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What you can expect during your stay
- Hand sanitiser available to guests & staff
- Regularly sanitised high-traffic areas
Updated 29/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Islamabad Marriott Hotel
Updated 29/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#4 of 149 in Islamabad
Location
Cleanliness
Service
Value
The five-star international Islamabad Marriott Hotel is located at the foot steps of the famous Margalla Hills and is within close proximity to Rawal Lake, the town centre, President & Prime Minister Houses, Ministry of Foreign Affairs, Senate, Parliament House, Foreign Missions, World Bank, Government Offices, corporate sector, Print and Electronic media offices etc. The Hotel is a favourite rendezvous of politicians, diplomats, businessmen and movers and shakers of the country. Owing to the perfect location of the hotel, it hardly takes 20 minutes to commute between the Hotel, the Islamabad International Airport and the places of interests
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Free airport transportation
Business Centre with Internet Access
Conference facilities
Parking
Wifi
Indoor pool
Outdoor pool
Heated pool
Fitness / spa changing rooms
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Airport transportation
Shuttle bus service
Car hire
Banquet room
Meeting rooms
Spa
Massage
Salon
24-hour security
Baggage storage
Concierge
Currency exchange
ATM on site
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Room service
Safe
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Luxury
Quiet
Location
Full view
47Car recommended
Grade: 47 out of 100
28Restaurantswithin 1 km
1Attractionwithin 1 km
Contact
5 Aga Khan Road Shalimar PO Box 1251, Islamabad 44000 Pakistan
Getting there
See all nearby hotels
548Reviews6Q+A100Room tips
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+1
Located in a quite area with over the top security. A real challenge just getting to reception but I am sure they have a good reason. Check in was quick and in a short time we were being shown to our room. The room was spacious and clean albeit a bit dated. Bathroom was also clean, so ticked the box. Breakfast in the morning was a bit of a challenge due to the number of people. Limited selection was a disappointment.
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Date of stay: December 2021
Helpful
Its simply not worth visiting for the sake of fun, the front desk, service in Nadia and the rooms cannot be categorised 5* anymore. I would rather spend money in some place else. There are better guest houses and cheaper hotels offering better service & food.
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Date of stay: January 2022
Helpful
Response from amina jaffri, Marketing at Islamabad Marriott Hotel
Responded 15 May 2022
Dear Mr. Shabbir, Thank you very much for the comments following your recent stay at the Islamabad Marriott Hotel. The management and I have read your comments with great concern regarding your room, reception and Nadia Restaurant. I shall be pleased to full investigate your complaint and in order to do so, I will need to know more details and your room number. I am looking forward to receiving your reply with the relevant details. With warmest regards, Hassan Khan EAM Rooms Islamabad Marriott Hotel
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So I’m booked in for 1 night, have a business meeting at 9 next morning and there is loud music coming from the ground floor. I’m told there’s a wedding and I’m very happy for the couple but I need to sleep. Reception tells me they can’t stop the wedding . It’s midnight now and I’m still waiting for the wedding to end. There is no double glazing and control on noise. Just horrible
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Date of stay: May 2022Trip type: Travelled
Helpful
Response from amina jaffri, Marketing at Islamabad Marriott Hotel
Responded 14 May 2022
Dear Ms. Saira, Thank you very much for the comments following your recent stay at the Islamabad Marriott Hotel. The management and I have read your comments with great concern and we are very sorry for the inconvenience you had to face. This does not reflect in anyway the quality comfort and service that our hotel is obliged to render to our guests. Kindly be assured that I have conveyed your comments to the Department Heads concerned for their thorough review and immediate action. We are looking forward to welcoming you back when we shall demonstrate the quality service for which the Islamabad Marriott Hotel is renowned worldwide. With warmest regards, Hassan Khan EAM Rooms Islamabad Marriott Hotel
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Nothing has changed in this hotel in 5 year from my last visit. Needs updating, looks very tired and worn out. Should be ashamed as the quality no way matches the price they charge. Staff is nice and polite and about the best thing this hotel offers.
