a swift entry into the Hotel with phones and any hand luggage checked promptly. The interior of the reception is grand and really well maintained with amble of comfortable seating areas and a huge reception areas that leads to the restaurants. Check in was straight forward with room keys obtained in a reasonable 15 mins. Porters were really helpful to ensure luggage was delivered to the rooms. Rooms: Extremely spacious and well furnished. Ample of area for luggage and storage. King size bed with good quality pillows. Tea making facilities were provided with a range of teas. Soft drinks in the fridge included with deluxe rooms. Masks provided plus generous toiletries in the bathroom which included shampoo, comb, sawing kit, toothbrush etc. Bathroom was spacious and tub as well as shower cubicle and shaving mirror with light which was really handy. A safe in the room was useful and easy to use and ample of drawer spaces and a really large TV with unlimited channels including Netflix and others. A prayer mat and direction to Kaaba was readily available. Laundry services was extremely of a high standard and prices reasonable as well. Bed side control for all lights and alarm was the only downside and the controls were slightly broken and this was the only downside as Hotel needs to check and fix these and signs of wear and tear are obvious. Rooms were cleaned daily and promptly and a bonus was bed turned and towels changed in the evening which was what makes this Hotel def a 5*. Breakfast was a great experience with an egg station, variety of pastries and cakes. There was a station for honey, healthy section and hot food including paratha. Tea service was poor and it could be because at 6:30AM waiter service was really minimum and 1-2 waiters running around and hence waiting for tea took longer. Checkout was easy and complimentary hotel cars to the airport which was timely and helpful. Overall by far one of the best hotels in Pakistan!
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Date of stay: August 2022
Value
Cleanliness
Service
Room Tip:Â Avoid 1st floor as seems to be for smokers which was not made very clear
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
A great hotel with alot of benefits, great service and all in all a perfect experience staying there. We were upgraded to executive deluxe for the price of deluxe room, when they didnt have any deluxe room available. The breakfast at Zamanna was splendid with varieties of food and drink. As mentioned, we were upgraded to executive deluxe and had access to nazara lounge. The tea was fantastic and the service was superb. Highly recommended. Will definetly visit again inshallah.
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Date of stay: December 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Michel Galopin, General Manager at Islamabad Serena Hotel
Responded 6 Jan 2021
Dear valued Guest, Thank you very much for the warm comments following your stay at the Islamabad Serena Hotel. The Associates and I were delighted to read that you enjoyed to the fullest your accommodation, the selection of food and drink at our Zamana restaurant and your visit to the Nazara lounge. We are looking forward to welcoming you back soon to "your home away from home". With warmest regards, Michel A. Galopin General Manager Islamabad Serena Hotel
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Convenient and ideally located. Stayed there for three nights. One night in Deluxe and last two in Executive Room. Both experiences were simply awesome. Executive room also had a balcony and excess to Nazara Executive Lounge with complementary snacks, coffee, tea and juices from morning till night. Views from Nazara Lounge were simply terrific. There are seven different restaurants. We liked Rakaposhi the most. Food, service and environment was excellent. There are two temperature controlled swimming pools on ground and third floor, both are outdoor. I liked the one on third floor. There are a lot of gardens where one can relax. Staff is friendly. Taimoor from front office provided superb service. All in all a great experience. We would love to visit again soon. Highly recommended. Islamabad Serena is also a member of Leading Hotels Of The World. It’s by far the best choice to stay in Islamabad.
