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19 Olympic Street Sukhbaatar District-1, Ulaanbaatar 14241 Mongolia
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Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
Traveller (216)
Dining (41)
Room & Suite (35)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 22/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Shangri-La Ulaanbaatar
Updated 22/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#2 of 87 hotels in Ulaanbaatar
Location
Cleanliness
Service
Value
Shangri-La Ulaanbaatar, is located right in the heart of the city centre - making it an ideal base for both business and leisure travellers. Shangri-La Ulaanbaatar is integrated part of the Shangri-La Centre which includes Sports Club with latest equipments, the largest swimming pool and Adventure Zone, Shopping mall, IMAX Cinema, luxury residents and office building.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Kids stay free
Babysitting
Airport transportation
Wifi
Hot bath
Heated pool
Fitness / spa changing rooms
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Children Activities (Kid / Family Friendly)
Car hire
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Massage
Salon
24-hour security
Baggage storage
Concierge
Currency exchange
ATM on site
Doorperson
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Air conditioning
Room service
Safe
VIP room facilities
Minibar
Flatscreen TV
Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Modern
Languages Spoken
Chinese
Hotel links
Special Offer:Exclusive Member Rate
469Reviews4Q+A56Room tips
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Most Recent
Allen P wrote a review Yesterday
Post Falls, Idaho46 contributions13 helpful votes
Spent a total of three days at the Shangri-La hotel and overall am very happy with the experience. Stayed on the eighth floor overlooking the National Amusement Park. Service was prompt and helpful. The room was larger than expected, with the bathroom being a highlight for me. The breakfast buffet was top notch with a good mix of local and western type foods. The downside of the visit was the Naadam Bar and Restaurant located at the hotel. The food and drinks were excellent but wait time was terrible. Ordered sliders and a beer; beer took almost 10 min to arrive and the food took 35 total min for three sliders. Overall I would most definitely come back keeping in mind to go elsewhere for food.
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Date of stay: September 2022
Rooms
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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IPSAdvisor wrote a review Aug 2022
Miami, Florida122 contributions30 helpful votes
Hotel's Favourite
Who does this in the U.S? Not even at a Ritz Carlton. The outstanding service by Front Desk team member Dulguun, has me singing her praises. I needed a hair appliance and she said she’d handle it. Searching online she found a store near where she lives, I picked out the one I thought would do the trick, gave her cash to buy it and she bought it on her day off for me. Her can do attitude, beautiful smile, and professional demeanor are outstanding. She is a real asset to the client experience at this great hotel. Any hotel can have stunning views, comfortable beds and well appointed rooms, but it’s the people who leave a lasting impression. Dulguun did this for me. Thank you
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Date of stay: August 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Sazali A wrote a review 15 Sep
1 contribution
Cleaning staff was chewing gum when I I was asking to provide a service, it was so unfriendly. The gym music selection is full of vulgar words - really not professional, we wanted to take a shower but it was so smelly with sticky walls in the shower. No one could give us a clear instruction how to use fitness machines, careless staff without basic English knowledge. Stressful Parking, had to leave my car far away from location.
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Date of stay: September 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Jiang Tingting wrote a review 6 Sep
1 contribution
this is my first time in UB, we choose Shangrila and we get some confused about the procedure and bad experience with some staff but many thanks to Kai (front desk) to help me solve the problem. Very very appropriate
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Date of stay: September 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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GlobeTrotting55015 wrote a review Jul 2022
Brisbane, Australia111 contributions108 helpful votes
This is a beautiful hotel with all the luxury vibes you’d expect. Really great location and the service was excellent by staff. The rooms were well appointed and I found the bed really comfortable. Ask for a high floor if you can. Good restaurants as well
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Date of stay: June 2022Trip type: Travelled on business
Room Tip: Ask for a high floor
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Rasmus Seah, General Manager at Shangri-La Ulaanbaatar
Responded 3 Jul 2022
Dear GlobeTrotting55015 Thank you for taking the time to share your feedback on your positive stay experience in our hotel. I am delighted to read your glowing comments and that you have had a memorable stay. We note the in-room dining delivery time and availability hours. Please be assured we are taking steps to improve. We look forward to welcome your back in the not too distant future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
KaizerRafik wrote a review Jun 2022
Dubai, United Arab Emirates386 contributions222 helpful votes
+1
Stopping there everytime I'm in UB, and was quite satisfied at every occasion. The hotel got a perfect location, so you're 10 to 15 mn walking from every tourist spot in UB, and also all the nice and cool restaurants and coffee shops. The view is stunning specially if are in the highest floors on the west side. Rooms are spacious, the bed and pillows are very comfy, basically everything is at 5 stars Hotel level. Looby is stunning and you can enjoy a coffee in a very cosy atmosphere. The hotel give you access to the gym and spa who are part of the Shangri-La mall next door , you can directly access to the mall from the hotel without going outside which is very convenient specially winter time when temperatures drops under -30 ! Down point is the room service which is quite slow and most of the time unavailable after 10pm.
