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Oriental Suites Hotel & Spa

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1,440 Reviews from our TripAdvisor Community

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There are newer reviews for Oriental Suites Hotel & Spa
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Showing 1,234: English reviews
Reviewed 8 November 2016

Excellent service through and through. The staff are very attentive, location is central + convenient and their Viet traditional massage is amazing. Best street food and coffee finds are also nearby. Really pleasing hotel interiors, would definitely stay in Oriental Suites again!

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Thank Celine F
Singapore, Singapore
Reviewed 8 November 2016

Great welcome experience with drinks. Friendly staff with awesome service, Ted gave us a very detailed introduction to the places near the hotel, where to eat, where to shop, where to do our sightseeing. Good location with night market just right at doorstep. The hotel even gave us the vietnam drip coffee when we check out and left for our...

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1Thank jiko1227
Hermosillo, Mexico
Reviewed 7 November 2016

Just wow! We just returned from our trip to Vietnam,and we already miss our home away from home!! Being our first time in the country, it was very helpul that upon check in,the staff explained to us all the do's and dont's in the city, gave us a map and a refreshing drink. I book a room with no window,...

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2Thank Cristina F
Austin, Texas
Reviewed 7 November 2016

I had an excellent stay at the Oriental Suites. On arrival they greeted me with a welcome drink and towel for my face. The room was toward the back and very quiet. The breakfast which was included, was excellent served in a very lovely room with a glass floor and fish swimming underneath! The service from the employees was also...

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Thank Diane C
New York City, New York
Reviewed 7 November 2016

I am so glad that I stayed here during my time in Hanoi. The location was excellent. The night market was right outside the front door. The staff was fantastic and very helpful with organizing day trips. The room itself was super clean and modern, wonderfully decorated. I would recommend this property to anyone visiting Hanoi.

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Thank Lauren L
Vancouver, Canada
Reviewed 6 November 2016

The service in this hotel was definitely 5 star quality and a class above the Hyatts / Marriotts / Shangri-La in North America at a fraction of the cost! The staff at this hotel really tries to ensure you enjoy Hanoi with a map of their recommended restaurants, shopping and etc. The Good - Their Spa was excellent and quite...

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1Thank Canuck83
Chicago, Illinois
Reviewed 5 November 2016

I stayed here for 2 nights on my visit to Hanoi. Please arrange airport transfer through the hotel (you will save a lot of headache at the airport taxi). The driver dropped me next to the hotel (since they close the road for foot traffic in the evenings). I should say - this is in the MIDDLE of Hanoi. You...

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1Thank Suresh L
Glasgow, United Kingdom
Reviewed 5 November 2016 via mobile

We stayed for three nights. Fantastic location right in the heart of the old town and customer service was wonderful, nothing was too much trouble. Breakfast was delicious, freshly cooked pancakes. We would recommend this hotel.

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Thank LibbyDeck
singapore
Reviewed 5 November 2016

We were made to feel very welcome from our contact with the hotel. Staff greeted us warmly and patiently explained the various services the hotel provided and offered useful tourist tips. Our room was clean and spacious. We stayed for about 4 nights and had breakfast most mornings in the hotel. Breakfast was delicious and of a good variety. This...

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1Thank ianlim1982
London, United Kingdom
Reviewed 4 November 2016 via mobile

We spent a total of 4 nights at the Oriental Suites and it's safe to say that this hotel certainly knows how to run a business. From the moment we were picked up at the airport to the moment we left we were treated like old friends and the staff could not do enough to make our stay special. Particular...

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2Thank WSP88

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Spa
  • Breakfast included
About the property
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Spa
Room types
  • Non-Smoking Rooms
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Airport Transportation
  • Breakfast included
  • Concierge
Official Description (provided by the hotel)
In a great hotel, different things make different properties outstanding. Although Hanoi has a range of hotels to stay, choosing the great hotel that values your money is not an easy task. Serenade – our hotel will be your ideal choice during your time staying in Hanoi. The reason why we can confident like this because we operate our hotel based on three simple criteria: “comfort, courtesy and cleanliness”, which is shown clearly through our service. Our hotel is proud to be one of the best stylist and charming luxury boutique hotels in Hanoi Old Quarter. With the eight handsome stories of building, it has total 45 graceful and tastefully decorated rooms and surely will give you have comfortable feelings. Ideally situated along the Old Quarter Street, from the hotel it just takes you a few minutes walk or drive to restaurants, commercial centre and souvenir shops - everything from the genuine old-time general stores to the sleekest of modern shopping complexes to the unique boutiques and specialty traditional Vietnamese souvenirs. The Serenade is skillfully designed and by far is the finest choice of accommodation for visitors, especially those who wish to be pampered during their holiday and want to have strange feelings - away from home – as the main purpose when you travel. Serenade, in short, appeals to a wide range of tastes and offers everyone some of the real joys through small touches. You can explore the paradise on ground by being the guest of a splendid room, or being "fishman" in a charming bathroom, trying out at a unique restaurant, and enjoy good quality sauna, massage service. All will delight your holiday during your stay here. ... more   less 

Additional Information about Oriental Suites Hotel & Spa

Address: 58 Hang Dao Street | Hoan Kiem District, Hanoi 00844, Vietnam (Formerly Serenade Hotel)
Region: Vietnam > Hanoi
Price Range: ₹ 3,686 - ₹ 6,826 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Oriental Suites Hotel & Spa 4*
Number of rooms: 48
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Also Known As:
Serenade Hotel Hanoi
Hotel Style:
#3 Business Hotel in Hanoi
#4 Romantic Hotel in Hanoi
#6 Luxury Hotel in Hanoi
#7 Family Hotel in Hanoi
#7 Spa Hotel in Hanoi
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Questions & Answers

Here's what travellers have asked, with answers from Oriental Suites Hotel & Spa staff and other travellers.
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Questions? Get answers from Oriental Suites Hotel & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a bigger room”
 of 5 bubbles , 6 Jan 2017 | Read review
“Room 705 was great for toddlers because it is in the corner and a bit away from the hustle and bustle of Hanoi.”
 of 5 bubbles matrixchic74, 6 Jan 2017 | Read review
“ask for little balcony”
 of 5 bubbles DJTn, 5 Jan 2017 | Read review
“Request a room with window/city view (i.e. 201, 301, 401, 501, 601 or 701). rooms X01 are the only ones with windows.”
 of 5 bubbles sjlebo, 3 Jan 2017 | Read review
“largest are at the front overlooking street,”
 of 5 bubbles spammy44, 30 Dec 2016 | Read review
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