Just great. Incredibly welcoming staff actually the staff in everyarea are this hotels greatest asset. Great rooms, water pressure is amazing. The pool and surroundings were so well looked after it was a pleasure to relax there. Big balcony with double glazed windows so nice and quite. The central location is an added bonus. I would be remiss if I didn't mention the super strange bathroom that offers almost no privacy from the rest of the room. Not sure what they were trying to achieve with this design but if you need to use the toilet a trip to the lobby bathroom may be in order. The bad design was a very small fault in a near perfect stay. Also if you have a five star rating ..... get a coffee machine in room. Instant coffee doesn't scream 5 or even 4 star.
Stayed here during the historic flood of Hue. Location was really good, right at the city center and only 10 minutes on foot to Truong Tien bridge. Staff was very thoughtful and cared of passengers by checking and ensuring we were safe! Room was spacious and luxury, with a big balcony providing a great pool view. Breakfast was simple and delicious. At the day we checked out, the flood was even worse. Le Canh Trung who was the receptionist at that time was going beyond our expectation by helping us getting a cab to to go to the airport. Will come back here next time!!!
We were stayed at Senna Hue Hotel from 25th sept to 28th Sept 2020 in room 330 This is very new Hotel at the centre near Trang Tien Bridge Nice modern cleanliness room and spacious bathroom with full amenities Beautiful garden and pool Delicious foods and drinks Friendly staffs especially Ms Kha and Mr Khánh at FO are very helpful with big smiles always. Highly recommend.
Once we arrived at the hotel we checked in in few minutes and moved to our booked room. Unfortunately it didn’t have the bathtub as shown in our reservation, so we explained that to the staff and they were extremely gentle and upgraded us to the Premier Room for no additional charge. The Manager solved the problem immediately and was very professional in dealing with the issue. The room was fantastic, with stylish brand new furniture and lots of space available. In the afternoon they also sent us fruits and cookies. The shower is huge and water pressure was very strong as we liked. We had 2 TV in the room ( YouTube was not available) but there is plenty of movies in the database. We enjoyed breakfast buffet (served from 6 to 10 AM): the quality is good and there is also good variety of dishes available both for Vietnamese and foreigners (even if foods selection wasn’t very creative and didn’t change much during our stay: but almost any Hotel is the same). The Japanese style garden was wonderful and very well maintained and we enjoyed the swimming pool outside: the design is very modern and well maintained, also thanks to the supervision of the staff. On the last day it was also my birthday and the staff was extremely nice in providing me a gift cake. In general, we will be coming back to this wonderful brand new hotel in Hue! Thanks to the amazing staff!…
Really liked the room quality, well fitted out and good quality all around. Will need time for the staff in the restaurant to get experienced and they may need a menu in English or other languages to Vietnamese if they want to attract foreign guests but overall better than expected.