Norfolk Mansion Saigon
17-19-21 Ly Tu Trong District 1, Ho Chi Minh City 700000 Vietnam
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About
#82 of 1,833 hotels in Ho Chi Minh City
Location
Cleanliness
Service
Value
Conveniently located within walking distance to the city center, close to business destinations, famous landmarks, Norfolk Mansion is an oasis for rest and relaxation from the hustle and bustle of city life where you can truly relax and feel at home.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Mini golf
Billiards
Babysitting
Paid public parking nearby
Car park
Wifi
Hot bath
Pool / beach towels
Outdoor pool
Fitness / spa changing rooms
Sauna
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Children's playground
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Business Centre with Internet Access
Meeting rooms
Spa
24-hour security
Concierge
Convenience store
Currency exchange
Gift shop
Doorperson
Umbrella
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
Washing machine
Ironing service
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Room features
Soundproof rooms
Air conditioning
Dining area
Housekeeping
Kitchenette
Cable / satellite TV
Extra long beds
Bath / shower
Private balcony
Room service
Safe
Seating area
Separate living room
Sofa
Telephone
Wardrobe / wardrobe
Bottled water
Iron
Private bathrooms
Wake-up service / alarm clock
Microwave
Minibar
Oven
Refrigerator
Electric kettle
Kitchenware
Flatscreen TV
Sofa bed
Complimentary toiletries
Hair dryer
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Room types
Landmark view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Family
Languages Spoken
English, Vietnamese
Location
100Great for walkers
Grade: 100 out of 100
477Restaurantswithin 0.5 km
57Attractionswithin 0.5 km
17-19-21 Ly Tu Trong District 1, Ho Chi Minh City 700000 Vietnam
Name/address in local language
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238Reviews8Q+A41Room tips
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Good location, friendly staff and clean. Very Home feel for long term stay though maybe dated but I have seen the effort they put in such as repainting and thorough cleaning after a long term guest checked out. Responded fast to queries and all issues settled. Also very detail and accommodative. Example : internet connection went off at 8.20pm, gave a call to the management within 10 mins the provider came to rectify. Requested 2 green life plants for balcony and they immediately showed me pictures to choose, by end of the day it was there and safely tied around to ensure the pots do not fall due to strong wind
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Date of stay: July 2023Trip type: Travelled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Norfolk Mansion, Guest Services / Front Office at Norfolk Mansion Saigon
Responded 4 weeks ago
Dear Our Valued Guest, It sounds like you had a fantastic experience during your stay! We're delighted to hear that our location, friendly staff, and cleanliness contributed to making you feel at home for your long-term stay. We truly value your feedback and appreciate your understanding that our property might have a bit of a dated appearance. It's heartening to know that you noticed the efforts we're putting into maintaining and improving the space, such as repainting and thorough cleaning. We're thrilled that our responsiveness to your queries and issues left a positive impression on you. Your example of the swift resolution for the internet connection issue and the prompt arrangement of the green life plants for your balcony demonstrates our commitment to your comfort and satisfaction. Thank you for highlighting these aspects of your experience, and we hope to continue exceeding your expectations in the future. Your detailed and accommodative feedback is invaluable to us as we strive to provide the best possible stay for all our guests. We look forward to welcoming you back for another wonderful stay whenever you're in the area! Best regards, On behalf of Norfolk Mansion Team, Le Ngoc Bich (Ms.) Guest Relation Officer
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This property is fantastic for families - large well-equipped apartments, pleasant continental breakfast, wonderful location, extremely clean, and above all, very friendly and courteous staff. We all thoroughly enjoyed our stay (Ages 2 - 75) Only criticism - walk-in showers would be an advantage.
