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20 - 22 Pham Ngoc Thach, Ho Chi Minh City 700000 Vietnam
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Traveller (49)
Dining (11)
Room & Suite (4)

About

#133 of 1,620 hotels in Ho Chi Minh City
Location
Cleanliness
Service
Value
Citadines Regency Saigon is within walking distance from popular tourist attractions such as the Reunification Palace, Notre Dame Cathedral, Central Post Office and War Remnants Museum. In addition, it is also easily accessible to other parts of the city including District 1 and Phu Nhuan District.
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Property amenities
Parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Airport transportation
Meeting rooms
Dry cleaning
Wifi
Rooftop pool
Outdoor pool
Sauna
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Laundry service
Self-serve laundry
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Room features
Air conditioning
Safe
Kitchenette
Minibar
Refrigerator
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Charming
Great View
Languages Spoken
Vietnamese
92Reviews1Q+A13Room tips
Traveller rating
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Shaun P wrote a review Jun 2022
Bangkok, Thailand113 contributions19 helpful votes
I had a nightmare here after checking in yesterday. I booked a 1-bedroom unit (42sqm) and when I checked in I was surprised to see that they gave me just a normal hotel room. I notified the staff and showed him my booking confirmation, which stated my room type and size. He said according to the booking he received from Agoda (but I booked from Klook) that the room they gave me is correct - however my booking says otherwise. I had to head out to dinner and was told they would handle it and get me a new room when I come back. I came back later that night and still nothing was done. The guy at the front desk was not helpful at all and still refused to change my room, even though my booking confirmation says what room type I had. The staff were SO unhelpful and had no sense of customer service or problem solving skills at all. If this was a mistake from Agoda or Klook, the hotel should.have cleared it with them and honored my booking confirmation. All I got was "I can't do anything. no. no. I can't do anything". The staff was unhelp, had no empathy, no problem solving skills, and never even said sorry. I did not even hear from a manager or anyone at all. This morning when I came down to ask for a manager to tell them about this issue, I was told it's the weekend so there's no manager on shift, only two trainees at the front desk. This place is an absolute mess.
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Date of stay: June 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Luong Dieu Dong, Tổng giám đốc at Citadines Regency Saigon
Responded 30 Jun 2022
Dear Shaun P Thank you for taking the time to provide us with your feedback. I am truly sorry to hear about your unpleasant experience. While we constantly strive to maintain the highest standards of customer satisfaction, regrettably, on this occasion, we have fallen short of our key mission. ​Unfortunately, there is no way of recreating the past or reversing the unpleasant incident you experienced. I would like to assure you that I have personally addressed this issue with the staff concerned and will ensure that our staff receives the necessary guidance to perform a much better role moving forward to avoid a recurrence of this incident. Once again, please accept our apologies and do not hesitate to let me know if there’s anything I can assist you with. Yours sincerely, Luong Dieu Dong Residence Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Minh L wrote a review Nov 2020
Hanoi, Vietnam120 contributions17 helpful votes
Clean and comfortable apartment in down town area. Good for business traveller. The hotel has also small swimming pool on the top of the building. Due to Covid 19, the hotel stop serving the breakfast in the hotel that is not convenient for traveller who does not have much time.
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Date of stay: November 2020
Value
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Cleanliness
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Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Luong Dieu Dong, Tổng giám đốc at Citadines Regency Saigon
Responded 12 May 2021
Dear minhbeos, Thank you for taking the time to share your stay experience at Citadines Regency Saigon ! It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home! We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. We thank you again for your valued patronage and look forward to welcoming you back at any one of our serviced residences. Yours sincerely, Luong Dieu Dong Residence Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Paul F wrote a review Apr 2020
10 contributions12 helpful votes
Stayed here for three nights and can't fault it. The location is excellent, just a short walk to district 1. The room was clean and modern and had everything we needed. The front desk staff were so helpful and friendly, we will definitely return.
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Date of stay: March 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Anthony OW, General Manager at Citadines Regency Saigon
Responded 3 May 2020
Dear R7240SRpaulf, Thank you for leaving such a detailed review of Citadines Regency Saigon! Your satisfaction brings us much encouragement and motivates us to better our service standards.We appreciate your generous comments about our apart’hotel, and are delighted to know that you found our location and service to be ideal. It is our mission to make you feel at home. Looking forward to welcome you back again. Best regards, Amy Pham - Guest Service Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Fanta008 wrote a review Feb 2020
Chengdu, China28 contributions3 helpful votes
Someone wanna take my phone when I waiting for the grab thanks to the security guy who notices that and brave behavior to prevent it. Thanks a lot, even they will help you to arrange the luggage or stop the car to cross the street, cool!