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Date of stay: September 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Michel Galopin, General Manager at Islamabad Serena Hotel
Responded 2 Oct 2020
Dear valued Guest, Thank you very much for the warm comments following your stay at the Islamabad Serena Hotel. The Associates and I were delighted to read that you enjoyed to the fullest the comfort of your room, the service at our Nazara Executive Lounge and its view as well as the quality of our various restaurant. Your compliments will be conveyed to all concerned to encourage them to carry on their good work. We are looking forward to welcoming you back soon to "your home away from home". With warmest regards, Michel A. Galopin General Manager Islamabad Serena Hotel
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It’s a shame when one has to title a review with beautiful gardens, as I always thought Serena hotel was the place to go in Islamabad, unfortunately not. Upon arriving my luggage was to be scanned and I was told it will be sent to my room but 30 mins into being in my room I enquired about my luggage and the person on the other end of the phone said “sit it is your luggage it is your responsibility “ I then had to ask them if I sound like a man as I am clearly a female the person then said sir again, clearly they have no understanding of the difference between a man and a woman, after demanding my luggage it eventually came through. I then went to the spa which to look at looked lovely but their treatments were not worth the time or money. I had a exfoliation treatment for my body and the therapist ended it with a dry scalp massage which left my hair knotted and I was not happy. I complained as the treatment was not good it was not for the advertised time and the therapist clearly was new or didn’t have enough common sense to know that you shouldn’t dry scalp massage as it causes damage to hair. I had a lot of phone calls from the spa which I found annoying as my aunty had come to visit and they kept calling till I had to tell them to stop calling me. I noticed that my bedding had not been changed so I called up housekeeping and asked for my bedding to be changed. I then got confronted by the female cleaner while my aunty and I were walking to the lifts and she was very aggressive the type one would call a street rat, my aunty advised me to complain to management as a paying guest the housekeeping staff should not be approaching guests and arguing with them. I was not impressed. The following day my sister in law came to visit and we were just walking around in the foyer and a member of staff stopped us to ask us what we were doing in the hotel, I told him I am a paying guest and unless there is a no go zone I am allowed to walk around. Breakfast was good and the hosts were brilliant other than that I would not stay here again or recommend it.
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Date of stay: February 2020Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Michel Galopin, General Manager at Islamabad Serena Hotel
Responded 14 Apr 2020
Dear valued Guest, Thank you very much for the correspondence following your stay at the Islamabad Serena Hotel. I have read your detailed comments with great interest and kindly be assured that I have shared your recommendations with the Head of the Departments concerned for their full review and action. We are looking forward to welcoming back you soon to our hotel when the COVID-19 will be eradicated and life will resume to harmony in the world. The Associates at the Islamabad Serena Hotel and I wish you and your family the very best and stay safe. With kindest regards, Michel A. Galopin General Manager Islamabad Serena Hotel
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This is not the Hotel for those that want some heating in their room if the weather suddenly turns chilly. After checking in on a cold March evening ( temperature in the 40s), I was astounded to learn that my room could only have COOLING in it. Apparently the hotel has the most antiquated central airconditioning system ( not accepted by any modern Franchise) where a guest cannot have on demand climate control. Either the management can decide to turn on the cooling for ALL the rooms, or ONLY heating. Unfortunately the vagaries of Islamabad weather in March got the better of their guess work, and I was caught on a cold night with cooling turned on. After I complained of shivering in my room, the staff was trying their best to be helpful. Someone brought a small plug-in radiator, hardly the kind of contraption one wants to see after paying a decent price for the room. They shifted my room to a larger upgraded version as a measure of placating my frustration and discomfort. But there was no way to correct the basic fault; the airconditioning system needs to be changed to bring it in line with acceptable modern standards and provide the guest with on-demand climate control. I will have to check the weather report before I check into this Serena again.
