"It was really confortable staying. Espectially, the services provided by kind staffs in the lounge were mostly satisfied. Now I don't remember all the staff's names but specially 'Tram' service was excellent indeed she knows very well customer's demands and requirements!!
Lovely night! How a wonderful experience while I'm having afternoon tea at Whisper lounge. Mint tea, cake and sparkling wine is a great combination. Send big thank you to Ms..Tam Anh, Ms. Tram, Ms. Thanh, Ms. Kim and Mr. Thi for a naturally friendly and the best service. Highly recommended it and I will be back soon as well.
We are very happy with the service provided by 3 young nice staffs: Thuy, Huy, Tuong Vi in the louge. More, the Duty Manager is exelent to quickly handle the misconcept about our room. And the reception and the conceirge, those 2 men are so helpful. I will be back to stay in Newworld when we are back to Saigon
My fiancé and I stayed here for the first time for only 1 night before we went to visit some family down south. Amazing stay! Rooms/beds are very clean and comfy. Gorgeous hotel. Great roof top pool. Great gym and spa in the hotel. 5 minute walking distance to Banh Tanh market, and backpackers walking street and so many places to eat and go out at night. We had 2 boxes we brought to come home and they kept it safe for us so we didn’t have to bring it up to our room. Hotel manager was beyond helpful to us and was very patient with all our questions. Very nice high end hotel and would rate 10/10! At the end of our trip we are coming back for another week and can’t wait.
Had a really pleasantt stay in the hotel during the summer and was impressed by bot the in room and lounge service provided. Having spent more time in the hotel than outside , I have visited most of the facilities in the hotel such as the pool, spa and lounge. The lounge was my favourite as it isnt too packed during the day and I could spend time reading and studying there. The staff were really helpful, in particular Thuy, Tran and Yen in assisting me with serving drinks and clearing the table
The location of this hotel was brilliant.Loads of bars restaurants and gift shops aswell a large department store on our doorstep: Bens Thanh market a old tradition local market.Great place for eating out enjoying the atmosphere and shopping. The hotel next to a big garden that can enjoy the fresh air and beautiful view from the windown. The room was clean and had good air conditioning. All staf are friendly and hospitality (Duy, Van, Ho and Hanh in flour 10st). Hotel’s restaurant has good food at reasonable prices and the servers were very nice and polite. We absolutely loved our stay, I would book again for next vacation
This is a beautifully modern styled hotel, rooms are lovely & well sized. The hotel has several restaurants all of which are worth a visit I can't rate it highly enough,thanks to Duc the sous chef. Every staff member went above and beyond for my wife and I, could not do enough for us very special thanks to Jasmine, Aiden,Ho,Rose and Thuy. Amazing and wonderful staff your management should be very proud x ❤️
I am a regular at New World Saigon Hotel. They never let me down. I got access to their Residence Club Floor and their service is excellent! Mr. Long Ho, Chef Rose, Mr. Aden and all of the Club Floor staff are super! I would highly recommend you to stay here!
first trip back to Vietnam since pre covid days and decided on New World due to its excellent location and walking distance to many landmarks and the Saigon Opera House. the other plus point was its recently renovated rooms and lobby during Covid which was a breath of fresh air and looks chic from the club room and the residence club lounge. got a flash deal offer for the residence club premier which comes with breakfast and 20% discount off FNB dining. loved how the club rooms are all on the same floor of the residence club which is very convenient. the lounge doesn't feel crowded at any point of time and you could grab a iced Vietnamese coffee or drinks throughout the day. breakfast selection though limited choices but everything was done well and offers a quiet setting in the morning. staff were professional and welcoming during check in and waited no more then 5-10 mins to be attended. will definitely return to stay in this hotel the next time I am back due to the location.…
Been here only for couple of days for business before returning to my hometown, at first i didn't expect much, because mostly customer care service is dying after the covid-19 era. Personally im not quite a talkative or sociable person, just like peacful moment enjoy my favourite things or scenes. But there's a guy who make me feel a lot comfortable, who look like me a lot. Whenever i sit down or pop up in the middle of no where he just bring the food i like, drink i need and make it into everyday routine. At first i did say that i like vietnamese coffee or some specific food, a type of wine,... and then wow, everyday he bring up the same thing i alr said or needed. He surely talk less do more, maybe im the only person who like him. Anyway, Mr. D from club floor from my opinion is the best service guy so far from my expect. Hope to see you around soon in near future, stay safe my friend.…