Great location. All the city's attractions nearby, including expensive and inexpensive shops. Hotel at a high level and very safe. Clean, very tidy. Very friendly staff Too much staff at breakfast. It's annoying where they take your plate or glass, even though you haven't finished breakfast yet ... I missed a little more privacy here, according to ****. Considering the stars, and the rest, the breakfast offer might be a little richer..but OK
Our room and bed were very nice. We particularly loved the recliner in front of the window. The breakfast was good as was the service. Loved that when using the room key in the elevator we were automatically taken to our floor. Nice to have a kettle and coffee supplies in the room but the 2 small bottles of water provided weren’t enough and they didn’t have a place to refill except at breakfast. There weren’t enough pool recliners by the pool so we weren’t able to sit by the pool. Great location being so near district 1. We walked everywhere.
Stayed 4 nights in this well located hotel. Generally satisfied with my stay, hence a 4-star rating. Booked a premier deluxe room but found it rather small, with little storage space for clothes. Room was kept very clean and all equipment in room working. However, the shower curtain was too short, hence wet floor in bathroom after every use. Cleaners are polite and helpful though. Breakfast was reasonably good for the price. There us no spa in the hotel, despite it been listed in the website. Main complaint was the staff downstairs. They were not rude but can be better trained. It's my habit to invite some local friends to join me for breakfast. First morning, I invited 2 guests and, despite informing the staff that I would pay for the., they were stopped at the entrance and told in vietnamese that they had to pay. I had to intervene but it still took some time and embarrassment to get them in. A few minutes later, I was presented with the bill at the table. Surely they could wait until we were done. Adter breakfast, I wanted to pick up my case before leaving for a meeting with the guests. Again they were stopped although I told them it was just for a minute to pick up my bag. I understand the need for security but there was no flexibility. On another occasion, a friend, a local university professor, came to visit and she parked her motorbike at the basement. There she was rudely interrogated. I felt disappointed and embarrassed that my local friends were treated so badly. I would be hesitant to stay here again unless improvement in these areas are made. Overall, I like the cleanliness, security and location if the hotel.…
With all the good reviews about this hotel I decided to stay at the hotel. What a mistake. The breakfast was terrible, yet the reviews rave. The restaurant food was well OVERPRICED with child portions and long wait. Staff not very friendly and the paddling pool and patio is only good for 5 - 6 people. The Customer Service Department a TOTAL DISGRACE. They would not respond to any phone calls or e mails to them by myself or my booking agent. Was told one thing but all was just ONE BIG LIE. Everyone's review of hotels is how they perceive it but this hotel reviews please take with a pinch of salt.
The hotel has a superb location. Walking distance to all the sites. My room was very comfortable and clean. Breakfast was plentiful and delicious. Staff was very welcome. They arranged a taxi from the airport to hotel and it was perfect to arrive so late and jet lagged not having to worry about a pick up. If you want to get the bus to the airport 109 yellow just turn right outside hotel after few meters it s the stop. It was ac bus, took about 25/30 minutes and cost only 20k with luggage. Highly recommended