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Date of stay: July 2023Trip type: Travelled with family
Value
Location
Service
Room Tip: Ideal for families with small children. Bit of a problem with showers over baths in our two...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Norfolk Mansion, Guest Services / Front Office at Norfolk Mansion Saigon
Responded 4 weeks ago
Dear Our Valued Guest, Thank you for sharing your experience with us! We're absolutely delighted to hear that our property provided a fantastic setting for your family's stay. It warms our hearts to know that our large, well-equipped apartments, pleasant continental breakfast, and prime location all contributed to a memorable visit for every member of your family, spanning generations from 2 to 75 years old. We greatly appreciate your kind words about our staff. Our team takes immense pride in delivering a friendly and courteous service to all our guests, and it's truly rewarding to see that reflected in your feedback. Your suggestion regarding walk-in showers is noted. We always value guest insights as they help us enhance our offerings. Rest assured, we will take your feedback into consideration as we continue to improve our amenities to better suit the needs of our valued guests. Thank you again for choosing to stay with us and for sharing your thoughts. We hope to have the pleasure of welcoming you and your family back for another wonderful stay in the future. Best regards, On behalf of Norfolk Mansion Team, Le Ngoc Bich (Ms.) Guest Relation Officer
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed here for 1 week. Everything was excellent! We checked in late at midnight and were welcomed by Lực, Hiếu and the receptionist. After getting off, I realized that I forgot my phone on the taxi. Lực and Hiếu immediately chased after that taxi for one block to get me the phone. That saved my whole trip! Thank you so much! All the employees here are super friendly and helpful. Breakfast was delicious, gym and sauna are clean. I will absolutely come back here whenever I visit Ho Chi Minh city.
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Date of stay: February 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Norfolk Mansion, Guest Services / Front Office at Norfolk Mansion Saigon
Responded 5 Mar 2023
Dear Ms. Mai, Thank you for sharing your wonderful experience during your stay with us! We are delighted to hear that you enjoyed our excellent service, especially provided by Lực, Hiếu and the receptionist to the exceptional efforts they made to retrieve your phone. We are also thrilled to know that you enjoyed our delicious breakfast and clean gym and sauna facilities. At our hotel, we strive to provide exceptional service to ensure that our guests have a memorable and comfortable stay. We are pleased to hear that our team members were able to exceed your expectations. Thank you for choosing our hotel, and we look forward to welcoming you back during your next visit to Ho Chi Minh City! Best regards, On behalf of our Norfolk team Ngoc Bich Le (Ms.) Guest Relation Officer
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed last 2 weeks of Dec 2019 This was the nicest apartment hotel. Everything exceeded our expectations. Rooms were spacious, airy, nice furniture, huge furnished balcony, view. My son's bedroom had its own air conditioner. In total there were 3 air conditioners in the two bedroom apartment, washer dryer, two bathrooms. It felt like a home. The room service staff came as a team each day were super efficient. Very nice location. Nice gym and free yoga classes. The yoga teacher was fantastic.
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Date of stay: December 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Norfolk Mansion, Guest Services / Front Office at Norfolk Mansion Saigon
Responded 19 May 2022
Dear Ms. Mita, Thank you very much for choosing to stay at The Norfolk Mansion and your great feedback. We are very delighted that we as a Team “Exceeded your expectations” and we hope to see you again in the very near future. Best regards, On behalf of our Norfolk team Loc Nguyen (Mr.) Senior Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Excellent home away from home for three months. Great location- very centrally located but quiet at night. The apartment was well appointed and comfortable. The installations very good and the service was superb. Very friendly and attentive every day
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Date of stay: May 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Norfolk Mansion, Guest Services / Front Office at Norfolk Mansion Saigon
Responded 17 May 2022
Dear Mr. Kiger, Thanks to your family for choosing Norfolk Mansion as your home during your time in HCMC for three months. Yes, our Norfolk Mansion is fortunate to be located in the city center with many entertainment venues within proximity. We pride ourselves on having a team of professionals and always being praised by the guests. Besides that, the rooms are well-appointed, very spacious, and clean, which always offer guests a relaxing feeling during their stay with us at Norfolk Mansion. We believe your family has had impressive memories at Norfolk Mansion and hope to have chance to serve you and your family again. On behalf of the Norfolk team Loc Nguyen (Mr.) Senior Front Office Manage
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Rundown, at least our apartment. Cleaning people trying to clean room at 07:45 AM, first time in my life, waking everybody up. Controlling when we said that we took nothing from mini bar that it was the truth, unbelievable. Having a hot vietnamese soup for breakfast, impossible, even after several sendings back. The cook is king and he does show it.
