Astana Saad Hotel

Astana Saad Hotel

Astana - Marriott
Traveller (313)
Room view
Room & Suite (146)
Dining (34)

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About

4.5
#11 of 74 hotels in Astana
4.4 of 5 bubbles
Location
4.5 of 5 bubbles
Cleanliness
4.4 of 5 bubbles
Service
4.0 of 5 bubbles
Value
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Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
5.0 of 5 stars
HOTEL STYLE
Centrally Located
Great View
Languages Spoken
English, Russian, Turkish
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Children's television networks
Highchairs available
Airport transportation
Car park
Wifi
Hot bath
Indoor pool
Fitness / spa changing rooms
Sauna
Breakfast available
Breakfast buffet
Breakfast in the room
Kid-friendly buffet
Wine / champagne
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Facial treatments
Foot massage
Full body massage
Hammam
Hand massage
Head massage
Makeup services
Manicure
Massage
Neck massage
Pedicure
Salon
Solarium
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Executive lounge access
Newspaper
Shops
ATM on site
24-hour check-in
24-hour front desk
Clothes dryer
Dry cleaning
Laundry service
Ironing service
Shoeshine
Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Dining area
Coffee / tea maker
Cable / satellite TV
Bidet
Soundproof rooms
Bathrobes
Housekeeping
Interconnected rooms available
Room service
Safe
Seating area
Separate dining area
Separate living room
Sofa
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Dishwasher
Minibar
Refrigerator
Electric kettle
Flatscreen TV
Walk-in shower
Bath / shower
Complimentary toiletries
Hair dryer
Room types
Non-smoking rooms
Suites
Family rooms
Smoking rooms available

Location

Dostyk 2, Astana 010016 Kazakhstan
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 73 out of 100
73
Astana Airport
12.6 km
See all flights
335Reviews3Q+A42Room tips
Traveller rating
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Detailed Reviews
Ivan Rodriguez Suarez wrote a review Aug 2021
Madrid, Spain
4.0 of 5 bubbles
Hotel used by our airline for long stay. Really well located with amazing views to the new city. Rooms are aceptable , bit old , really nice spa and gym.
Workers are always helpful and profesional. And the sky bar is a must.
Room service can be better in terms of food quality and quantity.
Recommended for business trips
Read more
Date of stay: December 2020Trip type: Travelled on business
Room Tip: Request city view
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Maram A. wrote a review Dec 2021
5.0 of 5 bubbles
The location is great as its near many touristic attractions like the Opera, Baiterek tower, Khan Shatyr and others.

The view from the room was great, staff was super
friendly and helpful and the overall quality was excellent.

Breakfast choices are limited though.
Read more
Date of stay: November 2021Trip type: Travelled as a couple
Room Tip: This is a great place if you’re visiting the city for the first time.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Bahar S wrote a review Aug 2023
5.0 of 5 bubbles
Hotel is good but the most impressive thing was the staff helps me for everything during my stay. The reseptionist girl Aygerim helped me to find veterinary clinic and I found my cat’s medicine with her help. Thank you very much Aygerim!
Read more
Date of stay: August 2023
4.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
PatrickM_Travels wrote a review Aug 2021
Almaty, Kazakhstan
2.0 of 5 bubbles
The standard rooms are very small and lacking amenities. Just a lonely instant coffee and hot water kettle. The wifi was terribly slow and lost connection frequently. The room was always too hot, even with AC set to maximum. I slept poorly every night because it was too hot and the bed too saggy. The view was uninspiring, looking out to the construction zone next door. The location is not good, seemingly just a bit too far from everything you'd want to do or see. The breakfast very basic and lacking flavor. The room service menu every basic and lacking flavor. The restaurant served us a sloppy tasteless burger. They had in stock only 1 of the 7 or so beers on their menu... and it was surely the least exciting option. I definitely will not stay here again.
Read more
Date of stay: August 2021
3.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
1.0 of 5 bubblesSleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SFA wrote a review Jan 2020
Istanbul, Türkiye
3.0 of 5 bubbles
I stayed at this hotel for two nights during a business trip. Hotel is a standard 5-star hotel for its level, nice rooms with nice city view.

However, when one pays this much money to a global chain, expects a bit more.

The restaurant on roof top (27th floor I believe) was closed for both nights for private events. How can you not allow your guests use the facility, if that is one of the attractions of your hotel? A lady let me look around nonetheless, but told me the place was booked for private events on both nights, so I could not dine.

