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River Palace Hotel

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104 Reviews from our TripAdvisor Community

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Showing 86: English reviews
Reston, Virginia
Reviewed 23 June 2015

This Best Western is unlike any that I have seen from this chain. The entrance and lobby can only be described as grand. Rooms were comfortable, spacious and luxurious. Fitness center is both spacious and well equipped. Location of the hotel is approximately 10-minute taxi ride from most conveniences, I ended up spending an additional $20/day on transportation, so the...

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Helpful?
3Thank IHG_Fan
Bor S, General Manager at River Palace Hotel, responded to this review

Dear IHG_Fan, Thank you very much for the review of our hotel. We are glad to hear that you have enjoyed your stay with us. As for the air conditional in the hotel area, this have been brought to the attention to the relevant departments for future improvement and for this we apologize. Once again thank you and hope we...

Thailand
Reviewed 18 May 2015

Very flexible people, no hassle. Location is a bit outside " where the action " is, but that was generous compensated by offering free one way tuk-tuk transportation to any desired address in Phnom Penh. Rooms have all the amenities needed, perfect braod band internet, a superb sauna, Turkish Steam bath, hot and cold Jacuzzi, all free for hotel guests!....

Review collected in partnership with Best Western
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Helpful?
Thank Gerard M
Bor S, General Manager at River Palace Hotel, responded to this review

Dear Gerard M, Thank you so much for your commendation of our hotel, We strive to ensure our guests recognize the services and facilities we provide as offering a high level of value and a warmly memorable experience. We are so pleased that you enjoyed your stay with us and certainly look forward to welcoming you back in the near...

Alcochete, Portugal
Reviewed 31 March 2015 via mobile

This hotel is very nice, clean and modern. The location is good to visit the city. The restaurant is very pleasant, with great food and the SPA's wonderful. We booked a strong Cambodja massage :-) It is possible to take a tuk-tuk at the reception to visit around. Price is ok for the service you get.

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Helpful?
Thank Ana G
Bor S, General Manager at River Palace Hotel, responded to this review

Dear Ana G, What a wonderful review of our BEST WESTERN River Palace hotel, we are thrilled to hear that our staff exceeded your expectations in terms of service. And we really wish you could have stayed a few more days as well as it’s a bonus for us to have such an appreciative guest. We look forwards to welcome...

Reviewed 14 March 2015 via mobile

About 7min to Nagaworld casino, BW is pretty quiet at night. Hotel workers are nice and friendly, room is clean and comfortable, especially, the bathtub that is super clean, on top of that, bar at the lobby is good for our group chat and pastime. However, the place is too quiet for nightlife people, a lot of rundown shoplots along...

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Helpful?
Thank hokgan
Bor S, General Manager at River Palace Hotel, responded to this review

Dear Hok G, Thank you very much for your review, We value your comment. We look forwards to welcome you for next destination to Phnom Penh Cambodia. Should you need further inquiry or assistant please feel free to contact me any time Regards, Bor Sombun +855 81 99 10 99

Bengaluru, India
Reviewed 16 February 2015

About forty minutes drive from the airport this hotel is situated on the banks of the rive Tonle Sap which joins the Mekong further down. We got a river facing room on the third floor with great expectations but found shanties on the banks of the river. Otherwise the view is great in the morning with a view of the...

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2Thank puchka
Bor S, General Manager at River Palace Hotel, responded to this review

Dear Puchka, Thank you for completing the survey regarding your recent stay at our property. Your feed back is important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you...

Reading, United Kingdom
Reviewed 3 February 2015

Arrived here after a long drive from Siem Reap. Rooms were very nice and well equipped. Bar downstairs and Leisure Suite. Breakfast was fine, multiple choices plus Chefs in place to cook fresh Pho and Omelettes. The Hotel was very clean and the Staff were very friendly. The negative was the location of the Hotel. It was a taxi ride...

