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Sambuu Street 24 Chingeltei District, 5th Horoo, Ulaanbaatar 15141 Mongolia
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Room & Suite (39)
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About

#14 of 87 hotels in Ulaanbaatar
Location
Cleanliness
Service
Value
A modern Ulaanbaatar hotel with free WiFi, a rooftop lounge, a fitness centre and a spa. The centrally located Holiday Inn Ulaanbaatar hotel is five minute walk from the Tengis Bus Station. A 10 minute taxi ride takes you to Ulaanbaatar Railway Station, for easy access to the whole of the city and beyond. The hotel has a free car park. Chinggis Khaan Square formerly Sukhbaatar Square is 15 minutes walk from the hotel. At the Cultural Palace, overlooking the square, you can explore the Mongolian National Modern Art Gallery, or catch a performance at the State Opera and Ballet. The Gandan Monastery, a 10 minute walk from the hotel, houses a 26 metre high Buddha statue in its impressive temple. Business guests can host events for up to 100 delegates in the hotels meeting room, while the ballroom caters for 200 people. Both come with state of the art AV equipment and catering can be arranged. Theres free WiFi throughout the hotel, and a Business Centre is available.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Hot bath
Fitness Centre with Gym / Workout Room
Bar / lounge
Board games / puzzles
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Car park
Wifi
Fitness / spa changing rooms
Sauna
Restaurant
Breakfast in the room
Kids' meals
Wine / champagne
Business Centre with Internet Access
Meeting rooms
Spa
Salon
Steam room
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
Shared lounge / TV area
ATM on site
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Room service
Bottled water
Iron
Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Business
Languages Spoken
English, Russian, Chinese, Filipino and 1 more
60Reviews1Q+A4Room tips
Traveller rating
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Most Recent
Lloyd wrote a review Jan 2023
2 contributions
I am currently staying at this hotel and on check in I was told that my IHG membership cannot be accepted, since this is booked from a different portal, really ? Secondly i callled laundry service @1755 hrs and the refused laundry service. Not even a few hours and I regret checking into this IHG property. The hotel doesn’t provide a Iron and ironing board and keeps mentioning of checking the wardrobe. And last but not the least, the hotel doesn’t have a fan and cannot even fathom, I lived at the best western and kempenski and both had good service. Utterly disappointed #IHG
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Date of stay: January 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Caroline wrote a review Jul 2022
Singapore, Singapore100 contributions17 helpful votes
+1
Room is amazing. Clean. Comfy beddings. Concierge is attentive although they spoke very little English. I had a good sleep after over 24 hours of travel. In general I like the room BUT two encounters. One, hotel staff used his master key to open my room door without even knocking because a Korean guest insisted that my room was hers. I was appalled as I had just stepped out from the bathroom. The room door doesn’t have a latch. Hotel staff should have known to at least do the knocking and waited for a while to see if anyone would come to the door. This is a universal practice. I even have a NO Disturb sign hanged on my door. This is major security issue that need to be addressed. I don’t longer feel safe in the room on my second night of stay. Luckily it is the last night in this hotel. Secondly, the breakfast was a disaster. I was down at the breakfast buffet at 7.30am. All food were devoured. Some group left the buffet tables in a total mess. I waited for 30 minutes. Nothing was replenished. Not even a slice of bread. I see only one staff running around aimlessly. This falls back to the hotel management who didn’t train their staff well.
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Date of stay: July 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from IHG Service, Owner at Holiday Inn Ulaanbaatar
Responded 16 Jul 2022
Hi carolinepang, Thank you for staying with us and sharing your review. We realize you have many choices when it comes to lodging, and we appreciate your business. We always intend to make each stay top notch. I'm sorry to learn that we missed the mark on this occasion. Your insights are important to us and we appreciate the feedback you shared. To avoid the same situation from happening in the future, I went ahead and alerted hotel management of your concerns for immediate action. I also sent you a private message to obtain more details. We hope that you will consider staying with us again when you travel back to the area! Best, Jonathan A Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Byambadelger E wrote a review Dec 2021
7 contributions
Hi, I’m staying here for couple of days during my hotel isolation. So far, food is delicious and got good view of the city, room has got good atmosphere. Most importantly customer service is great, friendly staff and prompt actions. I would recommend this hotel.
