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4.0
#84 of 813 hotels in Ho Chi Minh City
Location
Cleanliness
Service
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
One of the oldest hotels In Ho Chi Minh City. Since 1930 and completely restored in 1997, nestled in Saigon's scenic riverside area and within walking distance to major commercial and entertainment addresses, and still retains its French colonial style, provides a perfect base for conducting business or for having a completely relaxed vacation. At the Grand, every guest will enjoy a well-appointed room or a luxurious suite with plenty of room to live, to work or just to relax. Our warm inviting atmosphere, congenial staff and host of fine services help to make every stay the most enjoyable one. Our philosophy is to satisfy our guest in every possible way from the first time. You only have to bring yourself and time to relax and we will make sure that your holidays and business trip will be comfortable.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Historic Hotel
Classic
Languages Spoken
English, Vietnamese
Location
8 Dong Khoi Street District 1, Ho Chi Minh City 700000 Vietnam
Name/address in local language
Hotel Grand Saigon
2,923 reviews
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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Hotel Grand Saigon has garnered mixed reviews, with its central location often being highly praised by guests eager to explore the city. While the staff's friendliness and helpfulness receive commendations, some visitors have expressed concern over the hotel's dated atmosphere and lack of luxury frills. The rooms, spacious for many, are criticized for their outdated style and soundproofing issues.
Cleanliness is generally well-regarded, though instances of delayed cleaning services have been noted. The value proposition of the hotel is questioned by several travelers due to the reportedly overpriced services and underwhelming dining quality. Amenities like the rooftop bar and pool are highlights for some, but the breakfast and gym facilities have not met everyone's expectations.
Location
Convenient
Atmosphere
Outdated
Rooms
Dated
Value
Expensive
Cleanliness
Meticulous
Service
Inconsistent
Amenities
Satisfactory
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The hotel is located in District 1 which is perfect to explore the city. It has old school colonial glamour, is very clean, has a fantastic buffet that offers a huge range of food choices and has an outside pool area that is lovely to relax in. There are lots of restaurants and cafes nearby. We asked for a quiet room so we did not hear the road noise (mainly to avoid hearing the beeping) and we were put on the 11th floor in a lovely room overlooking the river. The only noise we heard was the cleaner as we were opposite the cleaner's pantry. We would stay there again.
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Date of stay: February 2020
Location
Service
Sleep Quality
Room Tip:Ask for a room in the new wing up high as the rooms are very quiet and you don't hear any...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I deliberately choose to stay in boutique style hotels with history. I have stayed in 2 such hotels on the same road, but, by far, the Grand impressed me the most with its ambience, service, spaciousness, and cleanliness. The breakfast is extravagant with cuisine from every continent to choose from. Free wifi and ample TV stations to choose from. Excellent central location. The hotel has that “vibe”. The older section, built in the late 1800s, by the French, still boasts of having the original, and oldest lift in HCM. Chatting to the lady who manages the Guest Relations desk is a delightful experience. The only question she couldn’t help me with was about the origins of the Hindu Temple in HCM! She provided me with more water and shoe-polishing sponge on my last day. When told about taxi drivers who tried to convince me that the “150” on the meter meant 150,000,000 dongs instead of 150,000 dongs, she immediately offered to order a Grab private car airport drop off for me. She also gave valuable advice to take note of the taxi drivers’ registration number that is displayed next to their names the next time I use a taxi in Vietnam. Hopefully, on my next return, there will be more tea bags and complimentary milk in the fridge for westerners who like their tea with a touch of milk!