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Helpful?
1Thank rockyrob
Bor S, General Manager at River Palace Hotel, responded to this review

Dear Rockyrob, Thank you for the favourable comments and special mention on our commendable team members. We hope to welcome you back soon and thank you once again. Best regards, Sombun

Manila, Philippines
Reviewed 27 January 2015

If your a tourist, Its out of the way from the interesting sights/ areas of the city. Its a 10-15 minute Tuk Tuk ride to Riverside/ Royal Palace, etc which will cost you USD7 return (if you're a local, costs only USD4/ USD2 one way)., with traffic, add another plus 10-20 minutes. Service was very good, rooms are spacious,no pool...

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1Thank JunVLao
Reviewed 23 January 2015

stayed here for 3 nights in jan . Located on a very busy street . Rooms are spacious clean. The food is good too ,we had almost all the meals in the hotel . Breakfast buffet is decent . It's a quiet hotel away from the tourist Buses & crowd . Would stay here again .wifi was spotty at times...

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Thank Mitamanick
Bor S, Manager at River Palace Hotel, responded to this review

Dear Mitamanick, Thank you for completing the survey regarding your recent stay at our property. Your Comment is very important to us, how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in...

Johannesburg, South Africa
Reviewed 21 December 2014 via mobile

The hotel is very good value for money, check in was efficient and in my room within 5 minutes. Staff throughout my stay were friendly and efficient however at times English seemed to be a problem, but they do try their best. Rooms are huge and well equipped however the lighting could be better. The room was in dark wood,...

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Helpful?
1Thank Kovilan_Naidoo
Bor S, General Manager at River Palace Hotel, responded to this review

Dear Kovilan Naidor, Thank you very much for taking the time to write about your recent stay at BEST WESTERN River Palace Hotel. We are glad to know that you enjoyed your stay with us, and your review important for us to improve our service standard. We truly love to indulge our guests and such a rewarding review encourage our...

Raleigh, North Carolina
Reviewed 18 December 2014

It was the most expensive hotel I stayed in during my visit. I wanted to relax and splurge a little. The hotel is out of the way and tuk tuk drivers almost always never heard of it. I managed to get most of the drivers to take me to the center for $1.00. I stayed on the 4th flour hoping...

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1Thank stewad-s

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Spa
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Breakfast included
  • Dry Cleaning
  • Concierge
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Laundry Service
Official Description (provided by the hotel)
The River Palace Hotel is a four-star property with 59 spacious rooms and suites, offering contemporary comfort and modern amenities. The hotel features 25 city-view and 34 river-view rooms, all measuring 33 square meters and featuring flat-screen televisionss, complimentary Wi-Fi, walk-in showers and bathtubs. A sanctuary of calm in the heart of the lively Cambodian capital city, Phnom Penh, this hotel provides the ideal location for both business and leisure travelers seeking comfort, convenience and excellent value. And with facilities including the Riverview Restaurant, function rooms, fitness centre, lounge and a spa with the city's only traditional Hammam, guests have all their needs catered for. ... more   less 

Additional Information about River Palace Hotel

Address: National Road No. 5, Sangkat Sras Chork, Khan Daun Penh | Khan Duan Penh, Phnom Penh, Cambodia (Formerly BEST WESTERN River Palace Hotel)
Region: Cambodia > Phnom Penh
Price Range: ₹ 2,798 - ₹ 6,552 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — River Palace Hotel 4*
Number of rooms: 59
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Questions & Answers

Here's what travellers have asked, with answers from River Palace Hotel staff and other travellers.
1 question
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“3rd floor is better for good wifi connection (non smoking)”
 of 5 bubbles mrsau2015, 11 Jan 2017 | Read review
“Rooms overlooking the road are quieter than those overlooking the river due to a disco near by .”
 of 5 bubbles iancE6519WP, 2 Nov 2016 | Read review
“The Lifts elevator air-conditioning is really cool.”
 of 5 bubbles LongTekseng, 23 May 2016 | Read review
“Double Deluxe River View”
 of 5 bubbles lakkimhok, 20 Apr 2016 | Read review
“Make sure the aircon is operating.”
 of 5 bubbles PamelaChilders, 8 Mar 2016 | Read review
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