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Date of stay: March 2022Trip type: Travelled on business
Room Tip: Ask for higher floor. Restaurants around the hotel are better and cheaper than the hotel ones (...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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rezzman wrote a review Mar 2022
Los Angeles, California67 contributions71 helpful votes
I spent a night here making a booking through AMEX FHR program. It is twice as expensive as other top hotels in UB. The lobby area is spectacular, and rooms are nice. Knowing that they are at less than 40% occupancy they could have offered a more substantial upgrade. Additionally the hotel doesn't really have it's own spa and rather uses the spa next door in the mall which is somewhat inconvenient.
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Date of stay: March 2022
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Shangri-La Ulaanbaatar, General Manager at Shangri-La Ulaanbaatar
Responded 12 Apr 2022
Dear rezzman, Thank you for taking some of your time to provide us with comments on your recent stay with us. We have shared your kind comment with all the staffs concerned and please be assured your comments will be notified with our people concerned. Once again, we appreciate your kind comments and looking forward to seeing you in not too distant future. Sincerely, Rasmus Seah General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Linda K wrote a review Mar 2022
1 contribution
I chose the Shangri-La based on its location and reputation as one of the finest hotels in Asis. It was outstanding. The accommodations were beyond my expectations. I used most of the amenities in the hotel; room service, dry cleaning, restaurants were excellent. There is a health club and pool also. The hotel is attached to a wonderful mall. It was very convenient to walk to. Lots to buy and look at. There is a salon there which is so nice for the traveler. But what most impressed me was the helpfulness of the staff there. There was no problem communicating in English. What a relief! Past that though was the exceptional attention I received from Duty Manager Munkh-Orshikh and front desk assistant Dulguun. They were both so friendly, welcoming and capable. I really appreciated that during my stay. Please consider the Shangri-La. It was the perfect choice.
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Date of stay: March 2022
Value
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Rasmus Seah, General Manager at Shangri-La Ulaanbaatar
Responded 27 Mar 2022
Dear lindakK4120QG I am delighted to read your glowing stay experience feedback in our hotel and to know that your stay has been a successful one. We are also glad you have enjoyed our well-equipped gym and pool (Sports Club) and that our guests enjoy the convenience of a central mall within the complex. Thank you for your kind compliments on our service teams. I have shared your comments with all concerned; especially Duty Manager Munkh-Orshikh and front desk assistant Dulguun - whom you raved about. We look forward to welcome you back in the not too distant future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
jon c wrote a review Feb 2022
2 contributions
The Shangri-La experience was exceptional. The staff are wonderful and are willing to help in any way they can to ensure you have the best experience. The hotel has a gym and pool. The gym is the best managed gym in Asia. It is the largest and has the most equipment out of any hotel I have ever stayed at. There is a mall attached to the hotel where you are able to go shopping without ever leaving the hotel. During the cold weather this is essential. The restaurants attached to the hotel are fine dining types of foods and are priced very reasonably for the amount and quality of food you receive. I did want to thank one employee by name at this hotel. Although all the staff were more than helpful Dulguun (front Desk worker who is tall) was super helpful to me and my coworkers. She assisted us by arranging the sale of traditional Mongolian fur boots and other souvenirs. She made our stay seem like we were the only guests at the hotel. She took her time contacting places that might have the souvenirs we were looking for which in the end, she found everything we wanted. Thanks Dulguun and staff at the Shangri-La for the outstanding stay in Mongolia. Look forward to future visits to Mongolia. Two minor issues: The A/C / Heater did not adjust even as I manually set the temperature cooler. It maintained the same degrees in the room. The WiFi was a little slow in the rooms.