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Date of stay: January 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Nice hotel in district 1, at walkable distance of many attractions and nice restaurants. Rooms are spacious and clean and breakfast buffet comes with good choice. Looking at the pics we were just expecting a smaller sized hotel but in reality this one is not. Do not ask for an airport pick up - their fare is 50USD vs maximum 10 of a regular taxi. Same with the taxi in front of the hotel, pick the white or the green ones and disregard their suggestion to use the grey ones (they charge double of the price)
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Date of stay: January 2020Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from henrytran1930, Front Office Manager at Hotel Grand Saigon
Responded 12 Jan 2020
Dear Our Valued Guest , Thank you for taking your valuable time to communicate to us why our service did not meet your expectations. Please accept our sincerest apology for the inconveniences we have caused you. In the meantime, we strive to clarify the problems as well as solutions available in order to prevent this problem from occurring again in the future. We deeply understand how important to be of your choice and we want to do the best we can. Again, we highly appreciate your feedback since it will assist us in becoming better at what we do. With any business, like ours, words of mouth from our satisfied customers is the greatest advertising. We thank you and wish to be of service to you more times. Sincerely, The Hotel Management Board
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I booked and paid for one nights accomodation online. Inadvertently I clicked the 1/03 whereas I arrived on 29/03 (leap year confusion) When I arrived and after several frustrating discussions at the front desk I asked to see the Manager. He assured me by saying “dont worry I will sort this out” During my stay it was obvious that the hotel was at most 30% full After my departure I discovered that the Grand Hotel had made an unauthorised charge to my Visa for one nights accomodation at a rate 40% higher than the same room that I had already paid for online Sorry Grand Hotel but I dont like being scammed !!
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Date of stay: February 2020
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This hotel was very very poor. Staff could not understand very basic English such as coffee or tea whilst we were at breakfast or whilst preserving food by the pool. The casino was closed for an “internal audit”, the spa was closed, the pool area was under maintenance whilst we were there (the signs said the pool was shut but after asking other staff members they advised it was open and the sign was wrong).
The cost of food and drinks in the grand lounge was unbelievable. Obviously I would expect them to be higher than the streets but a tiny cocktail was over 12 Australian dollars and there were meals on the menu over 50 Australian dollars. The view was great from up there however. The breakfast did not cater for western visitors at all and staff didn’t know what we were asking for.
A young girl fainted at breakfast whilst we were there and none of the staff had any clue what they should do. Luckily she was ok however if something serious were to occur I would be very concerned about the outcome.
The rooms were nothing special. We missed the normal cleaning service during the day as we accidentally left the do not disturb sign on and a note was left to call if we would like the room serviced after 4 which I did. The person I spoke with had no idea what I was talking about and we only managed to get 1 fresh towel for 2 people and no room clean.
There was a sign in the hotel pool which described the pool rules. I would hope that number 6a is a poor effort to translate Vietnamese to English….
We advised the reception staff there was a leak in the lobby and the lounges were wet when we were leaving and the person didn’t care.
The highlight was Elvis in the restaurant. He was very caring and made the effort to have a chat to our family each morning and make sure we got what we needed.
Despite this, We definitely won’t be back.
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Date of stay: September 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from HOTEL GRAND SAIGON, Chủ sở hữu at Hotel Grand Saigon
Responded 17 Sept 2022
Dear Mrs. Annaliceee, Warmest greetings to Hotel Grand Saigon! Thank you for choosing Hotel Grand Saigon as your preferred accommodation and spending time to share your experience with us. We apologize for this inconvenience during your experience at our hotel. We will recheck on this case and get it back to you as soon as possible. All above, we truly expect to receive much your sincere comments for improving our service quality in order to bring the fantastic satisfaction for you in the future. We are looking forward to welcoming you back soon. Thank you so much! Yours sincerely, The Hotel Management team
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Our arrival at The Grand was perfect: our room keys were waiting for us at Reception, our luggage was already in our (beautiful, spacious) room. A quick freshen up, and we visited the Rooftop Bar and Lounge for cocktails: marvellous views over Saigon; music to dance to (a little loud at times, but fun!) Sleep quality: wonderful: comfortable bed and great pillows. Breakfasts are amazing - a vast range of delicious dishes, Asian and Western. Location: excellent: walking distance of the old Market; modern shopping centres; and of course the historic Continental Hotel. Dong Khoi is also pleasant (if busy) to walk down, to the River. And the Staff are helpful and friendly. Definitely a good way to start a tour of Vietnam.