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Date of stay: March 2022Trip type: Travelled
Helpful
Response from Amina Jaffri, Marketing at Islamabad Marriott Hotel
Responded 1 Apr 2022
Dear Manuh99, . Thank you for your valuable feedback on Trip advisor. We are extremely sorry to hear about your experience. Please note that it was never our intention to make you feel this way. Providing the highest level of hospitality is our number 1 priority therefore your concerns have been forwarded to the relevant leadership team to ensure that necessary guidelines are in place to prevent this from happening in the future. I appreciate your sentiments for the hotel staff. Again, thank you for taking the time to share your thoughts. Should your travels bring you back please feel free to reach out to me in advance and I will ensure that you are looked after. Thank you Amina Jaffri Marketing Manager Islamabad Marriott Hotel
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Average spa. Had an express manicure and a spa pedicure which was very average. Soles of my feet weren’t filed and under my nails weren’t cleaned in the manicure. I also had a skin cleansing facial. Again this was ok, the facial massage was good but overall wouldn’t have this again. Ambiance is okish. Had my eyebrows done, this was fine. I throughly advise if you can, you go to Arammish spa in Lahore. I used the Gulberg branch as did my husband and mother in law and cannot fault it. Wish they had a branch in Islamabad.
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Date of stay: March 2022Trip type: Travelled
Helpful
Response from amina jaffri, Marketing at Islamabad Marriott Hotel
Responded 20 Mar 2022
Dear Guest, Thank you for staying at the Islamabad Marriott Hotel and for your feedback. Nirvana Spa is not managed by the hotel but your valuable feedback has been shared with the respective management of the spa. We look forward to welcoming you again at the Islamabad Marriott Hotel. Regards Amina Jaffri Marketing Manager
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Islamabad Marriot goes cheap. Don’t get me wrong, I don’t mean cheap in terms of being inexpensive, it remains one of the most expensive hotels in Pakistan. I booked a room for myself, my nephew and my son using my points for 12 and 13 March 2022. The purpose of the trip was to show off Pakistan’s best to my British born son who had never been to Pakistan. The issues started before even checking in, I called a day ahead to book transportation from Islamabad airport, each time I called the operator tried to put me through to reception who promptly hang up on 3 occasions. On the fourth occasion, I managed to speak with someone and booked a shuttle bus. On checking in we were told that breakfast was not provided, and we would have to pay for breakfast. They omitted to inform me that we could use the executive lounge for breakfast using my Marriott status. We were provided with a small room with only two beds, and towels for two, I asked for additional bedding and was told it would be provided and we went out sightseeing. We returned after 3 or 4 hours, and the addition beading was not placed in our small room. Again I called reception and asked for an additional bed and again it was not provided. Eventually, I went down to reception and was informed that I had requested addition bedding as we were 3 males and I had booked a room for 3. Immediately, I was informed that there would be a charge, I asked why the hotel was behaving in such a cheap manner and that I had booked a room for three persons. Also, I would pay and never use Islamabad Marriot. At this point the reception staff checked my status and said it would be free as a long term Marriot customer and having stayed with them previously. At this point I asked about the executive lounge and was informed that we could used it. Had the staff bothered to check before trying to fleece additional money the experience would not have been so cheap. In summary, service is second to trying to fleece as much money from the customer as possible. The building is old and in need of major renovation, paint can be seen flaking from various parts of the building. The Internet is extremely slow. As a corporate customer, I have spent millions of USD in various Marriott hotels around the world over the past 30 years to house myself and my team. My experience on this occasion fell far below my experience of any other Marriot I have used before. Management needs to provide additional training and instill service as a priority and not behave in such a cheap manner. On the positive side, the views from the hotel were great.…
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Date of stay: March 2022
Rooms
Cleanliness
Service
Helpful
Response from amina jaffri, Marketing at Islamabad Marriott Hotel
Responded 21 Mar 2022
Dear Valued Guest, Greetings from the Islamabad Marriott Hotel! Thank you very much for your feedback following your recent stay. The management and I have read your comments with great concern regarding your experience communicating with our associates for airport pick up, room ammenities not properly refilled for three people, breakfast not included in your room package, slow speed of internet and no communication regarding access to Executive Lounge. We are truly sorry to read about your disappoinment during your stay as these types of mishaps are totally unacceptable in our hotel. Rest assured, I have shared your feedback with relevant department heads for their thorough review and immediate corrective action. Please do let me know when you plan to visit Islamabad again and I will personally look after your booking to demonstrate the quality service for which the Islamabad Marriott Hotel is renowned worldwide. For your information, my email address is khan.hassan@marriottislamabad.com I wish you and your family well and we are looking forward to welcoming you back soon. With warmest regards, Hassan Khan EAM Rooms Islamabad Marriott Hotel
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It was my first time to Pakistan (Islamabad). Stayed Feb 2022 at the Marriot. Beautiful hotel with many dining options. Rooms are very spacious. Strict security process. Rooms/bathroom were very neat and well maintained. Furniture in room was sufficient hanging and drawer space. Furniture is not modern but keeping with the tradition of the country. Location was great. 10 min walk to Foreign exchange/restaurant/coffee shops and markets. The staff, from Shabbir(Doorman) Khalid & Mushtaq (Security) Sadaf, Umer (restaurant)truly is an assest to the establishment. Special mention to HINA (restaurant) and Shazia (Chef) who are amazing. The hotel is very modern with an indoor heated pool and well equipped gym. Great spread during breakfast with lots of options. Taxi's are available outside hotel. Carrem app works great.…
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Date of stay: February 2022
Helpful
Response from amina jaffri, Marketing at Islamabad Marriott Hotel
Responded 20 Mar 2022
Dear Guest, Thank you for your valuable feedback. It has been a constant endeavor of the team to maintain our high standards of service and ensure that each guest is well taken care of. It feels fantastic to read such positive comments. The entire team at the Islamabad Marriott Hotel hopes that you allow us to serve you again. We look forward to your visit! Amina Jaffri Marketing Manager
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I stayed there for one night and it was really on all standards and we liked its services and staff was very friendly and security staff was also very cooperative. Lots of food in the hotel and rooms was cleaned as per SOPs.
