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Excellent location and the young Hotel staff were very nice and friendly, I had a great time at the Rooftop bar and pool overlooking the Mekong River. The hotel manager Solina made my stay a pleasant experience and she was very helpful.
I stayed this hotel 5 days. My room had been completely cleaned every day while I stayed there. The bed was comfortable so I could sleep very well.
The staffs were very friendly and also polite, especially at the sky bar. There are many restaurants...More
The room i got had No Windows, smelled very moist and funky. Everything Looked very worn out. The robes in the hotel was cleen but were some stains on one of them. The flipflops provided by the hotel was reused, looked very unclean. Fresh tovels...More
This may be one of the worst hotels experiences I have ever had.
The images of the hotel on tripadvisor are clearly outdated and the pool and rooftop havent been fixed in at least 5 year. The rooms were small, dirty and smelled of sigarettes....More
The experience at this hotel was horrible. We were 19-students from Norway staying for one night. Some of us noticed a young girl at around 6 years old and two old western men at the skybar, and later we heard them in the room. The...More
Thank Ida F
Response from Song M, General Manager at Grand Waterfront HotelResponded 2 weeks ago
Dear Ida F,
Greeting from Grand Waterfront Hotel!
This is the worst and misunderstanding review that I never got in our hotel. I would like to explain this case as below: your team try to bother that other room even though, I try to explain...More