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Date of stay: February 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Hung Tran, Other at Citadines Regency Saigon
Responded 20 Feb 2020
Dear Fanta008, First of all, thank you very much for choosing Citadines Regency Saigon, and thank you for staying with us! We are delighted to hear from you that you had such a great time while you were here. Your positive feedback about our staffs are our hotel motivates all our employees to work for even better. It was our pleasure having you at Citadines Regency Saigon. We are always happy to have you back here whenever you visit Ho Chi Minh City again! Until then, we hope you have a blast. Once again, thank you very much for staying with us, and thank you for sharing your valuable experience here. We hope to see you soon. Kevin Tran - Duty Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Minh L wrote a review Feb 2020
Hanoi, Vietnam120 contributions17 helpful votes
The accommodation is new and clean. Professional staff. Breakfast some how is boring but sufficient. One good point that the accommodation has a small swimming pool. Laundromat is available. Location is in the heart of district 3 that is very convenient to walk to city center.
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Date of stay: February 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Hung T, Manager at Citadines Regency Saigon
Responded 14 Feb 2020
Dear Minhbeos, First of all, thank you very much for choosing Citadines Regency Saigon, and thank you for staying with us! We are delighted to hear from you that you had such a great time while you were here. Your positive feedback about our location, staffs are our hotel motivates all our employees to work for even better. It was our pleasure having you at Citadines Regency Saigon. We are always happy to have you back here whenever you visit Ho Chi Minh City again! Until then, we hope you have a blast. Once again, thank you very much for staying with us, and thank you for sharing your valuable experience here. We hope to see you soon. Kevin Tran - Duty Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
hippodiver wrote a review Jan 2020
Hong Kong, China92 contributions186 helpful votes
I stayed at this hotel due to its location and convenient for me to walk to the office of the company that I was visiting. The hotel is clean and relatively quiet as it is off the main busy street, but I had a connecting room and the connecting doors were not well sealed enough to block out the noises from the adjacent room. The hotel has all the basic facilities and amenities, and the breakfast buffet was limited and boring after a few days,
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Date of stay: November 2019
Rooms
Service
Sleep Quality
Trip type: Travelled on business
Room Tip: Don't stay in a connecting room if you do not want to hear noises from the adjacent room.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from Hung T, Manager at Citadines Regency Saigon
Responded 14 Feb 2020
Dear hippodiver, Thank you for sharing your insights from your stay at Citadines Regency Saigon. We appreciate your constructive feedback which allows us to improve on our guest stay experience.We understand that you experienced about the breakfast. I have taken note of your comments. We are working on expanding our breakfast menu and hope to better meet your expectations on your next visit to Citadines Regency Saigon. Kevin Tran - Duty Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
ggcs wrote a review Jan 2020
16 contributions34 helpful votes
A clean, comfortable and surprisingly quiet city hotel with a great pool and convenient location. The buffet breakfast was great the first day but not up to scratch on the other days. Otherwise, a great value stay.
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Date of stay: January 2020
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from Hung T, Manager at Citadines Regency Saigon
Responded 14 Feb 2020
Dear Valued Guest, Thank you for choosing to stay with Citadines Regency Saigon and taking time to share your stay experience. We are delighted to learn that you had a wonderful stay experience and the convenient location and facilities of our hotel suit your travel needs. Thank you and look forward to welcoming you again. Kevin Tran - Duty Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Kim wrote a review Jan 2020
Ho Chi Minh City, Vietnam2102 contributions201 helpful votes
+1
It is the mixer between Apartment and Hotel. The new hotel with good equipment, good foods, good services. The pool was amazing, we love it very much! The location was not bad, not in the city center but near the Duc Ba Cathedral. Well done!