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Date of stay: December 2021Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Molly wrote a review Oct 2019
Ulaanbaatar, Mongolia1 contribution
Well, I have been staying here for over a week. Now, I am sure that you better not expect friendly greetings by the receptionists. As Well, if you intend to stay here over a week, mind that the bed sheets will be changed once in a week. Plus, it seemed Japanese friendly, solely. The chiefs greet more often than the receptions. What I thought is that Toyoko Inn Ulaanbaatar Administrators better learn from Ramada Chain Hotel which is right beside the road next to this premise. This hotel is just cheaper and less serviced than the Ramada Ulaanbaatar City Center. Anyway, Ramada is still my #1 choise in Ulaanbaatar, Mongolia.
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Date of stay: October 2019Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from HolidayinnMongolia, General Manager at Holiday Inn Ulaanbaatar
Responded 23 Oct 2019
Dear Guests Thank you very much for staying at the Holiday Inn Ulaanbaatar. I apologise for the negative stay you experienced in our hotel. Your experience is not the way we should treat and serve our guests. I will follow your case personally and will ensure that this experience should not happen to any other guest. I would appreciate if you can contact me under gm@hih.mn that I can give an update and to ensure to welcome you back at the Holiday Inn Ulaanbaatar. Sincerely yours Frank Prasmo General Manager​
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Pomarinus wrote a review Oct 2019
Malmö, Sweden222 contributions106 helpful votes
I stayed here one night upon arrival and rebooked my second night into another hotel after that. After staying with nomads in yurts, I needed a better and more cosy hotel when i returned to UB.The hotel is ok, and the staff try to do their best, but English knowledge is rather poor and they were difficult to understand. Nor did I get recognised as a rewards member. It was a bit cheaper than I expected so I guess you get what you pay for. Sleep was good, rooms well soundproofed. Traffic in UB is horrendous, so if not havng business in town it is better to stay outside of the city centre.The restaurant was ok, but the staff's comprehension of English was very poor. The coffee shop in the lobby was unmanned when I needed a coffee and I gave up after ten minutes.
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Date of stay: October 2019
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from HolidayinnMongolia, General Manager at Holiday Inn Ulaanbaatar
Responded 16 Oct 2019
Dear Guest Thank you very much for staying at the Holiday Inn Ulaanbaatar.. Comments, like yours, are extremely important to us. We have noted that by your comment that the English training need to be improved. The Cafe Bene shop in the basement is an individual running Cafe and is not affiliated to the Hotel. However, your comment is passed to the respective company to follow up. Again, thank you very much for staying at the Holiday Inn Ulaanbaatar and I hope to welcome you gain as our Guest. Sincerely Frank Prasmo General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Tony L wrote a review Sep 2019
Phnom Penh, Cambodia433 contributions201 helpful votes
Stayed 2 nights here during a business stay in Ulaanbaatar. The staff were very helpful from concierge to restaurant to the Titem Bar. I enjoyed my staff because of the staff. As Platinum Ambassador member they upgraded me to a suite room. The room was a delight to stay in. The breakfast buffet is just ok. I would suggest it could have more hot meal choices. The Titem Bar has a great menu and good drinks specials. Met one night there with colleagues. The location is easy to find and easily walkable to other parts of the downtown area. As it is in the western side of the city the time to the airport is a few minutes less.
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Date of stay: September 2019
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Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Talampakan wrote a review Sep 2019
Nairobi, Kenya402 contributions218 helpful votes
This hotel was chosen for us by our conference organisers. Check-in and check-out were easy. My room was spacious and well furnished, with a large desk, a huge closet with an iron and ironing board, and a safe. The bathroom was a good size, with toiletries that were mildly scented. I also had a nice view of the city. I could hear some motion from nearby rooms and rooms on the floor above, but was not really bothered by the noise, which was kept at a manageable level. The hotel is within walking distance from the city square and major buildings such as the opera house and the public library. It was also very near the shopping area. Breakfast was ok, but not great, with a mix of continental and Asian dishes. While the cafe was always busy, it was possible to find a quiet corner since the place was large enough. The meeting room assigned to us was good, although we had issues with the sounds system. The washrooms adjacent to the meeting room could have been better maintained (the hinge of one door actually broke while I was trying to open it). Service was courteous and friendly.