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Date of stay: December 2019
Rooms
Service
Sleep Quality
Room Tip: Ask if it has been renovated yet
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Norfolk M, Guest Relations Manager at Norfolk Mansion Saigon
Responded 16 Feb 2020
Dear Meersohn, Warm greetings from Norfolk Mansion! First of all, we thank you for having chosen Norfolk Mansion as your home in HCM City and for giving us your valuable feedback. We are disappointed that we did not meet your expectations. Hearing that you were disturbed already at 07.45 is not the norm as our Housekeeping schedules normally start at 08.30 am every morning. We apologise as this should normally not have happened. We hope that you used the “Do not Disturb” for the following days. I am sorry to hear that you were offended by us checking your mini bar upon check-out. No offence was intended. Most of our guests normally praise us for the quality of our food and I can assure you that our team including our kitchen brigade take our guests’ comments very seriously. We have reviewed your comments with all concerned and are continuously working on improving our services. Your valuable feedback is much appreciated and will help us to improve, It was a great pleasure to welcome and serve you at Norfolk Mansion. Once again, thank you very much for taking the time to share your valuable feedback. We do hope to have an opportunity to welcome you back to Norfolk Mansion in the near future. On behalf of Norfolk team! Dennis. H (Mr.) Asst. Guest Relations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We had a wonderful stay at the Norfolk Mansion! The staff was lead by Eric Hallin, who is keen on service. The rooms are spacious and clean. The breakfast was always delicious, and a nice way to start the day. The location is only a couple blocks from the heart of the city, making the sights of District 1 very walkable.
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Date of stay: January 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Norfolk M, Guest Relations Manager at Norfolk Mansion Saigon
Responded 4 Feb 2020
Dear Nick, Warm greetings from Norfolk Mansion! Thank you for having chosen Norfolk Mansion as your home away from home in HCM City and for taking the time to share your great feedback on TripAdvisor. “A big Wow” – We cannot thank you enough for your kind words. We are glad to hear that you have had a wonderful stay and enjoyed our services and facilities as the spacious and clean apartment, the healthy and good breakfast as well as our central location. We appreciate your mention of our General Manager, Mr. Eric. We are proud to be led by him. Once again, Thank you very much for your excellent feedback. It was a great pleasure to welcome and serve you at Norfolk Mansion. We all hope to be a part of your next journeys to HCM City Again soon! Norfolk team with love! Dennis. H (Mr.) Asst. Guest Relations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed for one night at the end of our trip. Very spacious 3 bedroom apartment with nice furnishings. Most comfortable bed we had on our 3 week vacation. Small pool but nice, well appointed gym, decent breakfast with made to order eggs, soup or banh mi. The staff are exceptional, helping us with our prearranged car that didn’t show. Great location as well. 3 balconies off the bedrooms providing nice views of HCMC.
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Date of stay: January 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Norfolk M, Guest Relations Manager at Norfolk Mansion Saigon
Responded 7 Jan 2020
Dear JLandMike, Warm greetings from Norfolk Mansion! Thank you for having chosen Norfolk Mansion as your home in HCM City and giving us your positive feedback on TripAdvisor. We are happy to have your kind comments on our services and facilities such as the apartment was spacious and comfortable, the good gym and healthy breakfast as well as our central location. We are proud of our associates and that you appreciated their excellent services. It was a great pleasure to welcome and serve you here at Norfolk Mansion. We will pass on your review. Once again, Thank you very much for all the kind compliments. We look forward to welcoming you back soon! Norfolk team with love! Dennis. H (Mr.) Asst. Guest Relations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Booked a 2 bed apartment for the start of our holiday in HCM City and we weren’t disappointed. Positives - Great location Quiet location in a crazy city Very comfortable bed Excellent breakfast Ability to change money Booked a good city trip Very clean Helpful staff Negative - The airport pick up was very, very expensive compared to a taxi. The convenience and service was good (waiting with a board and water in the car) but way over priced. The hotel pick up was £40 compared to a taxi which cost £9. And the taxis are very easy to find.