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Date of stay: March 2020
Value
Cleanliness
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Michel Galopin, General Manager at Islamabad Serena Hotel
Responded 6 Mar 2020
Dear valued Guest, Thank you very much for the comments following your stay at the Islamabad Serena Hotel. I have read with great concern your comments on you room temperature which you mentioned to be unsatisfactory and I would like to apologize for the uncomfortable situation which you had to face during your visit. Kindly be informed that as part of the constant updating of our hotel facilities, we are at present reviewing our Building Management System and the air conditioning system is part of it. We thank you very much for your feed back which is important to us ,as we keep in mind at all times the comfort of our guests, and we are looking forward to welcoming you back soon when we shall demonstrate the quality service and comfort for which the Islamabad Serena Hotel is renowned . With warmest regards, Michel A. Galopin General Manager Islamabad Serena Hotel
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Living through its old glory fame, this hotel is indeed quite a marvel of architecture which portrays the Pakistani culture for the foreign eye. Having said that many travelers will realize that at a first glance it would seem as a grand luxury hotel and although its is that it has forgotten the core values of a the hospitality industry. Upon a closer inspection you can clearly see the neglect of proper cleanliness which is disguised by the allure of luxury which in my perspective is a major concern as the hygienic condition of a luxury hotel should not be comprised at any level. Moreover the hotel requires some essential updates as the climate control system was not properly functioning and even the lobby was extremely chilly. The hotel is renovating into new ideas like offering local mobiles to its customer but its priority is all wrong. In conclusion being priced at around $200 is not justified as it value at current state is no more that $120 only due to the cultural charm.
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Date of stay: January 2020
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Michel_Galopin, General Manager at Islamabad Serena Hotel
Responded 23 Jan 2020
Dear valued Guest, Thank you very much for the comments following your stay at the Islamabad Serena Hotel. I have read with great concern your comments and be assured that as a member of Leading Hotels of the World the strictest rules of hygiene and cleanliness are enforced at all times by a dedicated team of professionals. Furthermore,kindly be informed the hotel is certified ISO 9001, ISO 2200, ISO 45001. Thank you for your comments on the air conditioning system which have been conveyed to our Chief Engineer for his review and action. We are looking forward to welcoming you back soon when we shall demonstrate the quality service for which the Islamabad Serena Hotel is renown worldwide. With warmest regards, Michel A. Galopin General Manager Islamabad Serena Hotel
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Went for Hi Tea on Sunday 4th Dec and unlike Past, the experience this time around was horrible /disappointing. A 5 Star Hotel, that gives you Rice Spoon for Soup & Sweet Dishes, no dinner / large plates and only quarter plates. Haleem was not available for good about 45 minutes inspite of repeated reminders and some other dishes particularly sweets were also not refilled. It seemed that the management had adopted a GO SLOW POLICY whether it was provision of clean plates, refilling of dishes or serving tea or clearing table / used crockery. Asked for 2nd cup of tea and the waiter said that he has to first fill & take the trolley of used crockery and will then serve tea...we ultimately left in disgust as even after 5 - 10 mins wait, his trolley was still not filled and he didn't bother to tell another waiter to serve us tea. Try PC Hi Tea, better menu, efficient service & courteous / responsive staff and probably cheaper too....
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Date of stay: December 2022
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We stayed at Serena with a group of 25 people in 9 rooms end of June 2021. The hotel facility is 5-star no doubt with all the frills and perks; however the service is really poor. The reception desk answers the calls after a very long wait, and there was not a single soul on our floor who could assist or guide. The adult swimming pool is at a floor where access to it is quite difficult. Different personnel guide you differently on how to get there, until you find out there is a separate elevator down the alley to get there. Breakfast is awesome, and swiming pool is nice and they follow good COVID SOPs to protect the guests. There is no proper mosque, rather a couple of scattered and secluded prayer areas, which was very disappointing and unlike the Marriotts and PCs. Its the most expensive hotel in Pakistan, but service response is not upto the mark, I would rather stay at Marriott Islamabad again, as I really enjoyed my stay there in my previous trip
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Date of stay: June 2021
Rooms
Location
Service
Room Tip:Â Ask for a room not to close and not too far from the elevator
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Michel Galopin, General Manager at Islamabad Serena Hotel
Responded 19 Jul 2021
Dear valued Guest, Thank you very much for the comments following your stay at the Islamabad Serena Hotel. The department Head in charge and I have reviewed your comments with great concern and we are sorry to read about your dissatisfaction concerning our service. Kindly rest assured that we have reviewed in detail all the points that you have raised to avoid reoccurrence of such mishaps in the future. Looking forward to welcoming you back soon when we shall demonstrate the quality service for which the Islamabad Serena Hotel is renowned.. With kindest regards, Michel A. Galopin General Manager Islamabad Serena Hotel
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We are visiting from Usa, Last 10 months we have been living in Pakistan, which last 8 months we have been living in Serena Isb about 12 to 15 days a month ,every month. Serena Isb is our second home.
