Nice hotel in a great location. There is plenty to to walk to from here with bars, restaurants and convenience shops right nearby. The breakfast has a vast selection and all very fresh and tasty. Even the Vietnamese coffee I had each morning. The only letdown was that the swimming pool didn’t get any sunlight.
The front office staff Ms Bao Ngoc is very sharp. She understands the guest are tired, without much hesitation she offer the welcome drink while the rest of guest are waiting to checkout. With this, good planning no one feel that they are been delayed unnecessarily. Once again, thank you for your good time management to the guest. Best regards Razak
We really enjoyed staying here . Rooms where very clean & spacious. Staff are very friendly with great English skills . Breakfast Buffet we found was the best in vietnam. Everything was Central & within walking distance! We would highly recommend staying here !!
Comfortable, quiet hotel in the middle of chaos ! Well probably not chaos if your Vietnamese but it is for an Aussie ! Every staff member is totally helpful friendly and polite . A special mention to Nguyen muh Nhut, he made us so welcome and couldn’t do enough to help. He gave great tips, what a beautiful man , we wanted to take him with us !
Friendly staff and excellent service. Room was clwan and well supplied. Daily breakfast offered with both Western and local food on offered. Coffee not great as no real barista on duty so touch only machines on offer. Downstairs bar operated by Han who is friendly offers great service and drinks. Only issue is no wine selection - just 1 red and 1 white
I stay here from 12 August - 21 August, As a diamond member I was given a privilege with print out letter such as 2 PIECES LAUNDRY PER DAY and access premium lounge from FOM of this hotel however You tried to charge me for these 2 benefits that i got from your letter. Tried to escalate this issue with Receptionist as mention in the letter even given them the proved of the letter however they said those privileges aren’t valid. How does it possible with the letter given by FRONT OFFICE MANAGER AND AFTER 2 DAYS YOU SAID IT ISNT VALID? ARE YOU TRYING TO ROB ALL THE GUEST BY GIVING THIS SUCH LETTER? And when i checkout you still tried to charge me with your bill laundry!!! Poor management service!!! You should train your RECEIPTION TO HANDLE YOUR MEMBER GUEST WITH THEIR BENEFIT you give!! If you ask diffrent staff they all got diffrent answer! This hotel is a joke and trying to scam their guests NEVER HAD SUCH A WORST EXPERIENCE WITH ACCOR BEFORE AND THIS IS BEYOND THAN WORST Becareful i you stay here!!!!!!!…
Aircond was not functioning in my room. Middle of the night the front office want me to change to another room. No apologies or single word mentioned during check out. Only reacted after o send out email.
Front desk agents Ms. Lien & Ms. Ngoc we’re awesome!!! Greeted me with a warm smile and made me feel right at home. Checkin was smooth and fast!!! They answered all questions and definitely an asset to this hotel, please commend them for an awesome job!!! Also the Manager Vu Te Dac- is one of a kind!!! I could tell he loves his job and really cares about the guest!!! I can’t thank him enough- he made my stress go away and also an asset!!! A small gesture goes a long ways and he did that- to upper management and owners please commend him as well!!! Hes exactly the type of leader you want. It’s very evident that the whole staff is a team and have a great working environment. Even my doorman was awesome and had a great attitude. Other 5 star hotels I stayed at didn’t get greeted and noticed a big difference in the morale. Keep it up, great job Novotel - I will continue to be back!!! Hai / Duy - during checkout were phenomenal and started my morning with a kick start!!! I can’t say enough about this hotel!!!…
Great hotel if you find yourself in Ho Chi Minh I highly recommend this hotel. Also as soon as you get the chance go to the first floor bar and ask Ms. Han for a drink. (My personal favorite is the Evian bottle water) She is very friendly and will be able to teach you about Vietnamese culture.
The hotel staff were really responsive. The room was clean and the price was really reasonable since I booked with my Accor membership. I did not eat breakfast here so no comment on this area. This hotel is really in the central Saigon and so close to everything in this city.