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Date of stay: December 2021Trip type: Travelled
Helpful
Response from Amina Jaffri, Marketing at Islamabad Marriott Hotel
Responded 24 Jan 2022
Dear Hadi, Thank you for your valuable feedback. It has been a constant endeavor of the team to maintain our high standards of service and ensure that each guest is well taken care of. It feels fantastic to read such positive comments. The entire team at the Islamabad Marriott Hotel hopes that you allow us to serve you again. We look forward to your visit! Nisha Khan Marketing Manager
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Islamabad Marriott Hotel is the best and luxurious hotel. It is located opposite Balochistan House and near Federal Secretariat. The hotel has the best view of Margalla Hills. The Management is so cooperative.
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Date of stay: January 2022
Helpful
Response from Amina Jaffri, Marketing at Islamabad Marriott Hotel
Responded 16 Jan 2022
Dear Margalla Trail Runners, Thank you for your valuable feedback. It has been a constant endeavor of the team to maintain our high standards of service and ensure that each guest is well taken care of. It feels fantastic to read such positive comments. The entire team at the Islamabad Marriott Hotel hopes that you allow us to serve you again. We look forward to your visit! Nisha Khan Marketing Manager
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I stayed at the Marriott Islamabad for 2 nights, checked out today. The hotel is quite old and generally in a run down condition. The furniture, carpets, bed mattress etc clearly speak volumes about the poor maintenance. What made my stay extremely unpleasant was the clogged drain in the shower. While I was taking the shower the water just kept pooling up in the shower cabin and spilled into the room. I complained with the management who apologised and sent a plumber. The plumber confirmed to me that the drain had been opened. But guess what, next day I took the shower again and the exact same thing happened. What is worse is that when I mentioned it at the check out all I got was “we will get it checked, thank you for informing us”. And what about the miserable experience of taking showers for 2 days in cold whether, always wiping floors with towels? All in all a very bad experience is all I can say!…
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Date of stay: January 2022Trip type: Travelled
Helpful
Response from Amina Jaffri, Marketing at Islamabad Marriott Hotel
Responded 12 Jan 2022
Dear naumanliaqat Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the relevant leadership team to ensure the necessary guidelines are in place and reviewed to prevent maintenance issues from occurring in the future. Clearly there is need for better communication and we take complete ownership of. We will ensure, that should your travel bring you back to Islamabad – you are looked after well. Can I please request to share email your contact details along with your comments to our address imh@marriottislamabad.com? I would like to personally connect with you. Waiting to hear back soon Warm Regards Hassan Khan Front Office Manager
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PRICE RANGE
$213 - $244 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
marriott islamabad, islamabad marriott
LOCATION
PakistanIslamabad Capital TerritoryIslamabad
NUMBER OF ROOMS
290
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Claim Your Listing Frequently Asked Questions about Islamabad Marriott Hotel
Which popular attractions are close to Islamabad Marriott Hotel?
Nearby attractions include Trail 5 (1.2 km) and Art and Craft Village (0.7 km).
What are some of the property amenities at Islamabad Marriott Hotel?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Islamabad Marriott Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Islamabad Marriott Hotel?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Islamabad Marriott Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Islamabad Marriott Hotel?
Conveniently located restaurants include chaayé khana, Street 1 Cafe, and Tuscany Courtyard.
Are there opportunities to exercise at Islamabad Marriott Hotel?
Yes, guests have access to an indoor pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Does Islamabad Marriott Hotel have an airport shuttle?
Yes, Islamabad Marriott Hotel offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Islamabad Marriott Hotel have airport transportation?
Yes, Islamabad Marriott Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Islamabad Marriott Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Islamabad Marriott Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.