Staff is exceptionally professional,caring,loving.
We met 2 Ladies about 8 months ago name Mubin and Samina in Maisha Salon in Serena Isb.
Very professional, stress releveling, I mean in there hands not only relax, enjoy, you rejuvenate life, they are so friendly.
We have been welcomed so well by all the nice employees of Maisha, Alishba Spa manager, Anjum,Kaiynaat Male Barbers very professional Ijaz
we have interacted and welcomed by best of the best front end Managers Best best best one Bilal Ahmed very processional, young man welcoming, caring. Nuushaat very professional, Jabran. Front desk staff Nadeem Naveed Umar Habib, Armaan are very professional understanding welcoming guys. Awesome great staff
we use there laundry service Exceptional on time cleanliness great very professional Staff Muzamil, Yasin awesome professional people.
One thing I will say even despite living in usa I would say I am a tyipcall Pakistani food eater from Punjab. So as for food service I would say Serena doesn't carry authentic Pakistani food. We use food service everything is served very hot and delicious. very professionally serviced. Room service staff Manager Hina very nice professional understanding. I explained to her the kind of taste I wanted to eat and she serves us with awesome great tasting food. So, I never have complain when she is at service. Afzal is also very caring professional.
House keeping staff. Very nice, cleaning is awesome wonderful . very professional. Asif house keeping manager really exceptional service. Asif also staff for house keeping is nice. Sofia house keeping staff very professional. Gohar , Riaz very nice professional people.
Front valet staff very welcoming professional. Mukhtavar, Rafi Arshad Naiz Mukhtar.
Last 8 months I think I have used all services provided in Serena, From serena pool, the all the restaurants visited through using there rent a car service everything. I always leave there with a heavy heart not wanting to go. Awesome great service.
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Date of stay: August 2021
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Michel Galopin, General Manager at Islamabad Serena Hotel
Responded 12 Aug 2021
Dear Mrs Adil, Thank you very much for the warm comments following your last stays at the Islamabad Serena Hotel. The Management Team and I delighted to read the detailed and warm comments about your experiences in the various departments of the hotel and with their Associates. We highly appreciate the fact that you took the time to highlight the encounters that you had with the associates during your stays in the eight months that you spent recently in Pakistan. Kindly rest assured that I have conveyed your compliments to all concerned and this will encourage them to carry on their good work. We thank you for your loyalty and we are looking forward to welcoming you back soon to "your home away from home". With warmest regards, Michel A. Galopin General Manager Islamabad Serena Hotel
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The Islamabad Serena Hotel is commended for its spotless and comfortable rooms, complete with a range of amenities, although a few guests have raised issues regarding room service and the air conditioning. While the staff's attentiveness and professionalism frequently receive accolades, some travelers have encountered occasional lapses.
The hotel's atmosphere is widely appreciated, offering a beautiful setting with live music and elegant decor. Its luxury pools and spa treatments add to the appeal, despite occasional service inconsistencies and concerns over value for the premium pricing
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi
Re women only floors no it doesn't but the hotel staff are all professional and fully trained in Sweden , there’s no intimidation at all
Comfortable & the security is on point.
Each floor is allocated a quota of staff reasonable to cater your needs.
💯 % safe
There are more places to choose from in the Islamabad area.
PRICE RANGE
₹21,726 - ₹27,263 (Based on Average Rates for a Standard Room)
LOCATION
PakistanIslamabad Capital TerritoryIslamabad
NUMBER OF ROOMS
387
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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