Norfolk Mansion Saigon
232 reviews
#50 of 1,384 Hotels in Ho Chi Minh City
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17-19-21 Ly Tu Trong District 1, Ho Chi Minh City 700000 Vietnam
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
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Panoramas (7) Room & Suite (221)
Travel safe during COVID-19
What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Hand sanitizer available to guests & staff
- Paid stay-at-home policy for staff with symptoms
- Regularly sanitized high-traffic areas
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Updated 11/12/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 11/12/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#50 of 1,384 hotels in Ho Chi Minh City
Location
Cleanliness
Service
Value
Travellers' Choice
Conveniently located within walking distance to the city center, close to business destinations, famous landmarks, Norfolk Mansion is an oasis for rest and relaxation from the hustle and bustle of city life where you can truly relax and feel at home.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Mini golf
Billiards
Babysitting
Paid public parking nearby
Car park
Wifi
Hot bath
Pool / beach towels
Outdoor pool
Fitness / spa changing rooms
Sauna
Breakfast available
Breakfast buffet
Complimentary instant cofffee
Complimentary tea
Children's playground
Airport transportation
Business Centre with Internet Access
Meeting rooms
24-hour security
Concierge
Convenience store
Currency exchange
Gift shop
Doorperson
Umbrella
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
Washing machine
Ironing service
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Room features
Soundproof rooms
Air conditioning
Dining area
Housekeeping
Kitchenette
Cable / satellite TV
Extra long beds
Bath / shower
Private balcony
Room service
Safe
Seating area
Separate living room
Sofa
Telephone
Wardrobe / wardrobe
Bottled water
Iron
Private bathrooms
Wake-up service / alarm clock
Microwave
Minibar
Oven
Refrigerator
Electric kettle
Kitchenware
Flatscreen TV
Sofa bed
Complimentary toiletries
Hair dryer
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Room types
Landmark view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Modern
Languages Spoken
English, Vietnamese
Location
Full view
100Great for walkers
Grade: 100 out of 100
441Restaurantswithin 0.5 km
50Attractionswithin 0.5 km
Contact
17-19-21 Ly Tu Trong District 1, Ho Chi Minh City 700000 Vietnam
Name/address in local language
Getting there
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232Reviews8Q+A40Room tips
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Popular mentions
Rundown, at least our apartment. Cleaning people trying to clean room at 07:45 AM, first time in my life, waking everybody up. Controlling when we said that we took nothing from mini bar that it was the truth, unbelievable. Having a hot vietnamese soup for breakfast, impossible, even after several sendings back. The cook is king and he does show it.
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Date of stay: December 2019
Rooms
Service
Sleep Quality
Room Tip: Ask if it has been renovated yet
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Helpful
Response from Norfolk M, Guest Relations Manager at Norfolk Mansion Saigon
Responded 16 Feb 2020
Dear Meersohn, Warm greetings from Norfolk Mansion! First of all, we thank you for having chosen Norfolk Mansion as your home in HCM City and for giving us your valuable feedback. We are disappointed that we did not meet your expectations. Hearing that you were disturbed already at 07.45 is not the norm as our Housekeeping schedules normally start at 08.30 am every morning. We apologise as this should normally not have happened. We hope that you used the “Do not Disturb” for the following days. I am sorry to hear that you were offended by us checking your mini bar upon check-out. No offence was intended. Most of our guests normally praise us for the quality of our food and I can assure you that our team including our kitchen brigade take our guests’ comments very seriously. We have reviewed your comments with all concerned and are continuously working on improving our services. Your valuable feedback is much appreciated and will help us to improve, It was a great pleasure to welcome and serve you at Norfolk Mansion. Once again, thank you very much for taking the time to share your valuable feedback. We do hope to have an opportunity to welcome you back to Norfolk Mansion in the near future. On behalf of Norfolk team! Dennis. H (Mr.) Asst. Guest Relations Manager
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We had a wonderful stay at the Norfolk Mansion! The staff was lead by Eric Hallin, who is keen on service. The rooms are spacious and clean. The breakfast was always delicious, and a nice way to start the day. The location is only a couple blocks from the heart of the city, making the sights of District 1 very walkable.
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Date of stay: January 2020Trip type: Travelled with family
Helpful
Response from Norfolk M, Guest Relations Manager at Norfolk Mansion Saigon
Responded 4 Feb 2020
Dear Nick, Warm greetings from Norfolk Mansion! Thank you for having chosen Norfolk Mansion as your home away from home in HCM City and for taking the time to share your great feedback on TripAdvisor. “A big Wow” – We cannot thank you enough for your kind words. We are glad to hear that you have had a wonderful stay and enjoyed our services and facilities as the spacious and clean apartment, the healthy and good breakfast as well as our central location. We appreciate your mention of our General Manager, Mr. Eric. We are proud to be led by him. Once again, Thank you very much for your excellent feedback. It was a great pleasure to welcome and serve you at Norfolk Mansion. We all hope to be a part of your next journeys to HCM City Again soon! Norfolk team with love! Dennis. H (Mr.) Asst. Guest Relations Manager
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Stayed for one night at the end of our trip. Very spacious 3 bedroom apartment with nice furnishings. Most comfortable bed we had on our 3 week vacation. Small pool but nice, well appointed gym, decent breakfast with made to order eggs, soup or banh mi. The staff are exceptional, helping us with our prearranged car that didn’t show. Great location as well. 3 balconies off the bedrooms providing nice views of HCMC.