Furthermore, I asked for a taxi to the airport, and the driver tried to rip me off. Having the language challenge, I tried to contact the hotel to help at least with translation, and no answer. I would expect a taxi booked through the hotel concierge not to rip me off! Driver was also driving recklessly, speeding and racing with other vehicles, so much so that I had to shout at the driver to stop if he was to drive like that. You are better to use ride share apps for any trip in this country.

Reception staff were kind, even the bellboy spoke decent English (welcome change in the country).

You probably better off with another establishment when you stay in this city.
Read more
Date of stay: November 2019
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from AskhatIshmukhambetov, Manager at Astana Saad Hotel
Responded 4 Jan 2020
Dear Sait Fatih A, Thank you for choosing the Marriott Astana Hotel when visiting Nur-Sultan and for taking the time to share with us your feedback. We truly appreciate your comments and will take it into consideration. It was with a great distress that I learn of some issues disappointed you and I can only apologize for not meeting your expectations. Thank you for staying at the Astana Marriott Hotel and we hope you choose to create more memories with us whenever your travels bring you back to Nur-Sultan. Sincerely, Kuralay Ongarova General Manager Marriott Astana Hotel
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
OnAir48778904510 wrote a review Aug 2023
1.0 of 5 bubbles
We came for lunch as a family of 4. It took over 20 minutes before we managed to get the waiter’s attention, even though the local customers who arrived after us were served immediately. It was clear they were ignoring us.
When we finally managed to get the waitress she said we could have gone and found her if we needed to.
bizarre, sloppy and somewhat expected at a Soviet outfit.
For an international hotel charging London prices, it’s not acceptable.
We got drinks and left to get lunch elsewhere.
Read more
Date of stay: August 2023
1.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
1.0 of 5 bubblesService
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ernesto f wrote a review Sept 2023
Barcelona, Spain
1.0 of 5 bubbles
Very bed managed.
Did not come to change towels, simply explaining too much clients.
No one smiling at reception.
No gluten free and lactose free.
Poor breakfast.
Look likes no one committed to managed the hotel.
Old style forniture.
You can find something better in the town
Read more
Date of stay: September 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rory James DOYLE wrote a review Jan 2020
Kuala Lumpur, Malaysia
3.0 of 5 bubbles
Another Marriott that is probably five star in rating but I find to be uninspiring in practice. However the staff are pleasant and English speaking. One noticeable outstanding achievement are the incredibly soft bed sheets.
Read more
Date of stay: January 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from AskhatIshmukhambetov, Manager at Astana Saad Hotel
Responded 25 Jan 2020
Dear roryjdoyle, Thank you for taking the time to share your recent experience at the Marriott Astana Hotel. Your valuable feedback helps identify areas of opportunity for us to improve the guest experience. While I am glad to hear you enjoyed your stay, I am curious to know if there were any elements of your visit we could have enhanced. Thank you for staying at the Astana Marriott Hotel and we hope you choose to create more memories with us whenever your travels bring you back to Nur-Sultan. Sincerely, Kuralay Ongarova General Manager Marriott Astana Hotel
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
C B wrote a review Nov 2015
1.0 of 5 bubbles
I have stayed at this hotel several times and always had good experiences, but the last trip really made me angry.

When I checked in at 11:00 in the morning I was told that because I was early they didn't have the room I reserved ready, so I would have to take a different one. Instead of a city view I would have a tundra view, and I would have twin beds and a bathtub instead of a king bed and a shower. I didn't argue since I was only staying for one night.

When I checked out, I noticed that I was being charged extra for the privledge of staying in a worse room, because I had checked in "early" at 11:00 am.

What made matters worse was that the receptionist checking me out so clearly didn't care that I thought there was a problem. All I could get out of her was a weak smile and "there is nothing I can do." The person checking out in the line next to me also had valid complaints and was being told, "We'll try to do better next time."

There will be no next time for me.
Read more
Date of stay: November 2015Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mahuas-Philippe, General Manager at Astana Saad Hotel
Responded 26 Nov 2015
Dear Guest, Thank you for choosing the Astana Marriott and for taking the time to give us your feedback. It was with great disappointment that I read your message and I can only deeply apologize for the issues at the Reception desk. Please rest assured that this is an isolated incident and does not reflect the high level of service or standards that we as a Marriott hotel provide to our guests. Please contact me directly at p.mahuas@marriott-astana.com so I provide you with the details of our investigation and a solution that we would like to offer you. Once again apologies for the inconvenience caused and I look forward to hearing from you soon. Kind regards, Philippe Mahuas General Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
afgw wrote a review Feb 2022
Oxford, United Kingdom
2.0 of 5 bubbles
I have stayed at the Marriott Hotel in Nur-Sultan several times. The service was always of a high standard, the rooms comfortable, the food delicious; basically the Marriott hotel in Nur-Sultan was an ambassador hotel of the Marriott group.