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Date of stay: December 2019Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Norfolk M, Guest Relations Manager at Norfolk Mansion Saigon
Responded 2 Jan 2020
Dear Harry H, Warm greetings from Norfolk Mansion and Happy New Year! First of all, Thank you for having chosen Norfolk Mansion as your home away from home in HCM City. We are delighted to read your very positive feedback giving us a nice start of the New Year. We are happy to know that you enjoyed our services and facilities such as the comfortable and clean apartment and the helpful staff and especially our central location. We appreciate your comments on our pick-up service. As you know we use fully insured luxury vehicles and have our driver with your name waiting for you at the airport. We also admit that a local taxi would be cheaper, but the service is not the same either. Once again, thank you very much for taking the time to share your great feedback. I wish you and your family the best year ahead filled with more happiness, success and best of health. We look forward to welcoming you back soon! Norfolk team with love! Dennis. H (Mr.) Asst. Guest Relations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Spacious 1 bedroom, laundry room available. Value is in the 2 bedroom units. Staff was great. Gym and pool decent. Shang palace on property is one of best dim sum I had, freshly made. Lots of shopping and dinning in walking distances.
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Date of stay: December 2019
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Norfolk M, Guest Relations Manager at Norfolk Mansion Saigon
Responded 2 Jan 2020
Dear Valued Guest, Warm greetings from Norfolk Mansion! Thank you for having chosen Norfolk Mansion as your home in HCM City and for taking the time to share your great feedback on TripAdvisor. Your excellent feedback is much appreciated and we are happy to know that you enjoyed our services and facilities such as the apartment spacious, convenient laundry room and our central location where you could walk-in around to have the good restaurants and the shopping mall. Moreover, We are happier to have your comments on our Shang Palace restaurant about the best dim sum. It was a great pleasure to welcome and serve you at our property. One again, thank you very much for your encourage comments and I'm going to share with our entire team to motivate them to be more successful at work. We all look forward to welcoming you back soon! Norfolk team with love! Dennis. H (Mr.) Asst. Guest Relations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$137 - $171 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
norfolk mansion hotel ho chi minh city
LOCATION
VietnamHo Chi Minh City
NUMBER OF ROOMS
135
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Claim Your ListingNORFOLK MANSION SAIGON (Ho Chi Minh City, Vietnam, Asia) - Hotel Reviews, Photos, Rate Comparison - Tripadvisor
Frequently Asked Questions about Norfolk Mansion Saigon
Which popular attractions are close to Norfolk Mansion Saigon?
Nearby attractions include Ho Chi Minh City's Book Street (0.4 km), Veritas Bespoke (0.3 km), and Vincom Center (0.4 km).
What are some of the property amenities at Norfolk Mansion Saigon?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Norfolk Mansion Saigon?
Top room amenities include a kitchenette, a minibar, and air conditioning.
What food & drink options are available at Norfolk Mansion Saigon?
Guests can enjoy an on-site restaurant, breakfast, and complimentary tea during their stay.
Is parking available at Norfolk Mansion Saigon?
Yes, free parking, a parking garage, and paid public parking nearby are available to guests.
What are some restaurants close to Norfolk Mansion Saigon?
Conveniently located restaurants include Latest Recipe, Le Corto, and Benaras Indian Bistro.
Are there opportunities to exercise at Norfolk Mansion Saigon?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Norfolk Mansion Saigon have airport transportation?
Yes, Norfolk Mansion Saigon offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Norfolk Mansion Saigon?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Norfolk Mansion Saigon?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Norfolk Mansion Saigon offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.