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Date of stay: January 2020Trip type: Travelled with family
Helpful
Response from Norfolk M, Guest Relations Manager at Norfolk Mansion Saigon
Responded 7 Jan 2020
Dear JLandMike, Warm greetings from Norfolk Mansion! Thank you for having chosen Norfolk Mansion as your home in HCM City and giving us your positive feedback on TripAdvisor. We are happy to have your kind comments on our services and facilities such as the apartment was spacious and comfortable, the good gym and healthy breakfast as well as our central location. We are proud of our associates and that you appreciated their excellent services. It was a great pleasure to welcome and serve you here at Norfolk Mansion. We will pass on your review. Once again, Thank you very much for all the kind compliments. We look forward to welcoming you back soon! Norfolk team with love! Dennis. H (Mr.) Asst. Guest Relations Manager
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Booked a 2 bed apartment for the start of our holiday in HCM City and we weren’t disappointed. Positives - Great location Quiet location in a crazy city Very comfortable bed Excellent breakfast Ability to change money Booked a good city trip Very clean Helpful staff Negative - The airport pick up was very, very expensive compared to a taxi. The convenience and service was good (waiting with a board and water in the car) but way over priced. The hotel pick up was £40 compared to a taxi which cost £9. And the taxis are very easy to find.
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Date of stay: December 2019Trip type: Travelled with family
Helpful
Response from Norfolk M, Guest Relations Manager at Norfolk Mansion Saigon
Responded 2 Jan 2020
Dear Harry H, Warm greetings from Norfolk Mansion and Happy New Year! First of all, Thank you for having chosen Norfolk Mansion as your home away from home in HCM City. We are delighted to read your very positive feedback giving us a nice start of the New Year. We are happy to know that you enjoyed our services and facilities such as the comfortable and clean apartment and the helpful staff and especially our central location. We appreciate your comments on our pick-up service. As you know we use fully insured luxury vehicles and have our driver with your name waiting for you at the airport. We also admit that a local taxi would be cheaper, but the service is not the same either. Once again, thank you very much for taking the time to share your great feedback. I wish you and your family the best year ahead filled with more happiness, success and best of health. We look forward to welcoming you back soon! Norfolk team with love! Dennis. H (Mr.) Asst. Guest Relations Manager
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Spacious 1 bedroom, laundry room available. Value is in the 2 bedroom units. Staff was great. Gym and pool decent. Shang palace on property is one of best dim sum I had, freshly made. Lots of shopping and dinning in walking distances.
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Date of stay: December 2019
Value
Location
Service
Helpful
Response from Norfolk M, Guest Relations Manager at Norfolk Mansion Saigon
Responded 2 Jan 2020
Dear Valued Guest, Warm greetings from Norfolk Mansion! Thank you for having chosen Norfolk Mansion as your home in HCM City and for taking the time to share your great feedback on TripAdvisor. Your excellent feedback is much appreciated and we are happy to know that you enjoyed our services and facilities such as the apartment spacious, convenient laundry room and our central location where you could walk-in around to have the good restaurants and the shopping mall. Moreover, We are happier to have your comments on our Shang Palace restaurant about the best dim sum. It was a great pleasure to welcome and serve you at our property. One again, thank you very much for your encourage comments and I'm going to share with our entire team to motivate them to be more successful at work. We all look forward to welcoming you back soon! Norfolk team with love! Dennis. H (Mr.) Asst. Guest Relations Manager
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PRICE RANGE
US$ 120 - US$ 196 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
norfolk mansion hotel ho chi minh city
LOCATION
VietnamHo Chi Minh City
NUMBER OF ROOMS
135
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Claim Your Listing Frequently Asked Questions about Norfolk Mansion Saigon
Which popular attractions are close to Norfolk Mansion Saigon?
Nearby attractions include The Craft House Flagship - Souvenir & Gift Shop (0.4 km), Ho Chi Minh City's Book Street (0.4 km), and Veritas Bespoke (0.3 km).
What are some of the property amenities at Norfolk Mansion Saigon?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Norfolk Mansion Saigon?
Top room amenities include a kitchenette, a minibar, and air conditioning.
What food & drink options are available at Norfolk Mansion Saigon?
Guests can enjoy an on-site restaurant, breakfast, and complimentary tea during their stay.
Is parking available at Norfolk Mansion Saigon?
Yes, free parking, a parking garage, and paid public parking nearby are available to guests.
What are some restaurants close to Norfolk Mansion Saigon?
Conveniently located restaurants include Dalcheeni HCMC, Le Corto Restaurant, and Shamballa Vegetarian, Restaurant Lounge & Cafe.
Are there opportunities to exercise at Norfolk Mansion Saigon?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Norfolk Mansion Saigon have an airport shuttle?
Yes, Norfolk Mansion Saigon offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Norfolk Mansion Saigon?
Yes, dry cleaning and laundry service are offered to guests.
Does Norfolk Mansion Saigon offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Which languages are spoken by the staff at Norfolk Mansion Saigon?
The staff speaks multiple languages, including English and Vietnamese.