This time was different …. I arrived in Nur-Sultan off the overnight flight from Istanbul (where I had also been staying in a Marriott hotel) at 10 am. The not very friendly receptionist advised me that I would have to pay for early checkin. This is normal policy nowadays and I was pleased to pay this as I was tired, would have liked to get a couple of hours sleep, and had a full afternoon / evening of meetings ahead of me. I was advised that it would take 20 – 40 minutes to prepare the room. I queried the occupancy of the hotel and was told it was at 60%. 1 h 30 mins later I was handed my room key. Not a great start.

In my bathroom the showerhead had the quaint action of showering the ceiling rather than me and the loo-paper dispenser fell off the wall. More mild irritations! In the evening I visited the once renowned restaurant on the 27th Floor. The food was indifferent and the first three wines I choose from the wine list I was told were not available.

Day 2

My room was not made up, my laundry (although promised to be returned in 24 h) was not returned, the loo-paper ran out, the mini-bar was not re-filled (so no water), on visiting the spa I found some of the exercise machine malfunctioning. Oh dear!

Day 3

After a firm word with the receptionist my room was finally cleaned but the sheets not changed.

Day 4

My room was not cleaned… again!

Well, I suppose the good news is that I am returning to the to the excellent Marriott hotel in Istanbul tomorrow.

I sent my comments to the General Manager, but he did not have the courtesy to respond.
Read more
Date of stay: February 2022
3.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
1.0 of 5 bubblesService
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Answer from Glenn C
41 contributions4 helpful votes
Hi to you It's a very friendly city and the people go out of there way to help foreigners . I would say on a scale of 1/10 for females it's an 8/10 for safety ,streets are well lite and most times police are on the streets . But like any big city just be aware of your surroundings Enjoy your visit Best Glenn
Answer from Dorstan_Almaty
11 contributions1 helpful vote
Для постояльцев спортзал и СПА бесплатны: сауна и хамам раздельные, бассейн общий. Услуги - стандартные: чай-кофе в номере, мини-бар, завтрак входит в стоимость
Maram A. wrote a tip Dec 2021
4 contributions
5.0 of 5 bubbles
"This is a great place if you’re visiting the city for the first time."
Read full review
Ivan Rodriguez Suarez wrote a tip Aug 2021
Madrid, Spain63 contributions25 helpful votes
4.0 of 5 bubbles
"Request city view"
Read full review
astro5888 wrote a tip Apr 2021
Boston, Massachusetts57 contributions25 helpful votes
5.0 of 5 bubbles
"Higher floors have better views"
Read full review
stevebintley wrote a tip Sept 2019
Bedford, United Kingdom8,654 contributions1,120 helpful vote
5.0 of 5 bubbles
"Corner rooms are worth the extra cost and obviously higher the better"
Read full review
Firoz U wrote a tip Sept 2019
London, United Kingdom574 contributions67 helpful votes
5.0 of 5 bubbles
"Request before arrival for a good view"
Read full review
Not the right property for you?
There are more places to choose from in the Astana area.
PRICE RANGE
₹7,522 - ₹10,949 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Astana Marriott Hotel
LOCATION
KazakhstanAkmola ProvinceAstana
NUMBER OF ROOMS
241
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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ASTANA SAAD HOTEL - Hotel Reviews, Photos, Rate Comparison - Tripadvisor

Frequently Asked Questions about Astana Saad Hotel
Which popular attractions are close to Astana Saad Hotel?
Nearby attractions include Khan Shatyr (0.5 km), Nurzhol Boulevard (0.3 km), and Park of Lovers (0.3 km).
What are some of the property amenities at Astana Saad Hotel?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Astana Saad Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Astana Saad Hotel?
Guests can enjoy an on-site restaurant and breakfast during their stay.
Is parking available at Astana Saad Hotel?
Yes, free parking, a parking garage, and secured parking are available to guests.
What are some restaurants close to Astana Saad Hotel?
Conveniently located restaurants include Arnau, Brewery, and Damdes.
Are there opportunities to exercise at Astana Saad Hotel?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Does Astana Saad Hotel have airport transportation?
Yes, Astana Saad Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Astana Saad Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Astana Saad Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Astana Saad Hotel?
The staff speaks multiple languages, including English, Russian, and Turkish.
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