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Date of stay: February 2022
Value
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Shangri-La Ulaanbaatar, General Manager at Shangri-La Ulaanbaatar
Responded 2 Mar 2022
Dear B1043FNjonc, Thank you for taking the time to let us know of your stay experience. As we read your comments, we are pleased that our people especially Front Desk staff Dulguun have made a positive impression and is a testimonial to the service culture we aim to indicate and train for. We have shared your kind comment with all the staffs concerned and please be assured your comments on two minor issues will be a topic of discussion with our people concerned. Once again, we appreciate your kind compliments and comments and looking forward to see you in not too distant future. Sincerely, Rasmus Seah General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jonathan C wrote a review Feb 2022
1 contribution
The Shangri La Hotel in Ulaanbaatar is simply outstanding, and among the best luxury hotels I have stayed at in over twenty years of travelling. The staff is professional, courteous and accommodating to all of your needs, and went out of their way to make my stay more enjoyable. The facilities are the nicest in Ulaanbaatar. Due to COVID quarantine requirements for incoming co-workers, I visited several other hotels in town, including the Kempinski, the Blue Sky and the Best Western. The Shangri La Hotel has better facilities than any of the other hotels, and more amenities. (Enormous downstairs lounge, two wonderful restaurants, and immediate access to the Shangri La Centre, along with it's multi-level fitness center.) The rooms are beautiful, the cleaning staff is thorough, and the overall experience is extremely enjoyable. If you visit Mongolia, this is the place to stay while you are in Ulaanbaatar.
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Date of stay: February 2022
Location
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Rasmus Seah, General Manager at Shangri-La Ulaanbaatar
Responded 15 Feb 2022
Dear J4776MVjonathanc I have been onboard this hotel coming to a year and your feedback is one of the most complimentary and nicest that I have ever received. Not only did you write in glowing terms about the hotel, I am delighted to learn that your stay was successful and enjoyable. Once again, my sincere appreciation for your time to pen this stay experience feedback. I will make share I share your gracious comments with our team, which I am sure it will spur us on to deliver the service required of us. We look forward to welcome you back to The Shangri-La, Ulaanbaatar in the not too distant future. Yours sincerely Rasmus Seah
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$255 - $408 (Based on Average Rates for a Standard Room)
LOCATION
MongoliaUlaanbaatar
NUMBER OF ROOMS
290
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Frequently Asked Questions about Shangri-La Ulaanbaatar
Which popular attractions are close to Shangri-La Ulaanbaatar?
Nearby attractions include Tumen Ekh Ensemble (0.4 km), Choijin Lama Temple Museum (0.3 km), and 976 Art Gallery (0.3 km).
What are some of the property amenities at Shangri-La Ulaanbaatar?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Shangri-La Ulaanbaatar?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Shangri-La Ulaanbaatar?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Shangri-La Ulaanbaatar?
Yes, free parking is available to guests.
What are some restaurants close to Shangri-La Ulaanbaatar?
Conveniently located restaurants include Millie's Cafe, Veranda, and Silk Road Bar & Grill.
Are there opportunities to exercise at Shangri-La Ulaanbaatar?
Yes, guests have access to a pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Does Shangri-La Ulaanbaatar have airport transportation?
Yes, Shangri-La Ulaanbaatar offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Shangri-La Ulaanbaatar?
Yes, dry cleaning and laundry service are offered to guests.
Does Shangri-La Ulaanbaatar offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Shangri-La Ulaanbaatar?
Many travellers enjoy visiting Gandantegchenling Monastery (2.2 km) and The Project for Rehabilitation of Railway Facilities (1.2 km).