Wonderful and hospitable experience....this hotel talks sense.....truly reflects in itself the serenity and calmness of the Islamabad city....approachable to major corporate and business hubs....engulfed with warm cozy and serene atmosphere...
The breakfast had the most disappointing tea served. Asked the staff to provide a stronger tea with milk. Result was disappointing. Besides that the breakfast was ok. The room was spacious and the complementary mini bar was a pleasant surprise.
All in all a wonderful experience, from check in to check out, Breakfast menu is quite decent but has been scaled down from what it used to be in the past. Enjoyed thoroughly the complimentary upgrade.
We went to the restaurant for breakfast . At the entrance we were stopped on a silly reason that my guest was wearing shorts , whereas some white foreigners were freely roaming around wearing shorts , picking their foods . Not only they we felt embarrassed but discriminated as well . When we pointed them they came up with another silly excuse that those white folks are guest staying in hotel .
It has been an excellent experience, thanks to the quality of the services, the room and all the personnel. Serena Hotel offers all the services you need during your travel and permanence in Islamabad.
The experience was overall good. The accommodations, foods, facilities were on par. I would really recommend to stay in Serena hotel Islamabad for your next visit to Islamabad. It’s legit. Their garden, pool is on top.
Serena Islamabad Hotel is the best in Pakistan. It’s more like a resort. It’s a beautiful property with all the facilities and recreational activities of a resort. One gets a view of the Margalla hills. It’s so serene and beautiful! Home away from home! I love it! It’s my go to place in Pakistan.
So as a UK citizen with a Pakistani husband I have never had such a bad experience! with a hotel the pool side staff were terrible and once asked for a manager I got the spa director mr mohamad tayyn who was aggressive and rude I have never had such bad treatment over swim wear ! They waited 2 hours to tell us my husbands shorts were not ok. but I was able to wear my bikini and other women in thong bikinis. he was singled out being Pakistani but all foreigners were able to do as they please I would not stay here ever again you have other choices like the pc hotel who have exceptional staff
For me consistency is the name of the game. I have been staying at Serena Islamabad for more than 10 years now. You can't have a better experience in Islamabad at any other place. The get the basics right every time and also offer a complete range of amenities, food choices and services.
Heard a lot of positive reviews and the hotel is spectacular. However, the staff is what let’s the hotel down. They were just not concerned about anything and quite rude. I ordered room service and was awoken at 2am asking for me to settle the bill in cash after I told them to charge it to my room. I told them it would be settled in the morning and then had someone come up in person. I made a complaint but nobody was concerned nor listened. Would not stay again. There are better alternatives out there.
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