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Date of stay: August 2019
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from HolidayinnMongolia, General Manager at Holiday Inn Ulaanbaatar
Responded 3 Sep 2019
Dear Guest Thank you for taking the time to tell us about your experience at Holiday Inn ULAANBAATAR. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at +97688106366 or gm@hih.mn. Sincerely, Frank Prasmo General Manager +97688106366 gm@hih.mn
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
beeps2 wrote a review Sep 2019
Chicago, IL274 contributions77 helpful votes
Centrally locates. Hotel is friendly and clean. Opt for the breakfast when booking. It’s good and not ridiculously priced. Opt for higher floors also. Clean and modern and spacious rooms. Good city views.
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Date of stay: September 2019Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from HolidayinnMongolia, General Manager at Holiday Inn Ulaanbaatar
Responded 3 Sep 2019
Dear Guest Thank you for taking the time to tell us about your experience at Holiday Inn ULAANBAATAR. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at +97688106366 or gm@hih.mn. Sincerely, Frank Prasmo General Manager +97688106366 gm@hih.mn
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
ranger22SG wrote a review Aug 2019
Singapore, Singapore311 contributions348 helpful votes
As a Spire member, I got a nice upgrade to a suite, but that is where the wonder stopped. After 2 days out in the desert, I wanted to take a nice shower, but the shower was clogged and the bathroom became flooded immediately. I wasted an hour of a short stay dealing with this. No apology from management. Upon return on the evening... It took 3 tries for the key to be activated nd work on the elevator. Many people seemed to have issues with the key fobs on the elevators and they really need to fix this. Glad I only stayed one night.
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Date of stay: August 2019
Value
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from HolidayinnMongolia, General Manager at Holiday Inn Ulaanbaatar
Responded 29 Aug 2019
Dear Guest Thank you very much for staying at the Holiday Inn Ulaanbaatar and taking the time to comment on our performance. Comments, like yours, are extremely important to us as they reflect our performance and ensure guest experience. Unfortunate in your case you faced several problems, for which I personally take the responsibility. I would appreciate, if you can contact me under gm@hih.com to offer a satisfied solution for you. Thank you very much for your understanding. Respectfully Frank Prasmo CHA General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Walter S wrote a review Aug 2019
Lodge, South Carolina18 contributions3 helpful votes
I have stayed at multiple Holiday Inn's over the years and was surprised to find the very best in Mongolia. The hotel was well designed with excellent service and a fantastic restaurant. The staff was very friendly and went out of their way to be helpful. The room was very clean and comfortable. I found no issue to complain about.
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Date of stay: June 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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PRICE RANGE
$88 - $94 (Based on Average Rates for a Standard Room)
LOCATION
MongoliaUlaanbaatar
NUMBER OF ROOMS
169
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HOLIDAY INN ULAANBAATAR - Hotel Reviews, Photos, Rate Comparison - Tripadvisor

Frequently Asked Questions about Holiday Inn Ulaanbaatar
Which popular attractions are close to Holiday Inn Ulaanbaatar?
Nearby attractions include Mary & Martha Mongolia (0.8 km), Hustai National Park (0.8 km), and National History Museum (1.1 km).
What are some of the property amenities at Holiday Inn Ulaanbaatar?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
What food & drink options are available at Holiday Inn Ulaanbaatar?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Holiday Inn Ulaanbaatar?
Yes, free parking, a parking garage, and street parking are available to guests.
What are some restaurants close to Holiday Inn Ulaanbaatar?
Conveniently located restaurants include The Bull Hotpot Restaurant, Rosewood Kitchen + Enoteca, and Modern Nomads.
Are there opportunities to exercise at Holiday Inn Ulaanbaatar?
Yes, guests have access to a fitness centre, a sauna, and locker rooms available in the fitness centre during their stay.
Are any cleaning services offered at Holiday Inn Ulaanbaatar?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Holiday Inn Ulaanbaatar?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Holiday Inn Ulaanbaatar offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Which languages are spoken by the staff at Holiday Inn Ulaanbaatar?
The staff speaks multiple languages, including English, Russian, Chinese, Japanese, and Filipino.
Are there any historical sites close to Holiday Inn Ulaanbaatar?
Many travellers enjoy visiting Gandantegchenling Monastery (0.5 km) and The Project for Rehabilitation of Railway Facilities (2.9 km).