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Date of stay: January 2020
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The hotel is located right in the heart of Ho Chi Minh city. It is a lovely hotel, and all the staff are very efficient and friendly, and they make you feel so welcome.
The foyer is well laid out and offers money exchange at a very reasonable rate.
The rooms are large and clean with the largest bed, it has to be at least 3 metres wide, with a choice of two pillows. There is plenty of room to lay out your suitcases. The bathroom is nice and clean and has a lovely large shower head.
Before you leave the Hotel for tours or shopping, I recommend you change a small amount of money into local money VND, for small items like drinks and ice cream. A$50 = aprox 800,000 VND, ask reception to break it down into 100,000 and 50,000 VND notes.
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Date of stay: January 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GRAND SAIGON HOTEL, Owner at Hotel Grand Saigon
Responded 21 Mar 2023
Dear 988craigr, Warmest greetings to Hotel Grand Saigon! Thank you for choosing Hotel Grand Saigon as your preferred accommodation and spending time to share your experience with us. It is indeed our great pleasure to receive a great review from you. Definitely, we will make more efforts thanks to your valuable comments as strong motivation in order to bring our guests all best offers in the future. Once again, highly appreciate your sincere feedback and continually expect to serve you in coming time. For more information about our services and special offers, please contact us via: info@hotelgrandsaigon.com Yours sincerely, The Hotel Management team
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We stayed here twice but each room was very different, the first had a view out to the pool and beyond to the river, comfy bed, efficient mini fridge, great separate shower, tea and coffee making facilities but a difficult room to store cases. The second room was dire, considering it was nearly empty and we had to wait, it was large but no view only a brick wall so very dark, no separate shower we had to step over a high bath, creating a large amount of water on the bathroom floor, the fridge was a mini bar so not efficient, a comfy bed but overall you have to check your room when you book or check in because they vary. The location was good with all the major tourist sites within walking distance, a great little Circle K opposite for supplies! A good breakfast but too efficient clearing of plates, often food was still in our mouths. Also don’t be late at 9.30 prompt, breakfast is cleared away.
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Date of stay: March 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nothing wrong with the hotel as such. Great location. Amazing staff. It is just one of these super old school hotels. And the average visitor is 75 so breakfast is an ordeal, everything is slow, boomers reserve places at the pool with towels and disappear etc etc so it made my stay a lot less enjoyable.
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Date of stay: January 2020Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Fantastic breakfast buffet!....a lot of selections for the western and Asian palate. Rooftop Bar was nice but pricey, so enjoy the view when you arrive,pay the $$ and move on to more affordable places to enjoy a drink and snack.
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Date of stay: January 2020
Location
Cleanliness
Service
Room Tip:My room was small located on the 13th floor. For a couple - fine, but not good for more than 2...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from henrytran1930, Front Office Manager at Hotel Grand Saigon
Responded 13 Feb 2020
Dear Our Valued Guest First of all, We would like thank you so much for staying with us. Our team and I felt so excited and happy when you could have the best experience with the nice room, and great view in our hotel. We believe that we gave you the positive views about the Vietnamese hotel industry, and the most beautiful part of Sai Gon river (as you saw from our hotel). We hope that we could see you, your family, and your friend as well in our hotel in the near future. All the best wishes for you! Sincerely, The Hotel Management Board
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I do not believe that they operate an airport shuttle type service. They can arrange for a private car service. I would recommend downloading "Grab," the Vietnam equivalent of Uber before you arrive. We found Grab to be safer and more reliable than the problematic Vietnamese taxis.
There are more places to choose from in the Ho Chi Minh City area.
PRICE RANGE
₹8,827 - ₹11,602 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
grand hotel saigon, grand hotel ho chi minh city, grand ho chi minh city, grand hotel vietnam
LOCATION
VietnamHo Chi Minh City
NUMBER OF ROOMS
250
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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