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Date of stay: December 2019Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from ManagerSomerset, General Manager at Citadines Regency Saigon
Responded 5 Jan 2020
Dear KianMcnee, First of all, thank you very much for choosing Citadines Regency Saigon, and thank you for staying with us! We are delighted to hear from you that you had such a great time while you were here. Your positive feedback about our location, is our hotel motivates all our employees to work for even better. It was our pleasure having you at Citadines Regency Saigon. We are always happy to have you back here whenever you visit Ho Chi Minh City again! Until then, we hope you have a blast. Once again, thank you very much for staying with us, and thank you for sharing your valuable experience here. We hope to see you soon. Kevin Tran - Duty Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Rena S wrote a review Jan 2020
Singapore, Singapore74 contributions40 helpful votes
Stayed for 3 nights at Citadines and it was by far one of the cleanest, best-value for money hotels we've ever stayed at. The facilities in the room are very well thought out, from a regular sized fridge (not the mini bar fridges), cutlery, cooking utensils, an induction stove, microwave oven, basin in the kitchenette... great for family trips and for heating up a quick supper while on holiday. While the hotel is a short walking distance away from attractions like the Notre Dame, Saigon Post Office and Diamond Plaza Mall - it is easily accessible to futher destinations via Grab (taxi-hailing app), and rides to D1 would only cost you 25-30k VND. Breakfast is limited, but good enough to get you going for the day. Nearby the hotel (right side, less than 100m) there is a restaurant clled Que Nha, with slightly expensive but authentic local cuisine for lunch/dinner. One thing to note though - if you are travelling as a family, the room types in the hotel are classified according to floor. i.e. Twin sharing rooms are all on one floor, Queen rooms on another floor. May consider taking the same room type if you would prefer for all to be on the same floor. Overall, I would definitely stay in Citadines again on my next trip to HCM. Thumbs up!
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Date of stay: December 2019
Cleanliness
Service
Sleep Quality
Room Tip: Request for higher floors for less road noise.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from ManagerSomerset, Manager at Citadines Regency Saigon
Responded 5 Jan 2020
Dear Renaaaaa, Thank you for choosing to stay with Citadines Regency Saigon and taking time to share your stay experience. We are delighted to learn that you had a wonderful stay experience and the convenient location and facilities of our hotel suit your travel needs. Thank you and look forward to welcoming you again. Kevin Tran - Duty Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Petitraveler wrote a review Jan 2020
Ho Chi Minh City, Vietnam2 contributions
This hotel has a nice studio with a kitchenette. I do not like eating outside so kitchenette is an easy solution for me. This is also very convenient for me. Sound sensitive person may not like this hotel. There is a club nearby this hotel and every night I heard beats, sounds and shouting of a DJ.
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Date of stay: December 2019Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from ManagerSomerset, Manager at Citadines Regency Saigon
Responded 5 Jan 2020
Dear petittraveler, Thank you for sharing your insights from your stay at Citadines Regency Saigon. We appreciate your constructive feedback which allows us to improve on our guest stay experience.We understand that you experienced some discomfort regarding the music from the nearby entertainment.We have noted your comment regarding the room assignment. Kindly let us know your stay preference for your future reservations and we would strive to meet your stay preference as much as possible for your future visits. Thank you and look forward to welcoming you again. Best regards kevin Tran - Duty Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$45 - $76 (Based on Average Rates for a Standard Room)
LOCATION
VietnamHo Chi Minh City
NUMBER OF ROOMS
229
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Frequently Asked Questions about Citadines Regency Saigon
Which popular attractions are close to Citadines Regency Saigon?
Nearby attractions include Bright (0.2 km), Minh Phuong Lacquer - Ware Gallergy (0.4 km), and Royal Tea House by Tiendat (0.4 km).
What are some of the property amenities at Citadines Regency Saigon?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Citadines Regency Saigon?
Top room amenities include a kitchenette, a minibar, and air conditioning.
What food & drink options are available at Citadines Regency Saigon?
Guests can enjoy an on-site restaurant, breakfast, and free instant coffee during their stay.
Is parking available at Citadines Regency Saigon?
Yes, parking is available to guests.
What are some restaurants close to Citadines Regency Saigon?
Conveniently located restaurants include Noir. Dining In The Dark, Hum Vegetarian, Cafe & Restaurant, and Social Club Restaurant & Bar.
Are there opportunities to exercise at Citadines Regency Saigon?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Citadines Regency Saigon have airport transportation?
Yes, Citadines Regency Saigon offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Citadines Regency Saigon?
Yes, dry cleaning and laundry service are offered to guests.
Are there any historical sites close to Citadines Regency Saigon?
Many travellers enjoy visiting People's Committee Building (1.2 km), The Independence Palace (0.8 km), and Former U.S. Embassy (0.7 km).
Is Citadines Regency Saigon accessible?
Yes, it offers wheelchair access. For specific enquiries, we recommend calling ahead to confirm.